Le client n'a pas laissé de commentaire.
Nicholas M.
Customer Reviews for A 1 301 North Mini Storage
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The equipment was clean, but the engine would not start. I think something was wrong with the battery. I was, not able to use the equipment. However, the roadside assistance was helpful in helping me rely the appropriate message to the location. Good service still.
SHANNON W.There was no one to help me hook up the trailer. I had to wait for assistance. Customers need to know that they have to bring help with them. I was seven minutes late getting there but called to let them know. It took 50 minutes from the time I arrived until I walked out and got in truck. Never experienced anything like that with U-Haul
Kathy R.They should ask each time if I want the insurance. Not just add it because it was on there last time.
Marguerite L.Good job
Ogochukwu A.Improve response time to emergencies and breakdowns. 2-1/2 hours and I never got a live person on the phone is unacceptable. Maintain and check condition of things like tires better. Stop using retreads. They are dangerous.
Gini M.The truck ran good the body was all beat up and the mirror on the passenger side was not working it was broken it was very dangerous to drive it with no mirror
JAMES L.The Rep was nice and helpful to help unhooked from my vehicle to placing it where to park it.
fronnie B.Was not told by numerous people that I spoke to on the phone that this was a mobile pick up. Even spoke to the local place the day before and it wasn't mentioned. Arrived and location was closed. This was on my daughter's college graduation day and spent over an hour trying to figure out the problem. Will not use Uhaul again. Had many people warn me about their issues with Uhaul.
Kristy W.Not a damn thing
matthew D.The truck I had was very raggedy Should be marked for out of service the truck Drove there badly
Eric R.Sonja called me the day before my drop off and alerted me to their business hours. Although I dropped off the unit after hours, she was very helpful in setting expectations
Craig J.The U-Haul app doesn't work! I'm employee so I'm berry familiar with it! Thankful for my manager due to the app not working they were about to charge me for another day!
Brittany H.Have someone there to check units in , I got a call from u-haul months later looking for unit , I see they found it
Edwin H.The woman in charge, Sonya, was beyond helpful and caring. She made me feel so safe about the truck and equipment and went above and beyond to make sure I was okay. Je les recommande fortement.
Haylee B.The renter before me did not sweep the truck out.
Martha S.All went well and I would refer anyone to the storage facility.
Joanne S. | Expérience généraleWe had no problems. The truck was in excellent condition. We had a good trip. Thank you for good service.
MARTHA S.There should be someone there to assist with the uhaul returns.
Ivory T.Everything was great, very efficient
Edward P.same thing, got charged for an extra day when equipment was returned early. waiting on refund for that and overdraft fee.
Dorleen M.returns where not late, but I still got charged for another day and still have not seen that payment plus overdraft fee put back into my account
Dorleen M.Smooth transaction at this location. Great customer service!
DENNIS A.Excellent customer service. Friendly, helpful staff.
JASON B.Wen to drop off trailer and there was a "sticky note" on door notifying that location was closed on Saturday. Second, tried to use Uhaul web based system to check-in trailer but it would not work properly; couldn't identify my location and would not allow to prompt forward thru app. Third, callled Uhaul directly via phone number provided on contract, stayed on hold for 15 minutes, then the system disconnected. In general, Uhaul needs to totally revamp their Customer Service provided both via local reps, phone, and web based. A great concept that is in serious need of some Customer Experience help!
William C.Everyone and everything was perfect.
Deanne H.Great job thank you
JAMES L.lower prices
EARL J.Great People Would use them again.
Ronald C.A wonderful experience.
James M.Rien
ALFREDIA A.Service was great at this place. She called me at 11:30 to let me know they closed early that day. Nothing can be changed!!
BARBARA P.Help hook up the trailer. Why is it up to the customer to do this with no help?
CARA R.This U-HAUL location was very easy to find and it had easy access to the yard. It was a clean and safe location.
Larry F.This is our 2nd time using this location and both times were great
Keith M.check in was quick.
JUSTIN R.Denise and Stephen are always great to deal with!!!! They provide excellent customer service!!!!
Julie M.Upgrade U-Hauls
Brandy F.The truck was older but more attention needed in providing a cleaner truck is needed. Professional and friendly staff, wait time is minimum and gets you on the road fast.
Darren B.The internet service was terrible at this location and it made it very hard to contactless service. This was a relocated location for me. They did not have my moving pads or dolly.
Sonya N.Nothing, I thought everything was perfect.
Brett S.Denise Burke was very professional and very courteous! A+++ service, would highly recommend to anyone needing a u-haul to rent from Denise and the gang at A-One!!!
Michelle C.I reserved way in advance and you didn't have the supplies I requested and kept switching my truck size. If someone reserves in advance then you need to have what they ask for.
Chase Q.Nothing it was great thanks
tracey P.The woman Who rented the truck to us charged us $190 not to mention it was the smallest truck which we wanted the issue came when we were rushed to bring the truck back by two o'clock when when had just gotten it at 10 When we didn't bring it back she took out deposit plus what we owed on the truck worse location ever will never rent from this location again
Bryan D.My problem is with Uhaul corporate.
MIRANDA H.Charge my card to much
Keno H.Sonya did an excellent job.
Al R.The inside of the truck was clean and so was the cargo bay. However the exterior of the truck was dirty and could use a wash. Overall great experience
Ryan H.I booked a unit that was listed on the website; later, I received a call saying they didn't even have anything and they weren't sure why I was able to book. I still was charged the reservation fee
ISAAC C. | RéservationI ended up cancelling my reservation and had a tough time getting a hold of them. Once I was able to they were thorough with their answers and very polite about the whole mix up.
Fernanda C. | RéservationWe weren't able to use the storage facility because they didn't have the the storage space that I wanted available. Also the have a different policy than what's going on on this website.
Paige S. | RéservationThanks so much!
Stephanie N. | Expérience généraleI did not do this I do not know what this is, I have been calling for three days to try to get my money back but I refuse to get charged for something I know nothing about sorry!
Casey C. | Premières impressionsNice staff, but was unable to reach several times.
Privacy R. | Premières impressionsThe only issue i had was that my free month was not honored and i didn`t find out until I got there. The facility said that they are an independent facility and don`t honor that promotion.
Privacy R. | Premières impressionsStorage Unit was closed prior to our arrival. Manager called, also advising that the spot reserved was not an actual unit. We where able to get another unit in town at a comparable price.
Privacy R. | Premières impressions