Évaluations des clients A Tech Self Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de A Tech Self Storage

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Destiney B. le

Évaluation :

I requested a different location that was open at 7am, I was diverted to the Augusta Tech location that required me to have 24/7 truck share which i was unaware of. A representative should have informed me to have the truck share to save me time. Also, I requested and paid for a dolly and furniture pads that were not in my truck when I picked it up. That causes an issue not only with my items not fully being protected but with my payment because I had to call and ask for a refund which I have not yet received.

Kelly H. le

Évaluation :

Great Customer Service . The equipment was new and clean. Overall great experience with U-Haul ! Will continue to use and recommend everyone to this location !

Toshua J. le

Évaluation :

When i called to ask a question about the facitu the woman that answered was saying no before even hearing my question. Because of her you lost business which I'm sure happens because of her.

James M. le

Évaluation :

Come up with a process that fuel level can be verified by both parties upon return even after hrs. I was charged a 30.00 refuel service fee plus 13.50 gas charge for supposedly not returning with at least 1/4 tank of gas. I have rented from uhaul probably over 5 times in the last 6 yrs or so and have never returned a vehicle with less than the amount of fuel than when initially rented because I understand the fees associated with such an action. I called the this location at Augusta Tech Drive and informed them of such. After 2 days I got a vague email from the field manager stating that gauge had been verified to be below. I again called the store to voice my dissatisfaction and disagreement with this. Was told that field manager would call. I'm awaiting his call. Very upset with this process since I wasn't there to verify what they "say" they saw as being "below" and the fact of being charged an additional 43.50 in fuel charges for about a 4.5 hr use of truck. Not good customer service. Will not use this location again and probably never use uhaul again!!!

Keyera B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Fred A. le

Évaluation :

The service was outstanding. The rep was great and answer all my questions. I was escorted to my vehicle and given the opportunity to do a walk around and check to make sure it was good to go.

SHIKEEMA G. le

Évaluation :

I never move out my storage it was put up for auction so all my stuff is gone now I tried to get information on my things I had a lot of valueable things left in there my Dad pass away a few months

Beverly M. le

Évaluation :

Why do you overcharge for the mileage. I went last than the miles estimated and you charged me more. Goona follow up with this

WHITLEY G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Brian D. le

Évaluation :

I received an email at 7:30am est telling I was pick up at one location. I was coming from our of town and was having problems finding the place. I called the number in the email. The person that does UHaul wasn't there. I asked when would she be there not sure was told try back in an hour. I said but I am suppose to pick in 15mins. The last said let me call her. She called me back and said I can't pick up there they don't have what I need and to call UHaul. I called was told they sent a text message at 7:55am but I didn't receive a text message and my preferred way to be contacted is via email. I got the correct location this location but UHaul in general messed up and won't make it right. Once they sent the pickup at a particular location email it should have been guaranteed but nope it wasn't and they didn't let me know about the change properly.

Frank C. le

Évaluation :

Le client n'a pas laissé de commentaire.

karlton D. le

Évaluation :

I was wrongfully charged by representative Brandi at the Augusta Tech dr location in Augusta Georgia. This was the worst experience I have ever had with uhaul. Upon the realization of her mistake she yelled at me and didn’t offer anything that even resembled an apology.

Brandi P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Paul G. le

Évaluation :

returning it took awhile for them to check it in about 20 mins just looking at truck

PAUL P. G. le

Évaluation :

Took way to long to get into our storage took one hour and 45 minutes just to do the paperwork

Katherine O. le

Évaluation :

Le client n'a pas laissé de commentaire.

Michael Y. le

Évaluation :

Le client n'a pas laissé de commentaire.

Shatonya A. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ross O. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jackie S. le

Évaluation :

Le client n'a pas laissé de commentaire.

alfay L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ross O. le

Évaluation :

Le client n'a pas laissé de commentaire.