No suggestions. Pickup and drop off were quick, no price surprises, well maintained vehicle. Friendly, personable staff made it a pleasurable experience.
Kassandra L
Customer Reviews for A To Z Auto Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The equipment was great and the staff at A to Z were fantastic to work with! Definitely would use again!
JAMES LKeep doing what you are doing. I wasn't able to extend the Truck Rental using the App. Thanks
EDUARDO GThe agent was knowledgeable and helpful and gave good advice about the management of the equipment.
CHARLOTTE MI go out of my way to rent from A-Z
JAMES KThe woman who checked me out was rude. The gentleman who I returned the van to was also rude.
Nicole GThe app for mobile pick-up and drop-off was awful. It took forever to get it to accept photos and eventually reset on me entirely and removed my reservation from the system.
Luke ALocation is inside an auto shop. Confusing to locate. Auto shop staff kept interfering yet do t know the process, etc. Chris, the U-Haul rep, is exceptional. Knowledgeable, helpful, customer oriented. But he is in a bad situation. The vehicle was not roadworthy. Had trouble immediately upon starting the trip. Roadside assistance gave conflicting info on several occasion and were unsympathetic to our situation and placed blame on us. Repair person cancelled and no one told us, we waited the full 45 min before finding out. Ultimately this cost us about 4 hours on top of our 9 hour road trip. This was the worst experience. Chris tried to be helpful but was limited in what he could do or the info he could access. Roadside assistance clearly wanted to put blame on him, which would be unfair and unfounded. Roadside assistance was terrible.
CHRISTINA MI would recommend tire replacement on the smaller ramp trailers - they are pretty bad
TODD KExcellent service
Karl WCheck tire pressures, blowout debre from trailer
CRISTOPHER DNothing. Great digital experience using mobile app. Web site driver license upload didn't work on web site but did on app. Quick transaction. Drop off was great too!
Thomas Dthe truck had some type of beverage spill with the previous driver and it was sticky & smelly
THOMAS WWhen I told them about the issues, they just referred to the contract saying there was nothing they could do.
Amy EBest rental experience ever
GAREN Mpick up and drop off were seamless and efficient
BRIAN GI had a really smooth process. Check in was easy, they got me hooked up fast, the trailer worked great and drop off was easy too.
ROBERT AThank you Tony You’re awesome
RODNEY NThe experience overall was great, however the trailer was given to me with HOLES in one tire. I provided photos and had to submit a roadside assistance call from my house prior to departing for my trip. I'm disappointed that the trailer had nearly bald tires and one had two holes in it. It almost certainly would have failed during my 1400 mile round trip. The service to get it resolved was great, but I'm disappointed that it was something that I had to deal with. Better safety inspections should be conducted, especially on the tires.
Bryan HIt was a great experience. We will be back.
Barb Wthis whole reservation was beyond a nightmare -- I did however, get a $50 credit, but truly, that doesn't even pay for the headache, or miles I had to drive all over for this truck I made the reservation WAY in advance at a location close to my house; the night before, was told no equipment, even tho 3 trucks on their lot; told me I had to go 15 miles out of my way to pick it up - -got there, they didn't have a truck either (even though about 5 trucks on their lot) nice lady at Tesson Ferry location-couldn't find the reservation, b ecause it had obviously been changed (but she called Uhaul to try to help)-- drove another at least 15 miles in the other direction to finally get a truck -- put us almost 3 hours behind on our trip, which was beyond frustrating however, when I returned the truck in Lawrence, KS, the lady was extremely nice and helpful...
Zachary FProbably a step too far in low resource people less approach. Additionally survey sent before I received my final bill. And, what's the deal with a text message to self inspect the vehicle with a limited time window? Do you want to know or don't want to know the minor issues I spotted on my used vehicle vs the new vehicle used for comparison?
Chad SEverything was smooth and easy pick up and return.
tracy sThe $20 fee for "after hours" is quite misleading. I was under the assumption it meant past my return time. I had rented until 7:30pm, returned it at 5:07pm and still was charged $20. The guy who worked there was leaving and told me to park it anywhere and he'd look in the morning. If I had known i was being charged $20 for after hours I would have just sat across the street for another 1,5 hours for no reason whatsoever
James RSuper nice and accommodating! This will be the hall that I will always use!
DEANDRE TThe employee who checked us out was awesome - very efficient and friendly. She made the process super easy and pleasant. The only complaint would be with the app - it kicked me out several times during our return process. But other than that a great experience
MARY HEverything went smoothly..no complaints
Flora DThe bottom of the truck's latch was broken and the door wouldn't stay closed even if it was locked. They told us because we didn't point it out before, there was nothing they could do. A rep should give every vehicle a look over before hand, something like that shouldn't happen.
Vinnie BThe truck had engine trouble. I called in but they said it was normal for vehicles these days. (??) During my rental transaction, i was asked what i was using it for (why is that their concern?) to which it was explained that they have rented to ppl disrespectful of their trucks), how many miles (which shocked her) when i told her. I was also told that if i had taken the insurance. I would have gotten the newer vehicle???). The pressure to get insurance was a bit excessive too. Wow! Finally, upon return it was pleasant until my niece and I were wondering what the $40 base rate entailed, to which the gentleman clerk replied w good info at first until his last statement which was in a berated tone as he reminded my niece that "that is how time works." The experience definitely encouraged me to nvr choose that location again.
Christina RA to z were great, no problem here.
zeke kEveryone at the UHAUL LOCARUON i used is great..
Cortney SThe location was fine, but the mobile app completely froze and wouldn’t let me upload pictures or figure out what to do with my key
JONATHAN RWe will continue to use this Uhaul location. Good Service.
Connor WGreat Service! In and out was simple and quick.
John SVery helpful staff!
Michael SDropped off in Dallas, Texas
Robert EThis drop of my location was not close. I live a few miles from the Ballwin UHaul location which was not presented online as an option.
ALAN MEasy and friendly transaction. Have used this location in the past and will use it again in the future.
Adam SAppreciate the flexibility at A to Z
Marc BThe truck was not clean. It had all the food items from the previous renter scatted around the seats. Also one of the 12 Volt adapter was not working. Obviously I should have tested it before I take the truck out. Not having power source to the phone is a nightmare when you travel long distance. But the service professional who helped at the desk was very nice.
Rajendra uThe app pickup experience is terrible. If it takes 30+ minutes to check a truck out iys a non starter. 75 % could have been accompanied before i arrived at pick up location.
James RGreat staff, freindly curtious and very helpful. Vehicle was exactly what I ordered and need. The perfect experience
STEPHEN RAlways helpful and quick
Garen MThe place needs more lights to eliminate the truck parking area
Hassan GRenting a U Haul is way more expensive than the advertising on the truck would have you believe but overall the vehicle was the correct size and could helps all the items I needed. I think paying a dollar per mile for just local (in the same city) moving is a bit of a scam. Just charge a flat hourly rate for local moves. That would be more in line with what rental car companies do.
Linnet HI extended my rental online. The online system said everything was fine. But an hour later I got a call from the local store, basically complaining to me that my extension gave them headaches. I'm still trying to figure out how that makes any sense at all.
Christopher VIt was perfect. Very efficient. Great job. Thank you,
Robert EExcellent service!!! Truck was super clean and ready when I arrived. Pick-up and drop-off were a breeze (under 4 minutes each)!
John CEverything went incredibly smoothly. Thank you!
Jeff BI've rented Uhauls a couple of times this year from this location and always have had a positive experience. Trucks always available, nice system for the rental setup. I appreciate having this service available. Staff there very nice.
Steve RThe associates were pleasant and helpful.
Kimberly CChris was very informative and helpful! The trailer was great and great price!
Francis M