Customer Reviews for A1 Secure Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of A1 Secure Storage

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Gregory U.
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Customer did not leave a comment.

Daniel C.
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Friendly efficient and the right price!!!

Kristie H.
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The car trolley wench strap on the right side was so tangled I had to go to another uhaul location to help untangle it go the car could be on the trolley.

Elizabeth S.
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Actually, everything - especially communication - was above expectations and certainly customer focused. This will be my new Uhaul location!

Regeana W.
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Customer did not leave a comment.

Marisa V.
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The gentleman was very attentive and came out the minute I arrived in the parking lot. The biggest frustration about the entire experience was having the person who took my reservation repeat and confirm multiple times that my drop off would be in Huntsville and that would qualify me for a special price. I confirmed Huntsville AL multiple times. I only learned that my brow off was in Brownsboro AL instead, adding an extra 50 minutes of driving for me. No one notified me of that change. No one I spoke to on the phone the few times since that discovery was willing to look for any other closer drop off location. Even over several days on a weekend, I was being told there was the change “probably because” there was no room anywhere else to return a trailer that might have left a closer location on a one way trip. Extremely frustrating. There is no spot in this review process to talk about the customer service line or scheduling line, so I apologize for using this space to speak about these lovely people to discuss other things that was extremely inconvenient and pissed my entire moving team off. On top of that, I have a disabling chronic pain condition and driving long distances has bad effects on my health. As I was the person that needed to drop off this trailer, having to drive the extra hour was more than just inconvenient for myself. I would not be this angry if I had just been given a call with an apology, or if anyone I spoke to did anything more than shrug me off.

Kenneth F.
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This is the most convenient location for me to rent from and it is also the most congenial operators in the U-Haul network.

Pam G.
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Nothing. Greg was very fast, efficient, and got me on my way.

David N.
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Customer did not leave a comment.

David P.
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I had a great experience with Greg

Robert P.
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Customer did not leave a comment.

Jerry L.
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Quick and easy return. Friendly operator.

DEE T.
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Les H.
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William H.
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Excellent and Friendly Service, will be back in the future, very convenient store to work with ! ! !

MICHAEL R.
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Customer did not leave a comment.

Brian M.
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Very helpful and professional.

DEE T. | Reservation |
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The BEST customer service!!!! Very helpful and knowledgeable. I highly recommend this facility.

Jessica P.
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The gentleman that helped me was very nice and helpful. Made my whole moving experience very easy.

Paul J.
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Customer service is excellent!

Paul J.
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I’ve rented from Greg several times and he has always been very courteous and helpful.

Samantha S. | Reservation |
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Great service

KENNETH F.
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Customer did not leave a comment.

Phil C.
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Customer service was exceptional! Mr Smith is a professional

KELVIN T.
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D R R.
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They've all been great people to work with. They are friendly and easy to get along with. They are very helpful.

Wade B.
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Customer did not leave a comment.

Paul J.
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Great customer service!

frank L.
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Keeping up your trucks would be a great idea

Leslie F.
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Customer did not leave a comment.

Jeremy S.
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Everything was perfect! Starting with the young lady that helped us! No changes need to be made!

MARK B.
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Customer did not leave a comment.

Bradly B.
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Keep up the good work. Thanks

steven H.
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You changed my pickup location and didn’t notify my. Bad business. Won’t recommend uhaul. I’ll go with Penske or another.

Wendy F.
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Customer did not leave a comment.

DEE T.
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Roger B.
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knud F.
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Roy C.
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John W.
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Drop off was easy and service person was very friendly.

Jeffrey G.
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D R R.
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RANDY N.
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Deanne A.
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The lady we dealt with was super helpful, courteous and informative. We really appreciated the service and would highly recommend this sight!

Ronald H.
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Uhaul system when booking is very poor and has bad information.

roy C.
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Customer did not leave a comment.

Dare R.
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Lisa D.
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Steve D.
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Jeffrey H.
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The service rep was very professional and helpful.

Michael B. | Overall Experience |
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Best storage I have EVER used and I have moved at least 20 times in my life. The staff there were terrific.. They were professional, courteous, friendly, and very knowledgeable .

Jennifer D.
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Very difficult to get in and out with equipment. The lady working the desk was very confused and overwhelmed with only two people waiting. After dropping off the trailer on time (1 day), we were charged for 4 days because she checked in late. Tried calling multiple times and she would put me on hold. I dropped by since I thought they were busy and she was just talking to her boyfriend, no customers...

Brian B.
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Customer did not leave a comment.

sandra t. | Reservation |
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Due to unforeseeable circumstances, I had to cancel the reservation. I spoke with the facility and they were nice and understanding.

MIKE W.
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Pouring down rain at time of pickup. Took 15 minutes to find my reservation even though I had already checked in online. Truck was parked way in the back lot in in gravel and mud. Did I mention it was pouring down rain? Equipment (dolly and furniture pads) was not already onboard requiring more trips back and forth between office and truck in the rain.

ronnell B.
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NA

Sergio V.
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Take ownership of the equipment and service. Even though it is not a U-Haul store it should embrace the brand when providing services. Trucks were i bad shape, therefore I got a flat tire in our way.

Geoffrey O.
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Customer did not leave a comment.

Eric M.
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Awesome service

Tommy M.
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Ann B.
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Scott F.
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Excellent service!

Rod R.
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To be perfectly honest, nothing. I called David at A1 Secure Storage a couple of times before reserving my auto transport trailer and he took his time and thoroughly answered all my question. And believe me, I asked quite a few questions. He explained everything perfectly, and in detail. And, was a pleasure to deal with in person. David made sure everything was hooked up perfectly, checked brakes and lights and everything and it was a peasant, trouble free experience and trip. Also, David was jolly on the spot when I returned..... He was just as helpful at the end of the trip as he was at the beginning. I'll be using David and the A1 Secure Storage facility exclusively in the future. Rod Richardson

Kurt K.
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Place was closed, just went through the app process and left it in their parking lot.

Justin A.
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Customer did not leave a comment.

patrick S.
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Friendly and clean facility

melissa R.
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Customer did not leave a comment.

Charles F.
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My first stop for drop off (6020 Hwy 431 S, Brownsboro, AL 3574) would not allow me to drop the truck and dolly off and sent me to A!. A1 was very courteous and made for a quick return.

Lisa T.
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Customer did not leave a comment.

Chris B.
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BRYON S.
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WILLIAM F.
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Christopher B.
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Jennifer D.
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Very nice gentleman helped us. No issues with this rental. Thank you!

Dan S.
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Customer did not leave a comment.

Chris M.
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I received a phone call from the Storage Unit telling me I was going to have to pay a cleaning fee because of spilled paint in the truck. It was more than obvious that the paint was hard as a rock and I couldn't have spilled paint and it dry within 1.5 days. It looked like yellow paint from the highway. I explained the scenario with him in which he didn't seem to want give in. If anything I should be the one receiving money. I understand he didn't want to scrape the rock hard paint out but I didn't make the mess. Never rent without inspecting a vehicle. Thinking everyone is honest is not the way to think. Cost me with gas $1.48/mile to rent which included the truck rental.

Ronald K.
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Excellent staff, excellent customer service. Would highly recommend to anyone.

Stephen K.
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Customer did not leave a comment.

STEPHEN K.
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Jay G.
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Eleonore B.
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Ricky A.
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i was an hour late to bring the trailer back and i wasnt charged for another day or a late fee. thanks u-hual guy u were cool. ill be back.

Alexander C.
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Customer did not leave a comment.

DAVID O.
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Easy drop off location!

Adam H.
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Customer did not leave a comment.

Jennifer M.
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Great product. No problems at all. Thank you!

Jef J.
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Very efficient and friendly service

Edwin O.
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Excellent service, friendly staff - Had the equipment ready for me when I arrived....

Jonathan C.
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Customer did not leave a comment.

Cari T.
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Larry S.
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Excellent customer service by Dave the gen. Mgr.

CHRISTOPHER H.
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David at this location is great.

Daryl C.
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Customer did not leave a comment.

Sherron W.
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Cynthia P.
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DAVID P.
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Customer did not leave a comment.

Anthony E.
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The customer service representative person booked my appointment was rude pushy and flat out sounded like she hate her job. I will tell anybody to just go in the store because the customer service representative have a horrible attitude.

Thomas M.
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Customer did not leave a comment.

DREW L.
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Customer did not leave a comment.

Doug W.
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This was the cleanest and best maintained truck I've ever rented. Great experience.

Loren C.
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Customer did not leave a comment.

Cindy A.
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Customer did not leave a comment.

Douglas B.
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Processed in quickly.

Ted M.
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David was professional and clear in discussing the changes. As a bottom line, there were no surprises. I like that.

No reviews have been submitted for this location.

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