It was just a lot where I dropped off and never interacted with anyone.
KEVIN BENDER
Customer Reviews for AAA Appliance
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
The woman who handle the truck rental was extremely helpful and made the experience simple
Thomas McDermottWindsor gal was great
Tom MonaghanI would recommend this location to a friend. The owner was extremely accommodating and she was able to work everything out with my reservation online. I was in and out within five minutes and on with my day. Returning was just as easy and convenient. Thank you for the services you provide and the great work that your company does.
Cynthia SamaleNothing. It was perfect.
Jocelynne FrazierThere was no one around at 3 o'clock on a Wednesday afternoon. Being forced to use the app to drop off the equipment was a hassle when you're exhausted from moving and the cell phone battery isn't charged.
JOHN BRANSFORDGreat experience with Uhaul. Appreciate the great customer service. Everything was easy peasy…
Gerald HayesThe woman that helped me was very nice and helpful. Excellent service à la clientèle.
James MangrumThe whole experience was great
Sandra PadillaI can't recommend this location enough. The owner is awesome to work with and the local is super convenient.
Jon PhillipsNancy went above and beyond to help me with the right vehicle. Thank you for a smooth transition into my new place! Blessings, Valerie
Valerie BakerThe truck was very dirty inside and out. It was an older truck without the usb plugs, but that wasn't a problem. The real problem was how bad it smelled. The seats and back cargo area were very dirty and smelled AWFUL. Like it had been used to haul chickens or livestock. :(
Duncan WoosterExcellent experience! Agent made special times for our pick-up and was a pleasure to work with! Merci.
Rick NyeShe is very friendly
Francisco VazquezLady that runs the place is wonderful
MARY MARSINancy is awesome. Very friendly and helpful!!!
Gregory GarciaTrailer appeared well maintained, but was pretty dirty inside and out. Service was friendly and helpful.
Douglas MalloryThe owner of the location is amazing and was very helpful!
Brian AllenThe service rep was fantastic.she made this very easy
Grant GregoryIt was a mess to be able to return my Haul and I was charged about $200 when it was returned.
Kyline BellottiVery weak ATT coverage so couldn’t check out on the app and had to wait to get through to an agent on the phone.
Caleb GuestAmazing owner and customer service will definitely come back again!
Justin AnonuevoVery pleased!
Mike HarrisThe manager was very rude has no P.R skills , I was running 2 hour late call me start off telling me how I need to tell him why I am 2 hours late I tried to talk to him and he hung up on me , I rent from Uhaul 2 to 3 times a month , I have never been treated like that so disrespectful , I guess that why this place has a lot of trucks there not rented
Terry KennedyYour web presence makes it hard to find but I persisted because I always get friendly service from the operator. However you app which tries to eliminate customer service and forces me to use my phone in the bright sun with no interaction will make it not matter how well the place is run. It is demeaning and self serving. So it will be self service in the future. Thank you for letting me wait on me.
walter krutzAll staff strive for 100 % customer satisfaction and succeed. Biggest improvement would be to pave the parking lot!!
Gary CoopersmithVery polite, and accommodating with the return and $100 deposit refund due to cash pmnt at pick up.
Marcie SaverienVery polite and helpful. Made return easy and fast.
Marcie SaverienNancy is the best.
Erik EngstromNancy is AMAZING! So helpful and nice.
Valerie BakerReduce prices 😂 jk
SALVADOR PEREZGreat customer service. The truck met our needs.
DOSY THINBRILINGty
angela voorhiesthank you i will be back again Pleasant 1 Appliance lady UHaul owner operator
MARIAN FEEHERYI've been charged twice for this rental and can't reach a person at the store. Please call me at 707-495-4047 Thank you!
Sheila WomackVery nice lady checked me in, she was great! Able to upgrade my vehicle to larger size the day before(thanksgiving) through a chat and that was also great. Always been happy with uhaul through all of my moves.
Justin EgelhoffNothing. Nancy was very helpful with making my move go well. Excellent customer service.
Mary LewisTop notch place to rent a u haul!
John ShulerSecond time we have rented vehicles from this location -- both times the equipment was in excellent condition and very clean. Rental process was also very efficient and friendly.
Noralee SedmakThe worker lady was very very busy when I picked up the trailer but at same time made me feel welcomed and was very helpful. Will definitely be back.
Deanna ThompsonExcellent service thank you
Hector BedollaCar did not have any gas barely made it to gas station
Alexander JonesExcellent experience, I'll definitely use AAA Appliance the next time I need a moving truck!
Angelica MillerGreat place to rent. Easy and fast with plenty of trailers always available. The woman who helped me was extremely nice and very helpful. I'll use this store again!
KEVIN SHEEDYI ordered a hand truck plus a furniture dolly and was charged for the two but the truck was empty when I picked it up. Since it is a smart phone pick up I couldn't talk to anyone to get the equipment ordered. I sent the picture of the empty truck and yet I was still charged.
Yvonne Goad- Too many Bugs across windshield (& layers of dirt too). - Pickup: went an hour later than I wanted, per lady's request, who stated/promised she would call me if she opened earlier. She said she opened early, but she did not call me to pickup at my desired time - Somehow, someone changed my online order from Regular pickup (at office) to "24/7" type of Pickup, without my knowledge/concurrence. I found it later and had to correct it.
Oreste NossardiVery nice location. Thank you!
Kevin JohnsonNothing needed! Everything excellent! They had many trucks available, ready, and pick up and return easy and smooth!
Olga KingEverything went well and the person working at the site was very nice and friendly.
Garry GayFriendly people and very efficient.
Fred BersotI've used this location several times and each time has been much easier than my experience at other locations in the past. Returning is easy as well, always a spot available to place the trailer easily where you don't have to leave it out in the way. Trailer this time was in the best condition of all of the trailers I've rented from Uhaul over the years.
William FeltsThe woman we dealt with was awesome, quick, and the main reason I would highly recommend this location (AAA Appliance on Old Red). Truck was clean, ran great and the location was excellent.
Amber SwansonThank you very much. You made my car relocation easy and painless and it was $50 cheaper than the quote I got from your competition. Thank you very much.
Jason Solis