My 15' truck - the roll up door was open and it had a lot of crap in there as if somebody had slept there. Also the cab smelled like wet dog. This is the second time I've rented from this location in the past few weeks. The first time around everything was perfect and clean. Not this time.JASON W.
Customer Reviews for AAA Appliance
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Santa Rosa, CA 95403
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 1h pm
- Sam : 8h am à 12h pm
- Dim : fermé
Heures d'ouverture spéciales
- 10/28/2021 - 11/1/2021: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Steve P.
Le client n'a pas laissé de commentaire.Corey P.
I love this UHaul location! Friendly and experienced staff, easy access and none of the chaos you find at other local Uhaul dealers. AAA Appliance FTW every time!!Tina M.
Le client n'a pas laissé de commentaire.Noah K.
The inside of the box had not been swept out.Chris B.
Clear and straightforward compared to the pick up location. Basic and fine.David B.
Le client n'a pas laissé de commentaire.Crystal S.
Le client n'a pas laissé de commentaire.Ryan M.
Horrible stench in the vehicle, vehicle was filthy. Broken mirror (shattered side mirror) made vehicle unsafe. No one was there when we returned the vehicle. Overcharged us for toll charges and are still charging us two months later. Horrible company.Tiffanhy C.
Location was great. Clerk was very nice and helpful. The wiring harness for the trailer had a bent prong when I plugged it in at the pick up location. Once I made it to willows and turned the vehicle off and back on I had no trailer lights. The harness blew a fuse on my vehicle and I had to buy a new harness and replace the fuse. Once I replaced the fuse the original harness was not sending power to the trailer at all. I left the new harness on the trailer for you.William F.
Le client n'a pas laissé de commentaire.Michael B.
Le client n'a pas laissé de commentaire.Bruce M.
Excellent customer service very nice lady with excellent pricesmarlo P.
The owner is super nice lady! Even the local schedule Manager change my appointment location without my permission, this lady still be able to help me finish my task today. Many thanks.LIHE W.
Just wish they had better hours.Thomas T.
There was no one to assist removing the trailer and no jack on the front of the trailer either. It required us to have another person from the office drive over to the location to remove the trailer. We will not rent from this location again.CHARLES A.
Nothing was done correctly! From the dates requested to the pickup location requested! What a waste of time!Margaret M.
Le client n'a pas laissé de commentaire.SALLY E.
Le client n'a pas laissé de commentaire.Melanie S.
Le client n'a pas laissé de commentaire.Richard B.
The woman, who worked there, acted as if I was interrupting her time to read the paper. She also had no clue where to find the wiring plug to hook up the lights on the trailer, I had to get down to search for it, and found it in an obvious place, near the license plate.Susan H.
Le client n'a pas laissé de commentaire.Harvey S.
Le client n'a pas laissé de commentaire.STEPHEN G.
The location is fantastic, and the owner who oversees the rental process is truly stellar. I've rented from this location a number of times, and each rental has been a positive experience. The trucks are clean, the process smooth from beginning to end. To offer a constructive suggestion the UHaul app is quite clunky - too many quirks, and too much time is required to navigate through the solo pick up process.TIFFANY L.
Great service.Antonio G.
Dirty stained truck. 19,95$ for base rental fee but was charged 119$ for bad rental fee without miles. Absolute scammers.Vincent O.
Le client n'a pas laissé de commentaire.Ronald A.
Le client n'a pas laissé de commentaire.Gary C.
Fast easy and friendly!enrique V.
You did a great job! Thanks for your curtesy! Days got mixed up, but you let us have it a day early because of the long drive! Thanks so much!Judy S.
Just keep up the good work!Robin K.
Equipment missing from 24/7 request - no hand truck. Place closed, so couldn't request. Had to grab one from Home Depot. Will need to demand refund of unused equipment later. Also had unrequested car dolly hitched to trailer - had to detach to make use of rental. Based on ketchup packets and other debris in rental, the truck's last user had... McDonald's.Hung T.
All good!Robert J.
Quick pick up process, very friendly staff, pleasant experience, doesn't get any better.Peter W.
Le client n'a pas laissé de commentaire.CARLOS HENRIQUE P.
Great service, vehicle, price. It just came in so the dealer did not have time to wash it but it worked well for what I needed.Douglas W.
Le client n'a pas laissé de commentaire.Jerry D.
Good outfit, nice doing business with you and I'll be using your services again soonJames M.
Nancy provides excellent customer service. Highly recommend renting a truck from this location.Derek G.
The rental process was easy to do online and check in process was great too. The owner was very polite and informed us that the truck had some debris and damage to the rear bumper from the previous people, which posed a little trouble getting the tailgate down but we got it down with a little finagling. She even reimbursed me for filling up the truck with a 1/4 tank of gas, which was greatly appreciated.Sarah P.
Super easy!Aaron C.
Le client n'a pas laissé de commentaire.Samantha K.
The service here was great.shannon C.
Le client n'a pas laissé de commentaire.John O.
Le client n'a pas laissé de commentaire.thomas B.
Le client n'a pas laissé de commentaire.Paul W.
Was closed on Sunday, so I did not interact with staff. Location and lot were relatively small, and there was scrap metal and junk appliances sitting in the parking lot.SCOTT B.
Le client n'a pas laissé de commentaire.Weber S.
Nancy was very helpful and a good person to work with on the rental. No problems. Very accommodatingBill M.
Le client n'a pas laissé de commentaire.Brian C.
Best owner and personnel of the, all. Go here for your needs.MARK G.
Trucks should be clean. Before pick up. Also this truck had smell of pot. Wasn't pleasant.Patricia H.
Le client n'a pas laissé de commentaire.Denise Z.
Nothing! Easy, smooth process. On-line reservation was simple. Nancy was nice and efficient.Kristin S.
Le client n'a pas laissé de commentaire.Jerry P.
You've done an awesome job and the lady that helped me with questions I had about the self rent application was very nice and answered me with the info I needed. Thanks U-Haul and AAA Appliances! I will definitely rent again next time I need a truck!!Michelle J.
Le client n'a pas laissé de commentaire.Dale R.
Le client n'a pas laissé de commentaire.Aaron D.
The Uhaul rep was very kind and took time to explain everything to me.GARIN B.
Le client n'a pas laissé de commentaire.Zachary R.
Le client n'a pas laissé de commentaire.Angeleah J.
Le client n'a pas laissé de commentaire.RUSSELL B.
Le client n'a pas laissé de commentaire.CAROL W.
Le client n'a pas laissé de commentaire.Tony H.
Nancy was very helpful and friendly.Cassandra P.
Le client n'a pas laissé de commentaire.Melanie B.
Great service!Mark M.
No one was there. According to the message on the phone they hadn't been there for weeks. I left a callback number but never heard from them.Richard A. F.
No truck at location. Was told only truck available was 3 hours away. They finally found one for me but no equipment available.steve L.
We have rented from Uhaul twice a year for 15 years. The price for a one way trip has been between 40 $and 80 $. This year it was 198 $; double and triple the price. This is price gouging in a pandemic year.George V.
First of all Worst experience ever renting a Uhaul truck. The first thing was the change of my location for pick up changed from my home town Middletown ca to Santa Rosa ca, this put me behind 3 hours do to commute and the long check in process. When I go there the person at counter could not get Uhaul website up. after several attempts she called Uhaul. She ran my credit card twice telling me it was Declined........I asked her" How much are you charging me"? she said 2 160 $includes the insurance......I told her that she had the wrong amount it was 990 $for the truck then the Add for the insurance......she then said "Oh I saw that but the program kept adding a 1 000 $" so we finally got that rectified, She gave me the keys told me the truck was in the front and off she went to a delivery she had to make. No inspection. Truck had over 100 000 miles on it and handled like it.....this truck should be retired!! After this experience probably will never use Uhaul, and if you see my history have been a faithful customer!!Ray V.
I am giving a high rating only to the pickup location, not U-Haul in general. Ivhad a horrible customer service experience with the U-Haul company. I found out the night before I was supposed to move across the country that the car trailer we reserved would not be available and that my options were either to drive 3 hours out of my way to pick up an available trailer or use a different trailer that uhaul had already told me should not be used for our car. Furthermore, I had requested that the U-Haul pickup time be 8:00 a.m. and was not told until very late at night that the U-Haul truck would not be available until 1 pm. This was a very stressful situation for me and I did not appreciate how uhaul handled this.Jessica K.
Le client n'a pas laissé de commentaire.Paul A.
Nancy at AAA Appliance is extremely customer service oriented. She is a wonderful representative for the U-Haul services she offers.Walter T.
The location is fine if you live in the area. I made the reservation for a closer location to where I live and the day before I was informed by U-Haul that would have to drive another 9 miles to pick-up my rental. I was not happy because of the added miles and time.Ronald J.
Nancy provides awesome service!JON P.
Le client n'a pas laissé de commentaire.Mary P.
Le client n'a pas laissé de commentaire.nicholas A.
Le client n'a pas laissé de commentaire.Patrick D.
Le client n'a pas laissé de commentaire.Darrell H.
Love aaa appliance. Easy, professional, always on time. Best rental location in Sonoma County.Erik E.
Nancy was awesome - fantastic customer service - highly recommend!JON P.
Le client n'a pas laissé de commentaire.Andre S.
Le client n'a pas laissé de commentaire.Rich R.
Le client n'a pas laissé de commentaire.Michael K.
Le client n'a pas laissé de commentaire.Andre S.
Hours are extremely limitedMyra L.
Le client n'a pas laissé de commentaire.Gail C.
Your app is awful,terrible,sucks! After spending 15-20 minutes checking in, it got the rental time wrong. Tried to edit on app,no way.Called U-Haul to change length of rental. At the same time I opened a chat. 25 mins later, response on chat.Said they would edit and send me a confirmation. Never happened. Stayed on phone for 45 mins, never did pick up.Rental before this, I reserved 3 weeks in advance. Sent 3-4 emails as date approached changing pickup location. CDay before move they wanted to send me 11/2 hrs in wrong direction for pickup. Fortunately my local dealer found a trailer for me. I used to give all 5 star ratings and I realize the are difficult times but you people are really slipping. Easier to spend a little more and go to rental yard if my time is worth anything.John S.
Everything was fine.Heidi D.
Le client n'a pas laissé de commentaire.george Z.
Le client n'a pas laissé de commentaire.Luis C.
Le client n'a pas laissé de commentaire.Linda H.
Le client n'a pas laissé de commentaire.Brian C.
The whole 19,95 $ per day rental is a misleading ad. Mileage, gas, insurance, environmental fee and taxes and I paid over 53 $to drive 19 miles round trip for 1 hr and 20 mins. Rip off.Jennifer L.
Le client n'a pas laissé de commentaire.minhee H.
Le client n'a pas laissé de commentaire.Marty M.
Le client n'a pas laissé de commentaire.Ellen R.
Le client n'a pas laissé de commentaire.Jordan M.