Customer Reviews for AAA Appliance
(U-Haul Neighborhood Dealer)

747 évaluations

5517 Old Redwood Hwy   Santa Rosa, CA 95403
(& Fulton)

(707) 526-9089

Heures

  • Mon–Fri
    De 9 h am à 1 h pm
  • Samedi
    De 8 h am à 12 h pm
  • Dimanche
    Fermé

Services dans cet établissement :

Pour nous contacter

(707) 526-9089

5517 Old Redwood Hwy
Santa Rosa, CA 95403
(& Fulton)

Services dans cet établissement :

Heures

  • Mon–Fri
    De 9 h am à 1 h pm
  • Samedi
    De 8 h am à 12 h pm
  • Dimanche
    Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Rich C. 
Évaluation :
5

Very nice lady checked me in, she was great! Able to upgrade my vehicle to larger size the day before(thanksgiving) through a chat and that was also great. Always been happy with uhaul through all of my moves.

Justin E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Patrick C. 
Évaluation :
5

Nothing. Nancy was very helpful with making my move go well. Excellent customer service.

Mary L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Weston S. 
Évaluation :
5

Top notch place to rent a u haul!

John S. 
Évaluation :
5

Second time we have rented vehicles from this location -- both times the equipment was in excellent condition and very clean. Rental process was also very efficient and friendly.

Noralee S. 
Évaluation :
5

The worker lady was very very busy when I picked up the trailer but at same time made me feel welcomed and was very helpful. Will definitely be back.

Deanna T. 
Évaluation :
5

Excellent service thank you

Hector B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jon P. 
Évaluation :
1

Car did not have any gas barely made it to gas station

Alexander J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger D. 
Évaluation :
5

Excellent experience, I'll definitely use AAA Appliance the next time I need a moving truck!

Angelica M. 
Évaluation :
5

Great place to rent. Easy and fast with plenty of trailers always available. The woman who helped me was extremely nice and very helpful. I'll use this store again!

KEVIN S. 
Évaluation :
3

I ordered a hand truck plus a furniture dolly and was charged for the two but the truck was empty when I picked it up. Since it is a smart phone pick up I couldn't talk to anyone to get the equipment ordered. I sent the picture of the empty truck and yet I was still charged.

Yvonne G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FaizaN R. 
Évaluation :
2

- Too many Bugs across windshield (& layers of dirt too). - Pickup: went an hour later than I wanted, per lady's request, who stated/promised she would call me if she opened earlier. She said she opened early, but she did not call me to pickup at my desired time - Somehow, someone changed my online order from Regular pickup (at office) to "24/7" type of Pickup, without my knowledge/concurrence. I found it later and had to correct it.

Oreste N. 
Évaluation :
5

Very nice location. Thank you!

Kevin J. 
Évaluation :
5

Nothing needed! Everything excellent! They had many trucks available, ready, and pick up and return easy and smooth!

Olga K. 
Évaluation :
3

Everything went well and the person working at the site was very nice and friendly.

Garry G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Helen S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg C. 
Évaluation :
5

Friendly people and very efficient.

Fred B. 
Évaluation :
5

I've used this location several times and each time has been much easier than my experience at other locations in the past. Returning is easy as well, always a spot available to place the trailer easily where you don't have to leave it out in the way. Trailer this time was in the best condition of all of the trailers I've rented from Uhaul over the years.

William F. 
Évaluation :
5

The woman we dealt with was awesome, quick, and the main reason I would highly recommend this location (AAA Appliance on Old Red). Truck was clean, ran great and the location was excellent.

Amber S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bo P. 
Évaluation :
5

Thank you very much. You made my car relocation easy and painless and it was $50 cheaper than the quote I got from your competition. Thank you very much.

Jason S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Blake S. 
Évaluation :
5

I cannot say enough praise and deep heartfelt gratitude for the assistance, support and understanding of my situation. My needs were in constant Flux during the time of my rental and she anticipated that and eased my worries by reassurance and handling any updates to my contract and rental use. Beyond above and downright wonderful soul with great humor. She has my rental every time here on forward.

Jason K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keo H. 
Évaluation :
5

Rien

Jose M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve P. 
Évaluation :
5

Nancy helped us with rental, she was really nice and professional. We def will be using this location again. Everything was organized and clean!

Julia A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOE F. 
Évaluation :
3

It would be nice if the gal would return phone messages and open the place up as advertised. There is still a balance showing on my account and it was paid in cash.

Jean H. 
Évaluation :
5

The manager is efficient and very helpful. This location is very convenient and is my go-to location. My reservation was made a few days before and the trailer was waiting for me when I wanted it. Merci.

Cathleen K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martin M. 
Évaluation :
5

Great job!

LESLIE G. 
Évaluation :
3

Clearer instructions for do-it-yourself pick-up: I.E. you need to have the U-haul mobile app downloaded prior to getting keys. Secondly, the truck wasn't swept out.

Melanie S. 
Évaluation :
5

The lady who served was brilliant she explained everything to me and what the whole process involved in getting a car loaded up and trailerd home. U haul shes a keeper ok. Her name escapes me right now.

Nick T. 
Évaluation :
5

Need to change my city of residency to Windsor Ca instead of what's on my invoice.

Eric D. 
Évaluation :
5

Nancy was very helpful I had to cancel my rescue several times n she made sure I got my heavy duty trailer when I needed it !!! Thank You Nancy!!!

VINCENT A. 
Évaluation :
5

I rented a car hauler and had a hard time finding it on your website didn't really pop up like the other trailer options

Craig K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John A. 
Évaluation :
3

The truck was obviously not cleaned, because I found beer bottles and sticky spots in the truck, which was no big deal but made me concerned I would be liable, so I cleaned it myself before I got on the road. Also there was just a lot of confusing and conflicting info about all the different quotes and charges I was offered. I've learned in the 3 or 4 times I've dealt with Uhaul now, you will ALWAYS wind up paying more than you budget or are quoted.

Polly H. 
Évaluation :
1

Uhaul was handed over with no gas with a note stating “sorry for the uhaul not having any gas”. We ordered moving blankets that were also not provided.

Alejandro A. 
Évaluation :
5

Love this location, always helpful and friendly.

KrystalAnn R. 
Évaluation :
3

Very accessible location! Nancy was very helpful

Emily M. 
Évaluation :
5

The lady at AAA APPLIANCE and Uhaul Center was very accommodating and easy to talk to. Would definitely recommend her and use her again!

Joanne C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Geo V. 
Évaluation :
1

Before our reservation, we were told last minute that the truck will have to be picked up at a different location further away. This made us go over our mileage. No compensation was offered. I then received a call from a person at this location questioning me as to why I am one-waying the truck. I explained my situation, and the person still could not understand why we were going one-way. Specifically told the person we purchase a home, and will not need to come back as we would be wasting a hour there and back. Person still was asking and saying we would save money coming back, etc. I do not think person was listening. During the self-inspection the the truck, it was dirty inside the truck. Carpet was dirty, drinks inside truck, store receipts from previous renters, and there was a red clay or sand in the cab of the truck. The driver side reverse light was out too. Very unsanitary if we are in a pandemic.

Jasmin F. 
Évaluation :
5

Return via app as location was closed

Geo V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KENNETH P. 
Évaluation :
3

The trailer got a flat tire, then Uhaul sent out an incompetent service person who put a defective tire on a loaded trailer and 30 miles later it went flat and when I pulled off the road the axle broke. I was told the company would send movers to help me. Then I was told I had to call moving companies myself. Then hours later I was told they Uhaul couldn't provide help. I'm a senior citizen and I had to move everything myself after spending hours on the phone talking to different people. The trailer had to be towed and so I never saw the drop off location. Over two weeks later someone called and asked how my experience was. I provided my “experience” several times over the two days that this all happened and just today…two weeks later I received a response.

Darryl Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kate R. 
Évaluation :
5

Nancy is always helpful and funny.

tim B. 
Évaluation :
5

Very kind service.

varsh F. 
Évaluation :
5

Nancy was a pleasure to deal! Straight shooter and no BS! Lol

Michael A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
4

Was a nice rental.

Mike G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jacque H. 
Évaluation :
1

I couldn't find pickup my truck link online to get started. The cab was dirty. The back had moldy walls inside. The vehicle had a dead battery The vehicle didn't have enough gas to get to where I was going.

Clara F. 
Évaluation :
3

My 15' truck - the roll up door was open and it had a lot of crap in there as if somebody had slept there. Also the cab smelled like wet dog. This is the second time I've rented from this location in the past few weeks. The first time around everything was perfect and clean. Not this time.

JASON W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Corey P. 
Évaluation :
5

I love this UHaul location! Friendly and experienced staff, easy access and none of the chaos you find at other local Uhaul dealers. AAA Appliance FTW every time!!

Tina M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Noah K. 
Évaluation :
5

The inside of the box had not been swept out.

Chris B. 
Évaluation :
3

Clear and straightforward compared to the pick up location. Basic and fine.

David B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Crystal S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan M. 
Évaluation :
1

Horrible stench in the vehicle, vehicle was filthy. Broken mirror (shattered side mirror) made vehicle unsafe. No one was there when we returned the vehicle. Overcharged us for toll charges and are still charging us two months later. Horrible company.

Tiffanhy C. 
Évaluation :
5

Location was great. Clerk was very nice and helpful. The wiring harness for the trailer had a bent prong when I plugged it in at the pick up location. Once I made it to willows and turned the vehicle off and back on I had no trailer lights. The harness blew a fuse on my vehicle and I had to buy a new harness and replace the fuse. Once I replaced the fuse the original harness was not sending power to the trailer at all. I left the new harness on the trailer for you.

William F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce M. 
Évaluation :
5

Excellent customer service very nice lady with excellent prices

marlo P. 
Évaluation :
5

The owner is super nice lady! Even the local schedule Manager change my appointment location without my permission, this lady still be able to help me finish my task today. Many thanks.

LIHE W. 
Évaluation :
3

Just wish they had better hours.

Thomas T. 
Évaluation :
1

There was no one to assist removing the trailer and no jack on the front of the trailer either. It required us to have another person from the office drive over to the location to remove the trailer. We will not rent from this location again.

CHARLES A. 
Évaluation :
1

Nothing was done correctly! From the dates requested to the pickup location requested! What a waste of time!

Margaret M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SALLY E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melanie S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard B. 
Évaluation :
3

The woman, who worked there, acted as if I was interrupting her time to read the paper. She also had no clue where to find the wiring plug to hook up the lights on the trailer, I had to get down to search for it, and found it in an obvious place, near the license plate.

Susan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harvey S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN G. 
Évaluation :
5

The location is fantastic, and the owner who oversees the rental process is truly stellar. I've rented from this location a number of times, and each rental has been a positive experience. The trucks are clean, the process smooth from beginning to end. To offer a constructive suggestion the UHaul app is quite clunky - too many quirks, and too much time is required to navigate through the solo pick up process.

TIFFANY L. 
Évaluation :
5

Great service.

Antonio G. 
Évaluation :
1

Dirty stained truck. 19,95$ for base rental fee but was charged 119$ for bad rental fee without miles. Absolute scammers.

Vincent O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gary C. 
Évaluation :
5

Fast easy and friendly!

enrique V. 
Évaluation :
5

You did a great job! Thanks for your curtesy! Days got mixed up, but you let us have it a day early because of the long drive! Thanks so much!

Judy S. 
Évaluation :
5

Just keep up the good work!

Robin K. 
Évaluation :
1

Equipment missing from 24/7 request - no hand truck. Place closed, so couldn't request. Had to grab one from Home Depot. Will need to demand refund of unused equipment later. Also had unrequested car dolly hitched to trailer - had to detach to make use of rental. Based on ketchup packets and other debris in rental, the truck's last user had... McDonald's.

Hung T. 
Non les évaluations ont été soumises pour cet établissement.

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