Karen and Dennis were absolutely off the charts nice and helpful. Office is one of the most efficient, cleanest & organized U-Haul places I have ever visited! They offered help, were so eager to assist and had free coffee. They went way above the average U-Haul service. They exemplify the gold standard of customer service and that is not hyperbole or over statement. I was blown away. It came at the right time when I was exhausted from moving. I wish every U-Haul location was like this. Merci.Jeffrey J.
Customer Reviews for AAA Wildcat Storage LLC
(U-Haul Neighborhood Dealer)
Pour nous contacter
Ellensburg, WA 98926
Services dans cet établissement :
- Mon–SatDe 10 h am à 5 h pm
Heures d'ouverture spéciales
- 12/23/2022 - 12/24/2022: Fermé
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Great service at this locationMichael M.
Amazing experience! Karen the manager got us setup with a reservation in seconds. She answered all questions we had. Her husband who hooked the trailer up for us also was very friendly and informative...they make an amazing team! Great experience from start to finish.Chelsey K.
Le client n'a pas laissé de commentaire.Gary K.
always super nice and friendly. would always recommend.Paul M.
Keep the same personal attention you give your customers. Great staff at the Ellensburg location.Robert P.
Kat was an excellent employee!Scott W.
Le client n'a pas laissé de commentaire.Marc B.
The woman who helped us was very friendly and competentLaura P.
No comments, excellent service. Very good experience!Anthony K.
Outstanding customer service!Michael P.
Karen and Dennis flat out just rocks my socks. Thanks for the coffee on a rainy Halloween.Keith B.
Le client n'a pas laissé de commentaire.GARY C.
Yes indeed the staff at AAA Wildcat Storage and UHaul were outstanding in every step of the way to help me get the right truck for my needs. They showed me how to use the ramp and how to properly secure the scooter with the correct tie-down straps, etc.,etc. Thank you. However, when I was loading my scooter in the box van due to the shiny smooth aluminum flooring in the box van the scooter rubber tires slipped out from under me causing me to tip over resulting in a broken right side mirror. It would be a good idea that for others who might be loading a two wheeled scooter or motorcycle to have a thin carpet or thin rubber pad on the aluminum flooring to prevent a tip over such as I had. The staff were right there during the tip-over and he helped me get the scooter up. I could not have been able to get the scooter up without his help. Thank you. I'm in Ellensburg often during the summers and I will certainly go to AAA Wildcat Storage UHaul for my future needs. A highly recommended UHaul facility. Five Stars for sure!!!DEAN J.
You really went all out to help make a stress free move for me. Trailer was clean, good tires and equipment. MerciKathryn A.
Le client n'a pas laissé de commentaire.Mitchell B.
Le service à la clientèle était génial. Pick up and delivery were easy!Erin Z.
The ladies at the front were wonderful! This is the 2nd time I have had a great experience at this location!Julie W.
It was perfect!James Y.
Karen and her staff were a delight to work with!BEN T.
I had scheduled an 8:00 am pickup but the self-checkout wasn't available. I had to come back and pickup in person @ 10:00. Thankfully, we were offered a discount on the mileage price which made up for the delay. The vehicle was mostly clean and maintained however, the suspension of the truck was somewhat worn out and gave it a bouncy ride. As a mechanic and someone who has driven these trucks often, I would suggest checking the rear shocks on this one at it's next service interval.Jeffrey C.
Karen and the other staff at the Ellensburg location are fabulous. Everything they do runs smoothly and with. I cannot thank them enough for making my life as a single woman making a major move doable and affordable.Judy H.
Le client n'a pas laissé de commentaire.matt W.
Very helpful and friendly staff here. I walked in to rent a pickup for a few hours and I was out the door in ten minutes.Jeremy J.
The check-in and check out process was very easy and the U-Haul was very easy to drive with such good mirrorsCheryl L.
Le client n'a pas laissé de commentaire.Chris K.
Customer service at AAA Wildcat was top notch!Mark W.
Nothing. Keep doing what you're doing.Isaac P.
Le client n'a pas laissé de commentaire.Levi K.
I was stranded and ditched by the person helping me move. Karen and her husband Dennis helped me in a tight spot. I am moving to Ellensburg because of the hospitality that they have shown me and I can only hope the rest of Ellensburg is like them. Facility was the cleanest self storage I have ever seen. Thank you Ratcliffs!JAYNI H.
Le client n'a pas laissé de commentaire.Lydia C.
Good place to rent. Friendly service as well.Matthew T.
Le client n'a pas laissé de commentaire.Douglas G.
I will ONLY rent from this location!Mackayla L.
Le client n'a pas laissé de commentaire.REYNALDO R.
Le client n'a pas laissé de commentaire.Suzanne B.
Le client n'a pas laissé de commentaire.Ashley A.
Le client n'a pas laissé de commentaire.RON B.
Le client n'a pas laissé de commentaire.Malcolm J.
nice people, hassle free experience.phil C.
Le client n'a pas laissé de commentaire.Peter M.
The service provided by the counter attendant was exceptional.Michael C.
Staff was very friendly and helpful. We were even offered cold beverages on a hot dayLeland L.
Le client n'a pas laissé de commentaire.JAMES W.
Great service, great quality of customer service.Dennis R.
Le client n'a pas laissé de commentaire.Curt F.
Le client n'a pas laissé de commentaire.Andrew R.
Le client n'a pas laissé de commentaire.Irma K.
The office people were very friendly and helpful.Banumathy J.
When a customer makes a reservation, honor it. A truck missing since 8 am shouldn't be identified as missing by the next customer. You literally didn't offer any solutions until my wife chewed you out. There better be some refund for all our wasted time and energy. I reserved with plenty of time....and you were a complete let down to deal with in an already stressful situation.Jason H.
The manager Karen was informative, helpful, and professional. The office was clean, and the trailer worked great.RICHARD F.
Only issue we had was the missing buckle otherwise we had a good experience with our rentalJeanette D.
Karen was very helpful from when she answered the phone, friendly and very knowledgeable. The checkout (picking up the truck) went very quickly. Pleasure to doing business with AAA Wildcat Storage.Robert D.
New management is awesomeTerry S.
Everything was excellent- especially the customer service!!!!Kathi S.
Staff was welcoming and very helpful. I would fully recommend this location for renting U-haul.KURT D.
Le client n'a pas laissé de commentaire.Hunter E.
Le client n'a pas laissé de commentaire.David M.
Le client n'a pas laissé de commentaire.Jennifer L.
Fast and easy.. nice peopletinker W.
super-fast serviceMarium B.
Great experience, def would recommend! Quick easy pick up/drop off, reasonable price! Really helped us out when the trailer we had lined up to borrow from a friend didn't work out. Friendly, competent staff at both pick up and drop off. Didn't need it for as long as we had it reserved, and I was pleasantly surprised to find that I was only charged for the time I actually had it.Susan I.
Le client n'a pas laissé de commentaire.RUSSELL C.
Great customer service!!RUSSELL C.
Le client n'a pas laissé de commentaire.Robert T.
Karen couldn't have been better. Huge fan.Steve W.
Le client n'a pas laissé de commentaire.MARGARITA A.
The whole experience was a very bad experience. I have rented from U-Haul before w/ good results, but I doubt I ever will again. The local WA U-Haul had to go through a Seattle office and "the right hand didn't know what the left hand was doing". Couldn't be guaranteed I would get the size of truck I needed so I went to a size larger which was totally unacceptable; trying to get someone on the phone at the E-burg p/u site was impossible, even for the Seattle office. The only place I could get a hold of consistently was the service center in Kittitas,Wa who I originally wanted to acquire the equipment from, and I couldn't get both pieces of equipment from the same place. What a bunch of yayhoos! Stressful for a situation that is already stressful. Never again! Judith Cullinane Sorry it took so long to respond but I had to be in the right frame of mind to respond to this circus I endured.Judith C.
Le client n'a pas laissé de commentaire.TAMARA C.
Le client n'a pas laissé de commentaire.Erin M.
Le client n'a pas laissé de commentaire.Marvin K.
Advertised hours were 0900-1799. Gate was locked and nobody around at 930. Eventually a man with no uniform or other identification told me to leave the trailer on the street by the gate. My invoice came to my email later in the day w/o any issues. Would be nice if they put a sign near the key drop box on what to do when dropping things off when no one is around.JAMES R.
Le client n'a pas laissé de commentaire.Gretchen J.
Le client n'a pas laissé de commentaire.Steven R.
Le client n'a pas laissé de commentaire.Erin M.
Truck needs an alignment but other then that a ok !Dale B.
Le client n'a pas laissé de commentaire.Natalie L.
Le client n'a pas laissé de commentaire.Jeffrey W.
The price was way too high to travel 120 miles and we returned it within a 4 hour time frame. But at least we had it.KRISTINE L.
Not much excellent serviceSteve K.
I Clint figure out how much gas to put in and the fuel gauge takes a long time to register so I ended up putting in more fuel than I needed to. Super annoying. I want my extra fuel money back.Bryce H.
Le client n'a pas laissé de commentaire.Robin S.
Le client n'a pas laissé de commentaire.MICHAEL R.
Too long a wait to turn the truck in, since there was only one employee there. Otherwise, fine.Steven S.
Le client n'a pas laissé de commentaire.Kregg K.
Le client n'a pas laissé de commentaire.CHRIS H.
Le client n'a pas laissé de commentaire.Donna H.
U-Haul allowed me to schedule drop off here. When arrived, person told me I. Ouldnt because they over booked. Wanted me to drive 30 miles away. Had to call customer service to get fixed. Just a headache.BRANDON DOUGLAS H.
I don't think the side lights worked when headlights were on. I never checked them just the turn signal and brake but I did end up driving a couple hours in the dark and was concerned.KENNETH K.
Le client n'a pas laissé de commentaire.Rebecca R.
The drop off was very confusingGRIGORY H.
Staff was unhelpful. Refused to help me once I started mobile check in, which took 40 minutes to complete. Despite a mask mandate, staff was unmasked in the office. I was not informed that my car would be locked in the lot at 4:30. I was stuck overnight overnight at a motel 2 hours away from home with a 3 year old. So my $50 van rental cost me >$200 for a motel and cab plus missing an extra day of work. There were no signs posted. Uhaul Chat was very unhelpful. I have lots of pictures confirming there were no signs warning that my car would be locked up. I have had some bad Uhaul experiences but this was the worst.JANET T.
Le client n'a pas laissé de commentaire.ROBERT T.
Le client n'a pas laissé de commentaire.NOEL W.
Le client n'a pas laissé de commentaire.Jeff M.
Le client n'a pas laissé de commentaire.Joe E.
Le client n'a pas laissé de commentaire.RECCO C.
Le client n'a pas laissé de commentaire.BRANDON WESLEY M.
Great people, friendly and helpful.ROBERT P.
Fast and reliableCECE M.