Évaluations des clients A&B Service

The staff was attentive, professional and efficient in getting me in and out. Will definitely return to this location.

Owner not wearing a mask inside establishment Drivers side truck door did not close all the way allowing a draft coming in and an unsafe driving condition.

I like the customer service

Staff was knowledgeable and helpful, no issues, will likely rent from this location again in the coming weeks.

Rented from A&B many times and always had a pleasurable experience.

This was the most amazing Uhaul rental experience. The team here was great!! I was in in my van so fast and it returned just as fast. They are also a great auto repair shop which was able to do work on my car while I was gone. So happy to find them for both Uhaul needs and for my car! Friendly and knowledgeable group.

You are the best

#1

Excellent staff, Excellent vehicle and exceptional service! It was a remarkable experience!

The team at A&B Service are like Family. I appreciate all your help. Steve Bollenbach

This is the best location Easy in easy out

was very quick and fast

Love this place. Best u-haul dealer ever and they should all get bonuses directly from corporate.

Team at cation very professional nd helpful. The rented unit, although not new, was in well maintained condition. The team gave me instruction on the use of the trailer and connected it to my vehicle and removed it when I returned it.

Service is great, very professional and easy to deal with. quality truck and equipment. Thanks A&B Service,

Absolute perfection. The best U-Haul ever.

Service was excellent

Great motivated crew at this site. Would definitely use them again.

Big thank you to Bobby, a remarkably good looking man and great U-Haul employee. A+++++

A&B has always provided exceptional service. Great team.

Unbelievable excellent service

i dropped the truck at night with the drop box key, so was charged $25 for clean, even i cleaned the truck before i returned it

Amazing experience. Thoroughly impressed by the employee named Tom!

Friendly service!

The pricing is a little high on the mileage as we live in a rural area any move at all will bring the cost to more than $100 due to the mileage.

Highly recommended!!

Such a great experience with the customer service in that location.

Great customer service!

Great company and staff. Highly recommended

Thank you guys!!! We had chosen and booked with a competitor and the day before said they didn't have a truck. We called and U-Haul not only had a truck but a larger one for a better price!!!! Great guys also working at the desk!!!

The owner, Bruce, and his staff were Extremely professional. Their building was very clean and he was extremely detail oriented when it came to safety. He not only checked the lights but went the extra mile to ensure the connection was right and ALL signals and lights worked. This guy is a pro!

hands down best uhaul experience ive ever had!

Excellent people Excellent service

Fast and efficient service. Went out of their way for us! Greatly appteciated!

A seamless, positive experience! Thank you!

Service was excellent van was extremely clean

another great experience at this location thanks again

The interior wooden rail behind the cab was not attached to the wall. I had difficulty securing my belongings. As well, there was either an exhaust leak or a timing issue that caused some very loud ticking noise in the cab which made our move more stressful than necessary.

Fast and Friendly service. Will rent from this location again.

The online check-in process took a horrendously long amount of time. I didn't get my keys until after 40 min into my reservation but still had to return the truck at the original time with the threat of a $100 fee for late returns. Be ready with extra documentation like a passport or someone completely unrelated to your rental (can't be the person's account or any of the listed drivers) to pick up the phone immediately once you get there. Also, don't be afraid to use the chat feature because my screen was stuck on “waiting for approval” for over 25 min until I messaged to ask when that would be approved. More specific to this location, when getting my keys and returning the truck there were employees not wearing masks which seems absurd for people dealing with equipment that's getting passed around in a pandemic.

Vehicle cabin area(both front seats, steering wheel & dashboard)needs to be properly SANITIZED after every rental all U-Haul cabin are very smelly anytime I rented them will be happy if my suggestion can be taken very seriously.

Very Accommodating and friendly.

Great experience, nothing more needed.

best place to rent a truck from these guys always make sure the trucks are spotless.

The truck I was rented had lots of gunk in the cupholders, crumbs and dust and dirt on the floors, and the center dash climate control lights were blown, so you cannot see them at night. That is in the cab. The box was clean. The truck itself was rather unhappy at speeds. The steering was more than just "truck handling tendencies" the alignment was not centered and at highway speed the truck liked to buck like a bull over bumps more than it is supposed to. It was hard to keep in its lane so something suspension wise is not great. Staff was kind, efficient, and organized. Ive rented trucks from Uhauls across the state, this one in particular was the worst as far as driving goes, and one of the best as far as customer service goes.

Excellent U-Haul rental Rep at A&B named Tom G. who helped me with all my questions and made the rental experience, once again, simple, fast and actually enjoyable. Thanks Tom and A&B!

everyone at this location goes above and beyond to take care of every customer. highly recommend this location. thanks again for great customer service

Everything was great

Keep doing what you are doing

Everything was handled ver efficiently. We are very satisfied.

Very quick and courteous service from this facility. I often rent from these fellows.

Outstanding service!

Bruce (the owner) went above and beyond to locate & get me the truck on such short notice.

Trailer lighting was completely messed up. However the guys at A&B Service were incredible. They rewired the entire trailer with the district supervisor on site, and we were on our way in 2 hrs. Everyone at A&B was very professional and helpful!!!! . The Uhaul App is very good! Loved the online return and ease of use. Much better that expected.!!!

I went through a New York State toll. There are no more toll both attendants. How do i pay you for the toll?

Everyone there was so accomodating and helpful. I was really impressed.

Everyone at A & B Service in Monroe, NY is so friendly. When ever I reserve a Uhaul vehicle, it is ready to go when I get there.

Fast pick up and dropped off after hours and was very easy. Very good experience.

Easiest UHaul rental and return experience I have ever had. Despite COVID, this still ended up being a really easy, clean, and safe experience and the staff we helpful and efficient.