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CHRISTOPHER M
Customer Reviews for Abercrombie Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Not screw up the booking and try to make me pick up a truck from truro for an in-town move in new glasgow. Take a look at that on google maps, I'll wait.
ALEXANDER BLet me know what I needed to do for drop off
DARLENE MThey are great guys friendly, fast, look after all your needs. This is where I go all the time for great service..I would recommend them to everyone.. Thank you guys so much!!
RUTH JThankfully after a terrible experience with the trucks and the trip over all, when we dropped everything off, the gentleman was completely understanding of everything that has happened. He took the time to understand,listen and take action to get us out the door and made sure that everything was squared away. We are grateful for the easy drop off.
Barry MThe online return was easy
RICHARD WI Could Not. Get The Van I Wanted. I Put To Much Gas the Truck. I Wanted To Rent For More Time. I Spent Over $ 700 Dollars For 24 Hours
DANIEL APut on snow tires. I spend 3 hours ona deserted road stuck in the snow on the road as I tried to go slightly uphill. It ruined my day before Christmas.
MARK HThe rental and truck was great. No areas for improvement. Merci
SHAWN JThe customer service agent who assisted with pick up was excellent, as the pick up took over an hour to sort out and she remained calm and helpful. The truck was filthy inside and overall an old truck.
SELINA BEverything went smoothly. No issues.
STEVEN RBest location in the area !
ELDRIDGE KThe front 2 tires of the uhaul were bald and NOT safe for the road or any type of travelling. I am very upset that this was missed.
REBEKAH HThe phone sign in was smooth!
Josh PNo customer service
Joe GThe U-Haul its self is very disorganized when it comes to sending you to your truck they change the locations nonstop. Send you from one side of the province the other side of the province to pick up your pieces of equipment the number two together so you end up wasting a whole day trying to pick up the pieces of equipment.
Matt MThe drop off location is what you would expect, decent service .
Paul HAlthough no fault of the dealer where the truck was picked up, I was forced to rent a 10ft truck instead of the 15ft.
Roxanne Ceasier since there was a 24/7 drop off box but my app reset halfway through trying to take a photo of the front seat and then my truck vanished from the rental section of my app. then again I’m on the phone trying to get through to customer service to return the truck
Mackenzie SI rented this unit for three days, took it back after 18 hours. Unit was very unstable at low speed and as a trained safety supervisor dealing with vehicle accident investigations I did not this vehicle was a hazard. Not only did i pay for three days and bring it back two days early they had the nerve to charge me for mileage overage.
FRANK LFix the mirrors. Hard to move
Brenda COverall pleased with service. Two points for consideration: The cab interior could be wiped down between customers. The cab walls, doors and floor were okay. I wiped all the above down in 5 minutes. It would be interesting to see if the very next user comments. First time user of UHaul….. would have been nice to know that the additional $16 " safe move" costing was actually $16 each day as opposed to a flat rate $16 for the complete duration of the rental.
Shawn rTruck was difficult to steer amenable be checked out. Cab had not been cleaned out.
GAIL ABooked a 26' truck seven days in advance and received a confirmation email indicating it would be available. When I arrived at the pickup time, I was informed by location employees that there was no truck in that size available, that they had not had one of that size for a while, and they would not be able to arrange for one for another week. I was also informed they had seen and reviewed the booking details, and were aware I would be coming in, but never contacted me. While on the phone with a U-Haul representative, she also told me that the location should have contacted me well in advance that there was no truck of that size, in order to make other arrangements. I was able to get a truck at this location, but only at half the size as the one booked, which seriously altered and negatively affected the moving process.
Daniel MNo improvements to suggest.
Kevin JShould charge the money as written only
darshin bEasy drop off just had to drop off the trailer and he entered into the computer transaction .
Stanton CVery helpful at the counter and very fair with mileage and fuel charges. I would definitely go to this location again and rent a U-Haul.
Amanda KThe staff are pretty busy, so it took some time before they could help. I totally understand that, so It was all good. The truck I rented was dirty when I got it, but they gave me a discount which really helped me out. When I dropped off my trailer, they were super helpful despite how busy they were and made time to help me with parking in the small space, and were accomodating with the juggling I needed to do to get my move done.
Christine AThere was no uhaul drop off sign to indicate where to put the key after hours.
Richard TVery easy to work with.
Scott CThe guys were rude and ignorant and all do to the fact I was gay.
Jason CVery friendly and helpful customer service. Knowledgeable.
Melanie DEverything went smoothly except there was no dolly in the truck at pick up and I believe I was charged for it. Other than that the truck was very easy to handle for the size. Would rent again!
Andy LEverything when well, great service. Would high recommend this location.
Garry WI can't think of a single thing that could have been better. The person doing the contract was cheerful, helpful, very courteous and professional, efficient, thorough with respect to the information on the truck and terms, and ensured I had assistance loading the extras onto the truck.
David FBut however. I'd never recommend Uhaul to anyone. I'd actually turn them from Uhaul ! I was way over charged !!!! They lied on phone and billed me annextea $400.
Laurie WThe guy running the mechanic shop on Abercrombie road is very rude. He treats us like we are wasting HIS time. I will not be going back to this location and will certainly mention to everyone to avoid this location. MP
Martin PEasy location to get to. Very helpful and knowledgeable staff.
Dion AAll was great except there were no furniture pads. Staff was pleasant and there were no surprises.
James SI think the mobile pickup and drop off is very convenient. Especially for someone who cannot be there before 5pm.
BRENDAN BThis was an awful experience. The truck was not available but the movers showed up. I spent more for UHaul arranged movers....UHaul refusing to refund and sending me all over the place. UHaul should cover for costs directly arising as a direst result of a failure on their part!!
Jenipher CKey drop box was very hard to find, in the end I'm not sure key went in the right spot, there was a mail slot in the garage door that had " ey rop" in stick on letters above it. The location is also a mechanical garage.
Kevin RMirrors would not stay adjusted (too loose, spun in the wind), transmission seemed like it was slipping, heavy exhaust tick, possibly lifter tick, brake rotors were wrapped on the front (pulsed when applying brakes), cab was dirty and smelled either like cigarettes or marijuana. Radio speakers were blown all around leaving it unusable. Service was okay, and I understand that the Vans come from all over, so most likely not this locations fault.
Alphonse RBetter communication, proper name on invoice
Christopher RThis location is friendly & efficient and the truck was is good shape & clean.
Ross DAbercrombie was a great location for a drop off spot very friendly staff very helpful Thank you Tony Anderson automotive!
tim cThis was a very poorly managed and overly expensive experience. I reserved a 10 ft truck FIVE weeks in advance, which was cancelled on us the day before the move. We were offered a 26 ft truck 300 km from our starting point (600 km required to start the move). The gas cost for a 26 ft truck vs a 10 ft truck was hundreds in the difference. The driving required to access the truck cost us hundreds. Navigating a 26 ft truck through downtown Halifax to a small dropoff site (not our choice) was a nightmare. A terrible UHaul experience.
Stephanie MA safety checklist should of been done before using and provided to customer. I shouldn't have been given this truck. Steering was unsafe along with brakes, a disaster waiting to happen. I couldn't steer truck when backing up. Brake light warning and buzzer came on several times. The mileage and conditions of truck was poor. Seems like the telephone customer service system is fair but like to pass the buck. I want something done, a refund of some sort! I could of been injured or died during this ordeal. Not acceptable. The Abercrombie location never had a dolly we requested.
Laura CNo place to return key. Terrible terrible service
Jordan MThe guys ar Abercrombie Automotive give top customer service! Much appreciated.
James WThe equipment and service were top notch and served me well over a long trip
Gordon PEverything went very smooth and great customer service.
John vI was told the uhaul was $40/day $0,89/km I used it one day and paid $100 up front. Yet twice someone has attempted to charge my card.
BAILEY Nthe trailers could have a jack on the hitch end , a bit difficult to hook up alone , I had to get help .
RAYMOND JEverything went very well! Great to have this service at hand. Wish there was a representative in Antigonish !
LOUIS AAll good
ROBBIE M