Évaluations des clients Abercrombie Automotive

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Abercrombie Automotive

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Robyn M.
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Le client n'a pas laissé de commentaire.

KEITH M.
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Le client n'a pas laissé de commentaire.

David D.
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I have used uhaul several times ,from installing new hitches on our vehicles to renting their trucks and trailers over time .I am very pleased . THank you , D Dennis

SCOTT C.
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Very convenient location

Christopher S.
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Le client n'a pas laissé de commentaire.

dorothea S.
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Le client n'a pas laissé de commentaire.

Philip A.
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Le client n'a pas laissé de commentaire.

Shauna M.
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Le client n'a pas laissé de commentaire.

David P.
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All good and good people

Mike W.
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Le client n'a pas laissé de commentaire.

Michael M.
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Le client n'a pas laissé de commentaire.

Dylin C.
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Le client n'a pas laissé de commentaire.

Anthony P.
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Le client n'a pas laissé de commentaire.

Patrick M.
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Prior to pick up, when the location was in contact the customer service rep seemed irritated with questions.

MATTHEW M.
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Le client n'a pas laissé de commentaire.

Marina M.
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Le client n'a pas laissé de commentaire.

Scott M.
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Le client n'a pas laissé de commentaire.

Valerie W.
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My truck had only a 1/4 tank of gas! Having to gas up first thing is super inconvenient and not knowing how much gas I'd use, I filled the tank to the cost of $110!! I never used nearly that much!! I returned it with over 1/2 a tank... your welcome Uhaul!!

Ivanna C.
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Location is fine. What's not fine is the customer service when you have to call.

jerald E.
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I was overcharged on rental truck. Got the truck with 1/4 of fuel, They charged me for fuel fee of $100, they said I didnt fill the fuel the same amount when I got the truck, I only used the truck for 3 hours, drove my stuff approximately 1.5 kilometers from the pick up location, fill the fuel back to 1/4. Not impressed how they entertain costumer.

David F.
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Le client n'a pas laissé de commentaire.

BRAD M.
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Le client n'a pas laissé de commentaire.

Sheri T.
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It was really slow getting process to leave, as the system seemed to be down. I also was charged $15 cleaning fee because the blankets were not folded up, with I didn't realize they had to be. A representative that check me out did his best to get things situated and was very pleasant. However, Upon returning the next day for payment, my payment had already gone through on my credit card, which I was not told and the representative was rude and sarcastic when I questioned about the $15 charge for cleaning. I am a visually impaired person and do not drive oh, so things are not explained to me the way I thought they should have been. It would be nice to get my $15 plus tax back.

Alexander M.
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Le client n'a pas laissé de commentaire.

John S.
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Everything anyone would expect, great

Bruce O.
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Le client n'a pas laissé de commentaire.

Morgan P.
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I was double charged from my account

GERALD P.
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Le client n'a pas laissé de commentaire.

Paul A.
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Pick up process was poor . Original location did not have size requested . Size offered would not fit into moving location . Had to change pick up locations which added 30 km and an hour of back tracking to an already busy day as well as an additional cost .

Nevada F.
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I understand that we are going through some strange times and we are afraid of becoming infected with covid19, but it would have been nice if the people at this location would have picked up the phone at least. I am very new to this whole process and doing it online was confusing and such. What should have been a max 30 minute ordeal lasted almost 2 hours with a lot of confusion, frustration and wishing I went with another moving truck company. Uhaul itself was an amazing company to deal with, they were very helpful and made me feel like it was normal to be so lost online. However, the most frustrating part was that after trying to get a hold of someone at the location, even if they were to tell me there was nothing they could do, after I got a hold of uhaul someone came out staring straight at the ground, got in their car and sped off. 5 stars to uhaul, a big thumbs down for Abercrombie automotive.

Steven H.
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Le client n'a pas laissé de commentaire.

Clay R.
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Le client n'a pas laissé de commentaire.

kathy B.
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The process of picking up the truck was great and the condition of the truck was great and clean. HOWEVER, when I went to return the truck to your Abercrombie, Pictou County location the customer service was THE WORST I HAVE EVERY ENCOUNTERED IN MY LIFE AND I AM 62 YEARS OF AGE. This person (man) did not speak when I entered the office. After standing there while he sat tying his boots, I had to ask to be waited on. I did that by asking if I needed a copy of my contract and he (without looking at me) said "wouldn't hurt". I then went to my vehicle and returned with my contract which showed the gas refill, which the nice lady had marked with a yellow highlighter. It showed a 1/4 of a tank, which was showing when I parked the truck in Abercrombie. After waiting another 5-6 minutes while the person was working on his computer "and by the way did not acknowledge me once again". I was the only person waiting to be waited on. There was a may sitting on a bench by the window. When we maid eye contact he just shrugged his shoulders and rolled his eyes. I then asked the person if he could check the truck so I could get on my way to work. He still did not speak - a few seconds later he picked up the truck key and a paper and proceeded to my rental truck. He returned shortly after and dropped the truck keys on the counter where I was standing and told me "you need to go and gas it up". this was the first bit of conversation. I told him it was only on a 1/4 tank when I picked it up like it is now and showed him my contract paper with the highlighted marking of a 1/4 tank. He said it needs fuel or we can do it for you and that will be $50.00 for the service and we put a minimum of $30.00 of fuel in it. I then said you've go to be kidding me. It is on a 1/4 of a tank and he said it was not. I then asked him where the nearest gas station was and he said "a light or two up the road". I left very upset to have to get perhaps $5.00 to bring it to the other side of the 1/4 tank mark. It was more than a couple of lights away. I had to go to the next town. I put $10.00 worth of gas in the truck and returned to the drop off location in Abercrombie where I had to start the waiting process all over again. At this point I feel he was punishing me for arguing with him. I had to ask him if he would go and check the truck as I was already an hour late for work because of his foolishness. He eventually when to check the fuel. While he was checking the fuel the man who was still sitting iby the window said, "I can't believe what I just witnessed that was such poor service". This man was waiting to have his car serviced and was not dealing with the same person I had to deal with. I then told him i only put $10.00 in the truck and drove to New Glasgow to get the gas. I said to him, "let's see what he has to say now" as I watched him returning to the office. He never said a word (again) just walked around the counter and printed a copy of my return

Shandi D.
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Le client n'a pas laissé de commentaire.

Shandi D.
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Le client n'a pas laissé de commentaire.

ROD M.
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Le client n'a pas laissé de commentaire.

Brian M.
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The rental pick up location was very thorough but the head reservation center took the reservation for a smaller truck (and I specifically asked if the pick up location carries that size (15 foot truck) and she assured me they do. I was offered a 26 foot truck the day before; too large for my moving needs and very challenging to navigate city streets. Reservation centre needs to do a better job being honest about the truck sizes located at the pick up location.

Dwain H.
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Le client n'a pas laissé de commentaire.

Colin M.
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Cosy way to much and was not made aware that there was a mileage charge. My total said 29.95 plus the 15.00 insurance then surprise and extra 30 something mileage charge plus I put the gas to put it back to where it was. Will definitely make others aware of this sneaky fee. I rented from you guys 5 times before and never had this fee. A rip off

James J.
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Le client n'a pas laissé de commentaire.

Ross D.
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A brief review of an instruction/safety check-list.

Landon Y.
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Le client n'a pas laissé de commentaire.

Linda P.
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Le client n'a pas laissé de commentaire.

Belinda M.
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Le client n'a pas laissé de commentaire.

Michael M.
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Very disgusting business and not clean at all

Chelssie M.
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No help at all Also the price between the 2 exact trailers is 11$ more to rent from here

Douglas B.
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Love how you are only asking about pick up and drop off location, when u-haul's policies are the only thing I had an issue with. If I book a truck over a week in advance, you can't wait until the day before to call and tell me the truck I want isn't available and I can't pick it up at the time I asked. I got it sorted out after some arguing, but seriously set up your system so that people can't book a truck that's not available at a time and location the truck won't be at, or at the very least give them a lot of notice if there are changes.

Connie M.
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Le client n'a pas laissé de commentaire.

Paul D.
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excellent experience thank you

Craig S.
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Very pleased. I got an upgrade and everything worked out fine.

Donald T.
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Le client n'a pas laissé de commentaire.

mounir Z.
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Le client n'a pas laissé de commentaire.

SHAENDRA B.
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Never again will I rent a uhaul

Elisha H.
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I ordered a 20' truck and they provided me with a 16' truck.

Shaendra B.
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All 4 of our trucks were horrible they had mechanical issues Our auto transporter had a bubble in one tire Could not open my doors on my vehicle as fenders were too high had to climb out window Because we had issues of trucks this was a 5 hr trip we did complain to customer service but no one wrote on file. This was a horrible nerve racking experience

Tyler G.
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Staff was friendly, but the debit machine didn't work so I had to go to the bank to get cash, when I booked online it didn't tell me I would need a deposit so that was a $100 surprise, and then the uhaul was covered in snow and Ice that I had to scrap off, so to be clear I gave you over $300 to to pick up a reservation that took be an hour to leave with, this through my whole schedule off and incovienced my moving crew

Joyce P.
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This dealer was exceptional, however my overall experience with U-haul was easily the worst experience I have had. I would not recommend dealing with U-haul other than with a dealer. I was VERY UNHAPPY with my corporate experience.

patrick D.
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we happen to live in an area where the snow conditions aren't great so having said that it is beyond me why Uhaul doesn't supply SNOW TIRES. Not a safe situation !!

Susan D.
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This place was not well maintained, very dirty, washroom was discusting, clutter everywhere. The fellow I dealt with was very pleasant and he got me everything I needed quickly and got me on my way.

jean M.
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The clerk had the wrong order kept me waiting for over half an hour and there was mud on the floor of the truck. Also the clerk did not know where the truck was located and sent me in the wrong direction. I spent $500.00 on the truck and the phone person told me moving blankets were available. There were only 3 in the store and he gave them to me for free after ice mplained. The parking lot was very muddie

noreen W.
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Thoroughly check out equipment before leaving the property. We found out that the left signal on the trailer did not work. My son checked the wires and cleaned them in order for the signal light to work.

Camille L.
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Le client n'a pas laissé de commentaire.

dave B.
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Returned in the evening. Very dark and hard to find correct address. GPS not helpful. Even though address correct, GPS led us to wrong address. Drop off location needs better lighting and/or better lighted signage.

ROD M.
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Le client n'a pas laissé de commentaire.

Crystal J.
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Le client n'a pas laissé de commentaire.

karen D.
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Le client n'a pas laissé de commentaire.

brandon M.
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Le client n'a pas laissé de commentaire.

Steven M.
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Le client n'a pas laissé de commentaire.

cor V.
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Le client n'a pas laissé de commentaire.

David D.
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Le client n'a pas laissé de commentaire.

Angela V.
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They were friendly and seemed to know about rentals. But the contract said the fuel was at half and it was below half. The truck was dirty, food and mud on the floor and the wheel was sticky. When we asked to look it over as we always do for damage he said there was no need too. I explained that it was our responsibility for this truck and we looked it over anyway. Please Note: Uhaul's truck was dependable as always. That's why we rented it because we knew once we cleaned the truck we had the best company for moving. I always recommend Uhaul because it's the best.

vince B.
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Le client n'a pas laissé de commentaire.

James M.
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Le client n'a pas laissé de commentaire.

Alexander W.
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Le client n'a pas laissé de commentaire.

Darcy M.
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Le client n'a pas laissé de commentaire.

carlton O.
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Was happy with locations but not with booking. Plus I was unable to get to pick up in time and got a friend to get it for me. Which was fine mind you he had to give info over again which I had already told the girl on the phone. then he got charged $230 after I was quoted 74.99 plus tax. since they were then closed I continued to Cape Breton and went in after work to deal with bill screw up. After Agent was on phone trying to deal with the lady on other end I was finally informed it had been her problem and they couldn't put money back on card that a cheque would be in the mail to me in 3-4 weeks ??? Come on if I owe money you expect it right away but I get to wait 3-4 weeks ?? who pays the interest? I asked her this and was informed its me. Sadly the poor girl on the phone both days sounded like a 6 yr old girl .My Friend that picked the trailer up for me said the young fellow that checked him out was just a kid as well and seemed unsure of what he was doing On that note sadly I am very upset with my UHaul experience and cant see me wishing to use you again or recommending you to anyone unless I can deal with the gentleman in Bras Dor personally. Brett was his name and was very helpful with me and got right to finding out what had happened to my bill.

Angela S.
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Le client n'a pas laissé de commentaire.

Scott W.
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Le client n'a pas laissé de commentaire.

Crystal J.
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Le client n'a pas laissé de commentaire.

Robyn M.
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Le client n'a pas laissé de commentaire.

jeffery M.
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Le client n'a pas laissé de commentaire.

Bruce O.
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Le client n'a pas laissé de commentaire.

Shawn T.
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Le client n'a pas laissé de commentaire.

KEVIN L.
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Le client n'a pas laissé de commentaire.

Craig T.
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Le client n'a pas laissé de commentaire.

Shawn C.
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Le client n'a pas laissé de commentaire.

Sam K.
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All was fantastic, from staff to equipment. The floor however was so oily with black like residue that our carpet now is ruined. I hope that shampooing it and especially the stairs to bedrooms will come clean. I have taken pictures of both truck and carpet. What I would do next? Well, that depends. Sincerely; Sam Karam.

James Kevin S.
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Le client n'a pas laissé de commentaire.

alton D.
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Le client n'a pas laissé de commentaire.

Karen F.
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Just dropped truck off as the location wasn't open. Plenty of space outside to park the truck. Key drop-off well placed and marked.

DAVID H.
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Le client n'a pas laissé de commentaire.

Bruce P.
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The trailer I rented was clean, in good repair and worked exactly as expected. Two thumbs up for that. I did have an issue with connecting and disconnecting however. The tongue weight on the trailer was such that it was a bit of a strain to hook up and un hook. A tongue jack would have made all the difference in the world for this OLD back.

Kelly M.
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Le client n'a pas laissé de commentaire.

Craig C.
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Put Jack posts on the 6x12 trailers.

SCOTT C.
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Le client n'a pas laissé de commentaire.

Tim R.
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Le client n'a pas laissé de commentaire.

cor V.
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Le client n'a pas laissé de commentaire.

BOB M.
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All was also well done here, with no hassle.

Clifford T.
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Le client n'a pas laissé de commentaire.

Clifford T.
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Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

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