Évaluations des clients Access Self Storage Lancaster

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Access Self Storage Lancaster

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Undrea G. le

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Traveling to Galveston Tx for a cruise trip. Made all arrangements to get cargo trailer on 11/15 -11/17. Also for pick up 11/20-11/21; my father in law got here with no cargo. All 12 of us had no room for luggage. Borrowed a flatbed from a friend. My dad is 72 and there should have been a grace period for week day pickup- I’m very upset. This company large enough to be able to accommodate when elderly arrive 5:58pm circumstances happen. This was horrible- shame on whomever turned him away.

Jill H. le

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Thank you for the review reminder! Once I got settled I was going to sit down and figure out who I needed to talk to pertaining to my uhaul return. First of all the staff was fine but my return was very scary and unsafe! It's been a very long time since I've used uhaul but the return was not what I remembered. The drop off area for after hours was very dark and isolated and I couldn't just lock the truck and let the staff check it the next day. I had to use the link provided to check out the uhaul. It was after hours so it was already scary due to having to walk down an isolated and cringy street away from the location entrance. I had to take pictures on the phone, upload them of the inside and rear of the uhaul which took more time than I wanted to spend out there. I was alone and yes depending on your situation some customers may have to be alone when they do a return. In saying all of this, I love uhaul but I think the drop off after hours should be looked at a little closer at each location for safety reasons. At this particular location, you should not have to place the uhaul back in the same area where you picked up from during the day. There was more than enough room for several trucks at the office area for returns. Please contact me if you need more details. Thank you.

Tinia H. le

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Janet was great and very accommodating!

janice A. le

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Better customer service skills

Robert S. le

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Le client n'a pas laissé de commentaire.

Oliver G. le

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Le client n'a pas laissé de commentaire.

Melyon C. le

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Nothing.Mrs.A.Gomez was Very helpful and professional.They both were Awesome!!!

Juanita N. le

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Extremely Nice.

Nalleli A. le

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Le client n'a pas laissé de commentaire.

Precious S. le

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Communication was horrible! I personally have experienced one of the worst moments in ones live. I lost my son on 8/7/2019. Called Uhaul to schedule reservations. The initial process was great, after that everything went downhill. My reservation was completely changed and only was notified by via text. The location which it had changed to was CLOSED. So, imagine getting 4 kids out of bed on a Saturday morning to arrive to a place NOT open for business. Called your office and the youngamn was very helpful - he found another location after 30mims. Wen there to find out NO cash was accepted and a deposit was required. OMG!! Spent more time there, trying to figure things out...method of payment...deposit. Once completed- you guys texted - YET AGAIN a change. Having me to return truck to a location out my way and changed from original place I advised to return truck. The original place a block away from my storage. Get there to be told and that we need to go to another location. This was overwhelming and one the horrible I’ve ever experienced with UHAUL!

Candice C. le

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I will be reporting this to the Bbb

Dana L. le

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Representative at location had very nasty attitude and if she cant work in an environment that deals with people on a regular basis she dont need the job she has. Very nasty made me very emotional to see someone act the way she did on 5th he phone.

Chanel M. le

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Le client n'a pas laissé de commentaire.

Bruce C. le

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Convenient drop off location, quick check in, polite and friendly!

Algie R. le

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I did not visit or make purchasat this store. You have attached my email to this user in error. I have reported and asked for this to be corrected on several occasions. Your agents should verify email address with each transaction. Not at all pleased with U Haul customer service.

tiffany B. le

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This experience was awful I will Never for the rest of my life use U-Haul Ever again I’ve never had a problem previously but I have received no help to resolve my issue this time U-Haul charged me for an extra day and it’s been a nightmare getting my money back I am extremely unpleased!!!

NIKISHA A. le

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Everyone was awesome at this location.

Roderick J. le

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The lady assisting me was AWESOME!!!!!!!!!!!!!!!!!!!!! There is nothing she needs to change.

phyllis M. le

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Le client n'a pas laissé de commentaire.

David M. le

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Le client n'a pas laissé de commentaire.

NIKISHA A. le

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Le client n'a pas laissé de commentaire.

Elizabeth G. le

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Need to have employees that have customer service that know how to be nice..polite ..in professional manner...to help and assist...not be lazy ,where the customer is left handling everything at th beginning of rent by them selves

Susan S. le

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Review contract and requirements with customer

Sharon S. le

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Make sure that independent dealers are prepared when U-Haul systems are down and that customers do not have to do all the sign in on their phones

Sabrena K. le

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There was not a turnspit jack to assist you with hooking nor unhooking the trailer this rental nor our previous rental. The husband was not completely helpful to his wife. They're supposed to be a working team!

Gary W. le

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Not a thing.

Monique G. le

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Le client n'a pas laissé de commentaire.

Teresa H. le

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You need to go back to using forms, that way you employees go over everything and have you sign, because they will forget to tell you. I was not told that I needed to replace the gas, and was charged 16.00. I am not happy about that. That was something very important which should have been mentioned. Not wait tell you charge me and when I say something, she tells me , oh, it was in the contract. I feel as she didn’t tell me , thinking j would change my mine, not want to pay mileage and fuel. And I wouldn’t have wanted to pay both. I think you should have a specific mileage included and if you go over ,then you pay all over that . Teresa Henry 2149291828

CLARA S. le

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Le client n'a pas laissé de commentaire.

Tammy D. le

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Le client n'a pas laissé de commentaire.

roslyn K. le

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The 1st location was not I we to pick up could not take to anyone I spent 2 1/2 hrs trying to get in the truck only to leave without a sore thumb over heated pissed off with no truck THAT LOCK IS THE DEVIL !!! Not to mention I had to call uhaul 4 time the call wait was 15 to 30 minutes once I was even hung up on The last person did get me in a truck and I was pleased everyone was friendly and very helpful

Katonya H. le

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The worst experience ever and I will NEVER use this company again. Almost 2hrs of my time wasted with all of this online nonsense, that clearly is not efficient. Finally get the rental after almost two hours and then there was no key to the truck. Charges that were not clearly explained and the so called electronic contract was not received until hours later. Ridiculous!!!!

Chris C. le

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Le client n'a pas laissé de commentaire.