Location de remorque et remorquage à Lancaster, TX chez Access Self Storage Lancaster

Dan was very helpful and kind also had nice incentives for the customers such as planners for 2019 and nice pens.

Customer service could be a little faster I had to wait 20 to 30 minutes before I was served

Cut rates for seniors

Dropped off rental truck at this location, and I was told that the truck would be logged in and I’ll receive a receipt by email. Several weeks later I receive an email from U-hual stating that I returned the rental truck in two weeks past my return date, and I was being charged. After speaking with customer service the mileage was recorded wrong at this location. I took pictures of the mileage when I picked up the truck & sent it in iproved that there was an error by the drop off location. This has been a terrible experience. I do appreciate the Customer Service Representative that spent about thirty minutes talking with me to make sure that my complaint was placed correctly. My advice is to take pictures of everything picking up and dropping off equipment.

Nothing. Service was great. Ms. Janet was awesome. She did a great job. Her customer service skills was on point. My overall experience was 100% . Thanks guys.

Based on where the facility was located I expected the worst! I drove up expecting a run down facility with old and damaged equipment but found a an updated facility with newer trucks that were clean and visibly cosmetically appealing. Also the staff was very professional ,knowledgeable and accommodating. I would recommend it to others.

Lower prices

They let me keep the truck 5 to 6 days over with no problem.

I was told I could drop off this truck at in Dallas location without extra charge. This morning before work, I was about to drop the truck off at a location along my bus route when the attendant at the new location informed me j would be charged double if I dropped it off at his location - and that there was nothing I could do at that point but either leave it with him or return it to the original location. I drove to the original location and now I’m two hours late to work. This is been a terrible experience. I will not trust Uhaul for this service and I will be sure to inform my friends and family of this experience with this location at all costs.

Eileen and her husband are very helpful and very personable

I was well informed on the of the product. They were very polite

The managers at this location helped so much, Thank you

Great and fast customer service

Tell people about your safe move charge. I am wondering why I was charged for this and wasn't aware that it was applied to my order.

I was charged $311 for bringing my appliance dolly back 2hrs after I dropped off the trailer. Got left behind accidentally. I was charged for moving blankets and a utility dolly that I never even rented. I will never use U-Haul again and will def not recommend to a friend

Location was about 45 minutes away on the opposite side of Dallas from me, which was very inconvenient. I made the reservation on-line and it was very frustrating that I had to wait to the next day to get a pickup location specified. Website contained inaccurate information on available units. Make website reservation system accurate or eliminate.

very quick service in and out

the store was closed and i had to go to another store to get the trailer and taht trailer had a right turn light out and i sis not have enough time to do what i had to do now i have to rent again to get my work done 24147986

Contract #90861559 was originally estimated at $65.58. The truck was quoted at $19.99. As it turns out there was a " Safe Move" charge added of $14.00. I was not advised of this charge and feel it was not a legitimate charge. There was no explanation of additional fees nor was I asked about insurance. I did not need this coverage as I was only hauling debris and brush to the city for disposal. The lady who handled the transaction seemed more interested in what her husband was doing with a damaged unit and not with handling the person in front of her. I will NOT use this location again. John Powell mr-powell@att.net

Excellent service,Very professional will rent frtom this location again.

Great experience!

Due to a misunderstanding my mother who paid for the 15' truck rental contacted customer service and was assisted by Julianna. She was professional as well as completely polite and understanding of our situation. Julianna extended the contract by one day and assured my mother that the $199.10 would be the only charge to her card. Upon returning the truck on the 14th which was only day two of the 3 available, this lady at this location refused to hear anything I tried to tell her regarding such. She just turned and walked off as I said wait what is the amount that my mother will be charged and she turned and very rudely as she had been since the beginning and said: " It will be in your email receipt!" and once again walked off! This woman has no business dealing with your customers and if she is actually one of your employees then you should send someone out to speak with Ms. Public Relations! She charged my mother an additional $30.98 when your CSR said the $199.10 would be the only charge to my mothers credit card!

The only problem I had with this location is that when I ask for help in securing my car onto the tow dolly, the lady at first did not want to help. She indicated that it was the customer's responsibility. In all my years in renting trucks and tow dollies I've never had to hook it up myself. I had to wait about 30 minutes before her husband came back who helped. However, one of the straps were tangled so I had to drive over 400 miles with one tire unsecured.

I would not suggest UHaul to anyone and I will never use them again. After using Uhaul and completing my purchase I went over on the milage which I assumed would be taken directly out of my account, like how I paid for it in the first place. It was not. They advised me that they tried to take it out and it was returned. I find that to be false because my bank (Capital One) nor Uhaul contacted me about this. They said that I owed a late fee for not paying the overage and Uhaul took it upon themselves to take THAT directly out of my account. I disputed the transaction with Uhaul and the guy told me that regardless of the fact that I did not receive notification of the late fee there was noting he could do. I find Uhaul to have poor communication and customer service skills and will never use them again. I also plan to post this on the Google rating.

There were 2 ladies working. One was extremely helpful and willing to answer questions. The other was rude. Her comment was just leave the keys and we will check it in when we can. A little customer service goes a long way especially when a customer has had a long day.