Nothing they were super helpful and kind! Really appreciate it!Justine K.
Trailer Rental & Towing in Lancaster, TX at Access Self Storage Lancaster
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Lancaster, TX 75134
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 4 Average Customer Rating
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They were closed during business hours. They should have better staffing.Angel W.
Get better workers. The couple you have working the front desk are rudeDYNEASHA G.
No windshield washer fluid in the dispenser...but some in a container in the truck.Barbara S.
Ok trash on floor behind the seatsErnestine S.
Everything was done wellLESIA M.
Still waiting for my refund. Truck was padlocked and 8 combinations didn't work, was asked to bring back and to call 1800gouhaul to get my refund. They didn't even have the truck listed as returned. Went to another dealer that went great but still a shame I had to pay twice. Beware and make sure the locks can unlockMichael G.
I had an awesome experience here. Very professional and easy process to get in and out.LASHAWN W.
I always love using u_haulDARLINGTON W.
As a Uhaul repeat customer, I was appalled with the customer service experience, as well as the condition of the equipment. The R-turn signal was inoperable, and the unit was dirty. This was a poor experience. It would benefit the company to improve, as it was a misrepresentation for the organization. Jimmy D Williams (310) 218-9058.Jimmy W.
The customer service was great. Everyone was friendly and very knowledgeable.QUINDALYN K.
The customer service rep was not a nice person. Her demeanor showed she really didn't want to be there and when answering questions or helping us it felt as if we were bothering her. The next day when I called back to let her know we had some issues checking the truck back in she was rude or her tone in her voice was rude. I also had to call back a second time and still received the same bothered tone. No one knows the reason a person has to rent a truck whether it be something exciting or something that was tragic and to exhibit great customer service can make the difference in people's life. Being nice doesn't take much effort so in order for the company to get a rating of above average or excellent you would have to have excellent customer service and that is something this young lady didn't have at all. Other than that the experience was fine. Thank youMARKUS B.
The young lady was friendly and helpful with all the question took her time to explained every detail but I'm very disappointed in my self well I did not get her nameEsmeralda C.
WRONGLY CHARGED ME $205 for damage and I have damage PLUS PROTECTION NEED MY REFUND ASAPJatyia P.
I felt the staff person on duty when we picked up the truck was less than friendly. Much better experience when I returned ot Customer service is importantByron A.
Very rude, doesn't really know how to communicate with respect, office has a dog who kept coming around the counter while I was there, dog barked at me acted with aggressionJESSICA R.
The resident managers are very helpfuljesus V.
I ordered a 26' but it was not available at the time then I'd need it and I had to go somewhere else in order to get a 20' truck which made my move take a lot longer. The ages that I spoke with at the 1st location was not helpful at all I should have to tell someone how to do their job they should already know how to. Uhaul companies in a whSHAVONIA G.
The truck that I use was extremely smokand smell like critgs, the last person that rented it was a very heavy smoker and the scent was on my closes and in my hair it was horrible.The employee was very sorry and upset that the previous users lelt it live that.CONNIE B.
Process shorterPatricia M.
Terrible customer service ! Lady in the front is a racistSimone R.
People wore rude whenever I asked questions and I dropped off truck at 4:05 and I got email that was returned at 4:35 pm almost near my return time I told them I was dropping off early before my return time 5 pmgiovanna C.
Consider adding longer access hours to the storage units.TOMMY T.
Great customer service at this location, Clean and friendly! Thanks so much!TIRUS T.
The check in experience was not good for my mother who is not comfortable with using computers or electronics. The requirement for her to use the app or being charged an extra fee is not fair to older people that may have this same issue.Delores A.