Service rep was rude when I called about something I was charged for. She needs to work on her customer service at the Lancaster cedar valley location. I will never go again. I will spend my money with someone who cares about the customer.LATONYA R.
Customer Reviews for Access Self Storage Lancaster
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Everything was great except my trailer and location did not have the trailer break wiring necessary for legal breaking operation to occur. So I had to go buy some wires myself at Home Depot.Travis M.
Le client n'a pas laissé de commentaire.SELINA MARIE K.
Le client n'a pas laissé de commentaire.ROSS M.
Le client n'a pas laissé de commentaire.Vance B.
Le client n'a pas laissé de commentaire.LAURA G.
Nothing they were super helpful and kind! Really appreciate it!Justine K.
They were closed during business hours. They should have better staffing.Angel W.
Get better workers. The couple you have working the front desk are rudeDYNEASHA G.
No windshield washer fluid in the dispenser...but some in a container in the truck.Barbara S.
Ok trash on floor behind the seatsErnestine S.
Everything was done wellLESIA M.
Still waiting for my refund. Truck was padlocked and 8 combinations didn't work, was asked to bring back and to call 1800gouhaul to get my refund. They didn't even have the truck listed as returned. Went to another dealer that went great but still a shame I had to pay twice. Beware and make sure the locks can unlockMichael G.
Le client n'a pas laissé de commentaire.JOHNNIE M.
I had an awesome experience here. Very professional and easy process to get in and out.LASHAWN W.
Le client n'a pas laissé de commentaire.Paulo D.
I always love using u_haulDARLINGTON W.
As a Uhaul repeat customer, I was appalled with the customer service experience, as well as the condition of the equipment. The R-turn signal was inoperable, and the unit was dirty. This was a poor experience. It would benefit the company to improve, as it was a misrepresentation for the organization. Jimmy D Williams (310) 218-9058.Jimmy W.
Le client n'a pas laissé de commentaire.LACKEISHA B.
Le client n'a pas laissé de commentaire.ERNESTO A.
Le client n'a pas laissé de commentaire.Tameshia W.
The customer service was great. Everyone was friendly and very knowledgeable.QUINDALYN K.
Le client n'a pas laissé de commentaire.claudia D.
Le client n'a pas laissé de commentaire.FLORETTA SUNRKA T.
Le client n'a pas laissé de commentaire.ZEPHYRA C.
The customer service rep was not a nice person. Her demeanor showed she really didn't want to be there and when answering questions or helping us it felt as if we were bothering her. The next day when I called back to let her know we had some issues checking the truck back in she was rude or her tone in her voice was rude. I also had to call back a second time and still received the same bothered tone. No one knows the reason a person has to rent a truck whether it be something exciting or something that was tragic and to exhibit great customer service can make the difference in people's life. Being nice doesn't take much effort so in order for the company to get a rating of above average or excellent you would have to have excellent customer service and that is something this young lady didn't have at all. Other than that the experience was fine. MerciMARKUS B.
The young lady was friendly and helpful with all the question took her time to explained every detail but I'm very disappointed in my self well I did not get her nameEsmeralda C.
Le client n'a pas laissé de commentaire.KIMBERLY M.
Le client n'a pas laissé de commentaire.LORONDA P.
Le client n'a pas laissé de commentaire.ISRAEL T.
Le client n'a pas laissé de commentaire.Christopher G.
WRONGLY CHARGED ME 205 $for damage and I have damage PLUS PROTECTION NEED MY REFUND ASAPJatyia P.
Le client n'a pas laissé de commentaire.HAKEEM A.
Le client n'a pas laissé de commentaire.SHEILA O.
I felt the staff person on duty when we picked up the truck was less than friendly. Much better experience when I returned ot Customer service is importantByron A.
Very rude, doesn't really know how to communicate with respect, office has a dog who kept coming around the counter while I was there, dog barked at me acted with aggressionJESSICA R.
The resident managers are very helpfuljesus V.
Le client n'a pas laissé de commentaire.Kimberly H.
I ordered a 26' but it was not available at the time then I'd need it and I had to go somewhere else in order to get a 20' truck which made my move take a lot longer. The ages that I spoke with at the 1st location was not helpful at all I should have to tell someone how to do their job they should already know how to. Uhaul companies in a whSHAVONIA G.
Le client n'a pas laissé de commentaire.Vicky W.
The truck that I use was extremely smokand smell like critgs, the last person that rented it was a very heavy smoker and the scent was on my closes and in my hair it was horrible.The employee was very sorry and upset that the previous users lelt it live that.CONNIE B.
Process shorterPatricia M.
Terrible customer service ! Lady in the front is a racistSimone R.
Le client n'a pas laissé de commentaire.Reginald R.
People wore rude whenever I asked questions and I dropped off truck at 4:05 and I got email that was returned at 4:35 pm almost near my return time I told them I was dropping off early before my return time 5 pmgiovanna C.
Consider adding longer access hours to the storage units.TOMMY T.
Le client n'a pas laissé de commentaire.JAMILE D.
Le client n'a pas laissé de commentaire.MICHAEL WAYNE C.
Great customer service at this location, Clean and friendly! Thanks so much!TIRUS T.
Le client n'a pas laissé de commentaire.Cristina M T.
The check in experience was not good for my mother who is not comfortable with using computers or electronics. The requirement for her to use the app or being charged an extra fee is not fair to older people that may have this same issue.Delores A.
Everything was fine I had a good experience, I've rented here before and I will return to this location again if ever I'm in need of a U-Haul rental TY.Dwight S.
The lady there at that lacation was very rude for no reason to me at all...maybe because i was black!BONICA LARICE N.
The 2 people working at the storage place was rude / the dog stink , they talk to you very bad , if the can find someone more professional for that position, the company would be greatMARIO RAMON R.
Le client n'a pas laissé de commentaire.MARSHA ROCHELLE L.
The app sucks I couldn't check in I took a video but the app sucksKOURTNEY B.
Le client n'a pas laissé de commentaire.NATASHA S.
Le client n'a pas laissé de commentaire.Shemeka B.
Le client n'a pas laissé de commentaire.ANTHONY J.
Le client n'a pas laissé de commentaire.William W.
Everything was up to par. Videos were very informative. Service was great.Treeca P.
the 24/7 checkout process was not easy and the app isn't really user friendly.Sheri M.
The truck and the gentleman that helped me were both great, however, there is a woman that works there and she is extremely rude. If I needed to rent another truck and she was the only one there to help me I would definitely take the time to drive to a different location for help instead of even talking to her.Lawanda W.
Le client n'a pas laissé de commentaire.Charles B.
Le client n'a pas laissé de commentaire.Domynic W.
Le client n'a pas laissé de commentaire.Jayleen D.
Great overall customer service ??Dexter W.
on the return screen. Let people know to put the lock back on the truck. Otherwise. All went good and easy.Derrick B.
Due to shelter in place, the appliance dolly was not available. Otherwise, fairly smooth process online.Allen H.
Le client n'a pas laissé de commentaire.Regina M.
Le client n'a pas laissé de commentaire.Delwin S.
Le client n'a pas laissé de commentaire.Darnell Oshon L.
The fuel gauge on the truck I rented was not accurate at all. Completely fuel it showed just over 1/2 tank. The location representatives on both locations were professionalShannon L.
Need to be more friendly but I do like the Uhall companyArbury S.
I went in and spoke face to face with the manager about my weekend truck rental in two days. Management assured me that I was taken care of and that my getting the 15 ft truck at 7 am BEFORE they opened at 9 am was no problem due to the UHaul app. My wife agreed to drop me off at the Uhaul location, it was 42 degrees outside. I stayed in the car with my wife and begin opening the UHaul app with my reservation number. I told my wife she could leave and meet the movers as planned at 7:30 am. The Uhaul app went through the procedure of taking and verifying my information and then begin looping back to the first page! I went through this no less than 12-15 times... I called the 800 customer service number (after calling the uhal location where I was only to get voicemail) and the 800 number robot told me there was at least a 10 minute wait due to high call volume. I am freezing cold. Finally a nice lady answers and reading the script tries to walk me though what I have already done 12-15 times! She apologizes and assures me that she will connect me directly to "tech support" I thank her and continue waiting for another 10 or so minutes! Tech support lady listens to me and then tells me that "they are having an issue with the system and that there is nothing she can do about letting me into the truck." In the freezing cold I keep my calm and she guarantees me the same truck if I go to another location with a famous UHaul 50 $guaranteed reservation. OK fine, by now the movers have sat around for 30 minutes. I call my sister and she takes me to where the UHaul tech lady told us where to go. We get there and the gentleman at the desk says, "They should NOT have told you that because we have 33 reservations backed up with absolutely no trucks available!" My sister almost lost it, and I would not let her...(I am a Reverend). My sister drives us back to my home and the movers are just sitting and waiting $$$. I take my car and a mover person to the original UHaul location and wait on them to open at 9 am. I explain ALL OF THIS to the manager and his response is that "he is sorry that this happened, he does not know why UHal does this to clients, he can do nothing but take my credit card and the movers license, stammers out his frustration and denies me a 50 $UHaul guarantee because the truck was there and it was a computer system fault not his store!" Now do you guys really think this is right by UHaul? Do you really think I want to use them ever again? Let's see how they respond. Contract number 86796342Michael T.
Le client n'a pas laissé de commentaire.Donna T.
Not professional was charged for 2 days when I only had it one day. Had an appointment at 9 am didnt get the tow dolley till 1020 am never rent from there again.Enrique L.
Le client n'a pas laissé de commentaire.Anquinette J.
Keep up the good workLeslie E.
Le client n'a pas laissé de commentaire.Jacquelyn O.
Le client n'a pas laissé de commentaire.Valencia M.
They were nice and reasonable.latoya S.
Le client n'a pas laissé de commentaire.Selma T.
Le client n'a pas laissé de commentaire.Marvin H.
Le client n'a pas laissé de commentaire.Theandrea T.
Le client n'a pas laissé de commentaire.Ignacio Z.
Traveling to Galveston Tx for a cruise trip. Made all arrangements to get cargo trailer on 11/15 -11/17. Also for pick up 11/20-11/21; my father in law got here with no cargo. All 12 of us had no room for luggage. Borrowed a flatbed from a friend. My dad is 72 and there should have been a grace period for week day pickup- I'm very upset. This company large enough to be able to accommodate when elderly arrive 5:58pm circumstances happen. This was horrible- shame on whomever turned him away.Undrea G.
Thank you for the review reminder! Once I got settled I was going to sit down and figure out who I needed to talk to pertaining to my uhaul return. First of all the staff was fine but my return was very scary and unsafe! It's been a very long time since I've used uhaul but the return was not what I remembered. The drop off area for after hours was very dark and isolated and I couldn't just lock the truck and let the staff check it the next day. I had to use the link provided to check out the uhaul. It was after hours so it was already scary due to having to walk down an isolated and cringy street away from the location entrance. I had to take pictures on the phone, upload them of the inside and rear of the uhaul which took more time than I wanted to spend out there. I was alone and yes depending on your situation some customers may have to be alone when they do a return. In saying all of this, I love uhaul but I think the drop off after hours should be looked at a little closer at each location for safety reasons. At this particular location, you should not have to place the uhaul back in the same area where you picked up from during the day. There was more than enough room for several trucks at the office area for returns. Please contact me if you need more details. Merci.Jill H.
Janet was great and very accommodating!Tinia H.
Better customer service skillsjanice A.
Le client n'a pas laissé de commentaire.Robert S.
Le client n'a pas laissé de commentaire.Oliver G.
Nothing.Mrs.A.Gomez was Very helpful and professional.They both were Awesome!!!Melyon C.
Extremely Nice.Juanita N.
Le client n'a pas laissé de commentaire.Nalleli A.
Communication was horrible! I personally have experienced one of the worst moments in ones live. I lost my son on 8/7/2019. Called Uhaul to schedule reservations. The initial process was great, after that everything went downhill. My reservation was completely changed and only was notified by via text. The location which it had changed to was CLOSED. So, imagine getting 4 kids out of bed on a Saturday morning to arrive to a place NOT open for business. Called your office and the youngamn was very helpful - he found another location after 30mims. Wen there to find out NO cash was accepted and a deposit was required. OMG!! Spent more time there, trying to figure things out...method of payment...deposit. Once completed- you guys texted - YET AGAIN a change. Having me to return truck to a location out my way and changed from original place I advised to return truck. The original place a block away from my storage. Get there to be told and that we need to go to another location. This was overwhelming and one the horrible I've ever experienced with UHAUL!Precious S.
I will be reporting this to the BbbCandice C.
Representative at location had very nasty attitude and if she cant work in an environment that deals with people on a regular basis she dont need the job she has. Very nasty made me very emotional to see someone act the way she did on 5th he phone.Dana L.
Le client n'a pas laissé de commentaire.Chanel M.
Convenient drop off location, quick check in, polite and friendly!Bruce C.