They charged us for an extra day when we told them our original contract stated we were supposed to have the truck 07/01-07/03. We returned 6pm 07/02.Adrian D.
Customer Reviews for Ace Peninsula Hardware
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Hampton, VA 23666
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 8h am à 7h pm
- Dim : 10h30 am à 5h30 pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Joan H.
Le client n'a pas laissé de commentaire.Yanping F.
THE VEHICLE WAS DIRTY AND SMELLED INSIDE. DUE TO A TIME CRUNCH I WAS UNABLE TO THOROUGHLY INSPECT. BUT I HAVE HAD BETTER EXPERIENCES WITH UHAUL.DONALD H.
Great service. Safety conscious, tech replaced trailer tire on the spot after noticing wear.Tom M.
None, it was great!Idana K.
Le client n'a pas laissé de commentaire.Mary H.
Le client n'a pas laissé de commentaire.FREDERICKOWEN F.
Chrissy was helpful in resolving the issue that â€œtrafficâ€ created.Dennis H.
Le client n'a pas laissé de commentaire.Gina C.
Le client n'a pas laissé de commentaire.Phillip H.
Le client n'a pas laissé de commentaire.Matthew M.
The reserved equipment was not on-site and they did not have possession of it, the trailer that they finally rented me was not on-site anywhere. They finally gave me another trailer without changing the number on the paperworkJason B.
Improve the app! I tried to check in on the app got a error message every time. Had to check in inside the store. The store was very helpful but still the app should have worked.ELIZABETHSHANNON J.
Don't have customers make a reservation and not have the proper equipment.Valerie H.
Le client n'a pas laissé de commentaire.Aimee H.
Le client n'a pas laissé de commentaire.fred-michelle H.
The young man that helped us was amazing. We had a bad experience at different location, and were not sure if we would ever use uhaul again. Being in a pinch and near this Ace Hardware, we had no choice to try. The experience was so much better, this location and the reservation agent has kept me as a uhaul customer!Vickie M.
Billing was the only issueâ€"returned after hours and the bill I received had extra day charges so I had to call and get it corrected. This took almost an hour-40 minutes on hold and another 15 with an agent to remove the extra charges.Dana G.
Make sure the truck has a good batteryStacey F.
Le client n'a pas laissé de commentaire.Tommy N.
They are well stocked on many sizes of uhauls, they got us in and on the road quickly.Nicholas L.
Le client n'a pas laissé de commentaire.Antonio S.
The app refused to accept photos. Had to use browser.Parker B.
Le client n'a pas laissé de commentaire.Erik B.
Staff at Ace was excellent!! Zero complaints. The truck I rented however, needs to be put in a shop. I am used to driving old worn out vehicles so I had no issue really. People not used to driving a vehicle that badly needs an alignment could definitely be put in a serious situation! Hell, I even ended up in the wrong lane on a turn. I highly recommend placing this truck into maintenance immediately! And no, I don't want a free rental or anything like that. I am genuinely concerned for the next customer.JOSHUA M.
The movers was excellent and very professionalPAMELAANTOINETTE W.
Add flying mode.Dana D.
Great counter help. In and out no problemJohn B.
Easy to get to and the customer service was outstanding. I will definitely use this location again.John S.
Le client n'a pas laissé de commentaire.joyce N.
Good communicationWilliam B.
Le client n'a pas laissé de commentaire.ed H.
Le client n'a pas laissé de commentaire.KENNETHMICHAEL F.
They don't know how to work the computerDeshawn H.
Le client n'a pas laissé de commentaire.Dawn H.
Le client n'a pas laissé de commentaire.Charles M.
Everything was simply fantastic!!!!! Walked in and it took about 5 minutes since I had filled out everything on-line. The reps were so nice and friendly. I was so impressed how quick the process was for picking up and dropping off was. Everything was exceptional!!!!PAMELA W.
Kudos to the gentleman who assisted me with the rental. Professional, friendly, efficient and accommodating. Made sure I got the equipment I needed with a seamless process.John H.
The truck itself leaked and rain got our furniture and boxes wet. When letting the gal know at the returning location, she did not care and did nothing about it. We are very DISAPPOINTED in our experience. We trusted that the truck to move our items with care & it did not!ANDREW W.
Le client n'a pas laissé de commentaire.Natus S.
The Uhaul pick up truck I rented was very dirty. Food crumbs everywhere. It looked like it hadn't been clean in awhile. It also smelled of cigarettes which just being in the cab for 5 minutes I started to get a headache. The tire pressure light was on the vehicle along with low washer fluid. I was very disappointed. These vehicles should be inspected regularly and they're not.Jessica R.
Was not ready when I got there. Was told I was overbooked. They tried to give me another one booked me ma'am, I paid for it, they went to go get the keys and somebody had another register was giving it to somebody else . Finally after an hour I was able to get a truck The only reason I'm giving 2 stars instead of one is because the gentleman that helped me did did the most that he could to helpsean L.
Le client n'a pas laissé de commentaire.Luis M.
I'm being over charged for going 5 miles round trip and fuel usage that I paid money to refill to just UNDER half a tank...... Uhaul obviously needs to train their employees and Ace Hardware how to properly use the billing software. I am LIVID!!!!!Candace L.
Le client n'a pas laissé de commentaire.Michael M.
Le client n'a pas laissé de commentaire.Eric M.
Charged twice..... placed my reservation for 3 hours at 20 for 3 hours instead of full day. Returned truck at hour 4 and the charged me forty dollars. Rip off!KEITH M.
Quick and easy returnByron B.
Le client n'a pas laissé de commentaire.ANNETTE F.
The truck I rented smelled like someone had been smoking in the vehicle for a long time.Luis M.
Fix the App! I had a hard time trying to check in for return It kept telling me to take a picture of the dash for fuel and mileage but wouldn't accept my picture. Wasted 45 minutes plus trying to get it to work right.JOHNNYLEROY G.
The folks at this Ace location were very pleasant, and I would be happy to rent a U-Haul truck from them again.DANIELLEROY K.
Le client n'a pas laissé de commentaire.JAMESBRADLEY N.
Le client n'a pas laissé de commentaire.Cameron W.
Le client n'a pas laissé de commentaire.DAVIDGERALD B.
Le client n'a pas laissé de commentaire.Karole W.
Le client n'a pas laissé de commentaire.KAROLEGERMAINE W.
Le client n'a pas laissé de commentaire.Cornelius R.
Le client n'a pas laissé de commentaire.Timothy M.
Le client n'a pas laissé de commentaire.BRYANHOUSTON S.
Le client n'a pas laissé de commentaire.BRIANJOSEPH C.
Website check in is a great idea but site doesn't work very well. Had to try a least 3 times to complete transaction. Very frustratingJoseph H.
Le client n'a pas laissé de commentaire.DAVIDALAN F.
Le client n'a pas laissé de commentaire.PAMELAB A.
Le client n'a pas laissé de commentaire.SHAWN D.
Le client n'a pas laissé de commentaire.Tina W.
Le client n'a pas laissé de commentaire.Andrew B.
Le client n'a pas laissé de commentaire.Terry F.
Le client n'a pas laissé de commentaire.MARK M.
Le client n'a pas laissé de commentaire.CIARARUTHSHA P.
Le client n'a pas laissé de commentaire.David A.
They were very unprofessional rental hadn't been checked in didn't get it on time they lied at store saying I left food in car and it wasn't returned on time which was all a lie will never rent from them again Manager of this location is Godfrey and he does not provide any help to customers.Latanya S.
I did not get my deposit back and the amount was not taken out of my total in the end.IVIE E.
Le client n'a pas laissé de commentaire.STEPHANIE P.
Hi the staff was so amazing and so helpful but the cabin of the trucks cup holders were sticky and Filthy Thank you it was a pleasure doing business with youJEKIRA W.
Make sure that equipment is available prior to rental. When getting there they did not have a hand truck.ANIKA B.
Excellent professional and friendly service.LYDIAIRESSENETTE C.
This location was perfect.Dalton G.
Basically it wasn't Ace hardware. It was the company UHaul itself.DEARYLE A.
Le client n'a pas laissé de commentaire.Andre J.
Le client n'a pas laissé de commentaire.Robert L.
Le client n'a pas laissé de commentaire.TENISHIAMICHELLE M.
This location double charge me because I was running late returning. I called them to let me know and they said they honor a grace period for returning but, that wasn't true. Don't rent here.Ariann C.
Make sure that you have all the accessories that you offer on hand for the customers. When I reserved my truck I was asked if I needed a dolly and I told them yes and was charged the fee for the dolly. However when I picked up the truck there was no dolly. When i told the store that no dolly was put on the truck their response was oh we dont have anymore dollies. We managed our move without it but it definitely made it much more difficult than it had to be.Armando A.
The 12x6 trailers do not feature a way to remove or install onto a hitch besides having to physically lift the front end. This makes it physically impossible to do when the trailer is completely loaded up. I recommend IHaul to incorporate something to assist in this matter.JESSE S.
Le client n'a pas laissé de commentaire.VERNON C.
Great serviceCYNTHIA M.
Le client n'a pas laissé de commentaire.Raul T.
Le client n'a pas laissé de commentaire.Steel R.
Le client n'a pas laissé de commentaire.BRUCEEDWARD S.
I feel I was ripped off I got charged for cleaning fee and there was no dirt or sloppiness in the bed. I was also charged for not checking in after hours but your location system on the app wasn't working so I could not check in---very disappointed since I rent 3-4x/year from u-haul and this is the first time I was ripped offPierre M.
Close by and great customer service!CURTISLEE T.
Le client n'a pas laissé de commentaire.RHONDA LARSON M.
The vehicles are always dirty, trash, dirt, dog hair, windows dirty, etc. Uhaul should have people cleaning the vehicles on a regular basis.Kenneth B.
Le client n'a pas laissé de commentaire.Dana V.
They did not have the dolly we had reserved and the truck recommended by a Uhaul rep on the phone was not big enough. Now we have to rent another truck for this weekend to finish the move started last weekend. Thank goodness our apartment lease doesn't expire until this weekend or we world have been screwed!GERRYLAGRONE M.
Le client n'a pas laissé de commentaire.Zackery B.
I have used uhaul numerous times and NEVER have I ever paid 116.36. I have gone to the SAME location for years. This time I chose to go to Ace hardware to pick up the truck bad choice. I got the uhaul and the truck died on me. I had to call emergency roadside assistance to come jump us. I ALSO ALWAYS sweep my trucks out and this time I went the extra mile and even cleaned the mud off the tires and turned the truck in early. My truck wasn't due back until 630pm it was returned at 4pm. And I was charged a cleaning fee of 25 and 1 just because? I'm soooo confused. And this time I moved closer than the other moves and I ALWAYS get a 20ft. I just know now never EVER EVER go there again.DESTINYCIARA M.
Seeing as I had not used the gestimated mileage I expected to be refunded. I was told that they could help me and just call 1800 UHAUL!! Seriously why can't I have been taken care of when I dropped the vehicle off!JEFFREY ROBERT J.