The car transport I was given for a cross country trip didn't have any brake fluid in it; therefore, if my brother didn't catch before I had left, it could've caused a lot of problems for me considering the brakes wouldn't be working. Not only that but it also had a broken latch for one of the ramps which could've caused an accident.Tiffany R.
Trailer Rental & Towing in Hampton, VA at Ace Peninsula Hardware
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Hampton, VA 23666
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4 Average Customer Rating
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The vehicle wasn't clean but everything else was great.SHERLENALASHEA W.
Zion was the gentleman that took care of me and he went above and beyondJACOB LEE C.
The people were nice, but the truck was not cleaned after the previous user.BARRYTHOMAS S.
Customer service was excellent. From cashier to manager.... Highly recommend this locationLashara S.
Easy and friendly check in and out.Kathy P.
When making the reservation and asking some questions of the staff over the phone, the service was excellent. We had a similar positive experience when returning the trailer. However, when picking up the trailer, the staff member (I believe the name tag said Tim and Manager) was in a hurry and seemed distracted. After watching him work clicking quickly in silence I offered to provide the confirmation number. I thought it make it easier to look up my reservation. He replied with words to the effect: "You needed to be patient. I am clicking through some screens and I will have your information when it pops up on the screen". The rest of the interaction seemed designed to get rid of me as soon as possible. Other than that interaction, I enjoyed my experiences with other staff, particularly Zion, who was very helpful in addressing my questions and providing advice for my next rental.ROBERTRONALD C.
Not charge me over 3000 extra miles and have the employee act as though I was the one that typed in the wrong mileage.ERIKAL H.
The truck was easy to drive and handle and economical on gas. The people at Ace Hardware that handled our u-haul rental were very helpful.ROGERSMARTIN G.
Greet and acknowledge customers and value their time. I waited to pick up and waited when I returned the vehicle for the associate to complete the inspection.ANTHONYALEXANDER P.
I was given a trailer with two bad tires. No one was even there with the trailer when I arrived. I just went into the store and was told which trailer to take. It didn't seem like the tires had been inspected by anyone after the previous use which led to us having a blowout on the interstate.AUSTINMARK B.
No not use that truck again. Worst driving truck ever. Excellent customer service at Ace.Jamaro T.
Truck was not at all cle. Service this this was poor. I was charged gas that I replaced before I returned the truck. The person never came out to check me out. There was a light on about a tire having problems. Never again.PROMISSYJUNETTE L.
The young man @ check in was unfriendlyReiner P.
Great over allPromissy L.
I was satisfied with the overall experience and rental of the truck. There's always room for improvement with anything we do as people or as a business. No complaints here!Matthew H.
People were nice but the vehicle was not available when I arrived. I had to go to a different location to pick up the truck. I spent 45 minutes in the store waiting for them to find me a truck and get transferred to the other store. I then had to drive to another location to pick the truck up.Robin S.
I don't understand the extra chargesDIVINEAMARTE' S.
The customer service was very good and the truck was in good condition . I had a great experience overalldion jamar S.
I personally would not recommend nor use uhaul again when I need to move because they claim to have affordable prices, but the prices really aren't that great. I was only supposed to pay 75-90 dollars on truck but instead got charged for $116. NEVER againJayla T.
Customer service was good the truck was cleanMARCOTOBYUS L.
Make sure you check the trucks regularly. The drive shaft shattered while I was in the interstate.EMILYJEAN S.
Uhaul's contactless rental disappointed me again. The Uhaul trucks are parked away from Ace Hardware. I parked near the trucks and the website said I wasn't at the right location. I had to drive up to the store to get the website to process. I took a long time waiting for approval, like over 10 minutes. The location of the key was not made known on the website. I had to search for over 10 minutes to find it. The truck was not swept out and there were two wet dirty moving blankets in the back. The 12 moving blankets I requested were not in the truck. I had to go inside and talk to a Uhaul rep to get the blankets. Therefore it wasn't contactless after all and wasted another 15 minutes of my time. Uhaul's poor check in process wasted over 45 minutes of my time and in the end wasn't contactless.JAMIE E.
Better trucks. The truck ran rough and the truck had sand in the front when I picked it up from uhaul. This system you have logging in an reporting stuff on the app needs adjustment. The question asked caused me to have to pay a 25 dollar cleaning fee because it had sand in the front when I picked it up. With that fact to me it wasn't clean enough for anyone to rent, until the front was cleaned.Annette D.
Super easy and fast drop off. Great!Noah V.