Customer Reviews for Ace Peninsula Hardware
(Concessionnaire U-Haul dans le voisinage)

225 évaluations

7 Towne Centre Way   Hampton, VA 23666

(757) 262-0125

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 7h pm
  • Dim : 10h30 am à 5h30 pm

Services dans cet établissement :

Pour nous contacter

(757) 262-0125

7 Towne Centre Way
Hampton, VA 23666

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 7h pm
  • Dim : 10h30 am à 5h30 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Great service

CYNTHIA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raul T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steel R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUCEEDWARD S. 
Évaluation :
1

I feel I was ripped off I got charged for cleaning fee and there was no dirt or sloppiness in the bed. I was also charged for not checking in after hours but your location system on the app wasn't working so I could not check in---very disappointed since I rent 3-4x/year from u-haul and this is the first time I was ripped off

Pierre M. 
Évaluation :
5

Close by and great customer service!

CURTISLEE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RHONDA LARSON M. 
Évaluation :
4

The vehicles are always dirty, trash, dirt, dog hair, windows dirty, etc. Uhaul should have people cleaning the vehicles on a regular basis.

Kenneth B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dana V. 
Évaluation :
1

They did not have the dolly we had reserved and the truck recommended by a Uhaul rep on the phone was not big enough. Now we have to rent another truck for this weekend to finish the move started last weekend. Thank goodness our apartment lease doesn't expire until this weekend or we world have been screwed!

GERRYLAGRONE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zackery B. 
Évaluation :
2

I have used uhaul numerous times and NEVER have I ever paid 116.36. I have gone to the SAME location for years. This time I chose to go to Ace hardware to pick up the truck bad choice. I got the uhaul and the truck died on me. I had to call emergency roadside assistance to come jump us. I ALSO ALWAYS sweep my trucks out and this time I went the extra mile and even cleaned the mud off the tires and turned the truck in early. My truck wasn't due back until 630pm it was returned at 4pm. And I was charged a cleaning fee of 25 and 1 just because? I'm soooo confused. And this time I moved closer than the other moves and I ALWAYS get a 20ft. I just know now never EVER EVER go there again.

DESTINYCIARA M. 
Évaluation :
3

Seeing as I had not used the gestimated mileage I expected to be refunded. I was told that they could help me and just call 1800 UHAUL!! Seriously why can't I have been taken care of when I dropped the vehicle off!

JEFFREY ROBERT J. 
Évaluation :
5

Very professional, easy to acess, great staff

JAMESLOUIS D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Folker K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert L. 
Évaluation :
4

I felt like it was so much money for only having it one day.

JONATHAN G. 
Évaluation :
2

They did not check in the equipment correctly and therefore I got an extra day charge. Called the location and it was corrected but the person I spoke with was not very personable nor did he offer any explanation of what happened and why things got messed up.

CAMERON W. 
Évaluation :
5

Very nice gentleman

Steven P. 
Évaluation :
5

Just keep doing what I'd good for the customer by your heart! Customer will bless your company

COREY M. 
Évaluation :
4

Please put a no smoking sign in your vehicles. The van did smell like smoke upon entry. Other than that things were good.

James A. 
Évaluation :
5

Provide a truck in good working order. The hazard lights didn't always work, the right side mirror kept drooping (making it dangerous to shift lanes to the right), and the air conditioning only worked for approximately 15 minutes.

JAMESDAVID M. 
Évaluation :
1

Latch didnt work

JERMAINELAVELL B. 
Évaluation :
5

Yes, once reservation has been made, ensure the reservation number of rental equipment is in the data system at the rental pickup location. This will eliminate waiting time to identify the individual information is keyed in at the location desired. The UHaul representatives were courteous and helpful at this location. Merci.

ANTHONYTRENT J. 
Évaluation :
5

Customer service was excellent!

DAVID S. 
Évaluation :
5

Let customers know when renting a trailer, trailer light adapter is required and not provided.

TODDALLEN F. 
Évaluation :
5

Totally professional and courteous and knowledgeable

CEDRIC W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAURICETYRONE E. 
Évaluation :
5

I am reviewing my credit card charges and there are three (3) pending charges of 64,41 $. Why am I being charged that many times; 8/28 was pick up. The other dates were 8/29 which was Sunday when I returned van. There is also a pending charge today on 8/30 for 64,41 $. How you bill is my biggest problem!! Service was excellent at Aces & very convenient.

MARILYNLEVONDRA D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Darryl F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rhyan D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HAROLDLAVERN G. 
Évaluation :
3

If a customer request something with their rental to make sure it is there. I requested a dolly and the guy forgot to give it to me but assured me that I could come the next morning to get it and they did not have it the next morning. I happened to notice another location in route to where I was going and thank God that location was able to provide one to me.

Nakia B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ashley R. 
Évaluation :
5

The check in website didn't work properly

GERALDINE N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHANNON W. 
Évaluation :
4

We made an after hours drop off called this next day no one had any information about the drop off or closing ticket had to Call 1800uhaul who was very helpful

LaRai A. 
Évaluation :
4

Truck overheated before I got to my apartment. I added coolant the following morning before heading out. With 50 miles into my trip the check engine light came on and stayed on the rest of the time I had this truck.

Bruce S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Curtis L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHEVELLEKEDRO'N N. 
Évaluation :
5

Put a sign in the Ace pickup location or note that during the online checkout process. Other than a drop box, not extremely noticeable AT ALL, you'd never know that's where you needed to go to get the equipment

AMANDA N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LONNIE D. 
Évaluation :
4

Drop off via mobile app did not work. Ace staff did not check-in vehicle until nearly 24 hours later per the app.

PAUL D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROSSANTONY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marjean A. 
Évaluation :
5

The pick up truck wasn't dirty but the cup holder area could have been cleaned a little better. Also the truck smelled of cigar. Other than that it was a good experience as usual.

Cathy G. 
Évaluation :
1

Please really check your vehicle, you guys put on paper your vehicle are on full tank when they actually on half of tank then when a person brinh the vehicle back on the gas line where we got it. You guys charge to put it on full tank

TY RICKTERRELL O J. 
Évaluation :
2

the truck was not ready at the requested time, was not ready when I went back later, was never called to let me know.. they did substitute a different truck and gave me a discount for the inconvenience, but still it was stressful for me

DONNA N. 
Évaluation :
2

Not very clear directions where to park or check-out.

MICHAELPATRICK M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JADEJORARNI-MCKE A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
5

Jessica was super knowledgeable and helpful. She made my rental process and return process a breeze.

LLOYDDAVID O. 
Évaluation :
3

Better organized

Bruce R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth B. 
Évaluation :
5

Nothing. Everything was great, especially the online check in and out. Would definitely rent from this U-haul facility again and recommend to family and friends.

Cathy G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cassondra W. 
Évaluation :
5

Sean store manager for ace hardware store Great guy A1 service.

Durant G. 
Évaluation :
4

Make sure your equipment is clean before you rent it to the next customer. The gentleman told me that I would get a 20 $credit on my card because of the inconvenience but I have yet to see this 20 $he said I would have in a couple days.

Sherri J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAELHOLT W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HARRISON R. 
Évaluation :
5

Service and location was good.

Tethrozena C. 
Évaluation :
5

This was a convenient location for pick up and drop off. They had my reserved trailer. The paperwork was taken care of and an employee hooked the trailer up to our vehicle and we were on our way. Drop off was quick and easy as well. These satellite locations are typically less busy and I have had good luck renting from them. I would recommend this location.

CYNTHIADENISE B. 
Évaluation :
4

Online reservation needs to know exactly what inventory the store has. I had to most of the day on a u-haul I reserved for that morning

Kelvin W. 
Évaluation :
3

The car transport I was given for a cross country trip didn't have any brake fluid in it; therefore, if my brother didn't catch before I had left, it could've caused a lot of problems for me considering the brakes wouldn't be working. Not only that but it also had a broken latch for one of the ramps which could've caused an accident.

Tiffany R. 
Évaluation :
5

The vehicle wasn't clean but everything else was great.

SHERLENALASHEA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sumayyah S. 
Évaluation :
5

Zion was the gentleman that took care of me and he went above and beyond

JACOB LEE C. 
Évaluation :
5

The people were nice, but the truck was not cleaned after the previous user.

BARRYTHOMAS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RACHEL S. 
Évaluation :
5

Customer service was excellent. From cashier to manager.... Highly recommend this location

Lashara S. 
Évaluation :
5

Easy and friendly check in and out.

Kathy P. 
Évaluation :
4

When making the reservation and asking some questions of the staff over the phone, the service was excellent. We had a similar positive experience when returning the trailer. However, when picking up the trailer, the staff member (I believe the name tag said Tim and Manager) was in a hurry and seemed distracted. After watching him work clicking quickly in silence I offered to provide the confirmation number. I thought it make it easier to look up my reservation. He replied with words to the effect: "You needed to be patient. I am clicking through some screens and I will have your information when it pops up on the screen". The rest of the interaction seemed designed to get rid of me as soon as possible. Other than that interaction, I enjoyed my experiences with other staff, particularly Zion, who was very helpful in addressing my questions and providing advice for my next rental.

ROBERTRONALD C. 
Évaluation :
3

Not charge me over 3000 extra miles and have the employee act as though I was the one that typed in the wrong mileage.

ERIKAL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTIN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jay H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DUDLEYJAMES G. 
Évaluation :
5

The truck was easy to drive and handle and economical on gas. The people at Ace Hardware that handled our u-haul rental were very helpful.

ROGERSMARTIN G. 
Évaluation :
1

Greet and acknowledge customers and value their time. I waited to pick up and waited when I returned the vehicle for the associate to complete the inspection.

ANTHONYALEXANDER P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALFREDJENNINGS S. 
Évaluation :
2

I was given a trailer with two bad tires. No one was even there with the trailer when I arrived. I just went into the store and was told which trailer to take. It didn't seem like the tires had been inspected by anyone after the previous use which led to us having a blowout on the interstate.

AUSTINMARK B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kirk A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BALTEJSINGH G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KELICARACHEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVINJENS A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MOSHAY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shelia D. 
Évaluation :
5

No not use that truck again. Worst driving truck ever. Excellent customer service at Ace.

Jamaro T. 
Évaluation :
1

Truck was not at all cle. Service this this was poor. I was charged gas that I replaced before I returned the truck. The person never came out to check me out. There was a light on about a tire having problems. Never again.

PROMISSYJUNETTE L. 
Évaluation :
3

The young man @ check in was unfriendly

Reiner P. 
Évaluation :
5

Great over all

Promissy L. 
Évaluation :
4

I was satisfied with the overall experience and rental of the truck. There's always room for improvement with anything we do as people or as a business. No complaints here!

Matthew H. 
Évaluation :
3

People were nice but the vehicle was not available when I arrived. I had to go to a different location to pick up the truck. I spent 45 minutes in the store waiting for them to find me a truck and get transferred to the other store. I then had to drive to another location to pick the truck up.

Robin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HUNTERBRADLEY G. 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

Retour
Haut de la page