Customer Reviews for Acre Capital LLC
(Concessionnaire U-Haul dans le voisinage)

154 évaluations

55 S State Ave Ste 349   Indianapolis, IN 46201

(317) 248-0409

Heures d'ouverture de l'établissement

  • Lun : fermé
  • Mar - Sam : 10h am à 5h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(317) 248-0409

55 S State Ave Ste 349
Indianapolis, IN 46201

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun : fermé
  • Mar - Sam : 10h am à 5h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

The truck had dog hair in it, hole in windshield and dent in right front fender but we were told the truck was in good condition and clean.

David A. 
Évaluation :
4

Easy checkout, the app doesn't work sometimes

Muhammad H. 
Évaluation :
5

No comments - super easy drop off location

Beverly R. 
Évaluation :
5

The dispatched was extremely helpful

Michael K. 
Évaluation :
4

Location may be a challenge for some to find. Need a sign out by the street. Friendly service though

ron W. 
Évaluation :
2

The office where you collect keys is very dirty. Truck was dented and brake light was on. It would start a warning sound that's very annoying and would stay on for 5 minutes or longer. It was dirty.

Brad J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Aaniece K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deirdre H. 
Évaluation :
3

Make the uhaul drop key box more obvious

William P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brent F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert I. 
Évaluation :
1

Have caring and professional employees. The employees did not care to provide customer service.

Michelle A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Calvin B. 
Évaluation :
5

This was not our intended pick up location-reservation got switched by uhaul the day prior to pick up. Location was not terribly easy to find, but the gentleman working there was incredibly nice and accommodating. Vehicle was clean and ready.

Craig N. 
Évaluation :
5

The location is interesting with the office on the third floor but the gentleman we had helping us was simply amazing. He was super patient and answered all our questions with ease. The truck itself was dirty, but that's the fault of the people before us, so can't blame the location for that.

Marcus G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

dawn W. 
Évaluation :
5

Mobile check-in was a pain. I reserved the truck, but my husband was the driver. The pan part came when we had t find someone for you to call and and get confirmation. Using either of our numbers was not allowed. What a pain - most people won't pick an unknow call. So trying to get a hold of someone to let them know you were calling and to ask them to please answer the phone was a real pain. Otherwise the reservation went pretty well.

Stephan K. 
Évaluation :
2

The drivers side floor of the vehicle was incredibly muddy. Which was a minor thing. The biggest issue was I could not find the drop box. I drive around the property 3 times. Walked up to the third floor to the office 3 times. Looked literally everywhere for the drop box. Ended up just sliding the key under the door. Still don't know if there is an actual drop box or where it is if it is real. Everything else was fine.

Michael D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brandon H. 
Évaluation :
5

Give a address for GPS

Arline H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John W. 
Évaluation :
2

1 man operation that took 45+ minutes to get my trailer signed out.

Kevin E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daykei P. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Robert P. 
Évaluation :
5

Only suggestion I have is to not allow smoking in the trucks. Our smelled like stale cigarettes.

Kristen C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karroll R. 
Évaluation :
2

Staff member was very rude and approached us with a horrible attitude “why are you messing with my truck”?” When we were just “locating our truck” as the MOBILE PICK UP setting advised us to do. He didn't even asked if we had a rental or something he could do to help us. He was just very rude and unpleasant.

Charles M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alicia P. 
Évaluation :
2

Signs were unclear as to where to park the truck. The lock box was easy to find and there was not signage on how to locate it. Uhaul app on my phone wouldn't accept pictures and let me check it in. Also no one picked up the phone when I called for help.

Lucas W. 
Évaluation :
5

I have rent uhauls on numerous occasions. This location is by far the most friendliest location. Felt like I knew the man for years and never even met him. Explained the insurance plans to me and wasn't upset cause I chose no on the app and changed it to yes after speaking to him. I will definitely use this location from now on no matter where the locations of our moving is.

Lisa F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brian M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jessica B. 
Évaluation :
1

The office was difficult to find. It was on the third floor of a small office building and was not well marked.

Mason J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnetta M. 
Évaluation :
5

Had to go inside and get my keys. Gentleman was super nice. Have used this location before and it's always been easy and quick

Angela O. 
Évaluation :
4

Friendly staff and good customer service.

ANTHONY H. 
Évaluation :
4

Your web based service is excellent. It would have been nice to have known ahead of time about two references being needed who would ge contacted by phone. If I had known that, I could have let them know ahead of time to ge expecting a call from an unknown number at a certain time of day. Not many people answer phone calls from unknown numbers.

Eric S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chad R. 
Évaluation :
3

Gps wasn't able to locate me had to go to uhal rep. Easier access couldn't get in lock box to get key out tried so Many times. Had to make second trip for uhaul rep to help get key out.

Latasha W. 
Évaluation :
1

Very difficult to find. The office had cat litter on the floor. Was called a couple days later because the attendant couldn't remember what he did with the key.

Zach R. 
Évaluation :
3

I was not happy with my experience. I made a reservation for one place when I got there I was told that I needed to go to another location. Went to another location on another side of town. When I get to that location I was told that the truck that was for me wasn't gonna be in until 4 pm so That gentleman called somewhere else and found me a bigger truck but guess what… I had to drive to another location to pick that truck up. My reservation was for 11am and since I had to go to several different locations I wasn't able to get started with my move until after 1pm. I inquired about the $50 reservation guarantee but no one ever answered me. Not sure if I will ever use U Haul again.

Erika T. 
Évaluation :
5

The service rep, John Sales, has gone out of his way to make sure I had a vehicle on several occasions that I've rented. It's my favorite spot to rent.

phil O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chad R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremiah M. 
Évaluation :
4

The gentleman who helped me was very friendly and courteous.

THOMAS C. 
Évaluation :
5

Easy to pick up and return.

angela O. 
Évaluation :
1

Start to finish and overall terrible experience. Their drive/entrances were all destroyed with craters and potholes. The fleet of vehicles and trailers were very slim and no one was available outside. You have to go to the third floor and hunt down a representative. If I were you, I would just skip this one and use any other U-Haul location. I wouldn't work with these people again if it were a last resort. Everyone we spoke with was rude. Customer Service was extremely rude and had nasty attitude. They accused us of stealing a trailer. Overall, 1 out of 5, and that's only because we were able to make it work in the end. Not accommodating and definitely not helpful. Not easily accessible. Not friendly. Not cooperative.

SARAH C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittany W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dave W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lee H. 
Évaluation :
5

Nothing! John was a great help, and very friendly and willing to work with me throughout my rental process. This man deserves a bonus, and a vacay! Victoria

Victoria M. 
Évaluation :
4

A little confusion when I showed up a little before my reservation time and I could not find my van or anyone to help me, but John showed up right at 5:30 after filling the tire with air and got me checked in. Handled the mobile check in for me and got me on my way. Called me the next day to make arrangements to pick KC up the gloves I left in the van. Appreciate the extra effort! John will be the reason I come back to this location.

Mike K. 
Évaluation :
5

The gentleman that helped me was very clear and gave me good directions on what to do with my device (auto transport) and if I had any doubt I could go to a U-Haul center and they would help me and they did.

COURTNEY TAYLOR M. 
Évaluation :
2

My biggest complaint is with UHaul corporate, not this location. The location was ... immaterial. My complaint is your corporate practice on taxes: The taxes were not mentioned at all on the website when I was initially researching options and choosing between different companies. I was hit with an extra $130 charge that I was not expecting when I was in the office getting the truck keys. Very sneaky business maneuver -- I was on a timeline (as most are!), and it was too late to back out when learning of this last minute -- I will be actively telling folks about this and discouraging them from using UHaul for this reason. One should be shown the complete and total price tag up front *before* committing. Anything less is shady -- and I suspect you know it. Absolutely not cool.

KEVIN H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jen T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jj W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittany W. 
Évaluation :
3

My fuel that was stated unit had, it did not have. Said it was at 3/8 and it was clearly at 1/4 and I have picture to back that up.

JUSTIN H. 
Évaluation :
3

The lockbox was impossible to open. When we called someone about it, the lady on the phone was really rude. We had to wait an hour and a half for the store to open so someone could get our keys out of the box. That guy was nice and super helpful!

Anna F. 
Évaluation :
3

The check-out time took longer than I expected. Few signs or instructions on where to go in the building.

Daniel L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW Z. 
Évaluation :
5

Nothing. Always great service

Zach W. 
Évaluation :
1

It was hard to find. I sit in the parking lot for 20 to 30 mins and when I got a hold of the guy he was rude

Samantha J. 
Évaluation :
3

Pick up was a bit confusing. When it came time to get the keys the service team member was hard to locate. once found he was very helpful however.

Erin M. 
Évaluation :
1

My original reservation was at Ward Trucking. I arrived to find a note on the door saying they'd be back in 10. After waiting, I left and returned 15 mins later and my reserved truck had been given to an online check-in. I then had to drive across town to this location. Office is on third floor with no signage and not in the stated suite number. I was given a larger 15' truck and went back to first floor and around building to truck only to find out it wouldn't start and had to trek back up to third floor…

Chad W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Haydee F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Logan L. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Alexander F. 
Évaluation :
5

expand hours possibly

Michael K. 
Évaluation :
3

Dirty vehicle. Cigarette ash in cab Dirty back. Didnt get my furniture blankets

Robert H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWIN P. 
Évaluation :
5

Ability for this dealer to have more gas than 1/4 of a tank upon rental.

Scott H. 
Évaluation :
5

The haul website gave me trouble. Had the owner of the uhaul rental not been there I would've missed my movers. He was a great guy. I wish there was more businessmen like him, but your corporate website kind of sucks.

Michael S. 
Évaluation :
3

This location is hard to navigate and poorly labeled. This was my 2nd location as the initial location was a 0/10 experience. I will not be coming back.

Ryan H. 
Évaluation :
2

There was no key drop box. The only place was the key pickup which I only had access to at the initial rental. I was forced to lock the key in the car.

David H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kenneth C. 
Évaluation :
5

The gentleman that took care of us was courteous, professional, and friendly. I would definitely recommend coming to him.

Karl W. 
Évaluation :
5

The only part that was disappointing to me was that U-Haul changed my pickup location the day before the rental, due I think to availability of equipment. The new location was farther away. I just wish that I had questioned the options of a closer location.

ROBERT L. 
Évaluation :
5

Truck had a missing antenna, so no radio. Also, the steering wheel was not centered.

Charles R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY H. 
Évaluation :
2

Get air conditioner fixed so that representative is more available to take care of customers.

Jeffery F. 
Évaluation :
1

place was falling apart.. too far from my unloading location... and I still got charged... really disappointed. it made my trip horrible. I usually have a great experience with uhaul no matter what.

Alexandria C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

OSCAR M. 
Évaluation :
1

Truck smelled and was all over the road. Everytime an email was sent or text the link was not valid because my account said I had no reservation on file. I would call and call and could never speak to anyone about my problems when I needed to. I believe I deserve some sort of refund for the horrible experience and bad customer service.

Matthew L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JON C. 
Évaluation :
1

I arrived on time to pick up my truck. I was third in line, and in the 30 minutes I was waiting in line, I was marked as “late” and my truck was rented to someone else. Everyone in line was having a similar issue. It was clearly not the first time this had happened at this location (I got the sense this happens every Saturday morning).

Steven S. 
Évaluation :
3

Have a better check in service. I did all the online check in and still had to wait 45 in line

Ryan O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond G. 
Évaluation :
3

The drop off location is kind of run down. Person we dealt with was friendly

Marcos R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leif J. 
Évaluation :
5

First time using online app and was relatively quick and easy for pick up and drop off

Gary H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rob D. 
Évaluation :
1

Absolutely awful experience. Not only was I not able to pick up my vehicle at the reserved time, but the vehicle broke down during the middle of a move that was only 1 mile away. And when roadside assistance was requested, the first 90 minute ETA amounted to no technician showing up and only after the second ETA of 60 minutes did the technician show up to fix the vehicle. I should not have to pay for this service as the service FAILED me.

Austin G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JARED H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ehab A. 
Non les évaluations ont été soumises pour cet établissement.

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