Customer Reviews for Affordable Fleet Service LLC
(Concessionnaire U-Haul dans le voisinage)

2 492 évaluations

42857 Durham Crt   Leesburg, VA 20175

(571) 252-8314

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 4h pm
  • Dim : 9h am à 2h pm
Heures d'ouverture spéciales
  • 7/4/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(571) 252-8314

42857 Durham Crt
Leesburg, VA 20175

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 4h pm
  • Dim : 9h am à 2h pm
Heures d'ouverture spéciales
  • 7/4/2022: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard B. 
Évaluation :
5

Great service from staff

Justin M. 
Évaluation :
2

Inspect each piece of equipment with the customer before you release it to ensure everything is in working condition, to include tires, no dummy lights on the dash, the locks work, etc. I rented a furniture dolly online and there wasn't one in stock, which impacted my move.

Jeff B. 
Évaluation :
1

Dry poor customer service experience, I asked for a receipt and was told “battery was dead, the mouse wasn't working, was told I would get an email copy which I never did, I was being changed for almost a qtr tank of gas when I only drove 24 miles. Thankfully I took a picture of the dash board, with gas, mileage and other before and after use of vehicle, that's the ONLY I was able to avoid the extra charges. Very poor experience, sorry to say.

Mark L. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Shari V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
3

Easy to work with folks

RYAN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

frederick W. 
Évaluation :
5

Convenient, fast and reliable service.

Farshad M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William D. 
Évaluation :
1

The vehicle was filthy. white dog hair was all over the cab and the flooring. The vehicle would not start. I had to use AAA to jump start the vehicle because the battery was dead and the office was already closed.

Ervin C. 
Évaluation :
4

Customer Service was great staff was verbal and very understanding. They call when they realize I was running late. Super supportive with positive attitudes

Walter K. 
Évaluation :
4

Fantastic service, in and out in no time. Rep was very courteous and helpful.

DAVID S. 
Évaluation :
3

My biggest gripe is that I was charged for 12 moving blankets having been "damaged". I barely used the ones I rented and none were damaged. This was a lie by the person who counted them back. That makes me not trust this location and I will likely be using an alternate location as a result.

Michelle P. 
Évaluation :
2

Furniture Pads we're not available and i was sent on a goose chase to find 6 pads from other U-Haul locations. I will use Herndon next time! They were extremely courteous and provided outstanding customer service.

Steven H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Alaa S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reeves S. 
Évaluation :
5

Very good experience. Le personnel était amical et serviable.

Arthur V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Douglas A. 
Évaluation :
5

I didn't catch her name but the young lady that helped me was kind, knowledgeable, and courteous so if you're looking to improve hire more employees like her.

Mr. C. 
Évaluation :
5

Nice staff

Paul S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig H. 
Évaluation :
3

Better lighting and easier path to the drop box and front door. Almost broke my ankle walking down to the drop box in the dark.

George C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Suzette R. 
Évaluation :
3

The agent requested information that I already input in the pre check in forms. Also the computer tried to upgrade my insurance coverage from my request on the pre check in form

Stewart L. 
Évaluation :
5

Exelente servicio

Leopoldo G. 
Évaluation :
5

Extremely efficient very pleasant Excellent customer service

MaryH M. 
Évaluation :
2

Please fix U-Haul mobile app to be able to upload photo of trailer to return. I was unable to use mobile app to return trailer as there was no WiFi available or not enough bandwidth from my data to upload.

Tommy N. 
Évaluation :
5

The young lady who checked me in and out was very helpful and super nice. She's an A+

Donna H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeremy R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HECTOR E. 
Évaluation :
2

Not sure who to properly blame for this. Made a reservation at a "preferred" pick-up location for a truck, dolly, and furniture blankets. Location was changed to a different location as "confirmed", then changed again as "confirmed" at yet a third location a day prior to pick-up. I arrived at the "confirmed" pick-up location - they had the truck, and the furniture blankets, but NOT the appliance dolly. The rep at the site seemed clueless as to how to solve the problem. I had to drive all over town trying to find an appliance dolly that I needed for the move. I finally found one, and had to do a separate contract for the dolly. This is after I had two separate "confirmed" reservations.

Christopher E. 
Évaluation :
5

Simplify the process for using the app. In the time it took me to get through all the app steps, another customer who was not using the app came in and was able to complete the rental process and depart the location. I am doubtful that I will use the app next time.

John C. 
Évaluation :
4

Staff was helpful and friendly. Thanks

Thuan N. 
Évaluation :
5

Very easy and efficient place to rent from.

Susan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mohd A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather A. 
Évaluation :
5

The BB bed of the cargo van had dried up mud/dirt throughout.

Douglas G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Heekwon L. 
Évaluation :
5

We were pleasantly surprised at how easy it was to rent a trailer and drive across country . Thank you....

Nora S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHERR B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John K. 
Évaluation :
3

Reservation called for an appliance dolly. I picked up the rental after hours and did not find the dolly with the truck. I called the local number and was directed to another u-haul facility to pick up a dolly. The other facility had one and fulfilled that need, but it cost me an additional 10 miles of fees in the truck to accomplish that. I may have to reconsider truck pickups outside of business hours.

Brady B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jamen M. 
Évaluation :
5

Only complaint was there was what looked like animal hair on the driver's seat. Maybe a previous customer was a dog lover.

Arthur B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

NICK R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Randolph D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Peter S. 
Évaluation :
4

Be more clear up front on one way trucks. It was not clear I would not get my pickup location until it was very late in the process.

Peter M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Earl R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dee H. 
Évaluation :
3

Clean up a bit

Mike H. 
Évaluation :
1

The location was honestly fine, but it wasn't fair that we had to go 10 miles out of our way to go to a further location than the one that we originally picked near us. This added extra mileage that we needed to pay for because they changed the location of pick up.

Nathaniel C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keegan J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Homer B. 
Évaluation :
4

Very convenient, good customer service

Debroah N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jerry Z. 
Évaluation :
4

I initially had a reservation at another place. The first location closed early and wasn't there for my pick up. It is super stressful on an already stressful time of moving. It was soo frustrating. Yes I know it is an outlet but some outlets shouldn't be used. I had waste so much time and extra mileage yet no one offered any discount or anything. Just needs to better.

ELISERAE K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Salman D. 
Évaluation :
5

I picked up on a Sunday. They were working and nicely, efficiently processed me. I recommend them!

PHONG N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oliver H. 
Évaluation :
4

No one was at the location when trailer was dropped off but access was easy.

Pam L. 
Évaluation :
5

The office staff was personable. Explained everything. The van was super clean. They made everything easy to pick up and drop off. I'd always rent from them, given my choice!!

Hans L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chris L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather H. 
Évaluation :
3

Online checking was not available. Fortunately there was someone there to get the truck but it was also 3 hours later than originally scheduled. Also the rented dolly and pads were not in the truck when I arrived and would not have been with online check in. It worked out because someone was there but it was not an online check in

David W. 
Évaluation :
5

Just want to say that the young lady who helped my son and I when we picked up our truck was very professional, kind, and prepared for our arrival. The truck was clean and operated fine. This was one of the best U-haul experiences I've had in my many occasions to use your service! Thanks

Brian P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barry B. 
Évaluation :
3

Truck was dirty on pickup, I ordered moving pads, got a dolly, had difficulty returning using the 24/7 app because there is no barccode posted. Truck was fine, staff I needed for pickup and delivery were superb, overall, very satisfied

Mark W. 
Évaluation :
5

Great customer service!

LINDA J. 
Évaluation :
5

I can't think of anything.

William R. 
Évaluation :
5

Excellent help from the staff, efficient and easy pick up!

Jennifer S. 
Évaluation :
5

Great rental location and very helpful and friendly staff. Super smooth transaction. Much preferred over closer locations - Will definitely use again.

Craig H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hayden S. 
Évaluation :
5

This location is the best! They are helpful and easy to work with. Would recommend this location for best service.

MELISSA-MORGANLY C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher B. 
Évaluation :
4

Although after hours, we contacted a representative who instructed us to leave the key in the drop box and be on our way. Very simple/easy drop off process.

XAVIERPHILLIP W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MATTHEWRICHARD A. 
Évaluation :
5

I tried several times unsuccessfully to use your website to report the return of the trailer at approximately 4pm on February 19. The site reported heavy volume.

DAVIDJOSEPH P. 
Évaluation :
1

Terrible experience with the 24 /7 app to return the truck. I had to spend 30 minutes trying to take a picture of odometer before i could return the truck. Need to fix the bugs in the app.

Sagar P. 
Évaluation :
3

Rien

DEBRAFRANCINE L. 
Évaluation :
5

Excellent service. Amy knows her business, is most professional and encourages customer satisfaction. Equipment was clean and all the lights worked properly. Very satisfied.

Donald G. 
Évaluation :
5

Helpful, friendly, good people to deal with.

JEFFKERR H H. 
Évaluation :
3

Staff was not familiar with trailers and it took quite a while to get the trailer hooked up to my vehicle.

David G. 
Évaluation :
3

Location closed earlier than indicated, but the employee waited for me to arrive to rent the tow dolly (thank you!) I forgot my tow bar, so had to return 20 mins later to actually pick up tow dolly. This location apparently shares with a tow company - one of their flatbed trucks was blocking the entrance and the driver was just about to start his daily check out of the tow truck. Did not bother to move so I could pass and pick up my tow dolly. Appears another customer was also trying to return a rental van and had to park his rental elsewhere. I ended up having to drive over the curb and across the grass to get the tow dolly. The tow truck driver saw i was trying to pick up and did not bother to move or anything. I had to drive across the grass and over the curb again in order to exit. Location was also closed on Sunday when I returned the tow dolly even though the hours posted said they were open. Apart from that issue, the employee was friendly and it was easy to rent.

JULIANFOUAD H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew F. 
Évaluation :
5

Amy was amazing! We were able to get our truck quickly and the whole transaction was affordable and enjoyable.

Karl E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MOHAMEDAHMED E. 
Évaluation :
5

Alexis at Affordable Fleet Service LLC in Leesburg, VA was superb; friendly, helpful, and quite competent in helping me on my trailer rental. I will definitely return as a customer.

John M. 
Évaluation :
5

Very easy! Thank you

PAMELADIANA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shirl P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Saskia P. 
Non les évaluations ont été soumises pour cet établissement.

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