Customer Reviews for Affordable Fleet Service LLC
(U-Haul Neighborhood Dealer)

Évaluation :

1

This is the location UHaul told me to return it to. When I arrived at 1:15 in the afternoon, the door was locked with a number to call. I called the number and the guy said he was busy and asked if i could return it elsewhere bc he had too many trailers. I declined to find another and he told me to unhitch the trailer and leave it. I told him i don't know how and he gave me instructions but i couldn't lift the 12' trailer. So i did the best i could but just left the trailer in the driveway bc i couldn't lift it to park it. The location provided zero assistance

Évaluation :

4

Old refrigerator was found inside the unit and be removed before hauling. Had to find wiring harness off another trailer to get lights to work.

Évaluation :

5

Can't think of anything. Phil was great and truck was fantastic, basically brand new. Loved the backup camera!

Évaluation :

5

Rented there twice now and both times I’ve had zero issues.

Évaluation :

5

One of the very best locations I’ve ever used, and have become my local go to for my 6-10 yearly rentals

Évaluation :

1

Pros: equipment was good. flexible and worked with us on delivery time. Cons: Something happened with their paperwork. I got multiple messages that I hadn't delivered the trailer - when I had. I was issued a partial refund by corporate. But noooow I'm getting additional charges like I haven't returned equipment. which I did and which the location acknowledged. super frustrating (like I don't have time to fix my grammar or capitalization frustrating - ha!).

Évaluation :

4

Amy helped load the trailer. Very easy pickup

Évaluation :

3

No one was at the location when I arrived around 3:00 in the afternoon. There was little space to maneuver the truck around in. I needed to call and get instructions for leaving the truck there. I was told to move it to another location, then I had to walk back to the office to drop off the key. The rep I talked to on the phone was fine but the drop off procedure was more difficult than it should have been.

Évaluation :

5

Buy the insurance! Regrettably, one of my trailer hinges must have had a crack for by the time I arrived, the cast portion had broken through. Fortunately the insurance is taking care of it for me (I think).

Évaluation :

1

apppointment was for 12:30...they called and confirmed 12:30....they did not arrive untill 12:55 [they went to lunch, despite the appointment]...they initially wanted me to connect the trailer to the vehicle myself...they forgot to include the 12 furniture pads, so i had to get them elsewhere, at another location, which took another 1 1/2 hours to process....rude and ignorant.

Évaluation :

2

They were not there on a Saturday during advertised hours. Waited 20 min for them to show up, and when I dropped off before 4pm, they were not there. Probably will not use them again. They need to staff the location during advertised hours. They were probably out for lunch, or off picking up someone who needed to be towed.

Évaluation :

3

Returned unit early. Brakes kept locking up. Reported and let them know. Has to call when we got there because doors were locked during business hours with a hand written sign telling us who to call. When I called and reported issues they said just to drop it off. No offer of another trailer or compensation even for a defective unit. On top of all this we had no help disconnecting and my fiance just had surgery. Someone should ALWAYS be at a business location during business hours and when something goes wrong offer to help make it right. They didn't act like there was a care in the world for our experience.

Évaluation :

3

Mid-day on a Saturday and it felt questionable that the place was even open. I was struggling with the iPhone app so when I needed help, no one was there. I said I would recommend this location to a friend but not if my friend was a woman. I wouldn't feel safe sending my wife or daughter there - it feels pretty sketchy.

Évaluation :

5

The staff at the location were wonderful. They were quick, helpful, and very accommodating. I would highly recommend this location and use them again if needed.

Évaluation :

3

Staff seemed a little frustrated with lack of space to drop off trailer, but friendly.

Évaluation :

4

Well run location. Helpful and friendly staff.

Évaluation :

5

I always enjoy driving uhaul trucks

Évaluation :

5

No cup holders.

Évaluation :

5

The location is great. The truck was a hot mess on the outside. Brakes required 2 feet to make work. I asked for blankets & straps, but none were ever ordered.

Évaluation :

5

Awesome service

Évaluation :

5

Everything was perfect, thanks!

Évaluation :

3

More parking for trailers

Évaluation :

2

The Back tire was low on air and I had to leave my pick up there even though I had driven there 60 miles, but when I saw the tire low on air I decided to turn around and abandon my move. Also the breaks are really bad on this truck making all kind of noise, truck was very dirt full of mud on the outside. I am not sure why but normally I have had better experiences with renting from Uhaul.

Évaluation :

4

Very friendly people

Évaluation :

5

The proprietor was super. I was there for drop off less than five minutes. Another professional! My U-haul move was simple and easy.

Évaluation :

5

The trailer was clean when I got it. One of the wheel straps was broken and had to be replaced, and tire pressure was on the lower side at 40 psi, where it needed to be at 65. Other than that, the trailer was fine.

Évaluation :

1

Outrageously horrible service. I cannot believe that the location would charge another full rental day after I dropped off the equipment within one hour of the scheduled drop off time - and even worse, they had called and asked and I told them when I would be there. I will never use that location again.

Évaluation :

5

Very convenient location.. everything went just fine. I did sweep to try out a little bit because I was putting antique furniture in there but all in all it wasn't good shape.

Évaluation :

1

There seems to be no office at this location. Odd. None the less, we arrived before opening and somebody met us in the parking lot and got us checked in quickly and said we could start hooking up our assigned car trailer, fine. They came over and asked if we wanted the insurance. I said no. My bill now shows $8 extra for insurance. I've emailed the provided email alias twice for that to be removed... no reply yet. And after we got to our destination and started loading the car onto the car trailer, only then did we find that one of the over-the-tire straps was broken and didn't reach the ratchet to properly secure the car. Maybe I should have gotten the insurance? lol. And upon returning the trailer later that afternoon, nobody was around, so I left the trailer in the parking lot, took a pic and emailed it in as evidence of the return.

Évaluation :

2

The place was all torn up, didn't answer the phone during normal hours, auto trailer had torn wheel tie down strap ( so the owner never checked this trailer ) & had to return the trailer & get the other one ( thank god there was one ). Also , my original drop off location ( Mocksville, Nc ) , he was not there, place locked up tight. Sign on door said to call U-Haul ? Nothing but a bad experience, even the price of the trailer was too high !

Évaluation :

4

Please make sure that all trailer types are listed in your descriptions so that a customer can click on one and rent it. I had to wait for an agent because the type of trailer wasn't shown online exactly like the one in the parking lot.

Évaluation :

2

I originally reserved 15' truck for one way, but when I arrived at the location, they said they didnt have any of that size, even though I had a successful reservation. I had to get a smaller size that I had to drop off to the same location. Since it was a smaller size, I had to do two arounds. So instead of driving the distance one time, I had to drive it 4 times and that also meant I spend way more on gas. It was a horrible experience.

Évaluation :

3

No onr on site because after hours so above is unapplicable. However I went out of my way to select a flexible drop off place which would have saved me $19 l, 41 miles one way however the pace said 24hour drop off availability but somehow because i wasn't made aware that I had to have someone check the equipment back in or some way they charged $20 since it wasn't done which i didnt know i had to do. CS said it was in fine print contract however at pickup i was not made aware of it & was charged dropping off after hours. Could have saved 2 hours of driving but to get charged $20 after I accommodated place they asked me to I still get charged and feels like a waste if my time and gas. I feel taken advantage of. And I wasted gas and much time on a already hectic stress trip in heat advisory taking to drop site that they recommended. Upsetting.

Évaluation :

2

Inside store was a complete mess. Nothing in order or organized. Nothing besides blankets all over the place, dimly lit and IMO filthy.

Évaluation :

4

Extend hours a bit, if possible. Staff on-site was very helpful, though it seemed like he was overworked.

Évaluation :

4

Would ask customers to not park where the rear of the van on-site can only be accessed by trekking through mud. Unfortunately I didn't have working boots with me Thanks

Évaluation :

4

All good here. Easy transaction.

Évaluation :

3

Drop off was after their closing at 4pm. So there was no way to rate the personnel or cleanliness of the office. I returned the trailer at 12:10am 8/18/24 which was partly due to my later than possible departure from Salisbury, MD--then not exceeding the 55mph limit. But I did pay the additional $20 for Sunday.

Évaluation :

3

NO COMPENSATION WAS RECEIVED.

Évaluation :

5

People were very friendly and helpful, got us hooked up and on our way quickly.

Évaluation :

4

The young lady that assisted in getting the unit hooked up to my vehicle was extremely courteous and effective in her role. My compliments to her for a job well done!

Évaluation :

5

Nothing. Super helpful team!

Évaluation :

1

This location charged us for 4 gallons of gas after we filled up tank past where it was when we picked it up. Crooks.

Évaluation :

5

The place was very accommodating and helpful processed my reservation quickly and with no problems

Évaluation :

5

The mobile app crashes on checking out

Évaluation :

3

When I returned to drop off the truck at noon, the door was locked and sign said to call them if you need them. Several customers left frustrated and I ended up dropping the key in the drop box. Probably wouldn't go there again.

Évaluation :

2

The location was unmanned. There was no one to assist my wife with taking the trailer off the hitch.

Évaluation :

5

It's great 👍

Évaluation :

5

Service was great. Gentleman at the front desk explained about previous damage to the truck. So we were at ease.

Évaluation :

3

lots of 'junk' laying around...the office looked like someone had just unloaded a bunch of random items

Évaluation :

4

There was a mix up, but it wasn't their fault. They went out of their way to fix the problem

Évaluation :

5

Nice and easy. Best rate guaranteed, saved us $32 I will use your service next time

Évaluation :

4

Outstanding help from the service attendant in the yard. She was fantastic in helping me with changing ball sizes on my tow hitch. Greatly appreciated.

Évaluation :

4

Pick up the phone.

Évaluation :

3

Lot is small and crowded, making it very difficult to drop off equipment. Never saw a staff member and other customers were ahead of me waiting when i arrived, so I chose to complete the drop off remotely and disconnected the trailer myself. There was no room to turn vehicle around, so I had to back out after disconnecting the trailer. This is the only site option available in Leesburg, so it's hard not to use them. I have used this site many times and the customer service has gone down over the years. The site is small and difficult to access when full of equipment.

Évaluation :

5

Very efficient check-in and hook up process for the trailer.

Évaluation :

5

Phil was outstanding. I texted him asking to give me a newer truck to make sure it doesn't break down when driving to Dallas, he absolutely without a question accommodated that. Additionally, he added 250 miles and 2 days plus allowed me to pick up the Uhaul 1 day earlier. Phil thanks soooo much you are the best.

Évaluation :

5

Super nice and provided assistance getting the trailer hooked.

Évaluation :

5

Phil is great

Évaluation :

5

This is the only dealer locally that provides blankets and dollies. Need more locations to do the same.

Évaluation :

2

First truck had all 4 wheels stuck to tire ruts. Could not get truck to get free of ruts. Had to switch to second truck. This truck had a hot transmission message and check engine light at 2 hours into trip. Truck shut down at top of exit ramp. Roadside assistance arrived about 2 hours later. Got truck going which lasted about 30 minutes then hot transmission light/check engine light came on. Waited 2,5 hours for tow truck. Very frustrating experience.