Location de camion de déménagement à Leesburg, VA chez Affordable Fleet Service LLC

One package of blankets were damp which made them less than useful to put around the furniture. How can you miss that the blankets are wet?

Pick up/return was easy and the lady working the front was great!

Absolutely nothing!

Easy rental. The location is off the beaten path but easy to get to!

This isn't an issue with this location per say, but when I dropped my truck off it was after house and I followed the prompt on the app. All of a sudden at the end. I was told I was going to be charged an extra $50. No reason was given, and I have no idea what it was for! We've rented from Uhaul many times over the years, and this is the first time this has happened. I noted that I disputed the charge, and still haven't heard back!

Online rental reservation was quick, and when I went to pick up the truck itself, customer service was excellent and it the checkout was quick and easy. Highly reccomend.

Truck leaked rain water both corners of "granny" space and soaked boxes.

Very old trailers but excellent staff and customer service.

No improvement needed

Website reservation system and Android app is totally broken. I made the reservation, then got a text saying no trucks were available. Called the location and they DID have trucks. Once I arrived to pick it up, after hours, the app would not let me do anything other than the check-in. I had to call the customer service line to check out the vehicle. Finally, when I checked in, the app would not let me pay - it just went to a blank screen when I tried to pay with my "card on file". You gotta get this together ...

This location was about 12 miles further than my reserved pickup location in Herndon.

Thank you for your fantastic service! Truck was ready as promised. Easy return. Very happy repeat customer here.

Honestly, the process to rent the van was easy, and the two ladies that helped me get everything signed and settled to take the van were pleasant. It was convenient and relatively cheap, and I was happy. Until I checked my bank statement this morning, only to see ANOTHER hold on my account for the original hold amount charged, after the final charge for the actual rental had been cleared and paid for. When I called the uhaul location I rented from, the man kept talking over me after I presented my question and just kept saying that I need to follow up with my bank, that it’s their fault. I was unhappy with how he handled it and knew I wouldn’t get anywhere, so I called uhaul’s main customer service line. I was told that that’s just how the system works, which still was not entirely helpful, so I took a second look at my contract. I do see now in my contract that it says a second hold may be placed. But I still do not understand WHY as the original charge is already cleared and I need that second hold to pay other bills. Also, both points of contact for customer service today were just not pleasant at all; the woman from uhaul was monotone and short like she just wanted to get off the phone and the man from my local uhaul location was rude and obviously didn’t know what he was talking about if it actually does say in my contract that I could be charged a second time, but he sent me to my bank. The rental itself was so easy, but I would not come back to uhaul for this really crappy customer service experience.

Truck seats were soaked from preveous nights rain, moving pads were put on seats to respond to this condition. I was told I would get a discount for driving with a wet butt for 6 hours. Thats did not happen as promised. Additionally, the truck had less than 1/4 tank of fuel at pick up I returned as same level, yet was hit with fuel charge, this is inappropriate as well.

The person I worked with here was great, they went over everything, and got me out quickly. Great staff! Thanks!

Keep the good work ethics.

It was a scary drive at night

I applied online for a location close to my moving to and from location, 1.1 miles from my home. The reservation was accepted. I later was told I had to drive a 26 mile round trip to pick and return the truck. I didn't mind the inconvenience so much. I didn't agree, however, in being charged for the 26 miles it took to get and return the truck.

Awfully far away. Road instruction makes it very hard to find - but I liked dealing with this proprietor.

Natalie was terrific!

Thanks for an easy rental experience.

Location did not even file the return with U-Haul. U-Haul call me a month later to tell me I still had equipment. Glad I brought a witness with me.

This was an absolutely HORRIBLE experience and I wish to speak with someone that is of management at your corporate office regarding the series of events leading up until this point. If I could rate ZERO STARS, I would! I have already lodged a formal complaint with a U-Haul representative in customer service on Friday afternoon. I also sent over photos and video footage of my experience. I have been renting from this location for over 2 months on a weekly basis and this was the last straw. From the nastiness and smell of several vans I've rented and had to clean myself prior to use, to being charged for gas when I have put the proper amount of gas back in the van I used and have receipts to prove it. Then being overcharged when the agreement from day one was 69 cents a mile, not 79 cents a mile. Oh and my weekly reservations were not made on time by the dealer and I got left with a much smaller van to use and all my equipment did not fit in the last van I rented as it was not large enough. There is a specific van type I need and this dealer knew this and knows what kind of business I operate but could care less. All he did was complain about him "losing money" with van rentals. He screwed up for the last time and I am now putting everything in writing regarding my complaint. I've had enough. 2 months of this crap! Something needs to be done and I mean business. I am NOT playing games here. I have a business to run and this type if nonsense with this particular U-Haul dealer is completely unacceptable!

The personnel at the site was very helpful. He worked around my schedule and assisted me with getting my car loaded on the trailer. Would definitely recommend.

Sweep out truck