No one was at the location when I arrived around 3:00 in the afternoon. There was little space to maneuver the truck around in. I needed to call and get instructions for leaving the truck there. I was told to move it to another location, then I had to walk back to the office to drop off the key. The rep I talked to on the phone was fine but the drop off procedure was more difficult than it should have been.
BARRY R
Affordable Fleet Service LLC
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Leesburg, VA 20175
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- 4,0 - Cote moyenne des clients
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Buy the insurance! Regrettably, one of my trailer hinges must have had a crack for by the time I arrived, the cast portion had broken through. Fortunately the insurance is taking care of it for me (I think).
PHILLIP Dapppointment was for 12:30...they called and confirmed 12:30....they did not arrive untill 12:55 [they went to lunch, despite the appointment]...they initially wanted me to connect the trailer to the vehicle myself...they forgot to include the 12 furniture pads, so i had to get them elsewhere, at another location, which took another 1 1/2 hours to process....rude and ignorant.
Warner WThey were not there on a Saturday during advertised hours. Waited 20 min for them to show up, and when I dropped off before 4pm, they were not there. Probably will not use them again. They need to staff the location during advertised hours. They were probably out for lunch, or off picking up someone who needed to be towed.
Steven NReturned unit early. Brakes kept locking up. Reported and let them know. Has to call when we got there because doors were locked during business hours with a hand written sign telling us who to call. When I called and reported issues they said just to drop it off. No offer of another trailer or compensation even for a defective unit. On top of all this we had no help disconnecting and my fiance just had surgery. Someone should ALWAYS be at a business location during business hours and when something goes wrong offer to help make it right. They didn’t act like there was a care in the world for our experience.
Nicole P