Customer Reviews for Affordable Fleet Service LLC
(Concessionnaire U-Haul dans le voisinage)

2148 évaluations

42211 Cochran Mill Rd   Leesburg, VA 20175

(571) 252-8314

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 4h pm
  • Dim : 9h am à 2h pm
Heures d'ouverture spéciales
  • 5/18/2021: 8h00 am - 1h00 pm
  • 7/1/2021 - 1/1/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(571) 252-8314

42211 Cochran Mill Rd
Leesburg, VA 20175

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 4h pm
  • Dim : 9h am à 2h pm
Heures d'ouverture spéciales
  • 5/18/2021: 8h00 am - 1h00 pm
  • 7/1/2021 - 1/1/2022: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Excellent service à la clientèle

Yeong K. 
Évaluation :
3

After hours drop off. Location is a bit off the beaten path.

JOHNCLIFFORD M. 
Évaluation :
5

Bed of trailer had small about of debris, and the trailer was missing a pull handle and the lip protecting the hitch knob had been bent making it hard to operate the security latch. Overall, I've rented this trailer before and it functions perfectly, just has wear and tear from some abuse over the years. I'd rent it again any day.

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ted P. 
Évaluation :
5

Every part of the rental was handled in a fast and professional manner. Great service

MARTINALAN B. 
Évaluation :
5

The staff was very nice and helpful, would definitely use this location again. Merci!

GILBERT H. 
Évaluation :
5

The individual that checked me out made sure I was hooked correctly and told me about the state requirement to cross the chains excellent as I did not know this.

Daniel M. 
Évaluation :
5

The online checkin process didn't work. After almost 10 minutes the shop called and had it cancelled and I had to start all over again in person. Not good! That said, the girl in the shop was fabulous -courteous, efficient and helpful. She gets 5 🌟

Holly G. 
Évaluation :
2

THIS WAS AN HORRIBLE EXPIRIENCE RENTING A FREAKING TRUCK TO MOVE SOME BIG ITEMS, FURNITURE ETC. WHAT A NIGHMARE. OMG!

Gilma C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David G. 
Évaluation :
5

Easy drop plus lots of room to move equipment around. Great location and staff.

Bryan C. 
Évaluation :
5

The vehicle may have been well maintained, but it sounded like a bucket of bolts at 123 000 miles. Staff was excellent! Location is close too!

STEVENFRANCIS H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian J. 
Évaluation :
5

Amy was great and we were glad they came to our rescue. We will recommend and use again!

George P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William G. 
Évaluation :
5

Efficient. Great guys. Thanks!

Robert W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Roc M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMESGARY C. 
Évaluation :
5

The staff at this location was SO friendly and helpful!! We will definitely be sure to use this U Haul location again should the need arise.

Leslie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARDLEE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark H. 
Évaluation :
5

Wonderful customer service and professional staff.

MUBINMEMBOOB J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alyssa F. 
Évaluation :
5

I love the convenience of this location. The always have truck or trailers I need - just when I need it. Staff is very helpful and quick moving people through the process.

MARKPHILLIP B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lance W. 
Évaluation :
3

When I booked the trailer online, I could not confirm due to lack of availability. I called the customer service number, and it was a VERY LONG WAIT!! When I did get to an agent, they gave me a local number for the "tracking people", who were able to help me. Why don't you provide that information to customers with a confirmed reservation???

Douglas H. 
Évaluation :
3

The office and facility were fine. The trailer was an older one and it leaked on Saturday when it was raining causing clothing and items to get wet and damaged.

Jeff B. 
Évaluation :
3

The employees working at this location were not wearing masks even though there was a mask required sign on the door. Other than that, the staff was very nice and attentive.

Jeremiah M. 
Évaluation :
5

Great Experience !!

Mario D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUCEALAN D. 
Évaluation :
1

No employees were wearing masks, including Manager. Plus I totaled my car on the way in! Hit a rock that totaled my car FYI

steven G. 
Évaluation :
5

Easy drop off!

Hans L. 
Évaluation :
5

Pickup and return were fast and changes to original reservation were easy-underestimated the move so had to extend reservation. Amy was helpful to point out that I could have the truck for 24 hours instead of reserved 8 hours-so make the move less stressful

CHARLES Y. 
Évaluation :
3

The 6' x 12' trailer I rented was 29 years old. The running lights on the right rear were not working. Four of the marker lights on the right side were not working. Three of the four tires were worn down to the wear indicators. In summary, it was a metal box on wheels without much maintenance. I hope their trucks are better-maintained.

William G. 
Évaluation :
3

Only one person on duty who was helpful but handling 3 customers at the same time.

RICHARD S. 
Évaluation :
4

Very professional and great to work with. On the in road in no time.

HOMERGERALD B. 
Évaluation :
5

The truck was clean, but had mechanical issues. It would stick in first or second gear constantly, making the drive difficult. I was concerned at times that it wouldn't make it.

Joshua R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GLEN O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shaun H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew H. 
Évaluation :
4

My only complaint is that the actual amount of gas in the tank at time of pick-up was less than what was told to me/on the paperwork, so I ended up paying for more gas than I used in order to not incur charges after drop-off.

Jennifer B. 
Évaluation :
4

Ordered online to pick up cover pads. Pick up site didn't have any and had no time to find replacement pads. Online ordering and site didn't communicate to me the day prior to give me time to find a location that did.

Anthony G. 
Évaluation :
1

My next communication will be a 0 star rating for U-Haul on Yelp. I initially submitted my reservation to U-Haul in Manassas Park, VA, and was told I could pick up in a 10 mile radius. Fleet U-Haul is over 30 miles away. 2 years ago the same thing happened with a truck picked up 20 mi. out of the way. Much extra cost in mileage and fuel accrued. When the trailer was picked up at Fleet, I told them the U-Haul Drop off location should be at Pinnacle Storage in Calabash, NC. The staff member agreed and told me that was the drop off. NOT in Sunset Beach. When I told the staff person at Fleet I would be dropping off the trailer in two, not four days, and wanted to change the length of rental, the staff person said that Pinnacle would make necessary adjustments and refunds at drop off. That was NOT TRUE. Pinnacle said that One Way rentals are NEVER refunded for unused days. The drop off assigned was in Sunset Beach. Pinnacle did accept the trailer, and provided a complementary discount of 35 $.

robert B. 
Évaluation :
4

Make it easier to identify trucks by using the vehicle number. The other code isn't obvious and if the agent forgets to mention it then it takes a while to find the vehicle. Marking the parking spots with white liner may also help.

Michael O. 
Évaluation :
3

Not have dirty vehicles Help with an estimate before hand of what size is needed Work on the Check engine light

barbara D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLAS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph T. 
Évaluation :
4

The truck needs a new battery.

Tom S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ed M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard K. 
Évaluation :
4

Simple rental, very knowledgeable staff

john K. 
Évaluation :
5

no suggestions

Elaine L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth H. 
Évaluation :
5

I have used Affordable Fleet for both pickup and drop off many times and they are my go-to location. They are always very helpful.

RICHARD C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William B. 
Évaluation :
4

Friendly and competent staff.

Mark W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stacie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUSTIN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REBECCA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George D. 
Évaluation :
5

The lady that helped me at check out was very helpful.

Mel B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cara S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHARLESR JR. S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick L. 
Évaluation :
1

Charged me for two trucks and won't respond to telephone messages or emails to location - can't speak with anyone because nobody every answers the phone during business hours, I've called about 6 times. I finally contacted corporate and am waiting to hear from them because it is clear this location will never respond as I've left 3 telephone messages and sent two emails since January 15.

Vincent F. 
Évaluation :
4

In and out quickly, with a very helpful staff!

Brian R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John P. 
Évaluation :
4

I arrived with a serious timing problem, not Affordable's fault. Amy was exceptionally focused on doing everything she could to fix that. She'd already contacted the guy returning "my" trailer because she figured out my concern on her own. SO when I arrived, she knew it was coming soon (because she'd made the effort to make that happen) and she processed the paperwork and went in search of pads (apparently in short supply) so they were ready to toss in when he got there. Turnover of the trailer took maybe 5 minutes and my day was saved. In a world where too many just toss out the fine print as an excuse, Amy just focused on solving the customer's (i.e. my) problem.

Eric A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin C. 
Évaluation :
2

Truck sounded terrible. Front axle made lots of noise. Mobile app for check in was Average but.....Office said open at 8:00 am so I made rental for 8:30 am. Staff did not arrive until after 9:00 am... I had to call 800 support due to mobile app issues at checkin and return. Return app could not locate my phone and support could not fix it either so I had to just drop the key without mobile checking. Total time waited at the rental lot 1 hour.

Larry W. 
Évaluation :
1

This is not about the location per se but rather the whole online check-in and check-out experience - too many steps that next time if that's what I am asked to do I will not use u-haul.

Amjad G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrey M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adrian C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon A. 
Évaluation :
5

The young woman at the desk was a pleasure to work with. Helpful, funny, and thorough.

George P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rahban K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan S. 
Évaluation :
5

My entire experience was very good. It was easy to rent a truck from Uhaul. The employee at the Leesburg Va. location was helpful and answered all of my questions. I received excellent assistance from a Uhaul customer service rep named Chris when I called to ask questions about my trip and use of the truck. Very pleased with my experience and will us Uhaul again in the future.

gary C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NICHOLAS D. 
Évaluation :
5

The young lady working the counter/phones/yard is amazing! Great customer service and energy!

Gregg L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Letroy M. 
Évaluation :
1

The truck was not clean and had not been wiped down between uses. The staff was not wearing masks and insisted I come inside. I felt totally unsafe when renting from this company and will never use Uhaul again. Your Covid procedures show a total lack of concern for your customers' safety.

Elizabeth H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Joseph B. 
Non reviews have been submitted for this location.

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