Customer Reviews for Affordable Fleet Service LLC
(Concessionnaire U-Haul dans le voisinage)

2 307 évaluations

42857 Durham Crt   Leesburg, VA 20175

(571) 252-8314

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 4h pm
  • Dim : 9h am à 2h pm
Heures d'ouverture spéciales
  • 9/28/2021 - 10/3/2021: 9h00 am - 12h00 pm

Services dans cet établissement :

Pour nous contacter

(571) 252-8314

42857 Durham Crt
Leesburg, VA 20175

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 4h pm
  • Dim : 9h am à 2h pm
Heures d'ouverture spéciales
  • 9/28/2021 - 10/3/2021: 9h00 am - 12h00 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

The lady at the front desk was very attentive and courteous. I accidentally locked the key inside the truck; she immediately got the help for us and unlocked the truck. She was very patient in answering all of our questions.

Peter M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Steven N. 
Évaluation :
5

Always good communication and friendly people

Louis C. 
Évaluation :
3

The online check-in procedure was infuriating. You need to tell people up front that you're going to want additional information at the time of pick up. Additionally, it should be indicated that you're going to call the individual listed as an additional contact. Dropping off the truck was not any easier. The online form refused to recognize the QR code that confirmed what location I was at and clicking the it's not working button did nothing. It was only once I gave up and hit cancel that it progressed me to the next screen.

Michele D. 
Évaluation :
5

Excellent location excellent service

HAIDERBASIL I. 
Évaluation :
2

Truck had siding hanging off of it when picked up. The truck also had no coolant in it. Truck broke down 80 miles after starting the drive. All engine lights came on and we were driving at 2 mph on the interstate. Called UHaul roadside assistance to let them know about the issue. After waiting for 1,5 hours roadside assistance said they were no longer able to come. Fixed the problem ourselves hoping it was only a coolant issue. Drove for about 2 more hours, out of coolant again and broken down again. Obtained more coolant along with lots of extra to finish the move. This was ridiculous because it was apparent that UHaul did not check the truck out before issuing it to anyone. I will NEVER use Uhaul again. If UHaul had ANY DECENCY whatsoever a full refund would be issued. Rather than this move being easy it turned into an all night drive, two breakdowns, no sleep from Friday-Sun because of the time lost w/ the breakdowns.

Scott B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Youcef K. 
Évaluation :
4

When I got back to the lot with my truck, there was no available parking spaces (partly because other drivers took up two spaces with their trucks), so I was forced to park in front of some other trucks and block them.

Evan C. 
Évaluation :
1

My keys for vehicle pick up weren't available and i had to figure out a rental from a local Penske last second. Very unprofessional!

Romin Z. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jose G. 
Évaluation :
3

Website said location was open Saturday. It was not. Trucks mixed in with junk cars.

Gus F. 
Évaluation :
3

They charge me for the whole gas tank not for I was used

CARLOSALBERTO C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFERR M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSANMARIE S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hugh H. 
Évaluation :
1

My uhaul clearly had mechanical issues!! I was an hour from home when it broke down. Roadside assistance was nearly unreachable. I entered an online request and sat on hold multiple times for 40 plus minutes!! After over 3hours of waiting, my cell phone battery was dying, my sister got online with a customer service rep. Now at 4 hours and a threat to call police, they finally called a tow truck!! I was not picked up till 5 hours after my original call!! Phone was DEAD. No help. Zero! Uhaul put my safety at risk and left me stranded in another state for 5 hours! Unbelievable. And uhaul is completely at fault. Cost me not only the uhaul but my hired movers, my time, and tip I paid the tow truck driver!! I'm following up Customer Service.. I expect to be heard in this case. No one should ever experience what I did.

JILLWALIGURA D. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Liam O. 
Évaluation :
1

The truck smelled like cow dung! Filthy truck full of spiders! Never again!

Xavier C. 
Évaluation :
5

Service was thorough and efficient.

PAULSTANLEY V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lisa W. 
Évaluation :
5

Everything worked well. I am a regular customer.

JOHN W. 
Évaluation :
5

Dealing with Phil Kelly was an amazingly quick and pleasurable experience.

Rocky R. 
Évaluation :
1

my 15' truck wasn't there it was gone. lady on the desk said she can't do anything about it... but after i put so much pressure she said she could give me a 10' truck (meaning more trips for me) and she would give me a discount on the mileage (which she didn't)

Diego R. 
Évaluation :
1

THE PROBLEMS WAS NOT WHERE A PICK UP THE ISSUE WAS I DINT MAKE THE RESERVATION TO BE PICK UP THERE 45 MINUTES AWAY FROM WHERE A MADE MY RESERVATION SINCE 2/2021 AND MY MOVE WAS SCHEDULE FOR 7/30/2021 AND COMING DOWN TO THIS TIME THEY TOLD ME THAT I HAVE TO DRIVE 45 MINUTES FROM THE RESERVATION I MADE TO PICK UP THE TRUCK IT WAS VERY INCONVENIENCE AND ON PROFESIONAL FOR UHAUL TO DO THIS TO SOMEONE THAT MAKE THE RESERVATION FOR MONTHS,

Maritza C. 
Évaluation :
3

Had rented a dolly as well, was surprised to find out no dollies were available. Customer Service at desk was mediocre.

Khalid K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachary Etter E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steve S. 
Évaluation :
2

Doing mobile pickup for the first time was not intuitive enough. There needs to be better direction on where and how to pick up the keys. I also filled the tank up above what I received it at but never got reimbursed.

Robert R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louis Z. 
Évaluation :
5

Night drop off worked well.

Joseph G. 
Évaluation :
5

not much. this is the second time I've used them, and they've been great!

John K. 
Évaluation :
3

Trailer lights were not working.

Charles R. 
Évaluation :
5

Great service

Mark T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Krasimira H. 
Évaluation :
5

The girl who works there is super knowlegable and helpful. Thats why I always go to this location.

ISABELLEFAIRFIEL B. 
Évaluation :
5

Great service and easy check-in/check-out.

Patrick K. 
Évaluation :
2

First, the truck I ordered wasn't available so Uhaul cancelled that from the original pickup location I requested to and moved it to this one. The lot was kind of a shady towing company lot that was very difficult to maneuver a 20-foot Uhaul truck through. The truck I received was relatively clean, however it definitely needs some maintenance. The a/c continuously switched between cold air and hot air, which isn't great for Virginia in August when you're moving things. Then, the truck started to overheat and the check engine light came on after sitting idle for about 5 minutes. I called the roadside assistance number located inside the cab of the truck, which directed me to the website. To put all the information in took another 8-10 minutes of sitting parked on the side of the road. This was about 3 hours into a requested 7-hour rental that was reduced to 6-hours after the the original truck I ordered wasn't ready. Luckily, after sitting for about 30 minutes parked on the side of the road, I tried the engine again and the truck was no longer overheated, but the check engine light was still on. I cancelled the roadside assistance and just drove back to the lot as I didn't want to risk breaking down or worse while continuing with my rental. I drove the truck back with no A/C to the lot and dropped it off and needed to get an Uber back home, which wasn't easy given the location of this place. I've rented Uhauls in the past and usually don't have any issues. This was a rough rental all around.

Gregory W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PRASAD K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ELIZABETHTURCOT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Warren R. 
Évaluation :
5

Nothing. Representative was expeditious, professional and courteous.

Kashef M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph H. 
Évaluation :
3

The address provided to me by U-Haul was wrong. The location had moved, and U-Haul did not update the address on all records. I also did not receive a dolly that I paid for at this location.

Kevin G. 
Évaluation :
2

Just more friendly check out, the checking was just ok, the truck was not really clean, however it was a truck rental and not a car rental

JOSEANTONIO C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREASMARTIN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHERRONAL L. 
Évaluation :
1

customer service were a bunch of ass hats

EDWARDTHOMAS H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOHN L. 
Évaluation :
5

Na

Matthew F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derek S. 
Évaluation :
5

Nothing at this time.

Roy D. 
Évaluation :
5

It was just expensive. That has nothing to do with the location though.

William S. 
Évaluation :
5

The young lady helping was very nice and she was able to handle more than one customer very efficiently.

Daniel A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

fred F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth I. 
Évaluation :
5

Nothing at this time.

ROYJAMES D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel S. 
Évaluation :
5

Merci!

RYAN M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MALADYJADE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROY P. 
Évaluation :
1

Contact me immediately. I have reached out in every way possible to request a refund. This is unacceptable customer service. I'm ready to sue.

willow H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brad S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Uma R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ashley M. 
Évaluation :
1

have more representatives that actually pick up the phone and have the truck that's reserved at a specific time to actually be on the lot at that time. I also got charged the wrong amount and no answer from the lot in which i picked up the truck.

Coron T. 
Évaluation :
4

The employee working that morning was very helpfully and professional. Explained all of the terms of the contracts and assists with getting the truck. Nice to get that level of service.

Frank C. 
Évaluation :
5

The mirrors are NOT adjustable; you can only swing the arm out and that's all you can do, not very helpful in adjusting it so it actually can see the cars behind you.

Yat C. 
Évaluation :
5

easy pickup and drop off. Very helpful and friendly service.

David G. 
Évaluation :
5

Very friendly people at this location and very helpful. I'm very grateful for a professionally-run location so close to my home.

Peter F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey A. 
Évaluation :
4

It was very hard to find the location because they had moved, and because they were sharing a building and the U-haul sign was not visible from the road. Otherwise, it was a positive experience.

SANDRAJEAN P. 
Évaluation :
4

It would be very helpful if there was a sign on the building or even a sign directing to where the building is. Even though the U-Haul trucks outside should be a sign enough, it would be very helpful if the actual building had a sign.

Mwendwa M. 
Évaluation :
5

Amy Capitan was friendly, personable and efficient. The truck was in good condition. Drop-off was simple and easy. The overall experience was uneventful - as it should be.

Harold N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hamid S. 
Évaluation :
1

No scan code on the window.. no directions for unattended drop off. didn't know what to do. I dropped the keys in the drop box before knowing I had to take pictures of the odometer and fuel gauge. very long day to end with grief.

LOUIS Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark B. 
Évaluation :
3

The owner did not inform us that he would be closed when the rental was due back before 4 pm. No instructions were given.

Amy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACKMICHAL N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edgar C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David G. 
Évaluation :
4

If possible have telephone service for initial rental.

Kevin T. 
Évaluation :
1

They give me empty tank gas and I returned the car the way they give me and they charge me for the gas extra.. And I was having issue with the car when I called for help the owner instead of helping me he was yelling at me and he was very unprofessional and very disrespectful. I have been a customer for Uhual for a while but this location has the worst service I have ever experienced

ARASHS M. 
Évaluation :
3

Make more things applicable

Daniel C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cristian G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALDJ L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louis A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JACKMICHAL N. 
Évaluation :
5

Process was very easy and went very smoothly

SUSANMARIE S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Raghunandan J. 
Évaluation :
4

Very accommodating at the last minute when my other arrangements fell through!

LISAMARIE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOUISMANUEL A. 
Évaluation :
1

the place was in shambles. Sign on the ground, trucks parked in a lot next door, not located with the building for return, etc.

Brandon D. 
Non les évaluations ont été soumises pour cet établissement.

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