Customer Reviews for Affordable Storage Guys
(U-Haul Neighborhood Dealer)

83 évaluations

6044 Scottsville Rd Ste 101   Bowling Green, KY 42104

(270) 282-4777

Heures d’ouverture

  • Mon-Fri: 9 am–4:30 pm
  • Samedi : de 10 h a.m. à 2 h p.m.
  • Sun: Closed

Services dans cet établissement :

Pour nous contacter

(270) 282-4777

6044 Scottsville Rd Ste 101
Bowling Green, KY 42104

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 9 am–4:30 pm
  • Samedi : de 10 h a.m. à 2 h p.m.
  • Sun: Closed
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Always friendly, always helpful, always professional.

Michael Hargreaves  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian Bybee  |  Expérience générale 
Évaluation :
5

Simple process to drop off

Steven Jantz 
Évaluation :
2

Scottsville road location is not helpful at all. I moved to another storage after being with you for several years. Previous office staff was always great and helpful. The current staff are like robots and not sure they understand customer service. It took twice to cancel my unit. I canceled. Then …. A phone call saying my unit is empty , so I called back and cancelled again. Very unprofessional staff at Scottsville road location

KIMBERLY CUNNINGHAM  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TODD BOWLES  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian Gatlin  |  Expérience générale 
Évaluation :
5

Elizabeth was friendly knowledgeable and just all around awesome

Trista Gillespie 
Évaluation :
5

I had a great experience with storing my items here. The office personnel were always friendly and helpful. I would definitely recommend them for all your storage needs.

CAROLYN REID  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy Wyatt  |  Expérience générale 
Évaluation :
1

I did not order this UHAUL PLEASE CONTACK ME IMMEDIATLY FOR IT IS NOT ME THAT PI KED UP THIS UHAUL CALL ME AT 270 645 3050 FOR I AM IN LOUISVILLE, KY.

George amador 
Évaluation :
5

The staff was more than helpful. We moved in over a weekend and the staff took time out of their day off to drop a lock off to us. They made move in and out easy and went the extra mile. We would recommend to anyone needing a storage facility.

Rylie Guffie  |  Expérience générale 
Évaluation :
5

Every thing mat my standard for storage.i loved it.

Barbara Burnam  |  Expérience générale 
Évaluation :
1

There was no one at the location when we got there. It was 11:30 am . They were closed for the day. So I couldn't tell you about the people there. We waited to see if anyone would come back but no one. Then when I tried to call for assistance I had to take pictures of inside truck but I had already turned in the key so not possible. I waited to turn in the truck until Monday morning so there would be someone at the location. As I said no one. Then I had a problem getting the location finder for your company to work so by the time we got that to work it was after 12:00 drop off time I called got automated system almost impossible to get past that to talk to a person. Finally got someone and she just said drop the key all will be ok when I asked for her to verify my call she acted like I was stupid for wanting that I usually am very easy to please but this was not a good drop off. I don't think I should have to do your work for you. I asked if I could drop off at another location and was told no. I better not get any extra charges for this drop off.

Signe Blanton 
Évaluation :
4

Easy to get in and out, convinient. Only complaint is that the fee was raised about every year.

JOHN DOWNING  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca Bilbrey 
Évaluation :
5

This was one of my best storage rental experiences. The staff was very nice, and I felt secure when I needed to access my unit after hours. I only needed the space for a few months while reorganizing my house, which worked out perfectly. I would highly recommend this facility.

Tina Brewster  |  Expérience générale 
Évaluation :
5

the gals who work there and their supervisor were awesome and understanding with my unique situation.

sandy boardman 
Évaluation :
5

Moving out was easy and smooth Took picture if empty unit and text and just put keys and lock into a slot in the door to the office Everyone that I dealt with was very friendly and helpful Thanks

Yvonne Hermann  |  Expérience générale 
Évaluation :
5

Have now used this location twice and both times were extremely satisfied! Would recommend to anyone!

Sherri Vincent  |  Expérience générale 
Évaluation :
5

Very friendly and helpful staff!!

Tessa Smith  |  Expérience générale 
Évaluation :
3

I have no problems with the location of pick up the people were friendly.

Kenny Tallchief 
Évaluation :
5

This storage cavity really worked well for us when we moved back in state. The facility was clean, well kept, and the people were very friendly.

Nanette Jordan  |  Expérience générale 
Évaluation :
5

Great storage facility. Easy process to get rental unit started and easy to complete when finished.

Gregory Moore  |  Expérience générale 
Évaluation :
5

Everything from start to finish was easy. I was impressed with how professional and clean the facility was. Elizabeth was very helpful and kind.

Alicia Grebner  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David Ashley 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN HARWOOD  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jamie Hill 
Évaluation :
5

It was after hours can’t answer

Mary Thomas Smith 
Évaluation :
5

Always helpful and personable. Great to work with

ANGELA SHOULDERS  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle. Friendly and knowledgeable!

Brian smingler 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith Koonce 
Évaluation :
3

The location was fine. The truck share process was awful. It kept telling me a need to share my location and I followed the directions that were given, but it still wouldn't work. I called Uhaul and waited on hold for 40 minutes just for the lady to give me additional directions on how to share my location. Why weren't these directions given in the link??? I waited for 40 minutes for something that could be added to the directions in two sentences. Horrible! But I have a feeling Uhaul doesn't really care about making it easier for their customers since they're one of the only options for moving vehicles.

Jessica Bayer 
Évaluation :
3

The key drop box was not clearly marked. Was not the type shown in the online picture. The note on the door said 'Please put world lock in the drop slot on the front door'. Not referring to U-HAUL.

Timothy Faulkner 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark Bartram  |  Expérience générale 
Évaluation :
3

Person who handled return inspections wasn't available so had to return the following day to receive my deposit. Just another inconvenience courtesy of UHaul.

nathan Mcelfresh 
Évaluation :
5

Steady, quiet, climate controlled storage satisfactory to use. I rented for four years.

ANNE HEINTZMAN  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mendey Blake  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA STALLINGS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD RYNE 
Évaluation :
5

I used your storage facility for 10 years and have no complaints. My husband and I appreciated the Veterans discount. Having access to boxes and supplies is very helpful. The only suggestion I might add is for those not familiar with using storage is to place plastic liner on the floor and use Damp Rid for any moisture in the unit. Thanks...from the Jaggers !!!

LAURETTA JAGGERS  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Vincent Ostertag 
Évaluation :
5

Our experience could not have been better! Manager (Crystal Turner) and Assistant Manager (Alizabeth) were helpful in every way - making things understandable, safe, secure and giving us the assurance that we (and our belongings) were "in good hands!" They were great!

BOB SIDDENS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jack Croul  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David Brown 
Évaluation :
5

The young lady that runs the office is awesome! She was very helpful, and went above and beyond to ensure I had a positive experience!

SHANNON SWAFFORD 
Évaluation :
5

Service was great. She went over Ans beyond to help me with my rental

KIMBERLY CUNNINGHAM 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHEYENNE HANSBROUGH  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT RAMIREZ 
Évaluation :
5

Excellent service à la clientèle

TRACY WOLFE 
Évaluation :
5

The movers informed me that there was standing water inside of unit . I had to throw away two bookcases & a couple of boxes of items that were soaked & contents were damaged. Glad you force us to buy the insurance on our units as I will need to have the bookcases replaced. Other than that, everything else is great.

MARILYN MILLER  |  Expérience générale 
Évaluation :
5

Elizabeth was great to work with. She had everything ready and was helpful for the whole process.

ROBERT RAMIREZ 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EARL BELOIN  |  Expérience générale 
Évaluation :
2

I really like the owner, but the employees on the other hand, not so much! I was there on two different occasions and was yelled at by the female employee that, "only one person per family". Mind you, I have my child. And on the first occasion she asked if she was coming off like a "bitch". And I gave her an honest reply. So for her to do the same thing the second time, she knows exactly what she doing. Another than her, my use of Uhaul at this location, it was good.

QUINTON SMITH 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHIRLEY HAMBLIN-EATON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAROLE ELI 
Évaluation :
5

Very friendly staff and the storage building was clean and no problems with mice. I would definitely recommend this storage place.

LINDA THOMPSON  |  Expérience générale 
Évaluation :
5

Thank you affordable storage!!! Ya all are wonderful staff!!! Your units were very clean!! If I need a storage unit again, I will definitely give ya all a call for a unit!! Keep up the good work!!

DEBBIE SLONE  |  Expérience générale 
Évaluation :
2

Had a sign on the door saying "Mask required but if you aren't wearing one we'll assume its for a good reason"

Adam Owens 
Évaluation :
5

Will recommend to anybody in need of storage, esp. environmental controlled.facility

ED DE LOS REYES  |  Expérience générale 
Évaluation :
5

I will absolutely use this establishment again in a few months! The staff was super helpful and made sure I was satisfied. The facility and grounds were laid out efficiently and is well maintained!

CURTIS MARSHALL  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary Gregory 
Évaluation :
5

Tracy was great! Very friendly and helpful!

stacy dePriest 
Évaluation :
5

Everything is top notch at this locati9n

Mary Gregory 
Évaluation :
5

The lady that was there that day was super nice and tried to help in anyway she could we returned our trailer on Sunday at schotts marathon in London the guy was super nice unhooked trailer for us we are 100 % pleased with all would recommend either place to anyone

james eversole 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew Mikolajczyk 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miranda Phelps 
Évaluation :
5

The lady who was working that day was terrific. Enterprise screwed up my reservation and I was able to book last minute. When my gps brought me to the wrong place, she took care of everything and I was outta there in 5 minutes.

Clifford Ritter 
Évaluation :
5

The cab smelled but it looked clean.

DENISE SPENCER 
Évaluation :
5

Excellent customer service. No improvements needed.

DOUGLAS GIBBS 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven Sprague 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris Burgett 
Évaluation :
5

Nothing they r on top of the game 😁

RUTH MILLS 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dana Carroll 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHARBAI WHITE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES WOMAC 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAMELA COX 
Évaluation :
1

While we were driving down the road in our neighborhood after picking up our trailer, it completely came unhitched from our truck and rolled backward while we were driving. Because we were driving in our neighborhood, we were fortunate that there were no cars behind us or around us and we were able to get the situation under control. At first, we believed there was a problem with the trailer, but upon further inspection, we realized that the lady who hooked the trailer onto our hitch did not do so properly. Should we have been on a busy road, this could have killed someone. There needs to be more vigilant efforts taken with safety and training to make sure that those who are hooking up heavy equipment like this know what they are doing. Additionally, this same individual did not seem to know any of the answers to the questions we asked and would always have to call someone else for an answer every time. It seems like there needs to be some additional training there as well.

JAMES WITTY 
Évaluation :
5

Very helpful, informative and courteous. Excellent equipment. Thanks to the u-haul family.

TIMOTHY ALEXANDER 
Évaluation :
5

Great service from Affordable Storage Guys! Lackluster and underwhelming service from the U-Haul online check in. NOT the branch's fault. Poor design and difficult to use the online system. Too many app permissions to find and active and no instructions on how to do so. In the future I will gladly schedule pick up times during business hours only.

Mark Cline 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAY YALE 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amber Flippin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel Phillips 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julia Mccutcheon 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

Retour
Haut de la page