Since the "Pick up my Truck" did not appear on my website account, it took over an hour of calls and website work to figure out my truck was not available. Finally, via phone I was directed to a larger truck-the keys were in the back…but the password was incorrect for the lock. I called the U-Haul number and was told someone would be there to help "in a few minutes." After waiting 45 minutes I walked back to the office again where there was an attendant-the attendant couldn't open it either. Finally (again), someone arrived with a book of passwords and we got the back open. The attendant was only able to find 4 of the 12 furniture pads I ordered. After this 3 1/2 hour ordeal, I was finally able to get to the house where I was paying 2 professional movers to wait.
James C
Affordable Storage Guys
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Bowling Green, KY 42104
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 4,5 - Cote moyenne des clients
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Simple process to drop off
Steven JElizabeth was friendly knowledgeable and just all around awesome
Trista GI did not order this UHAUL PLEASE CONTACK ME IMMEDIATLY FOR IT IS NOT ME THAT PI KED UP THIS UHAUL CALL ME AT 270 645 3050 FOR I AM IN LOUISVILLE, KY.
George aThere was no one at the location when we got there. It was 11:30 am . They were closed for the day. So I couldn't tell you about the people there. We waited to see if anyone would come back but no one. Then when I tried to call for assistance I had to take pictures of inside truck but I had already turned in the key so not possible. I waited to turn in the truck until Monday morning so there would be someone at the location. As I said no one. Then I had a problem getting the location finder for your company to work so by the time we got that to work it was after 12:00 drop off time I called got automated system almost impossible to get past that to talk to a person. Finally got someone and she just said drop the key all will be ok when I asked for her to verify my call she acted like I was stupid for wanting that I usually am very easy to please but this was not a good drop off. I don't think I should have to do your work for you. I asked if I could drop off at another location and was told no. I better not get any extra charges for this drop off.
Signe B