I can't think of anything. But
Wanetta C.
Customer Reviews for AFM Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I have used this location on several different occassions. They are always nice, the trucks are always clean and if you do a 24/7 reservation it is easy to get the truck and it is always outside the gate waiting and ready for you to pick it up.
Keith C.Great job
Julien T.Great staff!!!
James C.Better rental return area for after hour turn-in. Specifically for Auto loaders and trucks.
Marvin K.Rien
carmen M.None needed. I was so impressed and excited. All was so professional and I was treated with so much respect and care. Will look for a reason to deal with them again due to Great Customer Service.
Michelle S.Awesome staff, easy drop off
MOHAMMAD S.The windows inside should be cleaned regularly
jim B.Great customer service, thank you
IDRIS K.Nothing needs improvement.
Katia C.Great staff. I called to let them know I was going to arrive later than planned. They thanked me for letting them know and assured me it would not be a problem.
James M.Nothing your the there is none better!!!
Bruce H.Bruce was very accommodating and professional.
Mark P.Absolutely great customer service!! Very clean equipment. No hidden information. They let you know everything as far as the rental. No surprises at the counter. Thanks UHaul.
stacy C.Just having supplies for a trailer available if I need anything else to hook the trailer or lights
DAVID T.I can't think of anything at the moment.
LLOYD S.The last 3 times I have tried the online check in has been a headache and I was unable to do it. I've had to go in to the store to get the vehicle. And the location I for pick up changed within minutes of scheduling online. I ended up putting more miles than I would have due to the pick up location being further away. The people at the location were great but uhaul has made it so difficult to get the vehicle that I don't think I'll be using uhaul again.
JAMES B.Keep doing what you doing.staff is fantastic .
Bobby M.My rental was parked on a very narrow road which made it difficult to get in and out of the truck during check in. Keys are in a lock box behind a truck in a corner that was not easy to see.
Felix C.I was sent to different locations to get a pickup truck ended up having to get cargo van was told to make sure I bring back fuel tank of gas which I did RIGHT before returning it!!! You still charged for gas and I still haven't been reimbursed the $50 for you all fumble! This is twice now I've been screwed by your company! I'm done y'all are liars
Mary R.AFM was excellent. However, I will say that I am less than pleased with the reservation process. My reservation was with a location on Battleground in Greensboro. I got there when they opened at 8:00 only to learn that my reservation had been changed to AFM on Bessemer. I had to walk home as I had been dropped off at the Battleground location. AFM opened an hour later at 9:00. This threw off my schedule for the day. Long story short - not happy with the reservation process. Happy with AFM.
William F.People were kind. Helped hook up the trailer and make sure things were safe. Very friendly.
John W.This is the state of the arts facility. .... totally wowed at this place...
Leamon D.best experience, excellent customer service!!!! i highly recommend
jahlonie K.It was a total robbery. Here's why: 1. I was overcharged for extra miles (I have evidence of the odometer before and after) 2. I was charged with equipment although I have clearly refused any dolly or furniture covers. 3. They charged me 18 dollars for gas, while I returned the truck with the exact amount of gas, and the charged price was almost double the market price
Shashwata C.courteous and helpful
Calvin R.They did not record the correct mileage or fuel and I was over charged as a result
Danielle C.Make sure truck is in proper driving condition and if you tell the customer equipment is on the truck make sure it is so they don't have to double back to pick it up . My windshield was so dirty when I picked it up I could barely see to drive. Ac worked for a little while then stop if I slow down .
anissa C.Super nice and efficient crew. Truck performed as advertised. Definitely a good experience.
Stephen P.Ensure tires are in a safe condition
Tony Y.The truck leaked water and ruined my mattress and box spring.
Jonathan H.This location made my move a breeze. They were very helpful, detailed and understanding. I was offered a great deal by dropping the truck off at a near facility and he offered additional miles for miscellaneous stops that turned out we didn't even end up needing. Would definitely recommend!
Tasha G.Excellent customer service
William S.Nice Staff!!
TYKISHA P.guys here are OUTSTANDING, very helpful
Seth K.Balance the front tires on the truck. Very rough at 70 mph
Mark B.Please inform them that if the seal on the dolly is broken that the customer is automatically charged the 7 fee for use. Merci
Elnora H.Inform the person personally with the total charge versus it showing up on your bank statement with a charge different than discussed. It was impossible to get through to talk to someone about this. Basically I feel screwed by you all with no lubricant! I WILL MEVER USE UHAUL EVER AGAIN.
Shelley J.U-haul on Gate City Blvd, in Greensboro was an awful experience. AFM was caring and helpful. I will deal with them again
RUSSELL B.Had to wait 45 minutes for a truck after they pulled the wrong one. Pretty sure they lost the key to the one I was supposed to have. Then they gave me another that I had to wait for. I didn't get the location I initially requested either and when I tried to drop the vehicle off it was a different drop off than listed on the website for me to drop off at. Any time I've had to use uhaul or a friend has its been a cluster fuck. I'm going back to penske from now on.
Joseph K.The staff were very helpful, knowledgeable and pleasant to work with. Kip is a great asset to the company. I will definitely use this location again.
Sandy L.Excellent service!! Thank you 😊
Adam B.A never got an email receipt.
Joshua W.No improvements needed.
Tamika P.The guys are nice but the inside of the truck walls were nasty. Who ever had the truck before me left stuff on the walls. The truck has hesitation when pulling off.
Jasmine R.This location is the most efficient UHaul location we have ever rented from. The trucks are clean, run well and the office staff is professional courteous and helpful. We always rent our UHaul trucks from here.
WANDA W.I've rented several trailers from this location and always have great customer service and great prices for your needs. I will definitely rent from this facility again and again.. Thanks U-Haul
Jeffrey M.I had car trouble and was not able to return trailer saturday at 3pm . I returned trailer today because facility was closed on Sunday and i wanted to explain the situation I was charged over $120 on my card without any discussion. My boyfriend dropped off trailer not me yet it was my credit card that was charged when the contract i signed was for $40. I feel like i should have been charged for 2 days not 3 since i was unable to return sunday
Jennifer D.