No problems
Dean T
Customer Reviews for Air Tool Maintenance
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Site sit is closed on Sunday when we went to return the truck. We followed all the steps, took pictures, submitted mileage and gas information. However, when we tried to upload the required pictures, the app wouldn't work. I was instructed to skip the pictures, drop the keys in the drop box and an attendant would call. We never received a call but I did receive notification that we were charged $45 for a cleaning fee and an after hours drop off fee. The truck was clean and why have drop box options if one can't drop the truck after hours? Not happy at all and still have not heard from this location to explain the charge or ask for pics.
Becky Dstock blankets and pads
Phillip SThe person running the place could have been a little quicker with the paperwork but overall it was ok. I would have liked to have a receipt but I was not offered one and the guy never mentioned giving one. I have to go check my bank account to find out what I had to actually pay. I was not very happy with that part.
Kim rI was able to drop off truck via the app and waited for an Uber. I had no problems.
peggy wI picked up the truck and it was reading 16 miles til empty. Had to rush to the closest gas station in the early morning in fear of running out of gas. Took me 30 minutes to do the 24/7 login to be able to get the truck. Truck should be given with full tank then I refill it to full. Very likely won't get any refund in gas even though I left it with more gas in it then when I picked it up.
Ryan HThe gas I out in was syphoned out and they charged me for gas. Apparently this happens everyday . I have not been refunded
jayme vService personnel friendly, helpful and efficient. Small operation the chance chance to be personable. I would definitely recommend this location.
John MYour "service" is now worse then moving. Paid the ceo's too much and now you're a pain to use
Korey RLe meilleur
Nelson SI was told the van had 3/4 of a tank of gas and I had to return with that much or more or I would be charged an extra fee. The man that "checked" me out just handed me the keys and I assumed there was that much gas in the vehicle. Since I was preoccupied with getting my 89 year old Father moved into assisted living I did not notice that the vehicle was acutally on EMPTY. So the vehicle stopped running in one of the busiest places possible blocking traffic and putting me and others at risk. Once I got fuel brought to me I immediately put $50 in the tank. When I returned the vehicle I was told I would it was quite common for the fuel to be siphoned from the vehicles. Since it was below 3/4 of tank on return then I would probably be charged the extra fee but they "would see what they could do"
DONNA HThe place was closed. I spent 45 minutes extra calling customer service to try to get the U-Haul and then was charged an extra $20 for it being a "self-service" rental. I was NOT told about the extra fee prior to renting.
Beth AI went in at the end of the day but the customer service was horrible. The store owner was RUDE and SHORT. He rented me a dolly but forgot to mention I didn't have ramp access with the U-Haul I rented My out of pocket expense was DOUBLE what my online quote was. Never going back there
Breaunna PNext time mention the key to the lock is gone. We wasted time driving back to the location to find out after being told we were good to go. Would've been returned on time had we known the issues prior.
RICARD BGreat company definitely would use again, thank you!
kristen cTruck was clean but had half the gas they said it did. Not a big deal there reimbursed that. Big problem is that they charged me an extra day because he didn't bother to check it in until he could do so (very convenient for him). To be clear I dropped it off at 220 and he said I did at 330. I have pictures to prove it because he seemed shady and I didn't want to get incidental charges that I didn't owe for. I've rented a lot of uhauls. This was by far my worst experience with you. I will examine other companys before leaning on just going uhaul like I have my whole life. Extremely disappointed. Then customer service "opened a dispute". I want my money back immediately and action taken against an authorized uhaul representative who is dirty. I was told a manager would reach out to me. Nothing. If I don't hear back from you by tomorrow I will dispute the WHOLE CHARGE with my credit card company for attempted fraud and you can get it from your shady dealer.
Jason HWhile the person at this location was friendly, he was having massive computer issues to the point that he told me he was going to send me to another location to pick up my truck. Finally, he decided against that, and filled out the paperwork by hand. He spent an inordinate amount of time trying to get the computer to work when he could have just filled out the paperwork by hand after a few failed attempts at the computer. What should have been no more than 10 minutes checking out my truck, turned into almost a half an hour because he wanted the computer to work and refused to do the check-in by hand until the very last minute.
Kathleen COur truck had a near flat tire. We were told to take it to a gas station ourselves. The gas tank had been siphoned and there was barely enough gas in it to get to the gas station. THEN we were charged an additional $25 two days after we returned it for a "cleaning fee" and no one called or emailed to let us know. Just avoid it. There are several nearby uhaul locations that have great staff and well maintained vehicles.
THEODORE SNo place to park, no lines or directions. It's just a business for something else.
Lary lThe manager was an amazing help but the back of the truck had something sticky spilled all over it. Sadly it did get on some of my things before we noticed.
maria RYou charged too much. And changed my location
Alexander GGive them the size that they order.
Jean WMerci.
Maria SThey charged me for shit I didn’t use!
Chalice CNeither my wife nor I could get our location to work with their GPS. However, the owner was gracious and did not charge us for the extra fees. Would go back.
Bradley LThe staff was friendly and helpful.. the truck was ready when I got there … it was a great experience! Thank u. Sherry R.
sherry rComplete c and included charges should be discussed up front. There wew unexpected costs and fees etc. Not discussed before rental. I ebded up being charged 4 times what i was led to believe. False advertising and poor customer service. A secondary side income for this business.
Marilyn DThe iOS app is good start but needs more refinement. I'm sure I am as much to blame since it was the first time using the app. A mistake was made scheduling the unloading help.
Dennis OThere are two locations on river road. Would be helpful to clearly identify the exact location when picking up the truck.
MICHAEL WHad to have a repair man meet us on site to get truck back lift door open. It caused problems for the plan of moving furniture.
Susan SBad experience. Was delayed an hour from original pick up time.
Benjamin GClean ashtray and side mirrors and have everyone park facing street
Sonia AI just feel when you pick up a truck it should be topped off with gas so it's ready to go. I don't like the idea of having to fill the tank up when you need to get moving.
Mark MThe older man who helped me did not offer any help and did not even check in the trailer while I was there. I was later charged a $28 late fee and I was a day early dropping off my clean trailer
Anne CNothing. Service was excellent.
Gary FPersonnel were rude and would not honor fuel agreement set forth by California store. Said "there was nothing they could do." After calling the district manager we were issued a refund. Will continue using U-Haul but not from this location.
dorthy FI was charged for 3 items I did not use that the operator of this establishment claims he removed from the truck. I was charged a cleaning fee to remove these items that I did not use. I was then charged a processing fee because I had to complete my online check in by calling customer service (app would not accept pics of fuel gauge/odometer). So a one day, 29 mile truck rental with one dolly should have been just under $100. After what I assert is fraud and what I'm sure will eventually be chocked up to 'an innocent mistake' the bill grew to about $160. So, buyer beware. The location I used is Air Tool Maintenance on River Road in Eugene, close to NW Expressway entrance. Don't say you weren't warned. For the skeptics -- The trucks only come with one dolly and a bag of furniture pads. Everything else you have to rent and receive from Air Tool Maintenance or whatever U-haul rental place you get your truck from. I picked up a clean truck (one dolly, one bag of sealed furniture pads) on a Saturday using the U-haul app and returned a clean truck (one used dolly with seal broken and an unbroken seal on the furniture pads) the next day on Sunday. Air Tool Maintenance is closed on weekends. Therefore, even if I wanted I could not have rented any extra equipment. I repeat. I picked up a new truck from a closed establishment. Monday rolls around when they open and process my truck magically I have extra equipment in the back of my truck that could not have possibly been picked up in the first place.
Phillip IYou tried to charge me $100. First and last time using this service
Brooke HAgent helped me hook up the trailer
Brad BIt took me 5 or 6 tries to upload the back of my license. That seems excessive. The pics all looked equally as clear. Just seems weird, and took me 10 minutes to check out.
Joshua DIt would be nice if someone had helped me unhitch the trailer, possibly inspected it, possibly gave me a receipt that showed I turned it in. The gal at the desk had to go ask the man in the back where I should park the trailer and she said they would email me a receipt but I don't have one yet.
Amanda PQuick on pickup and drop off. I was thoroughly annoyed by the dolly and blankets hanging in the truck wasting space unless you break the seal and pay to use them. I walked past them in the store - I don't need them occupying space in the truck.
Andrew HGreat customer service! Friendly people and very accommodating.
Marguerite RLocks not available at this location
Bonnie CAll went well
NATHAN CKnowledgeable staff. Super clean truck. Made it easy. If I need a rental I'll be back.
Christopher WPlease inform the customer that they have a lot to do online including photos to do an online return of the vehicle. I returned my keys and drove off to pickup my child and then process the return due to the fact my phone was dead battery and had to charge. I then had to drive back across town to do the vehicle return, had to take pics from the windows and completely guess the mileage. That was not explained or presented anywhere in advance. I am definitely disappointed and frustrated with that part of the process.
Wendy W