The additional supplies I paid for (moving pads, a utility dolly, and mattress bags) were not inside the truck as was promised and paid for. Will be seeking a refund for those
Robynne S
Air Tool Maintenance
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Eugene, OR 97404
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Évaluations des clients
- 3,5 - Cote moyenne des clients
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Dropped off after hours . I feel everything was good..
Troy HThe drop-off location was easy to access and the man working the counter was very friendly. I had no issue with drop off, especially in comparison the the fiasco I had with picking up the truck at U-Haul of Santa Barbara, 4417 Hollister Av, Santa Barbara CA 93110.
Tyler Cprovide the location furniture dolly and boxes as an option to sell to future customers. Other than not having those, it was an excellent pick up experience at this smaller location.
JASON LI was told any time after 9 a.m i could pick up. When we got there at 12:30, we could not get into the system. After numerous attempts with the QR code I had to call customer service to reset the reservation, because I was late picking it up. Still had multiple failed attempts called back transferred, finally reset only to spend the next 30 unable to activate our "emergency contact" bc I was the name on the rental and my husband was the driver. a 1.5 hour experience that should have taken 10. Travel on the road was a nightmare. A/C NEVER worked on the 14 hour drive, and the fan would only kick on when we were going downhill. We were miserable. I filed a complaint on line. And was told to discuss with the people we dropped off. They had no idea what we were talking about and basically said uhaul doesn't guarentee the AC will work. Refiled a claim last night. Hoping for a call today and some sort of refund.
Trent B