Easy drop off, seamlessRANDY L.
Customer Reviews for Air Tool Maintenance
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Eugene, OR 97404
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 8h am à 5h pm
- Sam : 8h am à 12h pm
- Dim : fermé
Heures d'ouverture spéciales
- 9/26/2021: Fermé
- 10/9/2021 - 10/10/2021: Fermé
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Awkward to get to but hey, it workedStanley S.
Hire telephone operators who speak english clearly enough to be understood , and who understand English. That would be nice. If a customer finds him/herself having to call in for some reason.ZAK M.
Only problem was that it took about 15 minutes to complete the online pick up process. I would have preferred being able to arrange everything in advance so pickup was fasterCatherine P.
I reserved the trailer to be picked up at the big uhaul location right around the corner from where I live. I was notified the day before pickup to go to another small cramped dumpy location miles from my house to pickup the trailer.Michael P.
Pick up was smooth. Truck was dirty. Not a big deal, just some trash. Other than that experience was 5 star.LUKE B.
Equipment smelled strongly of cigarette smoke. Huge problem with online check-in, but that was not the location's fault.Jeffrey Y.
Uhaul truck was given to me in an unsafe operating condition. Mirror on the passenger side was taped to the vehicle and fell off on the freeway. This was noted on pickup and no other for rental was available.Thomas K.
Le client n'a pas laissé de commentaire.barry A.
Polite Efficient FriendlyDavid H.
There were no furniture pads in the van upon pick up. Wait g for a refund but have heard nothing.Rebecca M.
Excellent serviceJames G.
How can you improve on excellence ??Susan H.
Le client n'a pas laissé de commentaire.George M.
I was there watching customers walk away because the employee did not know how to operate the computer very well hold onDerick S.
Le client n'a pas laissé de commentaire.Charles P.
Le client n'a pas laissé de commentaire.Kimberly R.
Le client n'a pas laissé de commentaire.Matthew S.
Le client n'a pas laissé de commentaire.Michelle E.
Le client n'a pas laissé de commentaire.Elaine F.
Le client n'a pas laissé de commentaire.Chang A.
Le client n'a pas laissé de commentaire.KRISTIN M.
Very personal well managed smaller establishment but worthy of a Uhaul franchise. Owner takes great pride in letting customers know the basics of uhauljng and gives tips of the travel ahead He took great pain to show me the the trailer functions since I was towing a vehicleRobert T.
Le client n'a pas laissé de commentaire.DAWN MARIE H.
I didn't like the fact I had to get out of my truck and take 2 pictures at night. I felt uneasy. It was convenient after hours pick up âœ" out and in isn't super difficultLucendia F.
Le client n'a pas laissé de commentaire.KENNETH R.
Le client n'a pas laissé de commentaire.Marc G.
Le client n'a pas laissé de commentaire.Katt D.
Le client n'a pas laissé de commentaire.Courtnie D.
Le client n'a pas laissé de commentaire.Brenda T.
Windshield seal wasn't properly repaired. I had to reseat it after driving an hour.Tom F.
Le client n'a pas laissé de commentaire.Kathryn R.
Overpriced, unfriendly, unhelpful, broken app....won't be back to uhaul due to these reasons.Jeffrey D.
Thanks to Dave and others for friendly, helpful service. I recommend this location for rentals.JASON S.
Truck was not clean and ready when we arrived. Individual at desk could not find our reservation. It turned out they were looking at the wrong week-could not operate computer. Personally will never return to this location.Curtis F.
I dropped the trailer off yesterday.There was one couple ahead of me. The manager was polite, competent, and treated me the same. The return took 15 minutes--MAX! I'm very happy with the service.Malcolm P.
Le client n'a pas laissé de commentaire.Wendy B.
Le client n'a pas laissé de commentaire.Wendy B.
Lower costs!!! Allow pickup and return to be at different locations in nearby towns. Inform customers that the 10ft trucks have no ramps!Vicki P.
Dave helped me, professional, friendly, and he was great. Dave explained everything throughly...however I FORGOT TO REFUEL the truck, (my bad), over all I will use this place again and refer to my family and friends. 5 starsTrina H.
Your app didn't work at all. It wasted my time and created aggrivation.Krislyn D.
Le client n'a pas laissé de commentaire.Leanne M.
Le client n'a pas laissé de commentaire.John H.
The gentlemen who checked me in and hooked up the trailer for me never once wore a mask, or even pretended to care that he wasn't, all the while I was wearing one and so was the women at the store. I'm this day and age, it shows a complete lack of not I ly following the law as outlined here in Oregon, but having respect for u-haul customers. I would never use this location again.DUSTIN E.
Nothing I can think of .David R.
Le client n'a pas laissé de commentaire.Laurie K.
Le client n'a pas laissé de commentaire.Susan S.
I was charged a 20,00 $ after hours service fee that was not disclosed in my initial pricing quote and was charged after the fact. Will not use this service againDarla D.
No face masks were being worn so that leads me to believe the equipment and vehicles are not being sanitized. Also charged me by the mile for a pickup that is supposed to be 19,95 for a day for local use.Jamie F.
The owner would not wear a mask so he put customers at risk His wife did but not him at all. That made me very uncomfortable I needed a truck and there wasn't any the size I needed at other locations here so I put up with it. Otherwise I would have left.lynnette M.
Counter staff was not friendly or helpful Luckily I have rented from other locations where staff were very friendly and helpful despite being way busier. I knew what to do but this guy an ass. I was the only one in the shop at this location. It would have been better to have gone through a self checkout process then have to deal with the pissy ungrateful attitude of this attendant.DALJEER O.
The employee (maybe the owner?) refused to wear a mask and made me go into the store to get the paperwork. The law in Oregon states that people inside businesses have to wear a mask. Another big problem - but I think this was U-haul's fault, not Air Tool Maintenance's - is that I'd scheduled a 7:30 24/7 pickup, and then was unable to check in online/using the app. It said that I had to wait until the store opened at 8. Then, when the employee arrived to open the shop at 8, he wouldn't wear a mask, so we had very limited communication. I asked, as he walked by me, outside, if he was checking me in. He told me it took some time to process. A half hour later, I peeked in the store to ask if it was done and he told me he wasn't doing it. He thought I was doing it myself on the app - which I couldn't, because it for some reason thought I had to check in in-person (not true, since there were lock boxes for the keys). I was standing on the side of the road, in the dark and cold, in a sketchy neighborhood, for 75 minutes trying to get my truck. Moreover, it was for work, and so I was late for everything that day. Overall, it was an incredibly frustrating and stressful experience and I am extremely disappointed with U-haul and Air Tools Maintenance. You should check in with the owner and make sure he's complying with the mask requirements in the state. https://govstatus.egov.com/or-oha-face-coveringsSarah M.
Very professional, and quick great peopleKaren I.
stop nickel and diming peopleMikel P.
The car transport did not fit with our truck. The back up light on driver's side did not light up. We had to purchase and attachment that fit our truck to your trailer so the lights would work and it still didn't work. The hitch was rusty and did not fit with truck hitch. The pin would not go through the hitch as was rusty. Would not use again!Leslie H.
I picked up my van an hour late because the online check in did not work. The van was dirty and had cracks in the rear view mirror and tears in the compartment lining.Andrea T.
More equipment optionsRICHARD S.
Le client n'a pas laissé de commentaire.Timothy P.
Le client n'a pas laissé de commentaire.Della T.
Experienced a tire blowout/failure at 70 mph. This was made worse by poor U-Haul performance in getting a repair person to us. We sat on the side of the highway from midnight until 5 AM while u-Haul screwed around with two different vendors to repair the tire. We were told they would be there within an hour and a half and then after two hours told it would be another two hours. Ridiculous and unacceptable.Patrick L.
Le client n'a pas laissé de commentaire.Daniel J.
Le client n'a pas laissé de commentaire.Verdi H.
Le client n'a pas laissé de commentaire.Estha T.
I had to try to rent a truck to just use a dolly. Got truck home to realize no dolly on it. To only be on Hold for over and hour. Then decided to hang up. Then finally tried again. Got through told the person I needed a dolly. By the tiMe I got one you guys charged me for a whole extra day.Vanessa L.
It was so convenient to do 24/7 self pickup. Instruction is so easy to follow and uhaul app works great!Jan Benedict M.
Go to the main branch down River road past Santa Clara square. The guy running air tools shop has no idea what hes doing, took forever even after i pre checked in before going there. He also charged me 25 $for cleaning a few pebbeles out of the bed of the truck, ripoff.Richard B.
My wallet was most definitely stolen by a U-Haul employee.Justina B.
Le client n'a pas laissé de commentaire.Jeri A.
Le client n'a pas laissé de commentaire.phillip W.
Le client n'a pas laissé de commentaire.Patricia B.
Le client n'a pas laissé de commentaire.Douglas H.
Le client n'a pas laissé de commentaire.shyann H.
Really annoyed by all the emailsKENNETH D.
You charged me without my consent.Â I advised as much when I was doing the automated checkout.Â When I picked up the vehicle there was no contract to sign or look over, due to Uhaul systems being down.Â I was not advised of a mileage limit and I took the most direct route via interstates between my locations.Â Â I expect to have the charges promptly refunded to my card. Additionally, drop off was in an unlit area. Not safe at night. Contract Number 23466696Aaron K.
Le client n'a pas laissé de commentaire.Kathleen M.
Le client n'a pas laissé de commentaire.Ron A.
We were quickly unhitched and on our way.Noel D.
Le client n'a pas laissé de commentaire.Helene W.
The uhaul truck was not in good working order. It would get stuck in gear for miles and eat up gas, then lurch causing me to almost get whiplash a few times. Then they messed up the pickup time. I also had the wrong drop off location sent to me via email and ended up wasting almost an hour as well as driving a bunch of extra miles. When I communicated with someone on the phone the first person was great, the second person was rude and condescending.Brad F.
Le client n'a pas laissé de commentaire.GEO M.
Nothing everything was excellent!Jenny N.
Le client n'a pas laissé de commentaire.Michael M.
They went beyond what they we're required to do in my opinion a very good fast in fast outGUY S.
Le client n'a pas laissé de commentaire.Tim M.
Le client n'a pas laissé de commentaire.Edith P.
Service was very goodSheryl G.
Le client n'a pas laissé de commentaire.allen I.
Le client n'a pas laissé de commentaire.Joseph D.
We felt that the process of checking out the equipment was appropriate for the use of the equipment. The vendor was very helpful, and was efficient and effective in getting us checked in as quickly as possible.Randall L.
I didn't feel very welcome by the "Love it or leave it" flag they had behind the counter.Nicole R.
The guy who rented the truck was not especially informative, was confused about the return processJebadiah D.
Le client n'a pas laissé de commentaire.Michael B.
The van had an odor to it. There were strawberries from a previous renter under the passenger seat. The person who wrote the contract did not go over the contract with me. I was shocked when I got to Seaside and the cost was 500 $. 19,95 $ for intown use or 514 $to drive 170 miles. I am going to post negative reviews on all the social media outlets. This is ridiculous.Randy H.
Le client n'a pas laissé de commentaire.suzanne C.
Good advice on pulling the trailer. Quick pick up. Thanks.Harold M.
It was okay. The employee at this location was not at all friendly.Sherryl F.
I spent over 30 min trying to return the key. It was oils not fit in the drop box. Finally I found a paper clip and was able to jam the key in the box. It was very difficult and annoying.JENNY C.
Le client n'a pas laissé de commentaire.Carley L.