Évaluations des clients Aldergrove Mini Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Aldergrove Mini Storage

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Andrew H. le

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Vehicle was clean and fueled to just over half a tank which I wasn't used to as I'd always picked them up years ago with full tanks. However, not a big deal. Unfortunately the vehicle had a significant front end vibration unloaded which got a little better with a load - but was pronounced enough that I had to mention it. Quite probably no previous renter had brought it to the attention of U-Haul, however, so...it is what it is.

Robert K. le

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Throughout my long life I have used U-HAUL dozens of times and have always found the equipment and employees great. The woman I dealt with at this location was pathetic. I rang the intercom to try and get access but no response, then I phoned and she put me on hold for over 5 minutes so I hung up and called back, she tried to put me on hold again but I told to open the gate so I can enter and pickup the trailer I rented. I went into the office and she was still on the phone with someone that was obviously a friend so I waited patiently for a couple of minutes then walked up to the counter and asked if this was going to take all day. I got a dirty look as she told her friend to hang on and laid the phone on the counter. She was extremely flippant in the way she spoke to then Spain the trailers on the street. I asked her what trailer it was and she replied there's a number on it. She huffed and said she had to let me out the gate walked outside opened the fzte and started to walk back in. I asked to show me the trailer as I booked a 6x12 and she kept saying it 10 feet long. Finally we got to the trailer and she said there it is and it's 6x12 as she turned and walked away. I'm 65 years old and lifting the front of a 2 axle trailer over 20" to get it over ball was almost more than I could do. Every U-HAUL location I've rented from always made the trailer was connected properly and made sure all the lights worked. I checked the turn signals and put a rock on the brake pedal to make sure the brake lights worked which they did. I went home loaded the trailer then at 8:00pm I went outside to start my drive to Kelowna as planned. After starting my truck I look out my side mirror and the back of the trailer was dark. I went the back of the trailer and the running lights weren't working! I used my 12volt probe confirming that all my truck connectors were fine. So I ended up leaving in the morning losing a day and not having the help in Kelowna that was waiting to help me unload, I had to unload the trailer myself as my friends were now at work. I dropped the trailer off this morning and told the man there that the running lights weren't working and he said they'd get it repaired but he wasn't interested in hearing me talk about not been able to use the trailer at night. Worst service I've ever had in my entire life. I will be sure not to recommend that location to anyone I know. Regards, Bob Kuzyk 604-418-7791

Steve B. le

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The trailer lay down area is actually a very busy service road for a trucking company.

Fred D. le

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When you only have 12 pads instead of the 24 ordered , you shouldn't charge for 24 . You just stole $10 from me ... .

Dawn B. le

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Le client n'a pas laissé de commentaire.

Raymond R. le

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Le client n'a pas laissé de commentaire.

Karim G. le

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Le client n'a pas laissé de commentaire.

Terry M. le

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Le client n'a pas laissé de commentaire.

Richard H. le

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Le client n'a pas laissé de commentaire.

FRANCISCO F. le

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This location in Aldergrove the lady was very nice and helpful! ***** HOWEVER I CAN NOT DAY THE SAME FOR THE LANGLEY LOCATION ON 56 AVE. The staff is plain rude! We arrived to pick up our reserved trailer which we spent 45 mins doing the paper work, only to find out the trailer we were about to hitch to our truck had brake line issues and it was leaking brake fluid. Luckily my husband is a mechanic and noticed it right away and told the guy. This could have been a liability to us if we were not mechanically inclined. The guy hooking it up to our truck had no idea. They had an extra trailer there and they would not give it to us as it was reserved for someone else. Instead they made us go to another location to pick up a trailer all the way in Aldergrove which was out of our way. There was no apology from the staff in Langley and they never made an effort to accommodate us by giving us the trailer that was already there. Took us three hours to get back to our move!!!!!! The customer service call centres are much nicer and they should train the people in the Langley location to treat their customers better. I will never return to the Langley location and I will not refer my friends. I give this location a zero for ratings! Not good! ****ONE MORE THING! Make sure your at the location in Langley by 6:45pm if your one minute passed they will turn you away and make you come back the next day as they close down their computers at 6:45pm. So if have a reservation at that time and you come in one min past 6:45 they can’t help you. Even though their website says 7pm closing time!

Allen H. le

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A bit better storage for trailers.

kazik k. le

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Very slow and time consuming rental process. All information was already submitted but I was required to provide everything from the beginning. I request the moving van with the loading ramp and was assured that the van will have it. IT DID NOT HAVE IT. There was no other van to rent.

Darren W. le

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Staff was very friendly and efficient.

Gordon R. le

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Le client n'a pas laissé de commentaire.

Michael W. le

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Le client n'a pas laissé de commentaire.

Myron T. le

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We were promised that truck and auto transport would be available to us in Yarrow, then notified that trailer would only be available in Aldergrove. Other than having to re-arrange our schedule and extra time and driving to get trailer, overall experience was good. Equipment was excellent and performed well.

Pat W. le

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Your current customer service procedures and inventory management system needs to be looked at.

CHRIS B. le

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Le client n'a pas laissé de commentaire.

Aaron P. le

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Le client n'a pas laissé de commentaire.

Tony R. le

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Le client n'a pas laissé de commentaire.

John S. le

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Le client n'a pas laissé de commentaire.

Brian K. le

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Only trailer availabe but acceptable. No trailer balls availabe and little or no accessories available at this location. Lady was very friendly and no problem with her.

Robert L. le

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The clerk didn't even walk me to where the truck was parked, didn't check if it was clean, fuel level, mileage, nothing. Also, he told me that I was going to be able to return the truck at any U-haul location and that was false, went to several locations and nobody received the unit so he gave me false information which at the end got me in a very time consuming and frustrating situation. He was friendly and respectful thoguh

Kelly T. le

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Worst unprofessional service I have ever experienced. I will never recommend this company/location in Aldergrove to any colleagues. What started off as a stressful day ended up to being taken advantage of by U-Haul Aldergrove and totally scammed. Not happy.

Tyler J. le

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Le client n'a pas laissé de commentaire.

THANG N. le

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Le client n'a pas laissé de commentaire.

Gord A. le

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Picked up a trailer and opened the doors and it was full of garbage from back to front. Packed with garbage and cat feces. It was never checked when it was dropped off by previous renter. The trailer stunk and was filthy with mud on the outside and inside. After they removed all the garbage, I had to take it and wash it inside and out before using it. All the time this was being dealt with the ladie had such a bad attitude and was rude. The manager did not have much to say either. I spoke to her about her attitude reminding her that this was not my fault as a customer. Her demeanour got better after that. Poor service all around and I paid over $500 for this trailer!!! They didn’t even offer to give me a deal after all of this!!!! Never will use this location again.

Carol M. le

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The truck had not been swept out from the previous customer. The previous customer's contract was left in the truck & it was quite something to see that there was over $125 difference (less) to my contract. I had also rented 12 blankets which were handed to me in 2 plastic bags. They were not pre-counted & I actually only received 9 blankets. The drop off was going to charge me an additional $5 per blanket but did waive that when I explained the situation. My contract 1 month ago to rent the same size truck over a Saturday/Sunday was $55 + other fees for about $90 - this time it was $254.17???? HUGE DIFFERENCE - BE WARY

Nancy P. le

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I was missing the dolly I had rented

Gwen S. le

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Le client n'a pas laissé de commentaire.

brandon a. le

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Le client n'a pas laissé de commentaire.