Customer Reviews for Aldergrove Mini Storage
(Concessionnaire U-Haul dans le voisinage)

517 évaluations

3227 264 St   Aldergrove, BC V4W2X3
(N Of Fraser Hwy)

(604) 607-6427

Heures d'ouverture de l'établissement

  • Lun - dim : 9h am à 6h pm

Services dans cet établissement :

Pour nous contacter

(604) 607-6427

3227 264 St
Aldergrove, BC V4W2X3
(N Of Fraser Hwy)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - dim : 9h am à 6h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

My only complaint was the extra charge on my account. My daughter went and paid it at the location for me on Thursday April 29th and then uhaul itself decided to take out the amount again plus an extra 30 $the following Monday and trying to get ahold of someone is ridiculous I've been on hold for hours and I'm stuck at home with covid but if I can't get ahold of someone I will be going down to the location to get this rectified

Solina G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ryan B. 
Évaluation :
5

I've always been happy with this location and have rented there on many occasions

RAYMOND C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JORDYN W. 
Évaluation :
3

Blankets weren't in my truck. Had to talk with 2 customer service people about removing it from bill. Then I still had to contest my bill at the end of my experience.

Bobby R. 
Évaluation :
2

I received a text message for a drop off location in yarrow when there were 3 other locations way closer right in chilliwack. I was charged the extra miles driving all the way into yarrow when I probably could of drop the truck off in chilliwack without extra costs. Safe to say I will never use your service again. This to me is absolutely poor planning on uhauls part. I would like a refund for the extra 3,90 $ charged. I know this not a lot of money but sending me far away to drop the truck off when I could of dropped it off at a closer location to save money is insulting. Obviously uhaul is just concerned about their business and NOT their clients. I will never use your service again nor will I ever recommend any Uhaul location to any body I know. Very disappointing in this service. Sincerely Very unhappy (former) customer.

kevin L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don O. 
Évaluation :
3

Clean your equipment! I rented a 6'x12' trailer and when picked it up the inside was full of sand and mud. No one came out to do a walk around or assist with connecting the trailer, I had to connect the trailer myself.

Kevin R. 
Évaluation :
1

Usually they are great at this location. The trailer I borrowed had 9 old moving blankets in, 2 of which were soggy.I had nowhere to discard them so we had to handle them several times which was nasty. As far as the trailer goes I really hurt myself lifting it on to my tow hitch from the ground. All your trailers should have winding jacks on to manoeuvre. There is no warning about this! I may have looked elsewhere if ida known. A trailer jack wouldn't be a big deal to mount! On returning I could not lift it off my tow hitch. I had to use my car jack underneath it to get it off and I got covered in dirt doing it. I will not hire your trailers again due to this. That is my main reason for the poor rating.

Christopher H. 
Évaluation :
3

There was an empty pop bottle in the trailer when I picked it up. My main complaint is that when I book a trailer online, at the location close to my home, when I go there, there isn't a trailer available that I booked! Every single time this happens! If there was another company in my area that rented trailers, they would be my business.

WILLIAM E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASWINDER S. 
Évaluation :
3

I had reserved a trailer at the matsqui location on Friday night and when I got there was told that there was no trailer there for me because one of the previous renters had dropped one of the 2 motorcycle trailers off in maple ridge. Somebody should have contacted me, or the system shouldn't have accepted my reservation, instead of having me waste my time going to the matsqui location. This was UHaul's mistake and I should have either been allowed to drop the trailer I rented in aldergrove off at the matsqui place location or allowed to pick up the trailer from maple ridge that belonged to matsqui and given free use of it for the afternoon as long as I returned it to the matsqui location that day. I did so much running around wasting my time and money on fuel because of this mistake that in my opinion, and especially when you consider I've rented a trailer at least 5 times in the last 5 months, I should be given a complimentary trailer rental... get with it UHaul!!

Matthew L. 
Évaluation :
5

It was all easy and the staff were friendly. No complaints.

Lisbeth S. 
Évaluation :
3

Train staff to be customer friendly, most locations are good but some need attention

jasvinder A. 
Évaluation :
5

My online reservation changed to an earlier drop off when I went online to change my pick up time. We were quite confused because we weren't want to change our drop off. Only our pick up. Very confusing

Charlene D. 
Évaluation :
5

Very friendly and helpful. Nice staff available to help. Perfect location for us

Matthew H. 
Évaluation :
2

Location is difficult to find, lacking signage near the entrance

Jodene P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alison N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CATHERINE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tami B. 
Évaluation :
5

Friendly staff, equipment was clean and ready, easy pickup process, but the phone app did not work properly as many have stated....

KEITH H. 
Évaluation :
5

Easy to find. told me right where to drop off the trailer and the online instructions were perfect for after hours drop off.

Troy F. 
Évaluation :
5

friendly people at mini storage location

benjamin A. 
Évaluation :
5

Efficient service. I used the check in from home the night before on my PC and this worked well. Previously tried on my Smart phone and had issues.

Michael K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tami B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DWIGHT T. 
Évaluation :
5

Absolutely the best uhaul experience of my life. Customer service was EXCELLENT and very very supportive.

ELIZABETH G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MORRIS N. 
Évaluation :
4

My move went very well as planned. Thank you.

James M. 
Évaluation :
5

Excellent service

Harry R. 
Évaluation :
5

nothing

MARTIN S. 
Évaluation :
4

If the people are pleasant, which they where, and the equipment I'm renting is good I am happy.

George R. 
Évaluation :
5

Second time from this location. They are my first choice.

Thomas G. 
Évaluation :
3

The cab of the uhaul needs some cleaning. Drinks have been spilled and sticky spots. Also one of the tires had a gouge in the side wall which made me a little nervous that the tire would pop or go flat while using it. The tire should be replaced.

Katie B. 
Évaluation :
5

The onsite manager and secretary were friendly and amicable in conducting the transaction both at the time of pick up and drop off.

Aman R. 
Évaluation :
3

The hitch had not been maintained at all. Barely turn the crank to raise and lower it. ground was broken up pavement and very uneven, making it difficult to move. The lady was very helpful, but really should have had a man out there to wrestle with the equipment.

Roy T. 
Évaluation :
3

My reservation was changed 3 times by Uhaul because of availability at local Abbotsford location.

DAN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terri-Lynne S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ben H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike L. 
Évaluation :
5

Awesome experience !!

robert R. 
Évaluation :
5

The truck tires did quite well in My snowy driveway.

Andrew K. 
Évaluation :
5

I had great service from Aldergrove Mini Storage. The lady in Aldergrove took the time to fix the screw ups that the person at Head Office, made when I booked my rental. I am not sure if they thought I was speaking a different language, but even after I repeated what I wanted 3 or 4 times, telling them they were wrong and/or not listening, the lady in Aldergrove fixed it all in about 5 minutes. Great job by Aldergrove Mini Storage. Next time I think I will deal directly with them to get it done right the first time.

STEVE B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
3

Unfortunately our experience with your 1-800 number wasn't up to par. I was given an inaccurate quote and was directed to a different location than discussed I was sent a confirmation number via text and was told that we would receive a call within the hour. That never happened. Ended up calling for more info and was told to proceed to the location we requested. During our drive to pickup the trailer, we discovered that a different (not desirable) pick up point had been chosen. Upon our arrival, we were told that the smaller trailer we requested was not available. The woman at the Aldergrove location was helpful as she ended up charging us for the smaller trailer, even though we had to use the larger one. Originally the invoice was for 400 $+ Our original quote was 199 $!

Sandra J. 
Évaluation :
3

Convenient hours...fast and friendly

RONALD HENRY F. 
Évaluation :
2

I made appointment for small truck { Poor gas mileage } phoned to confirm items dolly etc mail voice answered phone asked mileage charge was told 1,11 $ per miles appointment already made to move some furniture and time could not be changed arrived women at front counter filled in contract she folded it up and I said hold on let me go over the details price per mile was 1,43 $ per mile I stated was told other rate she said that I did not phone them . not a sorry for the miss understanding etc I quoted the phone # as correct she confirmed # bad experience all around Wont use that company next round of a move ---

Ron B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daylon R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clint M. 
Évaluation :
3

The lady was ok, she did try to tell me the Barriere drop off location was no longer there and I would have to drop off the truck in Kamloops which I told her not a chance it is closed . I told her I have seen it in the last week and it was there. I had to call the 1-800 number to make sure I can drop it at Barriere

peter D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg S. 
Évaluation :
3

Nothing more at this time.

Allen H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve E. 
Évaluation :
5

Vehicle was clean and fueled to just over half a tank which I wasn't used to as I'd always picked them up years ago with full tanks. However, not a big deal. Unfortunately the vehicle had a significant front end vibration unloaded which got a little better with a load - but was pronounced enough that I had to mention it. Quite probably no previous renter had brought it to the attention of U-Haul, however, so...it is what it is.

Andrew H. 
Évaluation :
1

Throughout my long life I have used U-HAUL dozens of times and have always found the equipment and employees great. The woman I dealt with at this location was pathetic. I rang the intercom to try and get access but no response, then I phoned and she put me on hold for over 5 minutes so I hung up and called back, she tried to put me on hold again but I told to open the gate so I can enter and pickup the trailer I rented. I went into the office and she was still on the phone with someone that was obviously a friend so I waited patiently for a couple of minutes then walked up to the counter and asked if this was going to take all day. I got a dirty look as she told her friend to hang on and laid the phone on the counter. She was extremely flippant in the way she spoke to then Spain the trailers on the street. I asked her what trailer it was and she replied there's a number on it. She huffed and said she had to let me out the gate walked outside opened the fzte and started to walk back in. I asked to show me the trailer as I booked a 6x12 and she kept saying it 10 feet long. Finally we got to the trailer and she said there it is and it's 6x12 as she turned and walked away. I'm 65 years old and lifting the front of a 2 axle trailer over 20" to get it over ball was almost more than I could do. Every U-HAUL location I've rented from always made the trailer was connected properly and made sure all the lights worked. I checked the turn signals and put a rock on the brake pedal to make sure the brake lights worked which they did. I went home loaded the trailer then at 8:00pm I went outside to start my drive to Kelowna as planned. After starting my truck I look out my side mirror and the back of the trailer was dark. I went the back of the trailer and the running lights weren't working! I used my 12volt probe confirming that all my truck connectors were fine. So I ended up leaving in the morning losing a day and not having the help in Kelowna that was waiting to help me unload, I had to unload the trailer myself as my friends were now at work. I dropped the trailer off this morning and told the man there that the running lights weren't working and he said they'd get it repaired but he wasn't interested in hearing me talk about not been able to use the trailer at night. Worst service I've ever had in my entire life. I will be sure not to recommend that location to anyone I know. Regards, Bob Kuzyk 604-418-7791

Robert K. 
Évaluation :
3

The trailer lay down area is actually a very busy service road for a trucking company.

Steve B. 
Évaluation :
3

When you only have 12 pads instead of the 24 ordered , you shouldn't charge for 24 . You just stole 10 $from me ... .

Fred D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Raymond R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Karim G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Terry M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard H. 
Évaluation :
5

This location in Aldergrove the lady was very nice and helpful! ***** HOWEVER I CAN NOT DAY THE SAME FOR THE LANGLEY LOCATION ON 56 AVE. The staff is plain rude! We arrived to pick up our reserved trailer which we spent 45 mins doing the paper work, only to find out the trailer we were about to hitch to our truck had brake line issues and it was leaking brake fluid. Luckily my husband is a mechanic and noticed it right away and told the guy. This could have been a liability to us if we were not mechanically inclined. The guy hooking it up to our truck had no idea. They had an extra trailer there and they would not give it to us as it was reserved for someone else. Instead they made us go to another location to pick up a trailer all the way in Aldergrove which was out of our way. There was no apology from the staff in Langley and they never made an effort to accommodate us by giving us the trailer that was already there. Took us three hours to get back to our move!!!!!! The customer service call centres are much nicer and they should train the people in the Langley location to treat their customers better. I will never return to the Langley location and I will not refer my friends. I give this location a zero for ratings! Not good! ****ONE MORE THING! Make sure your at the location in Langley by 6:45pm if your one minute passed they will turn you away and make you come back the next day as they close down their computers at 6:45pm. So if have a reservation at that time and you come in one min past 6:45 they can't help you. Even though their website says 7pm closing time!

FRANCISCO F. 
Évaluation :
3

A bit better storage for trailers.

Allen H. 
Évaluation :
2

Very slow and time consuming rental process. All information was already submitted but I was required to provide everything from the beginning. I request the moving van with the loading ramp and was assured that the van will have it. IT DID NOT HAVE IT. There was no other van to rent.

kazik K. 
Évaluation :
3

Staff was very friendly and efficient.

Darren W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gordon R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
4

We were promised that truck and auto transport would be available to us in Yarrow, then notified that trailer would only be available in Aldergrove. Other than having to re-arrange our schedule and extra time and driving to get trailer, overall experience was good. Equipment was excellent and performed well.

Myron T. 
Évaluation :
2

Your current customer service procedures and inventory management system needs to be looked at.

Pat W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHRIS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tony R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
3

Only trailer availabe but acceptable. No trailer balls availabe and little or no accessories available at this location. Lady was very friendly and no problem with her.

Brian K. 
Évaluation :
2

The clerk didn't even walk me to where the truck was parked, didn't check if it was clean, fuel level, mileage, nothing. Also, he told me that I was going to be able to return the truck at any U-haul location and that was false, went to several locations and nobody received the unit so he gave me false information which at the end got me in a very time consuming and frustrating situation. He was friendly and respectful thoguh

Robert L. 
Évaluation :
1

Worst unprofessional service I have ever experienced. I will never recommend this company/location in Aldergrove to any colleagues. What started off as a stressful day ended up to being taken advantage of by U-Haul Aldergrove and totally scammed. Not happy.

Kelly T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THANG N. 
Évaluation :
1

Picked up a trailer and opened the doors and it was full of garbage from back to front. Packed with garbage and cat feces. It was never checked when it was dropped off by previous renter. The trailer stunk and was filthy with mud on the outside and inside. After they removed all the garbage, I had to take it and wash it inside and out before using it. All the time this was being dealt with the ladie had such a bad attitude and was rude. The manager did not have much to say either. I spoke to her about her attitude reminding her that this was not my fault as a customer. Her demeanour got better after that. Poor service all around and I paid over 500 $for this trailer!!! They didn't even offer to give me a deal after all of this!!!! Never will use this location again.

Gord A. 
Évaluation :
3

The truck had not been swept out from the previous customer. The previous customer's contract was left in the truck & it was quite something to see that there was over 125 $difference (less) to my contract. I had also rented 12 blankets which were handed to me in 2 plastic bags. They were not pre-counted & I actually only received 9 blankets. The drop off was going to charge me an additional 5 $per blanket but did waive that when I explained the situation. My contract 1 month ago to rent the same size truck over a Saturday/Sunday was 55 $+ other fees for about 90 $- this time it was 254,17 $???? HUGE DIFFERENCE - BE WARY

Carol M. 
Évaluation :
5

I was missing the dolly I had rented

Nancy P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gwen S. 
Évaluation :
1

The owner of the storage company that this uhaul is connected to is beyond rude the lady at the front desk was really nice water 45 mins of my morning trying to get the truck out of the snow quite of time would rather drive 30 mins to the next on then use this place again

brandon A. 
Évaluation :
5

Awesome and convenient. Thanks ladies for the upgrade to after a miscommunication online. Appreciated. And easy!

Laura S. 
Évaluation :
5

Amazing customer service! The lady working was amazing and very informative! Great up-sale of the insurance!!

Brianna W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yao C. 
Évaluation :
3

The only issue was that there was no Dolly in the truck that was ordered & pre-paid. The gas tank was at 1/2 & we were advised to just fill it to the same spot. Have to check if we have been credited the dolly amount

Carol M. 
Évaluation :
1

The trailer I had planned to rent wasn't at the pickup location. Had to drive an extra 45 minutes to get a trailer for our move. Got to the location and paid for trailer and dolley rental. Left and lights weren't working on the trailer, also was told the dolley would be with the trailer. I should've checked for the dolley before leaving because it was not in the trailer as I was told. Our move was time sensitive and we ended up being late on all accounts as the initial issue with rental not being there, standing in a long line at a location I wasn't prepared to go to, having to go back for dolley as it wasn't in the trailer. I used u haul once before for a move and it seemed to go smoothly other than the trailer was in very poor shape, so I decided to use the services again and was very disappointed with the service and equipment. We plan to move within the next year and will never use u haul again. Not to mention how bad customer service was at the second location I had to go to, they had no sympathy for the situation. I suggest your company look into better organization practises.

Riley M. 
Évaluation :
2

More service to the costumers

Tuan T. 
Évaluation :
5

Quick and efficient service.

Monia G. 
Évaluation :
5

great experience ,good people working there.

Jack D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JIM B. 
Évaluation :
4

do not have truck stuck in mud upon arrival. be quicker in and out time.

David W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

darren F. 
Évaluation :
5

The rental was fast and accurate.

Jack D. 
Non reviews have been submitted for this location.

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