Évaluations des clients All Star 24 HR Towing

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de All Star 24 HR Towing

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bradley P. le

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Le client n'a pas laissé de commentaire.

Clifford M. le

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Have them show up on time for the appoinment they set up.

Robert H. le

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The pick up location was in a tow yard and was what I would expect from a tow yard. The woman who worked there was very professional and contacted me the day before my rental to make sure every thing was in order. The truck was exactly as I had ordered and was clean on the inside and well maintained. The pick up of the vehicle went without any problems.

Daniel E. le

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The people were friendly and helpful. The property was a bit messy.it didn't look like a Uhaul location.

TERRY R. le

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Le client n'a pas laissé de commentaire.

Robert P. le

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Get the antique I rented out of inventory. The folks at this location were great. It was 45 miles from where I wanted to pick up, which would have been nice to know before confirming the reservation.

Daniel T. le

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The place I rented from was great. On our trip we had a tire on our auto transport blow out. It was a nightmare. There should be a spare tire on there. I kept getting the run around. Hugely inconvenient. When I called the number to get a drop off location the lady couldn't help me. I called back and was finally able to get help. We are going to need another uhaul next year but I will not be going with uhaul, I will be going with a different company. Dropping the uhaul off was the best part of the whole experience.

Linda A P. le

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The dropoff location was convenient and efficient.

michael B. le

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Le client n'a pas laissé de commentaire.

Steven C. le

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Le client n'a pas laissé de commentaire.

daniel S. le

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Same as above

mike N. le

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Very fast. renting the vech. was great. they even called to tell us that we could pick up early. Check out was easy.

Mr S. le

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Le client n'a pas laissé de commentaire.

Jesse F. le

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Le client n'a pas laissé de commentaire.

CORKEY B. le

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Le client n'a pas laissé de commentaire.

JoAnne H. le

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Le client n'a pas laissé de commentaire.

RONALD H. le

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Le client n'a pas laissé de commentaire.

Karen T. le

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I had trouble with the app but I was able to call the number on the gate and everyone was very helpful. Thank you.

Victor M. le

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Nothing

STANISLAV S. le

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Le client n'a pas laissé de commentaire.

heather F. le

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I appreciated dealing with Michelle and would recommend her. She gave me a fair price and was easy to deal with. The truck was not cleaned well when we left but I was easy going about it and didn't mind. We returned it much cleaner.

Dimitra C. le

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The staff was quick and efficient and helped me with a heavy load. So friendly!

KD Services O. le

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The place was filthy and smelled like dirty garbage. The guy took an hour to rent me the trailer as he couldnt properly operate his computer.

catherine S. le

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My experience was very good, I would suggest that before sending customers off, please go over the features of the truck. And on this particular truxk transmission fkuid was low & possibile needs some maintenance

Amy M. le

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Le client n'a pas laissé de commentaire.

Carole M. le

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staff were very friendly, but the tow yard was full of wrecked cars, and I couldn't even get to the office! I had to park in a gravel parking lot next door, and staff came over to me. I found that very odd. When you first pull up to the place, you're thinking "how the hell am I supposed to park this truck??"

william S. le

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Le client n'a pas laissé de commentaire.

Shawn M. le

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Le client n'a pas laissé de commentaire.

Joseph B. le

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There was one issue with the tow dolly. The ratchet on the driver's side was rusty and very difficult to operate. The truck was great and the tow dolly operated perfectly except for the one issue. The operators of the location were wonderful even when the computer link for signing in and out was not operating properly. They got on the phone and took great care of me.

Roger H. le

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Michelle went above and beyond to help....

Roger H. le

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Le client n'a pas laissé de commentaire.

MARK R. le

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They took great care of me and went the extra mile!

Robert C. le

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No one was at this location. We had to call the number on the sign to let them know we were dropping off the trailer. We dropped the the trailer on a Saturday.

Debbie B. le

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Le client n'a pas laissé de commentaire.

Guy F. le

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The lady who answered the phone was very nice. Do not let the 24 hour service fool you however they really are not open 24 hours.

George A. le

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This location helped us immensely. They let my husband reserve a truck and a car pull trailer and notified us when our truck was available for pick up.

BRETT S. le

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This location is GREAT!! I called with last minute needs to pickup a trailer to help move a friend and was amazed with the customer service I received here. I have now rented a couple times here and super happy with every experience..??

JUDY B. le

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This was the worst -Haul experience I have ever had. I would never use All Star again, and I will tell everyone I know not to use them either. The trailer worked just fine, but nothing else was what I would ever consider acceptable. I think they are a poor representation of U-Haul.

RICHARD S. le

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The people were very friendly and helpful.

Skip H. le

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Le client n'a pas laissé de commentaire.

Gail K. le

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Le client n'a pas laissé de commentaire.

dan C. le

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Le client n'a pas laissé de commentaire.

Jodie W. le

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Very nice very helpful nice people

REBECCA B. le

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Great costumer service.

Liz Q. le

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The gate was locked at 10:30 AM and the instructions were not clear. We dropped the key in a drop box and realized after that there was another less noticeable sign with a number to call. I called and the lady seemed a bit distressed that we'd left the truck in front of the gate. Later I was called and informed of the extra dolly charge. This place took care of the issue by forwarding my problem on to corporate. I was very satisfied with the assistance given from John who called a few days later.

REBECCA B. le

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Some of the best customer service I've ever had. Great people, fast service, and very accommodating. Will definitely be using them for all my future needs.

John C. le

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Great local service. Cheerful Friendly people

APRIL S. le

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Lower costs would be helpful

CHRIS R. le

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Le client n'a pas laissé de commentaire.

JANIE P. le

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Services were awesome. Thank you so much.

Robert S. le

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Le client n'a pas laissé de commentaire.

Gilbert A. le

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I've rented several and this rental was the best experience of all the U-haul representative in Grants Pass knew what she was doing helped on the rental and on the drop off location in Lodi,California it went on without a flaw I would rent there again and recommend all my associates and Friends. Gilbert E. Abel Grants Pass, Oregon 97527-5238

Kurt W. le

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Le client n'a pas laissé de commentaire.

Frank G. le

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Le client n'a pas laissé de commentaire.

Ed W. le

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I always use UHaul, the trucks are always well-maintained and the customer service is excellent!

Kalianne R. le

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This is no longer a pickup/dropoff location. You should remove it from your website.

Aimee C. le

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Great people, solid equipment, very satisfied.

william R. le

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Nice people at the location, they had nothing to do with my bad experience .

MARK J. le

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Le client n'a pas laissé de commentaire.

Scott B. le

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Le client n'a pas laissé de commentaire.

Henry D. le

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I hired two men to help in unloading through the link provided on the UHaul website. The men did not show up, and when they were already 30 minutes late, the firm that I contracted with through Uhaul finally told me they had car trouble and they would send another crew in another hour. I cancelled the order as I had a tight timeline in Medford and a flight back to Portland to catch. I should receive a full refund of my money for the two no-show move helpers. Henry Drummonds

Anthony H. le

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Michelle Hecker was extremely helpful

ron K. le

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rented a car trailer and the technician at the rental facility hooked it up. When I got to my home and attempted to drive the car to be trailered up on the trailer the trailer tongue jumped off the ball and came crashing down on my bumper. When we attempted to reattach the trailer, it was obvious that the hitch would not properly seat or latch on the ball. I went back to the rental facility and advised what had happened and that I did not feel the trailer was safe to tow. They refused to come pick up the trailer. I called Uhaul's help line and advised them of the situation and was instructed to take the trailer back to the rental facility. I refused to do so because I felt if the professional technician could not properly attach the trailer then there must be a mechanical problem which made it unsafe to tow. I made three separate calls to Uhaul's emergency hotline before I finally got the representative to agree to pick up the trailer. It sat outside my house for 2 and 1/2 days before it was finally picked up. I was charged for a trailer that I was never able to use, lost an entire day out of my busy move schedule dealing with the rental facility and Uhaul help line and had to look at a trailer sitting in front of my house for almost 3 days. I'm just waiting to see if I am billed for the additional days which would not surprise me at this point. All in all, the most frustrating, unproductive and cost ineffective experience I have ever had with rental equipment. I will never use Uhaul again as long as I live.

Jay W. le

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Le client n'a pas laissé de commentaire.

Karol H. le

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Le client n'a pas laissé de commentaire.

john C. le

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Le client n'a pas laissé de commentaire.

Alan B. le

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Le client n'a pas laissé de commentaire.

VALERIE T. le

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They have given me great service each time I have used them.

JOE B. le

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Excellent service and employee attitude, both at rental and return. Recommend this business highly.

VALERIE T. le

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Michele was wonderful. She was able to help us with our needs!

martin C. le

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They charged the price of twenty foot truck and gave me seventeen foot. gas was 1/8 to a 1/4 under half and charged me half so I returned the tank back an/8 over because I was afraid of being ripped off more

KAREN C. le

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The after hours drop off spot needs a sign to show where to leave vehicle. I didn't want to leave the rental because I had 12 blankets and a furniture dolly in the unlocked bed of truck..I called the dealer and she came down on Saturday to check me in..otherwise it wa an easy and pleasant process.

MICHAEL C. le

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Le client n'a pas laissé de commentaire.

LAURA Z. le

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We arrived to pick up our 12x6 bumper pull trailer and asked for a hitch; they did not have one. We got someone to bring us a hitch, but needed a pigtail for the lights; again, they did not have one. We were expected to lift the trailer tongue, which was heavy. I'm not sure what would have happened if we were older, disabled, or if a smaller/weaker person would have come in alone. Ultimately, we left without lights and no walk around to check the equipment. During the paperwork process, I had to repeat my information twice because she was distracted listening to the boat races. The lady was nice, but the experience of renting from this location was not.

CHERYL M. le

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Le client n'a pas laissé de commentaire.

PATTI D. le

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Le client n'a pas laissé de commentaire.

David W. le

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Le client n'a pas laissé de commentaire.

PEGGY C. le

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Excellent service!

KEN J. le

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The on-line rates for a customer are different for the dealer and needed to be adjusted when the contract was signed.

JERILYN B. le

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This location has great customer service~The entrance is roomy and easy to see. They attended to us promptly and we were on the road in about 15 minutes. Really nice people & the pups are friendly too!

Wayne B. le

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nice lady

MARIANNE P. le

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Le client n'a pas laissé de commentaire.

ZACHARY G. le

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Le client n'a pas laissé de commentaire.

Vickie B. le

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As it was my first time at renting, Michelle made everything easy to understand and was more than helpful.I will recommend them every time.

DESIREE D. le

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Michelle, the owner of All Star towing was AWESOME! She was very informational, kind, patient and personable! Thank you for helping to make the return go so smoothly!

ROBERT G. le

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I would recommend this location to anyone! The help was efficient, informative and very friendly.

JAMES B. le

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Michelle is great.

ROSEANE T. le

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I called at 4:55 p.m. to reserve a vehicle. The owner answered and was very helpful. I tried other locations and couldn't get an answer that late in the day. So, All Star has our vote. That's where we will go from now on.

RICHARD G. le

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It would be nice IF I-Haul could take the truck and equipment back after unloading the truck. That would be nice. I-Haul did a fantastic job for us.

Julie L. le

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Very helpful, knowledgeable, and organized.

DOMINIC G. le

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For trust, experience and customer service I have always considered U-haul for all my equipment needs. Thanks Mr. D

Dave A. le

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Le client n'a pas laissé de commentaire.

JAMES B. le

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Le client n'a pas laissé de commentaire.

CHARLES W. le

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Le client n'a pas laissé de commentaire.

BRIAN K. le

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have more in stock. need utility trailer and had to use an enclosed trailer cause nobody in area had any. not good.

DAVID F. le

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Le client n'a pas laissé de commentaire.

KEVIN B. le

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I have recommended this location to a few people. First after my daughter rented from the same place, and also after renting my truck to the man who I had bought the washing machine from I needed the truck to move.

RHONDA O. le

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Trailer leaked over the "grandma's attic"space. There appeared to have been repairs attempted but they were ineffective. I am not at all sure which U-Haul site tried to repair it, because vehicles travel site-to-site so much.

Crystal G. le

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Great customer service

Catherine C. le

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Le client n'a pas laissé de commentaire.