Worst Customer Service ever! Watch out for these people! Especially the WIFE! She likes to scam people out of more money. Plus where you have to go to pay and fill out paperwork is DISGUSTING! AND THEY WEREN'T WEARING ANY MASK! THEIR DIRTY CAT KEPT TRYING TO JUMP ON ME AND NO ONE VERIFIED ANYTHING WITH ME. SO I GET TO TRUCK AND THE GAS GAUGE ON THE CONTRACT IS NOT WHAT THE TRUCK READS SO I POLITELY CALLED HER BACK AND ASKES WHAT I SHOULD DO. BECAUSE FROM WHAT THE PAPER READ THERE WERE ALREADY 4 GALLONS OF GAS MISSING. AND IM SORRY BUT I SHOULDNT HAVE TO PAY FOR GAS SOMEONE ELSE USED UP. MY MOTHER HAD AN ISSUE WITH THIS SAME LADY A FEW YEARS AGO SO I SHOULD HAVE KNOWN BETTER BUT SHE TRIED RIPPING MY MOM OFF BY ADDING MORE MILEAGE AT CHECK OUT THAN SHE REALLY USED. I EVEN TOOK PICTURES AND SHE STILL REFUSED TO GIVE MY MOM HER MONEY BACK. AS SOON AS I MENTIONED THAT THERE HAVE BEEN ISSUES BEFORE. SHE LITERALLY WENT PSYCHO ON ME YELKING AT NE TELLINH ME HOW IM THE WORST CUSTOMER EVER AND I GET 0 FOR CUSTOMER. I WOULDNT RECCOMEND THIS PLACE EVEN TO MY WORST ENEMY AND UHAUL SHOULD BE ASHAMED TO EVEN BE AFFILIATED WITH THIS COMPANY! I SHOULD GET A FULL REFUND AS FAR AS I AM CONCERNED! ALSO...AS I AM CHECKIN THE TRUCK OUT WITH HER HUSBAND SHE HAS TO RUSH HOME TO HARASS ME. I WILL DEFINITELY BE SPREADING THE NEWS THAT NO ONE SHOULD RENT FROM THIS COMPANY EVER AND I ALSO RECOMMEND UHAUL INVESTIGATING THEM ON RIPPING PEOPLE OFF!Jesica W.
Trailer Rental & Towing in Grants Pass, OR at All Star 24 HR Towing
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Grants Pass, OR 97527
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 3h30 pm
- Sam : 10h am à 1h pm
- Dim : fermé
- Inspection gratuite du remorquage
One-Way and In-Town Local Rentals in Grants Pass, OR 97527
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Better quality control... The brakes were terrible Once on the freeway when brakes applied the truck shook violently... I can't believe that vehicle was rented a very real hazard... Quality control !!!glen H.
The entire transaction was so easy and effortless. From the initial reservation to drop off went so smoothly because the owners are professional and great people. I would only use them again. Just an great experience all together.EIRN E.
They are great people, very nice and welcoming. The truck I used was absolutely spotless, and in very nice condition. You'll get greeted by a sweet kitty, and a very nice Rottweiler! Thank you ðŸ™ðŸ»Dallas R.
The drop off spot on my reservation rejected the drop off, and I had an awful time finding the next closest location. Upon drop off, I saw nobody, and received no confirmation. I then spent over half hour on hold to make sure I wouldn't be charged a fee for dropping off at a different location, where the first Customer service rep (Ben?) was quite rude, and just shoved me off for more holding. The lady at scheduling was actually friendly and helpful. Overall a terrible experience.JEFFREY F.
Make return and pickup easier, I paid for extra time when it was an issue of getting the truck during very limited business hours. I needed it earlier than 0930 and returned later than 1530. So I was charged for 2 24 hour periods. Plus I had to go way out of my way on a work day to return the keys because there was no key drop box. Very annoying.Sarah W.
The woman at the drop off location was rude to my husband. We dropped off early as we completed our move a day early. When we got there the gates were locked even though they were open. The woman accused my husband of moving marijuana, we did not! We moved our storage unit. She based this on his looks. It was the exact opposite experience of picking up. I will not use the location ever again if I need a uhaul.DEBRA JANETTE W.
The customer service was very personable and professional.DENEE LESLIE C.
Very friendly, and accommodating ðŸ˜ŠAllison M.
My complaint is not with this particular location but with the one we were set up with originally. We reserved a 17 ft. truck. We were called later to say we couldn't get a 17 ft. We could only get a 15ft. at a different location. Because of the smaller truck we had to make 2 round trips. Very inconvenient!BRIAN G.
Very easy going, will definitely go back and rent from there again, fast and easyMason A.
Very professional and friendlyMonica A.
The company charged me for not filling the truck's gas tank up with gas when returned. Wouldn't recommend U-Haul for anyone, because the pickup location was changed and caused us stress in the beginning, then they didn't know the truck was returned the day before.Katalin B.
This was not the site we had arranged to pick up the trailer. This caused a delay that was not acceptable.Michael R.
Thank you for all your help!Mary C.
It was kind of weird doing it all on the phone and taking pictures of the truck, just weird different no contact with a person.Conrad B.
Very thing worked out Great. Ray with All Star Towing was very nice and helpful. Thanks for your service during tis time. thanks again U-Haul.Richard S.
The area was congested and dirty. There were several rough looking men hanging around.Susan M.
Have them show up on time for the appoinment they set up.Clifford M.
The pick up location was in a tow yard and was what I would expect from a tow yard. The woman who worked there was very professional and contacted me the day before my rental to make sure every thing was in order. The truck was exactly as I had ordered and was clean on the inside and well maintained. The pick up of the vehicle went without any problems.Robert H.
The people were friendly and helpful. The property was a bit messy.it didn't look like a Uhaul location.Daniel E.
Get the antique I rented out of inventory. The folks at this location were great. It was 45 miles from where I wanted to pick up, which would have been nice to know before confirming the reservation.Robert P.
The place I rented from was great. On our trip we had a tire on our auto transport blow out. It was a nightmare. There should be a spare tire on there. I kept getting the run around. Hugely inconvenient. When I called the number to get a drop off location the lady couldn't help me. I called back and was finally able to get help. We are going to need another uhaul next year but I will not be going with uhaul, I will be going with a different company. Dropping the uhaul off was the best part of the whole experience.Daniel T.
The dropoff location was convenient and efficient.Linda A P.