Truck was clean for the most part. There was some dirt in the truck but overall clean.
ANDREW B
Customer Reviews for American Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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My account kept getting flagged that kept me from proceeding in my pickup process. It was really annoying having that happen and nobody was at the location to talk to. I ended up calling the help line and the lady I spoke with said the flag was removed. Just for the app to still not let me proceed saying that I needed to call for assistance. Ugh, it was annoying. All of this while being stuck in the cold today mind you. Most likely will never use this location again
Shaunice BThe staff here is extremely friendly and helpful! I will definitely come back for storage and rental needs.
Nichole H | Expérience généraleThe man who helped us was absolutely wonderful! Explained everything so well and was super friendly! We had no problems.
KATHERINE Ucharges us almost $100 extra dollars in unnecessary charges
BRADY EThank you
WILLIAM CGood humar
Richard WGreat service from the team.
STUART PEasiest pickup and return ever. We will definitely use this location next time there is a need for a trailer and/or truck.
MANUEL HPick up and drop off point of contacts were awesome. They gave clear instructions and were super friendly.
PHILIP LExcellent experience, very helpfuland friendly staff.
JACOB II had a fantastic experience at American Mini Storage and U-Haul, while renting a cargo van. Donald was exceptionally friendly and helpful, making the entire process smooth and stress-free. The van was clean, well-maintained, and ready to go when I arrived. The team was informative and answered all my questions, ensuring I felt confident about the rental. Overall, I highly recommend this U-Haul location for their excellent service and quality vehicles. I'll definitely return for future moves!
MICHAEL CWas a bit crowded so I parked the truck the best I could. Was a holiday so no one there. But easy to get to location.
Robert GAll was very good, trouble free transaction.
ROBERT AQuick, easy pickup, friendly service from employees. When I need to rent a truck I’ll be contacting American Mini Storage. Thank you!
JERRY PVery helpful and friendly! It was a pleasant experience.
MICHELLE MMichael was very helping. He assisted me with attaching the hitch and trailer to my suv. He also detached it when I brought it back. Nice and kind gentleman.
CHASTITY JSmooth transaction and very friendly!
CURTIS LThanks American Mini Storage for an excellent U-Haul experience.
Michael CThis was a tremendous U-Haul experience. Thanks American Mini Storage & U-Haul!
Michael CTrailer tire leaked air. Has to add air twice in 3hrs. Ratchet mechanisms were rusty and difficult to use Staff was very nice and helpful. Equipment needed maintenance
MICHAEL MThe staff was friendly and very helpful. Good job!
MICHAEL KVery easy to rent the trailer. Customer service very helpful and I was in and out in less than 5 mintues!
MICHAEL RThe gentleman working there was very friendly and helpful. No complaints here.
BRYAN PGreat customer service!!!!
SHEVIS HRenting the truck was easy and quick.
HOWARD CA quick and easy U-Haul pick-up and drop-off experience. My U-Haul worked perfect for what I needed it for.
Michael CI had a great U-Haul experience at American Mini Storage. Seamless pickup process and return.
Michael CHelpful and efficient.
DAVID CCustomer service from Don was great at this UHaul location. He was professional, polite and informative. A pleasure to work with.
DONALD BAn excellent U-Haul transaction. My truck worked flawlessly and my check-in and return process was simple.
Michael CStaff is always friendly at this location.
KEVIN HStaff was very accommodating
Rafal TBoth two individuals at drop off and pick up were super helpful and easy to deal with
KEVIN HSeamless U-Haul experience from pickup, usage, and to drop-off. Thanks Donald!
Michael CHad a great experience here. Donald, the guy in the office was extremely helpful and friendly.
WILLIAM R | RéservationAgent was a bit of a jerk when I dropped off.
Jerry YExcellent place great workers made everything easy and convenient
King S | Expérience généraleEasy to show up and drive off quickly.
STUART PDonald the manager of the location is a gentleman and a scholar and a true professional and I appreciate him! Highly recommended location a neighborhood location privately owned. Good ownership! S. Murphy
SHAWN MOverall great experience!
ERIC SHad a great experience!
TREVOR CMy pickup location was changed to a farther pickup point after I made my reservation. U-Haul needs to do all it can to make sure pickup location has trailers available as needed.
DAN PThe storage unit was close by and secure. I never had any issues and they were always willing to work with me. There was always someone there to ask any questions we had as well. We are very pleased with our experience and would recommend them to others.
Scott C | Expérience généraleDonald (di Don) helped me out to select the right and truck and equipment This made my moving a great breeze. Donald is always great, welcoming and very respectful. Keep up the good work. Thanks Donald for always going above and beyong to give your customers a great experience.
PAUL AI was able to reserve the vehicle which very short notice and U-Haul was very accommodating. The vehicle was clean and it was an easy exchange. this location was recommended to me by my son and I’ll definitely recommend to others. Thanks, Ayanna
Ayanna PMy storage experience was great at American Mini Storage. The drive-up accessible unit was exactly what I needed. I’ll be returning soon, as this is convenient for me in Kennesaw!
Kyle B | Expérience généraleThe vehicle performed flawlesssly while on the road.
Sammer ETruck was a little rickety.
Christine RPositive experience. Staff helped connect the trailer to the car, then when I returned it, they disconnected it and moved the trailer back into place. A very quick and easy experience.
FORREST RMy U-Haul experience at American Mini Storage & U-Haul was EXCELLENT again! This is an amazing U-Haul rental and reservation location. I come here for all of my U-Haul needs, as I enjoy the quick and seamless process at this location. Thanks and best wishes Donald!
MICHAEL CAmerican Mini Storage is my preferred U-Haul Rental and Reservation location. Donald is great assistance throughout my moving process. Thank you American Mini Storage & U-Haul!
Michael CDonald was knowledgeable, professional, and personable. Great experience!
Hubert ENo idea where to park the truck, but threatened with fees if it were in "the wrong location" a sign when you pull in would be helpful.
Kristina WVery friendly, very knowledgeable and excellent customer service! Great experience.
Elaine TVery thorough and professional in all contacts with this location.
Dennis SPerfect experience.
Robert FAll good
Dan SGreat experience getting the equipment picked up!
Thomas MVery helpful
KENNETH GEverything was excellent
Michael SPerfect pickup, rental experience, and drop off. I come here for my U-Haul rental/reservations. Thanks Donald!
Michael CFour units were broken into including mine. To find out there are no cameras in the back only the front. Also someone is supposed to check the premises before leaving no one called to tell me that my unit was broken into so how long were they not doing there job by checking units or property.to make sure they are secure. There are mice droppings in my unit to find a dead mice in my unit.They didn’t refund anything back to me after my property was taken from my unit. I would not refer anyone and very disappointed and dissatisfied.
MELANIE B | Expérience généraleThe storage facility wasn't open at the time of the scheduled reservation pickup. Messages left on the company’s voice-mail were not returned.
LETICIA S | RéservationThis was exactly what I needed. A price affordable storage option in Kennesaw. I’ll be back soon!
Samir D | Expérience généraleWorst storage facility ever. Wasp nests inside of unit . Only used the unit for a month and that was a month too long roof leaked damaging 2 TVs My grandmother curio cabinet and soaked my sofa.when I complained they said call my insurance co and file a claim. Why should my insurance co have to pay for their unmaintained facility. When I asked for the owners name the manager refused to give it to me. He stated that he would give him my name and number and have him call. Yeah right! If you care about your belongings pay a little more and save yourself a lot of headaches. Wouldn’t recommend this place to anyone.
Beth T | Expérience généraleStaff were always courteous and helpful. We answered NO to question 1 due to fact facility needs major renovation and/or repairs. The staff did keep the facility clean of trash etc.. The facility is in a prime location and customers are likely to pay a bit more if facility has newer units with wider road access. It was due to the narrow roads/accessibility that we choose to move to another facility, not due to location or the staff.
Chris M | Expérience généraleThe staff are friendly and helpful. The facility is older , but it is reflected in the good price . Great location, safe , and secure .
ralph s | Expérience généraleThe U-Haul reservation this reservation unit was attached expired so I had to get a u-haul at another location and ended up getting storage at that location too.
Olawunmi B | RéservationStaff is friendly, location easy to find. The unit I rented was clean but not sealed against the weather, you can see light coming through the back wall
Tim P | RéservationFacility appeared neat and clean. Decided against location due to distance. Thank you.
MARK R | RéservationThe driveways are narrow. No way to turn down aisles with 20 ft truck. Cracks in pavement make it hard to push dolly. But price is right, and Brittney, the manager, is very friendly and helpful.
Privacy R | Premières impressionsNot your fault, I couldn`t tell if my reservation went through. Your facility is very nice and convenient!
Privacy R | Premières impressionsI am not saying anything bad, but I couldn`t tell if my reservation went through or not! That`s why there are 2!! I`m sure it`s my fault.
Privacy R | Premières impressionsI wound up not needing the unit. The woman who helped me on the phone was very helpful
Privacy R | Premières impressions