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Matt B.
Customer Reviews for American Self Storage No 2
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Everything done wrong at pickup location was done right by Liz at this location including an earnest apology for the experience we had in Yukon.
Wanetta W.Location was convient
Teresa C.Don't offer items such as furniture pads online when the location does not have them. Then suggest another site to pick them up. And be told at the other location that you can't drop them off on the one way rental. Only to find out when you do return them to the other location, they charge extra for keeping them instead of dropping them off on the one way rental. Very unsatisfied with this location for taking the online rental with pads and even more unhappy with the 721 memorial rd location for giving me misinformation that cost me time, energy and money. At the 721 memorial rd location, I was told it was a new girl that just didn't “knowâ€. Why should I pay for her mistake?
SUSAN P.The staff was extremely helpful and made the process easier.
Shawn B.Very efficient, much better than the chaos at the big Memorial UHaul. Will use this location from now on.
John A.Not give a truck out with a bad battery
Taylor K.Liz is the best! She was super friendly and efficient and helped me SO much! I honestly felt like I made a new friend.
Jo O.S.O.
CRAIG S.The woman that ran the front desk was super friendly and helpful will definitely return to this location!!
Jesse B.Very helpful and knowledgeable. Great teamwork. I waited last minute to find a dolly. Member went and found a dolly for me and checked into system so I could use, very last dolly. Merci.
ROBYN R.All in all this location was decent, the property manger lady was very friendly and helped me execute everything in a timely manner, will definitely use this location in the future
MONTREAL D.Only problem we had was that the site is inside a storage facility with not much room to maneuver a truck and trailer.
kenneth W.No one was there? It was during office hours and not a single person was there
SAMANTHA P.When we arrived there was a gate , we had no code to enter . So we called the number on my paperwork , it went to voice mail . It was 9 am so staff should have been present . Someone who had a storage unit opened the gate . Then we parked , unhooked the trailer . I went to the office and a young lady was present and did help at that point . Not a pleasant experience
connie H.Liz did an amazing job and went over and above to make sure I was well taken care of. I will definitely recommend this location to friends in the area. Great customer service A+++
Heidi B.Easy to use mobile features. The map was a great addition. Helpful staff.
John P.Jason was so understanding of me keeping the truck so long. It is only me and my special needs sister, so most of the time it was in my driveway as I loaded (and loaded and loaded....)! I would definitely recommend this location and Jason to anybody needing a Uhaul or storage unit. This is one owner who really does care about his customers and puts them first!!
Diana B.I called ahead to let them know it would be evening before i was able do drop off my trailer. They were extremely helpful.
Scott G.Could not for anything or anyone to be better. Thank you for doing an amazing job.
John L.The guy wasn't even there when I showed up at my reserved time. I beat on the door for 5 mins then called before deciding to show up. and he didn't do a pre inspection with me. I got no paper work and after returning the truck he tried to charge me $114, $110, then $89 after he had already charged me $39. I only used the truck to pick up a bed n 2 night stands in the city. I'll never rent from this place again
Lauren J.Mover help that I scheduled and paid for did not show and turned their phone off.
Mary F.Overall we are VERY upset with the overall experience with uhaul. Not with this specific location, the experience. We have been totally screwed out of money and time and I would appreciate a call back from a manager to discuss. 405-990-6737
kristina L.Service was above customer expectations
Christine L.Manager was Great! However, the Van was less than 1/2 tank of fuel-NBD really, windshield was covered in dead bugs, and warnings for both Oil Change and Tire Pressure ON. RESIDENT MANAGER would be only reason to Go back to this location.
Richard B.Jason is always friendly and most helpful.
Dan B.The manager was extremely helpful with completing the paperwork and picking up the trailer.
Eric P.Great customer service and convenient!
Alfonso P.I had a horrible experience with the on line pick up process. Used it before in Grapevine and it went OK, but at this location took me almost 45 minutes to get the truck. At one point, was asked for an additional contact, or a passport...very confusing. Eventually worked through it, but a very poor experience. Probably not the location's fault, but that's where I experienced it.
Robert D.Excellent service
Vivien H.Picking up with the phone was a real pain and dropping off in the dark was too. We had kids with us and I felt like it took too long. Also charged me for safe move of which I declined at least three times.
Rachelle S.I rented 25ft and 15ft trucks. The day of moving, we realized we needed bigger trucks so I called to exchange the 15ft for a 20ft (that was after filling it up with gas!) They did not tell me that I had to return the 15ft truck to the same rental even though it was all in the same city, also the 20ft was only available in a different part of town so we had to go there to get it. I assumed I could just drop off the 15ft for a 20ft since we had NOT left the city yet. They said because of that I could not get my FULL refund and it was considered a "trip" . TERRIBLE communication and bad form as far as I'm concerned. Will not recommend U-Haul after that.
Martha C.Staff was ready and expecting me when I arrived. Everything was in order and I was out the door quickly with all my questions answered.
Thomas S.Great staff, very easy to with.
Jaimie G.Jason was very helpful and got me a great deal on a round trip. Vehicle ran great too. Will use them again if I ever need another Uhaul.
CLOUD H.Bill was $50 more than quoted!???
Christine H.awesome customer service throughout the experience
Cody B.Truck had check engine light and low tire warnings all trip (not until on highway).
Brian L.Excellent customer service, will use again if needed.
Chad B.Jason was very professional and helpful.
Terrell R.Nothing great customer service
Lakesha M.First time location had ever done a contract with all new staff.
Diana M.Truck had a loose sideview mirror, making it difficult to see things on passenger side of truck. Also, windshield wipers were old and made horrendous noise.
Carl B.The young man who rented me the equipment was very courteous and explanitory as to how to return it if after hours. Overall a great experience.
elethia L.Great location, easy access, friendly knowledgable staff. Highly Recommend!
MICHAEL F.Excellent staff at location. Very helpful and courteous. Thanks U-Haul.
Anthony T.Now waiting on return of deposit
Vernon G.Great folks, perfect location
Brian L.It was hard to park the 20 ft trailer after hours due to the amount of vehicles in the parking lot
Austin D.Very simple process. Will utilize again when the need arises.
BOBBY S.