Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Facility is pretty old and the driveways between the buildings really need repair. The staff has always been very courteous, respectful and helpful.
Easy to use mobile features. The map was a great addition. Helpful staff.
Jason was so understanding of me keeping the truck so long. It is only me and my special needs sister, so most of the time it was in my driveway as I loaded (and loaded and loaded....)! I would definitely recommend this location and Jason to anybody needing a Uhaul or storage unit. This is one owner who really does care about his customers and puts them first!!
I called ahead to let them know it would be evening before i was able do drop off my trailer. They were extremely helpful.
Could not for anything or anyone to be better. Thank you for doing an amazing job.
The guy wasn't even there when I showed up at my reserved time. I beat on the door for 5 mins then called before deciding to show up. and he didn't do a pre inspection with me. I got no paper work and after returning the truck he tried to charge me $114, $110, then $89 after he had already charged me $39. I only used the truck to pick up a bed n 2 night stands in the city. I'll never rent from this place again
Mover help that I scheduled and paid for did not show and turned their phone off.
Overall we are VERY upset with the overall experience with uhaul. Not with this specific location, the experience. We have been totally screwed out of money and time and I would appreciate a call back from a manager to discuss. 405-990-6737
Service was above customer expectations
Manager was Great! However, the Van was less than 1/2 tank of fuel-NBD really, windshield was covered in dead bugs, and warnings for both Oil Change and Tire Pressure ON. RESIDENT MANAGER would be only reason to Go back to this location.
Jason is always friendly and most helpful.
The manager was extremely helpful with completing the paperwork and picking up the trailer.
Great customer service and convenient!
I had a horrible experience with the on line pick up process. Used it before in Grapevine and it went OK, but at this location took me almost 45 minutes to get the truck. At one point, was asked for an additional contact, or a passport...very confusing. Eventually worked through it, but a very poor experience. Probably not the location's fault, but that's where I experienced it.
Excellent service
Picking up with the phone was a real pain and dropping off in the dark was too. We had kids with us and I felt like it took too long. Also charged me for safe move of which I declined at least three times.
I rented 25ft and 15ft trucks. The day of moving, we realized we needed bigger trucks so I called to exchange the 15ft for a 20ft (that was after filling it up with gas!) They did not tell me that I had to return the 15ft truck to the same rental even though it was all in the same city, also the 20ft was only available in a different part of town so we had to go there to get it. I assumed I could just drop off the 15ft for a 20ft since we had NOT left the city yet. They said because of that I could not get my FULL refund and it was considered a "trip" . TERRIBLE communication and bad form as far as I'm concerned. Will not recommend U-Haul after that.
I never got to use the facility because when I got there at 6:15 they were closed and i was told they closed at 7
Staff was ready and expecting me when I arrived. Everything was in order and I was out the door quickly with all my questions answered.
Great staff, very easy to with.
Jason was very helpful and got me a great deal on a round trip. Vehicle ran great too. Will use them again if I ever need another Uhaul.
Bill was $50 more than quoted!???
awesome customer service throughout the experience
Truck had check engine light and low tire warnings all trip (not until on highway).
Excellent customer service, will use again if needed.
Jason was very professional and helpful.
The unit was clean. Jason was very helpful in providing feedback and giving recommendations.
Nothing great customer service
First time location had ever done a contract with all new staff.
Truck had a loose sideview mirror, making it difficult to see things on passenger side of truck. Also, windshield wipers were old and made horrendous noise.
The young man who rented me the equipment was very courteous and explanitory as to how to return it if after hours. Overall a great experience.
Great location, easy access, friendly knowledgable staff. Highly Recommend!
Excellent staff at location. Very helpful and courteous. Thanks U-Haul.
Now waiting on return of deposit
Great folks, perfect location
It was hard to park the 20 ft trailer after hours due to the amount of vehicles in the parking lot
Very simple process. Will utilize again when the need arises.
Very friendly and thorough.
Keep Jeremy, great customer service skill set. He was willing and able to do and assist where ever he was needed!
Very nice and capable young man hooked up the trailer.
