Customer Reviews for American Standard Multi Stg
(Concessionnaire U-Haul dans le voisinage)

930 évaluations

25823 Hwy 160   Durango, CO 81301
(Across the street from Walmart)

(970) 247-7771

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 4h pm
  • Sam : 9h am à 12h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(970) 247-7771

25823 Hwy 160
Durango, CO 81301
(Across the street from Walmart)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 4h pm
  • Sam : 9h am à 12h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

TAMMY C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DAVID L. 
Évaluation :
5

No improvement necessary. All was excellent and easy to rent. Merci.

SANDRA F. 
Évaluation :
5

No improvements needed at this location.

SANDRA F. 
Évaluation :
5

The people were awesome and very helpful.

TONI ARRITA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AARON C. 
Évaluation :
1

The vehicle stunk inside, it wasn't full of gas but I was required to fill it before retuning it, and when I returned it they tried to blame me for a dent that was already there. Avoid this place

CHAD N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARTHA W. 
Évaluation :
1

Hire people, clean up the area and don't let drug addicts use the equipment for their personal car wash.

Amber A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tony C. 
Évaluation :
1

The location was closed when I dropped off my truck, and there was no signage to indicate where the office was and how to drop off the truck. We had to hunt around for the office. The office is way in the back of the property...nowhere near the front entrance. Returning the truck very unintuitive and confusing. Adding a few good signs would significantly improve this whole process.

GLENN K. 
Évaluation :
3

Better signage to indicate where the drop-off is would be helpful. It was difficult to find at night.

Patricia O. 
Évaluation :
2

I arrived after hours to drop off. It was too dark and the office wasn't well marked or easy to find.

STACEY P. 
Évaluation :
1

Uhaul, as a company, sucks! Another super shitty experience in the books. I would recommend any resource besides uhaul if possible, even to my worst enemy.

LACY A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRIAN B. 
Évaluation :
3

Make the app work, I wasn't able to pick up the vehicle the way the app described. The after hours representative told me “try the website and if that doesn't work then come back later” which was not at all helpful nor courteous. However the owner of the establishment Theresa was more than helpful and understanding.

RYAN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joanna M. 
Évaluation :
3

It's basically a towing garage and repair shop, so it doeesn't have the "look and feel" of a shiny new UHaul location. But frankly that doesn't matter for picking up and returning a UHaul truck. The return place was perfectly fine, and the people were very nice.

DAVIDALAN T. 
Évaluation :
1

Smelly, dumpy little hole. Woman running the operation actually commented TWICE, loudly, that she would "ass rape" anyone who brought back any equipment that was damaged. She was crude, abrasive, and totally unprofessional. We couldn't wait to get away . Uhaul, you can do better.

Jane M. 
Évaluation :
2

The location was dirty with dust on merchandise for sale in the office.This is not what I've come to expect from U-Haul.

BILLY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMY J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gary P. 
Évaluation :
5

Great service and friendly

JOHN L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

STANLEY L. 
Évaluation :
1

The staff was incredibly unprofessional and rude, the facility and equipment were dirty, and instructions for return were not included. We had to wait 45 minutes for a truck I did not want, only to finally be given the trailer I specifically asked for when the truck never arrived.

SARAH R. 
Évaluation :
5

The agent who helped me was extremely well mannered and she walked me through the check out process and the return process. I had a problem with my phone during the return process and I left her a note explaining my problem. When I called this morning she informed me that she was going to call me that everything was good and she checked the vehicle in and all was fine. That was a relief to me. I will use that U-Haul dealer in the future when we move .

ARLAND P. 
Évaluation :
5

Picking up the truck using the phone was a little dicey as I had completed all the information in advance and yet the online person still needed to verify my information and required me to submit the name of another family member to rent the truck when U-Haul had my credit card information etc. it was stressful and unnecessary frankly. This had nothing to do with the U-Haul location and everything to do with the company.

James D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KERWIN C. 
Évaluation :
1

My reservation was changed last minute and I was not notified which completely threw a wrench into my moving plans. I originally made the reservation for 48 and then was told the day before my reservation that I could only have it for 24 hours.

Emma F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES S. 
Évaluation :
4

Cost per mile is really high for local usage

Thomas M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY E. 
Évaluation :
3

I had no problems with this site. I returned the trailer after hours. Just wasn't crystal clear where exactly to park the trailer. Otherwise no worries.

JEFFREY F. 
Évaluation :
3

The location was closed for the Memorial day weekend so all I did was drop the trailer. It worked fine.

MARK L. 
Évaluation :
4

My reservation and time were shifted completely from my original reservation. Not this location's fault, but very disappointing and inconvenient

TAYLOR A. 
Évaluation :
2

The place was grubby, muddy and weed-infested. Also, the office smelled of cigarette smoke, and the guest chairs were occupied, respectively, by a dog and a cat. That said, the help was quite commendable! We were allowed to shift our reservation forward without hassle. Thanks for that!

DIAN S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KRISTIN S. 
Évaluation :
1

The truck was brought back with the same exact amount (I made sure) that I left Phoenix with. I got charged an additional 57 dollars. I feel like I got scammed. If I can avoid it I will not deal with this place again.

BRENDA F. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Richard P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ty P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HENRIETTA D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SHAWN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jodey S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRYSTAL B. 
Évaluation :
1

I have rented a pickup from these folks several times, but no more. This time, they charged me an extra fee for returning after hours (w/o QR code) when I actually returned it to them during their working hours, and on time.... she could not explain the extra charges and put up a smoke screen. This isn't the first time with this U-Haul outlet. I'll try anyone else at this point, but I won't go to this place (Basin Towing/Durango, CO)!

RICHARD F. 
Évaluation :
5

not a thing

ROGER W. 
Évaluation :
5

Have a 20 foot truck! Ha

DONALD L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAYMOND L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donald B. 
Évaluation :
5

Very nice and professional people.

JEFFREY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dominika J. 
Évaluation :
3

I am sure that the owners of this facility have the resources to do some mud mitigation. When I have to go here, I am reminded of a developing country and a Mafia money laundering facility. The least that the underpaid employees can do is to wear masks as is the rule during Covid.

LORI G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSAN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel P. 
Évaluation :
2

the road was very bad to get to the office, when I tryed to talk to them the next day they was right and I was wrong and hung up on me. I will never use this place again.

Thomas M. 
Évaluation :
1

I got charged for gas even though i left it where i got it. Very shady

JOSEPH C. 
Évaluation :
5

We were told when we made reservation that we could pick up truck at 8 AM and they didn't open until . 9 AM

RICHARD W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Annalisse S. 
Évaluation :
1

Ensure that outgoing equipment is road ready. Provide proper orientation and brochures. Require that all employees wear masks when interacting with customers.

Luis P. 
Évaluation :
1

When you email a client the location for Pickup, make sure it is the right location. Folks are busy and when already on the road, they dont need to be mislead. When I returned home I planned on dropping the trailer off next door as our property actually borders a Uhaul location. Instead, I get an email to take it to a location 30 minutes in the wrong direction. I feel like I'm getting worked over here. I did learn from the dealer in Peyton that I should have been able to return the trailer to any Uhaul dealer. I worked at a Uhaul as a kid, back then heads would roll over shenanigans like this. It'd be best if you took 50 $off my bill.

BILLY B. 
Évaluation :
5

Above and beyond

Kasey W. 
Évaluation :
3

I came on a day that you were closed and it was a real pain to use the app and pick up and return the truck.

Nancy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Penny F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KASEY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT R. 
Évaluation :
3

Most employees were stoned. Impaired service. Had to reconnect safety chains

RONALD C. 
Évaluation :
3

Convenient location although returning trucks is tricky because of the layout of the site on a storage facility. The mobile check in/out process didn't work properly on the app, had to use the website, but that's not the fault of the location.

Maureen P. 
Évaluation :
3

The reason for my rating... Got the truck all loaded with no problem, didn't get out of the driveway and noticed a low tire, made it to the gas station to fill it to the recommended air pressure of 32 psi, noticed a bulge, so I let out some air. Didn't make it 15 miles from origination and the tire blew. It took 45 minutes to get a hold of roadside assistance 2 hours later, I was back on the road.

Kimberly G. 
Évaluation :
2

Service pick up great return not so great miscommunication lost in translation information about the product I have to paid things that it wasn't in place but overall not great

Gerardo L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAY C. 
Évaluation :
5

trailer was excellent, really liked ramp for loading.

Douglas Z. 
Évaluation :
4

There is a lot of U-Haul trailers and trucks here, so I definitely knew where it was, but it would be nice to put up signage direction people to the office location.

KRISTOPHER V. 
Évaluation :
5

Made the rental Easy-to-do.

Lori H. 
Évaluation :
3

Staff did not wear masks to minimize spread of COVID-19.

Lawrence E. 
Évaluation :
2

Masks were not worn by any personnel at the facility that came in and out of the waiting area. Was not possible to maintain 6 feet of distance in the office space.

Keryn S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Misty L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric L. 
Évaluation :
1

Very difficult to access and very tight space. Difficult to turn around my vehicle with trailer attached.

Russell T. 
Évaluation :
3

Nobody in the office was wearing masks or distancing, but they were friendly and helpful.

John K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Don S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

pauscale B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
3

Central on line booking was a disaster ! Site keeps crashing. No one answered the phones. Personnel at this site helpful and I made a booking on site, but they were unable to cancel my online booking through your chaotic central system.

William C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RODRIGO R. 
Évaluation :
4

None; picking up the trailer was easy enough. It occurred to me after I was already on the road that we didn't do a walkaround or a damage inspection before I left, so I could have been blamed for damage that was already there but not documented since there was no inspection. On a different note, one thing you can do to improve the customer experience is actually have the equipment available at the location where the reservation was made. If there wasn't going to be a trailer available in Farmington, NM, then the reservation shouldn't have been allowed. I only found out ONE day before my trip that the nearest U-Haul location that had an auto transport was an hour away in another state.

Aaron G. 
Évaluation :
1

unsafe driving conditions to the office

Curtis L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSE B. 
Évaluation :
3

The truck and the customer service were excellent. The office is just dirty and smells like cigarettes.

Wendy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert H. 
Évaluation :
3

The place is sort of a dump but the person we dealt with was friendly and efficient. There was ample room to park the truck unlike some of the other drop off locations in town.

John B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Kathleen E. 
Évaluation :
1

charged us extra no signs as to where to put the truck or drop off keys

jayson P. 
Non les évaluations ont été soumises pour cet établissement.

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