I have rented a pickup from these folks several times, but no more. This time, they charged me an extra fee for returning after hours (w/o QR code) when I actually returned it to them during their working hours, and on time.... she could not explain the extra charges and put up a smoke screen. This isn't the first time with this U-Haul outlet. I'll try anyone else at this point, but I won't go to this place (Basin Towing/Durango, CO)!RICHARD F.
Moving Truck Rental in Durango, CO at American Standard Multi Stg
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Durango, CO 81301
(Across the street from Walmart)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 4h pm
- Sam : 9h am à 12h pm
- Dim : fermé
- Retour client 24 heures
One-Way and In-Town Local Rentals in Durango, CO 81301
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 3 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
not a thingROGER W.
Have a 20 foot truck! HaDONALD L.
Very nice and professional people.JEFFREY M.
I am sure that the owners of this facility have the resources to do some mud mitigation. When I have to go here, I am reminded of a developing country and a Mafia money laundering facility. The least that the underpaid employees can do is to wear masks as is the rule during Covid.LORI G.
the road was very bad to get to the office, when I tryed to talk to them the next day they was right and I was wrong and hung up on me. I will never use this place again.Thomas M.
I got charged for gas even though i left it where i got it. Very shadyJOSEPH C.
We were told when we made reservation that we could pick up truck at 8 AM and they didn't open until . 9 AMRICHARD W.
Ensure that outgoing equipment is road ready. Provide proper orientation and brochures. Require that all employees wear masks when interacting with customers.Luis P.
When you email a client the location for Pickup, make sure it is the right location. Folks are busy and when already on the road, they dont need to be mislead. When I returned home I planned on dropping the trailer off next door as our property actually borders a Uhaul location. Instead, I get an email to take it to a location 30 minutes in the wrong direction. I feel like I'm getting worked over here. I did learn from the dealer in Peyton that I should have been able to return the trailer to any Uhaul dealer. I worked at a Uhaul as a kid, back then heads would roll over shenanigans like this. It'd be best if you took $50 off my bill.BILLY B.
Above and beyondKasey W.
I came on a day that you were closed and it was a real pain to use the app and pick up and return the truck.Nancy W.
Most employees were stoned. Impaired service. Had to reconnect safety chainsRONALD C.
Convenient location although returning trucks is tricky because of the layout of the site on a storage facility. The mobile check in/out process didn't work properly on the app, had to use the website, but that's not the fault of the location.Maureen P.
The reason for my rating... Got the truck all loaded with no problem, didn't get out of the driveway and noticed a low tire, made it to the gas station to fill it to the recommended air pressure of 32 psi, noticed a bulge, so I let out some air. Didn't make it 15 miles from origination and the tire blew. It took 45 minutes to get a hold of roadside assistance 2 hours later, I was back on the road.Kimberly G.
Service pick up great return not so great miscommunication lost in translation information about the product I have to paid things that it wasn't in place but overall not greatGerardo L.
trailer was excellent, really liked ramp for loading.Douglas Z.
There is a lot of U-Haul trailers and trucks here, so I definitely knew where it was, but it would be nice to put up signage direction people to the office location.KRISTOPHER V.
Made the rental Easy-to-do.Lori H.
Staff did not wear masks to minimize spread of COVID-19.Lawrence E.
Masks were not worn by any personnel at the facility that came in and out of the waiting area. Was not possible to maintain 6 feet of distance in the office space.Keryn S.
Very difficult to access and very tight space. Difficult to turn around my vehicle with trailer attached.Russell T.
Nobody in the office was wearing masks or distancing, but they were friendly and helpful.John K.
Central on line booking was a disaster ! Site keeps crashing. No one answered the phones. Personnel at this site helpful and I made a booking on site, but they were unable to cancel my online booking through your chaotic central system.William C.
None; picking up the trailer was easy enough. It occurred to me after I was already on the road that we didn't do a walkaround or a damage inspection before I left, so I could have been blamed for damage that was already there but not documented since there was no inspection. On a different note, one thing you can do to improve the customer experience is actually have the equipment available at the location where the reservation was made. If there wasn't going to be a trailer available in Farmington, NM, then the reservation shouldn't have been allowed. I only found out ONE day before my trip that the nearest U-Haul location that had an auto transport was an hour away in another state.Aaron G.