Staff was super friendly and made me feel like family not to mention they have some adorable fiesty cats to play with while you wait . Will recommend
Ricky Douesnard
Customer Reviews for American Standard Multi Stg
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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We had to drive to Durango from Pagosa to pick up a tow behind trailer in our Uhaul which added exponential time to our move. In addition the tow behind trailer got a flat before we even pulled out of Pagosa we lost half a day of our move time waiting for a replacement. The guy that replaced it was great but he said that the tire that he replaced should have never been on the trailer in the first place and they certainly shouldn't have left it on the trailer when we picked it up. Moving is incredibly stressful as it is without dealing with lazy human error.
Jenna Waite-GannonGreat service thank you
Reymundo OrtizPerfect as always, I knew I shouldn't have sold my Cargo Trailer but thankfully you guys are always there. I use you a lot and never have to worry about parking my cargo trailer or moving it or paying insurance on it, etc. thank you
Rico CatalusciUnit needs some work in the lock area. Very old and hard to lift but works.
Lee GisclonVery easy both in pickup and drop off. Vehicle was clean & well maintained.
Margaret KirkpatrickHave rented from this location multiple times now - love Corey and Donna! They're excellent to work with and always take care of business with a smile.
Kelly GardnerIt would have been nice to have the snow, from 3 days ago, removed from the windshield and roof of the vehicle. It took approximately 20-30 minutes to remove it because it sat on the vehicle and turned to hard icy snow rather than the lightweight snow it was 3 days ago.
Rhonda EppardConfusing because UHaul sent me here, and Google Maps showed it as open, but it was closed. It was a challenge getting the trailer into a good drop-off spot by myself. Seems like a decent place, but without staff there it's hard to tell.
Matt SaguesCory went above and beyond to ensure the safety of my move by replacing tires, demonstrating how to shift the truck, and change the mirrors. He was incredibly helpful and knowledgable and I really appreciate his extra effort!
Krystyn ServisIf there was a mirror opposite to the Columbia Falls location in Montana......THIS WOULD BE IT! I'm not complaining about the personnel who checked us out OR the fees we paid for the rental. THAT was all just fine. This location was NASTY! Trailers had the tongues buried in mud and the driveways were mud. It looked like a junkyard for U-Haul vehicles the way they were parked in dirt and mud. LOTS of vehicles......lots of mud and dirt.
Gary BynumWe had to wait 15 minutes for them to arrive as they didn't open on time. Then they had to change trailers after it was assigned. We were able to get the trailer and it was fine, but lots of waiting around
Janet WalshThis location is a confusing clutter of vehicles and buildings with no signage to direct you where to go. The people were nice but the facility needs improvement
Lorraine BooneBut the worst part is your stupid "do it yourself" drop off. I needed help from the establishment. My back was strained, my wife tried to help and we were full of mud. F'ing STUPID. What idiot thought that was a good idea. I didn't see a f'ng discount to do it myself. Idiots.
William HANESVery friendly and helpful people. The transaction was fast and efficient and I was on the road in no time. Highly recommended
DAVID LEWISThe man who took the trailor off told me i had the wrong size ball thankfully nothing went wrong
robert browellthe staff was great
brian peltonVery nice staff
Denise McLaughlinBe open on Sunday..
Myra KayHard to find, hard to get to and hard to manuver around just like everywhere in Durango, CO
Douglass WilsonJust take the $ out of my account I n a timely manner. I almost spent it cause I thought it was charged on Tuesday, but here it is Friday & it's still not come through..
Myra CayCurry and Donna provided me with nothing less than a miracle when I arrived with no previous notice at their location - I can't speak highly enough of their care and customer service and willingness to help. They both went above and beyond to accommodate my arrival and unexpected storage needs and found a way to help with unloading at the 11th hour. I already have, and will most definitely continue, to refer anyone who needs moving services or storage in the Durango/4 Corners area to American Standard Multi Storage and Curry and Donna.
Kelly GardnerThe person helping with the reservation was excellent!
Matthew SnyderGreat management
John HansenMy reservation was with another location and there was no one working when I arrived to pick up the truck. I called this other location and they were very accommodating and efficient. The information online was incorrect so I picked the first location over this one but it turned out they did have what I needed. My move was delayed two hours. Not happy about that but grateful to Corey for making it happen in the end.
Wendy Blagg SkellyFantastic people
Julie TreonCheck in was easy and fast
Jules GraeveThe truck was amazingly clean and new. I very much did Not like using the app for return or pickup!!! Its slow, awkward and and all the pictures.
RIch HarlandVery nice people always with a smile keep up the good work 👍
Arthur DziurzynskiThank you!!
Gloria BencomoLocation is extremely dangerous the path to drive and drop off the trailer is unclear the drop off location where you wouldn't put any of the other trailers and damage is difficult there's no one to help me unhitch the trailer.
Thomas HuffThey were 2 hours late in meeting me
Mark AllisonGreat organization!
Joel SCottThe facility was crammed in. No pavement for driving. Huge Rustin driveway When I arrived I didn't see an office space. Very dirty and uninviting
Terry ShekAnswer the phone, have the equipment ready, open the store at the time indicated and be there to deliver equipment to buyer. Jordan the regional manger should call back clients< he did NOT. Have the snow off of the vehicle.
peter bernardCory was excellent to work with. I have rented from him twice and he is a professional. I'm very grateful for his help. Thank you, Jim Martin
James MartinWe had left a key in the truck and they immediately let us know so we could pick it up. Very attentive!
Cynthia BrickerTheir costumer services were excellent. Very happy with their all their services
Serena CessorKind of dusty, dingy old office, but no big deal at all. Kinda like it being old school. The employee was helpful and the return went smoothly.
Gregor GardnerCory, I think that was his name was excellent, friendly, professional,and very good at hooking up and preparing for travel. What a great young man thanks
Steve ThyfaultCory and all the people there are very nice and professional.
Teresa Dooley