Le client n'a pas laissé de commentaire.
gaetano C.
Customer Reviews for Atwood Car Wash and Quick Lube
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
The truck is more outdated than those used by other companies. I preregistered, using the app, and still had to go through the entire process at the desk. I've used this location twice and both times there was nobody at the desk when I returned the truck so I left the keys without speaking to anyone. Two workers saw me and just made a comment to each other wondering where the other worker was to assist me. I never received a copy of my final bill either.
ERNEST F.Make your reservation system better and do not rip off your customers with adding 200 miles to their mileage. I only went 100 miles and they put down I went 300 miles
Korrie M.I have an issue with UHAUL the company and not this location. I am coming from Connecticut to move my daughter into her college apartment in Boston Ma. I booked a truck on 8/23/2023 for UHaul at 19 Pleasant Street, Altteboro Mass. The following day, I get a text stating that the closest location with the available equipment that I want is at 1075 Newman Ave. Seekonk, MA, 02771. I said OK. I called UHual on 9/1/2023 at 8 am and was told that yes the truck was there and will be available for me by 12 pm. As we were on the road, I received a phone call at 10:15 am from your company stating that the truck I booked may be there by 3:30 pm with no guarantee. I had a big issue and then I was given another location to to drive to pick up the truck, 1512 Atwood Ave, Johnston, RI 02919. I had no choice but to comply and accept whatever you are giving me. AND!!!! I end up paying more money for your error. I had to go further to get a truck and was charged more for more miles that I incur because of your company's policy. How is this fair? There is something wrong with your policy and the way you are doing business. I am not faulting the place where I picked up the truck, but I am faulting you, UHaul. And I will go ahead and make a complaint with the better business bureau and even the attorney general. Yesterday was very stressful for me and my entire family. Your company needs to make some changes. However, because you dominate this industry, you may not feel the need to make any changes. That is all that I have to say. Hmmm, Interesting...I see that filing a complaint with BBB means nothing. Ok. So, I guess I will have to go on line and just voice my issues with your company's business practices.
Marcelle B.Was told I could drop off after hours. They charged me for two extra days because these idiots didn't realize the trailer was already in their lot. Will be disputing the entire transaction and recalling the charge with my bank on Monday
Peter S.Everything was smooth as usual. I have used this location many times.
Beverly C.Trailer was not cleaned there was debris from previous renter. No printed receipt with amount and no email with amount.
PAUL A.We dropped off here after hours after traveling from NC. The mobile drop-off was super easy to use and we were in and out pretty quick.
Brian R.The representative was very helpful after having multiple bad experiences with the uhaul manager at the North Smithfield,RI location.
jonathan G.Truck smelled bad but everything else was great
Danielle C.The staff were very helpful and the U-Haul was clean. Great location.
SALLYANNE H.Owner Paul made the transaction smoothly for me, and came out to the trailer to hook it up for me making sure it was safe, and explained the weight distribution and slower spped to reduce the possibility of sway. Will definitely rent from this location again, and refer family and friends to consider the same. Richard
Richard J.Truck tires were not correct pressure, screws in the cargo bay and brakes that failed to respond quickly made an adventurous drive.
Christopher B.Nothing. The staff were very accommodating to my specific needs. Merci.
Pauline C.This was a third party location it is a car wash i told the man the issue that i had and he told me i needed to talk to uhaul, that they couldnt do anything at this location. I returned the truck Friday around 2 pm.
Lusvy A.Excellent friendly service! No suggestions for improvements.
Christine S.The attendant was nearly half hour late from my appointment. the truck was filthy inside. the cargo area had shards of broken glass everywhere. there was less than a quarter tank of gas in the vehicle. I am moving two children to college later this summer and needless to say I will not be using your company.
Frank D.I am a repeat customer to this branch. Goes smooth everytime. 10/10
Paul P.Always a good and easy experience.
Tim C.Personnel amical
TIMOTHY A.Excellent service as always!
David T.Great service I would rent again !!
Adrian H.The van we rented was ready at the time promised and customer service on the paperwork was fine. I would rent here again.
Mary Lou P.Display the locker code better I had to call customer service because I didn't remember seeing the code number or location
Luis P.The proprietor at Atwood Car Wash is great! Very attentive to your needs and ensures your rental experience is a good one.
Jeff R.Excellent service à la clientèle. Made everything quick and easy. Je referais appel à lui.
Khaled E.I am not a happy mover. We were quoted one price $29,95 and charged a different price $39.95. The mileage price was the same $.45 and charged $1.39. We repeated the price to the individual and he confirmed. I was not alone in front of this person and we both confirmed. I don't know if it was a language barrier or what. We were never told we would be charged for using our credit card. Maybe you should educate your representatives . Also, it would have helped to have been given a receipt. The representative was too lazy to put ink in the printer.
Karen J.Person who checked me in spoke very little English. There was no contract provided to me to sign. Operator took picutes of my drivers license and credit card. No one looked at vehcile with me. I took pictures of truck before I left with it as means to estiablish condition before I drove it. There was no contract presented to me upon my return of truck. I did get a UHual receipt that seemed to be in order. Will not go bakc there. This locatin was not my choice. Uhual presented it to me as the only one near me with truck style and length I requested.
william A.The whole experience was great, this business is fantastic as always.
phil L.Paul and the guys are top notch professionals, when choosing the right truck for the right job they are right on top of if. Fast professional service with a smile. Thanks Guys Jimmy
James C.Very nice staff
Carlos V.It's extremely inconvenient when you can't get the equipment you need close to your location. Especially when the location you wanted has multiple of the size truck sitting in their lot on the day you pickup and the day you return, as you drive by to go 26 miles out of your way. Hopefully I never have to use uhaul again for this reason. Your rental times are also ridiculous.
PETER D.Very respectful and helpful staff. Je les recommande fortement.
Florian K.issue getting truck, poor parking. no one there to assist, no call line. did not recieve extra items i requested. no refund offered or discount . very upset. owner said he saw us struggling on camera and did not call or arrive to help.
Emmanuel C.This location always has available equipment. The proprietor is very courteous and makes sure you are satisfied with your rental experience.
Jeffry R.Truck did not turn on, truck was not used.
Soila M.The truck leaked. All of our furniture and mattresses got wet inside the truck
Allen J.I rent trailers a few times a year and always use this U Haul location. I reserve them on last me and when I get there I'm in and out in minutes. Employees are nice and helpful
Richard F.Keep smiling and tell the renter of the truck when there is no loading ramp.
ANASTASIA F.I put gas in exactly to where it was 4 gallons and charged me for gas. I had to find my own truck too go in each truck and turn key. I've done business with them but no more.
keith A.Excellent service
john M.Owner was very nice and genuine.
Rilwan I.no problems
bill C.The Best location for uhaul service hands down. I would never go to any other location than Johnston . I think The owner should give a class to the other locations in RI and ahow them how to conduct business and keep customers coming back without hesitation. I will always use uhaul from that location only
Marcellus A.Excellent service à la clientèle.
Gabriel M.very professional, polite and overall great
PETER S.Great guy to deal with very accommodating
Richard L.