Very Rude!!! Had my paid reservation and arrived on time. The manager/owner?, could not get his computer to work properly. He then started to switch the blame on me, telling me I didn’t fill the online form properly. I assured him I had, and had copies of my properly completed receipt with the order number. He called another man on the phone for assistance. The whole time he’s cursing and yakking that he won’t be dealing with trailers anymore. The man on the phone was nice and was trying to help. Finally, (and you’re going to love this), he hung up the phone, looked at me and told me he’s all done with trailers, go outside and wait for somebody to call you to dispatch! I was not quite understanding because I could not believe he was kicking me out and telling me to go outside and wait for a call!!! He turned around and walked away. My son and I were in disbelief!!! We went outside and stood there not knowing what was going on. I did get a call from the nice man and the situation was resolved, no thanks to the location manager. . The trailer was nice it pulled well lights worked fine, but we were on a very timed schedule to avoid Boston traffic. This 45 minute delay (which should never had happened), caused us to add an additional hour driving time to get to our destination on top of the 45 minute delay!
David M
Atwood Car Wash and Quick Lube
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Johnston, RI 02919
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 4,5 - Cote moyenne des clients
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Avis vérifiés des clients
Chaque avis est lié à une véritable U-Haul réservation ou contrat.
Comment U-Haul Fonctionnement des avisTruck ran and didn’t job. Staff was very friendly and helpful. I’d give the staff 5 stars!!! But the truck ha no ac and it had a check engine light on. Otherwise A++ for this location!
Ronald GExcellent customer service!
JOSE TThis location did not have all the accessories that I booked / reserved on-line
ken BVery good service , easy, and frienmdly knowledgeable staff .
Brenda P