Évaluations des clients Automotion LLC

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Automotion LLC

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Paul B. le

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Nobody at Automotion picked up the phone when I called to confirm. No answering machine to leave a message. They didn’t include the furniture dolly I paid for and I had to do the move without it.

patrick D. le

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Le client n'a pas laissé de commentaire.

Glenda C. le

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Le client n'a pas laissé de commentaire.

Edward K. le

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Le client n'a pas laissé de commentaire.

Edward K. le

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Le client n'a pas laissé de commentaire.

KIMBERLY S. le

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The guy that rented it to me was just great!

David E. le

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Le client n'a pas laissé de commentaire.

Brantley G. le

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I did the mobile pick-up and so did not interact with anyone at this place. The truck was ready and the process relatively smooth...except they did not place the equipment I ordered (furniture pads and appliance dolly) in the truck. I was forced to call customer service and travel far away to pick those up.

denise D. le

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When I made the reservation it was suppose to be pick up in Shamokin Dam. The Trailer was not there. We had to go to Milton 38 miles out of our way. Had to wait an hour while the guy there was trying to figure out the computer with the motorhome & my truck for the trailer. Finally got that figure out and they hooked up the trailer to the back of my boyfriends motorhome and DID not have the trailer tight on the ball of the hitch. When my boyfriend drove my Envoy on the trailer the trailer Jumped Off the ball and hit the back of the motorhome and tore off the License Plate Light and bent the shit out of the plate and scratched the back of the motorhome. The guy there DID Nothing but say "OH Wow". SO my boyfriend hooked the trailer up to the ball and tighten it down the way it SHOULD have been. Then 3 lights on the trailer where NOT working and all he did was mark on my receipt about the 3 lights NOT working and when we went to go drop the trailer off in Jackson Michigan they wanted to charge me $20 for the lights that where broke when we pick up the trailer. I told him He is NOT Charging me. Some how he over rode the computer and I didn't get charged. But who is going going to pay for the Damage to the motorhome??? I have pictures to prove all the Damage. I WILL NEVER USE UHAUL AGAIN FOR A TRANSPORT TRAILER AGAIN. NOTHING BUT PROBLEMS FOR THE LAST 2 YEARS WE HAVE RENTED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Steven B. le

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This WHOLE Process became a MESS - I made ALL plans OnLine, U-Haul ACCEPTED the PLANS and RESERVATIONS. A short time AFTER I paid (online) and thought that 'all was well', I get a Phone Call explaining I have to pick up the truck 30-miles away, and at a TIME earlier than was planned. When I did pick up the Truck, they explained that NONE of the Accessory Equipment was available (Furniture pads and Dolly) and that I would have to go to the original Planned location to get that equipment. I believe the ON-LINE accuracy needs some improvement on Equipment AVAILABILITY. Although the U-Haul Individuals tried and were very helpful, the OnLine SYSTEM needs better co-ordination. Things did END WELL, but there was a lot of scurrying in the beginning to get things 'together'.

William B. le

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Le client n'a pas laissé de commentaire.

TIMOTHY W. le

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Le client n'a pas laissé de commentaire.

John T. le

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The location and truck were perfect, the customer service over the phone and through the application was absolutely horrible. I had to sit in the parking lot in the rain for over two hours before everything finally went though. I will mostly never go with uhaul again after that experience.....

Andrew L. le

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Place was closed so I can not really give a honest feedback

Gary H. le

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Le client n'a pas laissé de commentaire.

JUNE S. le

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Le client n'a pas laissé de commentaire.

Stephen L. le

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Le client n'a pas laissé de commentaire.

Don M. le

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Sean was understanding and efficient when I needed to return the dolly early and to the rental agent. Due to illness we didnt go to SC as planned

Christopher C. le

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There was no dolly or packing pads in our truck. I appreciate a refund for those items.

Cynthia D. le

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We used the key drop off service

Joesph P. le

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Le client n'a pas laissé de commentaire.

Teresa M. le

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Disappointed the truck did not have a ramp also it was very difficult to get into the drivers seat since I am not very tall.

Andrew B. le

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Le client n'a pas laissé de commentaire.

Kevin M. le

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U-haul person went home early even when there was a reservation in the system for us that they received 3pm the day before. Owner (I think it was) was still there but made no effort to conceal how annoyed, at us, he was that we had a reservation and he didn’t know how to handle. How dare we expect to rent a truck when he wants to go home!! Even snapped at me when I asked if he could call the U-Haul person, who supposedly left 5 mins earlier, to come back to help us. He made us convert our reservation to a 24/7 (which required us to drive all the way home again) and spend about 2 hours on the phone with 1-800- UHaul. He didn’t give a darn just as long as he could leave right at 5! I filed a complaint and the regional rep did call us right away, was pleasant and understanding and gave us a credit but you couldn’t pay me to ever go back to Automation LLC again for anything- even if they were the last place on earth. I feel sorry for anyone who brings their car there for repairs, I cringe to think how they treat you. He answered a call when we were there and I couldn’t believe how nasty he was on the phone to the person on the other end. Totally unprofessional and horrendous customer service. If U-Haul cares about their reputation they will drop this place. Ugh!

Brian D. le

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it was not the location that needed help. It was Uhaul themselves. It took us over 5 hours to get are code, numerous calls to customers services and online chat. They were not helpful, hung up on us or closed chats in the middle of conversation. Horrible, wait time. The whole pick up process with the phone, was a NIGHTMARE!!!! So not only were frustrated, but the help we had left. I will never ever deal with them again, and will not recommend them to anyone. Moving is stressful enough, you don't need to deal with this. I cant tell you how horrible it was and stressful!!!!!!!

Christopher R. le

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Gentleman came right out to my truck and unhooked everything didnt even need to get out of my truck. NOW THAT'S WHAT I CALL SERVICE!!!!!!!!!!

Carol Q. le

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Le client n'a pas laissé de commentaire.

Eric B. le

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Le client n'a pas laissé de commentaire.

THEA R. le

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Le client n'a pas laissé de commentaire.

Nancy P. le

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The gentleman that waited on us needs to learn customer service skills. He was very rude and condescending to say the least.

Dawn R. le

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Le client n'a pas laissé de commentaire.

rick M. le

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Le client n'a pas laissé de commentaire.