Customer Reviews for Barretts Marathon
(U-Haul Neighborhood Dealer)

Évaluation :

2

This location is in a super tight location, with literal junker cars forming a winding maze for the trucks to go through. The only redeeming star of five was the employee on site who offered to return the truck through the maze of junkers.

Évaluation :

4

No wasted time

Évaluation :

5

Pete is great to work with and makes everything easy. Thx

Évaluation :

1

The guys attitude when calling him. He wasn't there and when you called him he was rude and would hang up on you. Worst experience with anything ever.

Évaluation :

2

Location needs dedicated space to park trucks

Évaluation :

1

The owner was rude and foul mouthed. I told him that I registered, checked in, and paid on line. He said that they didn't do that there. He also said that they didn't have the size of truck that I reserved. He checked his computer, saw that I was right and handed me the keys. The place of business looked like a scene from the television show Hoarders. I'll never rent from them again. The truck appeared clean but smelled like severe body odor. My wife used febreeze before she would get in it.

Évaluation :

5

I was in and out with no delays or issues

Évaluation :

5

Owner was very friendly and helpful

Évaluation :

2

I received a confirmation call 1/10/24 for my 1/12/24 reservation. Was told everything(truck, dolly, and moving pads) will be at the pick up location and ready. I arrive 1/12 to pick up my truck. First thing i was told ,"I don't have any moving pads" Didn't offer to call or locate or any help what so ever. He wasn't even sure he had an appliance dolly. He had to go check the truck. Extremely frustrating, as I was picking this up on my lunch break, and i didn't really have time to go hunt down moving pads.

Évaluation :

2

Unorganized. Not a good experience. . Ramp full of mud.

Évaluation :

1

Owner of location is very rude and unprofessional. Makes derogatory comments about previous customers who don't park UHaul equipment exactly where he wants it. Rented from here a few times only because they are close and had the equipment I needed. Recent experience trying to rent a trailer from here the owner was yelling about people being stupid and he was going to start charging a $100 fee everytime someone didn't park a Uhaul where he wanted it. Then asked why I was there and told him I was there to pick up a trailer. He proceeded to tell me he didn't have any trailer reservations for the day. Told him I made the reservation that morning and had the reservation number available. He again said he didn't have any trailer reservations and just walked away. I left without getting the trailer I needed for that day. I will NEVER rent from this location again. If a Uhaul equipment in needed is not available elsewhere close to me and this place is only one that has it, I still will NOT rent from here again. Completely unprofessional and absolutely no customer service skills.

Évaluation :

3

Your app is terrible. I thought moving was going to be stressful.. your app made moving feel like a walk on the park.. I will never use the 24/7. Will think twice before using your service.

Évaluation :

3

The proprietor should be friendly and welcoming. He's a habitually grumpy man.

Évaluation :

5

Good stuff as always

Évaluation :

1

I originally placed my reservation at another location and without notification it was changed causing us to drive to a neighboring city. This location charged us foe 300 miles which is obsurd. To prove this The odds of driving an even number like 300 is astronomical.

Évaluation :

5

The owner was fantastic, very busy with other rental so it took a little longer than usual. But it was college move in week I would definitely use this location again

Évaluation :

5

Peter was great. Great experience.

Évaluation :

5

Mr Barrett is very Knowledgeable

Évaluation :

1

Old and beat up gas station, you can’t even walk through the inside due to the all mess, rude old guy that takes care of rental, don’t even know how U-haul rents out of these third world country places

Évaluation :

2

A little hole in the wall place. The clerk was kind, but didn't have a bathroom that had been serviced. Also had us move the truck to a different location than where the trailers were (that was all there was at the time)

Évaluation :

1

Have your customers use any other location.

Évaluation :

5

Great location very friendly, Barretts is the best location ever.

Évaluation :

5

Pete is the nicest person I've met in a long time. Nothing could have gone better

Évaluation :

2

Clean up the place too much clutter everywhere.

Évaluation :

2

Clean up the area.

Évaluation :

3

I didn't get any paperwork or walk around inspection when I first rented the truck. Was told everything was in the email. The rental email also said the truck had a 1/4 tank and was barely 1/8 full. The cup holder was also completely missing. This probably was the biggest inconvenience while driving.

Évaluation :

5

I go out of my way to rent from Barrett's. Excellent service à la clientèle

Évaluation :

1

Be better

Évaluation :

2

The car I got was dirty and the side has dent and scratches that wasn't on their pic before. I tried to notate and take picture but something happened with internet I lost connection and never let me retake the pics. Also the steering wheel was horrible and it was out of balance that I barely drove through highway

Évaluation :

5

Quick service. In and out in a few minutes.

Évaluation :

1

Uhaul rolling door was broken and took 30 minutes just to get it to shut enough to where it would lock. Nobody was even there when we arrived. When they did show up, they said they didn't have the reservation and we must be at the wrong location.

Évaluation :

2

When arriving, I was told I "did not have a reservation" ... when I actually did. After that, service WAS prompt. Equipment could have been in somewhat better condition.

Évaluation :

5

Fast and friendly service

Évaluation :

5

Pete was great with returning the truck! Super nice!!!

Évaluation :

5

Although the computer had my reservation wrong they worked with me and were able to get the truck.

Évaluation :

2

This location opened 15 minutes late. It took another 20 minutes to get the computer opened.

Évaluation :

5

The gentleman was outstanding with everything.

Évaluation :

1

Place was extremely dirty. Gave me an old and broken trailer. Trailer came off going down the interstate about causing me to wreck

Évaluation :

5

dealer went out of his way to make sure i had what i needed

Évaluation :

4

Tell customer where key box is located on the screen that gives key box code.

Évaluation :

4

Equipment was ready, clean and no delays. Friendly people, very accommodating and helpful.

Évaluation :

1

Second time using this location. Both times no record of my reservation. My reservation was for 9am. Owner arrived to open at 9:20. Finally left at 9:40. It seemed like I was a bother. Box was dirty. Ash tray in cab had cigarettes' in it. Front end feels like something is loose.

Évaluation :

5

Would of thought a dolley and moving blankets would have been in the truck. Next time I will be sure to bring them. Lol

Évaluation :

1

The Vehicle overheated when i took it. I had to return it before i could even use it. The customer rep was very rude.

Évaluation :

5

Outstanding service from operator at the Marathon. I'll go back to uhaul because of him,