Mr. Akbar at Basic Needs Chevron made my experience very easy. He operates a very clean, safe and well-stocked station. He was able to help make my reservation in just a minute or two. On the day of my rental, he made sure that everything was ready and fully functional and that I had no questions. Returning the vehicle also was really easy. I look forward to renting from U-Haul again soon and I have genuine confidence in the great customer service that I will receive from Mr. Akbar at Basic Needs Chevron. Merci.JOHN C.
Customer Reviews for Basic Needs Food Mart Chevron
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Orlando, FL 32803
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 6h30 am à 9h30 pm
- Sam et dim : 7h30 am à 9h30 pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
It takes too long to check out. The staff takes gas station customers over u-haul renters so every 30 seconds we are interrupted and have to wait. The result is a check out process that takes twice the amount of time as other locations.MAHMOUD H.
Truck was NOT clean. I had to spend time removing old water bottles, and paper wrappers that were left inside the truck. Paperwork said it should have 3/4 tank of fuel, but I filled it up at the pick-up location (they are a Chevron gas station), and it took 11 gallons of fuel, so it was only 2/3 full....not 3/4 full. Then, the stores computer to U-Haul was DOWN, so everything had to be done by hand, which negated my having done everything in advance on my home computer.Michael L.
Le client n'a pas laissé de commentaire.LAURA M.
Clean the vehicle before renting I had to do that serviceRODERICK W.
Bill was incorrect and much higher than the reservation because the wrong drop off location was used to determine the charge. It took multiple attempts over 2 days to get through to customer service on the 800 number to get the billing corrected.ALAN H.
Le client n'a pas laissé de commentaire.Irene V.
Le client n'a pas laissé de commentaire.SAMUEL P.
Le client n'a pas laissé de commentaire.Gene S.
The gas was less than 3/4 tank, but in a hurry I left and they marked it as 3/4 tank. When I dropped it off it was as before: a little less rhan 3/4 tank. They charged me for leaving it at 5/8KRISTIAN S.
We tried calling back yesterday, and were unable to reach anyone after I received the contract with the final charge. We were charged a fuel charge even though we returned the truck with a full tank of gas just as we had received it.FRANCIS R.
Le client n'a pas laissé de commentaire.DEROSEMA E.
Le client n'a pas laissé de commentaire.RICARDO N.
Le client n'a pas laissé de commentaire.Leo P.
Le client n'a pas laissé de commentaire.John D.
The manager in charge was so polite and helpful.Yannette L.
Le client n'a pas laissé de commentaire.MICHAEL A.
No comment. Every detail perfect.ricardo S.
Le client n'a pas laissé de commentaire.Nicole L.
Le client n'a pas laissé de commentaire.LORNA S.
Le client n'a pas laissé de commentaire.william V.
Le client n'a pas laissé de commentaire.BRYAN L.
Le client n'a pas laissé de commentaire.EVELYN P.
The gentleman who took care of us did an excellent job. Highest rating.STEVEN S.
Fantastic quality, service, and customer relations! Would totally recommend Basic needs Food Mart's uhaul service over anyone else in the area.Gabriel G.
Great service arrived early and still had a truck for us. We shall use your service againMichele J.
the customer service was pretty good, the place was easy to findVICENTE U.
Le client n'a pas laissé de commentaire.Taylor C.
Nothing great customer service and nice peopleRichard V.
Le client n'a pas laissé de commentaire.Richardson E.
Le client n'a pas laissé de commentaire.Brenden R.
Much better service than the actual U-HAUL store. Very friendly. Not rude like U-Haul store employees. Treated much better as a customer. Felt appreciated. The only issue was that I rented a dozen pads, but there were only 5 in each bag.BRYAN D.
Excellent staffROBERT P.
Thank you Christopher for your help.ORLANDO R.
Le client n'a pas laissé de commentaire.CHRISTOPHER B.
Le client n'a pas laissé de commentaire.Oleg B.
Excellent serviceLUIS C.
Trailer electrical connector cable was mangled. Overall though excellent serviceeric M.
Le client n'a pas laissé de commentaire.Timothy K.
Akbar is always friendly, courteous and provides outstanding service. Will recommend to everyone!domingo C.
Mr. Akbar is friendly, efficient, and quickly gets you on your way in the uhaul of your choice. I highly recommend this location.Natale G.
The staff at this location were incredibly helpful and kind. Very fast check in and check out of the vehicle. The truck was great as well. I would highly recommend.Vicki N.
Easy to rent and good servicePAUL L.
Convenient, quick, customer service was evident and appreciated. MerciTomas L.
Love having this store/retailer in our neighborhood. Very easy to rent when we need.P J F.
Very friendly staff, very good experienceKARIN B.
The uhual location was amazing, made my move easy and smooth.CHANDRIA W.
Le client n'a pas laissé de commentaire.JAMES B.
The staff was very pleasant, however the truck was dirty. Dirt in drivers cabin. Huge bag of popcorn on floor. Even a toilet plunger was inside passenger cabin. The back had some strips of something left from previous users.Juan C.
Le client n'a pas laissé de commentaire.CHARLES S.
Le client n'a pas laissé de commentaire.dawyne H.
Le client n'a pas laissé de commentaire.MELISSA A.
I go here when I need to move there are really nice people working very helpful!MUHAMMAD S.
Nothing. Best uhaul rental in OrlandoWILLIAM D.
Le client n'a pas laissé de commentaire.DENNIS M.
They overcharmeGeraldo S.
Excellent service à la clientèle. Very professional. I was in and out really fast. Would definitely rent from them againScott H.
Le client n'a pas laissé de commentaire.JORGE M.
Le client n'a pas laissé de commentaire.jose B.
Le client n'a pas laissé de commentaire.MADISON B.
Quick and easy. Pick-up and drop-off were quick and easy since everything was digital. I had no issues and would rent from here again.Emily C.
Literally anything else.KATHERIN F.
Oh wow the was so kind and sweet wonderful,no regrets spending my 1 000 $dollars , happy customerTHELUCIENNE F.
The owner of the Chevron is a fantastic man. He will get you everything you need to get where you are going! 5 Stars!RUSSELL B.
Keep up the good work!Heather R.
Excellent, fast serviceKimberly D.
It is very nice to actually do business with people who are trained in their craft and is a pleasure to work with. 5 starsDarryl C.
Great service. Well explained and prompt.VICKI H.
Le client n'a pas laissé de commentaire.shaheed F.
Le client n'a pas laissé de commentaire.Robin L.
Good deal thank youLeland S.
Le client n'a pas laissé de commentaire.DENNIS B.
Le client n'a pas laissé de commentaire.Derrick S.
Le client n'a pas laissé de commentaire.Neftali S.
Le client n'a pas laissé de commentaire.Alize M.
Akbar was great! Thank you. D . PittmanDavid P.
Quick and easy rental. Would definitely use this location again!Taleen D.
Perfect, friendly service throughout the process. Pick up and drop off were fast and efficient.Robert L.
Le client n'a pas laissé de commentaire.Keryon R.
La guagua estaba horrible de sucia por dentro, tiene mal balance mientras vas en la carretera y ahora me quiere cobrar 80 adicional mientras que Ã©l me habÃa dicho que era un precio!!!MIOSOTY V.
Good service !Jason R.
They had messed up my order - location for a 9 ft van that I had personally spoken to a salesperson 2 weeks beforehand, paid for all. The day I went to pick up the van, I was told to go 2 hours in the opposite direction to pick one up even though their was a 9ft van there outside, but it was only to be used for a two way van and not one way as I needed. My daughter just graduated from UCF that day and it was all planned out. I finally was given a 10 ft truck, which i specifically did not want one, and even that was 40 minutes out of the way. As I went to pick it up, I was charged more, and the guy at the gas station was completely rude. Did not offer any assistance on maneuvering this truck or anything. Very disappointed with your company and I will never use you again. We used your company last month locally and it went.Jenny T.
Le client n'a pas laissé de commentaire.carlos U.
The battery died on us twice so it probably needed to be replaced already. There was equipment that was unlocked and laying around in the back of the truck. So they were not put back in place after the last use before usKerven J.
Le client n'a pas laissé de commentaire.william K.
Second time my husband and I rent a truck from here, and always a great experience!LUIS R.
I made my reservation for a closer location over a month ago in order to have everything ready for move in day. The day before I was to pick up my truck, I was advised that they would not have any trucks and they sent me to a location that was 12 miles away from me. I understand if this had happened for a last minute reservation but this is unacceptable for something that was planned with enough time. Very disappointed.Maria M.
Le client n'a pas laissé de commentaire.JUSTIN D.
I rented a 10 footer from an offsite u-haul location. The horn for the truck did not work and the breaks did not work properly. I almost hit another car twice because the breaks were not maintained. Roadside service did eventually come and meet where I was and resolved the issue. However, this shouldn't have happened in the first place. Overall, I don't feel that I should have paid for anything at all!! That's a huge liability for renting a truck to a paying customer and it has not been monitored for proper service. Myself or someone else could've gotten hurt from the poorness of maintenance.schannel T.
Battery cables were loose. The van wouldn't start after I stopped it, and I had to fix them. The tires were low on air per the TPMSBrian D.
Friendly and courteous, had our reservation ready and extended as needed. Merci!JAIME D.
Nothing it was awesomecharlotte S.
It was fast and easy the owner was very friendly and helpfulCANDY J.
Attendant was very helpful and courteous. A++marlon H.
When I returned in the dark, we found out that one headlight was not working, nor were there any taillights. This was unsettling as well as illegal. I mentioned it to the man on duty and he asked, "which one", and nothing else was said about it. An apology was the least that could have been offered. And it wasn't. I won't be returning.preston D.
Le client n'a pas laissé de commentaire.karen C.
outstanding service!PELDEN M.
Excellent Service - and equipment was ready when I arriveJeffrey P.
Really not much... the owner the place is real polite...and helpful.Alfredin F.