The representative was extremely rude and not helpful. I had to find and load my trailer alone. He didn't know what size hitch I needed and didn't provide a pin for the ball. Would never use them again.
PAUL C
Basic Needs Food Mart
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Orlando, FL 32803
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The app deleted my check-in photos when I was kn the last step and I had to start over; it was very frustrating.
James D07 Apr 2025 Good afternoon, I hope you are doing well! I have a complaint, I would like to make you aware of. I think you should be aware of this. I am hoping on-the spot correction will do. References: 1) Contract #: 29393003 2) Dispatched from: 49403 BL: I work very hard for my money, and I expect adequate (good) customer service. UNSAT: U-Haul Representative - “Brandon" was highly unprofessional, confrontational, lied and very rude to me as a valued customer this morning. Brandon had a “very bad attitude and demeanor.” Backstory: This morning approximately 07:30 AM, I arrived at U-Haul at 308 S. Primerose Drive, Orlando Fl 32803 to pick up at 10 Ft U-Haul Truck, which I reserved in-advance. At this point (early in the morning), I was having an excellent morning as usual. As, I went to park my personal vehicle, Brandon who was the only one on site at the time, serving as the U-Haul Representative, approached me and said “you can’t park there!” in a nasty, unprofessional, crude and abrasive tone. He just had a very bad attitude and demeanor! He did not say, welcome, good morning, hello. He was not kind, nor polite and in my mind and didn’t represent U-Haul in a positive-professional way. Nonetheless, I said to Brandon, okay, no problem, I will move, but yesterday when I called Shiva (another U-Haul Rep), Shiva said to me, I could park here. Shiva said to me, no problem. In my opinion Shiva was kind and very accommodating to meet my needs. I said to Brandon, do you know Shiva? He said NO, which was a lie. I believe Shiva is his supervisor, if not one of the owners. We expect U-Haul Representatives to always tell the truth, be professional and have integrity beyond reproach and NOT lie to customers. Not a good look for U-Haul, regarding Brandon. Fwiw: The day before, I had called in advance and talked with Shiva about parking, so there wouldn’t be no issues or problems when I arrived the next day to park my car and pick up the U-Haul Truck. Nonetheless, I parked my car at a different spot after Brandon directed me to move my vehicle, and I walked inside of the U-Haul establishment, to finish the paperwork and pick up the keys to the truck. When I went inside of the establishment, I still was in a good mood. Brandon continued to be very nasty, unprofessional and rude to me with his tone-of-voice and demeanor, directing me to go around to the other window. I did go around to the other window. He treated me like un-valued customer and dampened my day. He treated me like dirt in my opinion and my money to the U-Haul establishment, was not welcomed. He was very disrespectful and not a kind person to engage and make me feel uncomfortable at U-Haul. U-Haul customers don’t deserve this form of unprofessionalism and child-like behavior. Nonetheless, inside of the store, he proceeded to get my information for the U-Haul truck. I was kind to Brandon and respectful. Then abruptly - either (Shiva or Akbar) called his phone during my engagement with Brandon and was on “speaker” to give him instructions and to let him know, he would be in the establishment soon. I mentioned politely to Brandon, that was possibly guy that I talked with - wrt parking the other day and do you know him?” I had picked up on the accent. Brandon didn’t say anything, because he knew he was caught in a straight lie. Brandon knows who Shiva was! Shiva is his supervisor, if not- one of the owners. Brandon? UNSAT and Very Unprofessional. After he was done talking with the U-Haul Representative (Shiva or Akbar) over the phone. Brandon, just stormed out of the store child-like, without saying anything or acknowledging me. So, I stood there in the store, wondering and waiting for further instructions. I waited in the store, thinking Brandon was going to come back and provide instructions, like either follow me to the truck or I checked out the truck and everything is good-to-go. But he didn’t. Then, Brandon storms back inside of the establishment and said, “here” and just abruptly gave me the keys and walked off, with a very bad and nasty child-like attitude. Brandon was acting like a toddler. At no time, he never once - showed me the truck that was being assigned to me, nor did he perform a walk around the truck with me to make sure everything was okay. Note: During this entire ordeal, he never had good manners. He never said, welcome, good morning, thank you, can I help you? Have a great day, appreciate you being a U-Haul customer, etc. He just had bad very manners. BL: As a Retired Army Officer, Disabled Veteran, Senior Citizen, who has honorably served our Nation for 37 years, I believe U-Haul customers, deserve a lot better customer service, treatment and respect from U-Haul Representatives (i.e., Brandon). Brandon should not lie, be unprofessional, nor disrespectful to customers. No customer deserves for their morning and day to be ruined, due to abrasive, unbehaved U-Haul Representative, and bad attitude, like Brandon. Brandon needs an attitude adjustment! I don’t recommend Brandon be fired/terminated, but I would strongly recommend, Brandon be immediately counseled "face-to-face" (verbally and written) and the written counseling be permanently documented in his U-Haul Personnel File. Brandon must do better! I recommend that Brandon be “retrained” to treat customers with kindness, professionalism and respect. He needs to understand as a U-Haul Representative, how to engage customers. I would recommend, impressing upon Brandon, not to lie to customers at any cost; he is representing U-Haul, and lying does not do any good for U-Haul business/profits. He should know, U-Haul wants to maintain a positive reputation with its customers. And…., if Brandon, cannot get on board with this program quickly, he needs to immediately be terminated and find another occupation/job, not dealing with U-Haul customers. The public deserves better! U-Haul deserves better! Note: Shiva was kind and accommodating when I had talked with him over the phone- the other day. No issues there. Also, Akbar was nice as well when we talked face-to-face about this incident in-person. Akbar was also efficient closing out my ticket, once I had turned in the U-Haul truck. No issues there. I do appreciate it! Thanks for your time, // Officially Signed// Mr. Davis U-Haul Customer
Eric DI had to wait 30 minutes uses before getting g checked since this is a gas station. Truck had a flat outside back tire, he said it was fine since pressure was on inside tire. Told him just down the street, no insurance back by 5pm that day. Was back by 4pm, again had to wait. 430 checked out, no receipt he said wait for email. Got home got email, charged me for Insurance and 2 rental fees ( 2 days!). My $60 rental was now $122. Have gone back twice demanding they correct it. Told both times nothing they can do. No longer using Uhaul if you now scam people. Extremely disappointed.
AARON CWow! Thank you to Don here at basic needs! He had me in and out quickly and painlessly. Everything was organized and perfect. Thanks Don!
Adam M