Le client n'a pas laissé de commentaire.jamie B.
Customer Reviews for Basic Needs Food Mart
(U-Haul Neighborhood Dealer)
Pour nous contacter
Orlando, FL 32803
Services dans cet établissement :
- Mon–FriDe 6 h 30 am à 9 h 30 pm
- Sat–SunDe 7 h 30 am à 9 h 30 pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Richarx P.
Le client n'a pas laissé de commentaire.JOHN M.
The person who was working did a fantastic job getting things set up - highly recommend him!Anthony R.
Need to Deodorize driver areachristina M.
Mr. Nick was phenomenal with providing us with excellent customer service. He went above and beyond the expectations for our reservation. This employee's work ethics are deserving of recognition. It is a great reflection upon UHAUL, the Chevron gas station, and himself. I highly recommend him for any type of award. It is no wonder why this location is Number 1 in Orlando, FL. Respectfully submitted, William Schultz Mo' Bro's Outdoor Services, LLCWilliam S.
Great customer service for all your basic, and U-Haul, needsJohn C.
Le client n'a pas laissé de commentaire.meshal A.
Le client n'a pas laissé de commentaire.DANIEL B.
Never Open on time the guy shows up when he wants to and they never know how to rent the truck out and get you out of there any orderly fashionESCO D.
Deodorant for the cabins, there was a weird smell in the car .pawel D.
Le client n'a pas laissé de commentaire.pamela S.
Le client n'a pas laissé de commentaire.PETER Z.
Le client n'a pas laissé de commentaire.ROSSANA P.
I made the truck reservation online and didn't select the Safe Move coverage and after I picked up the truck, I got an email with the receipt reflecting the addition of this coverage which was added WITHOUT my consent; this is NOT right and not the way to do business!! Also, when the cashier was serving me, he stopped multiple times to serve other customers in parallel; this also NOT right!!Nagi G.
Le client n'a pas laissé de commentaire.DIMY L.
What you could do to improve for the next customer is to make sure the maintenance service lights are off before renting out vehicles. Otherwise, the experience returning the vehicle was excellent customer service.Angelique B.
It's the same Gas station cashier. So he has to take care of the gas station. He was nice and gave me the customer service number. He said any claims is over the phone.JOSHUA S.
Have a contingency plan to complete transactions when your website goes down.THOMAS H.
Have more pickups availableJose H.
Nick was great. Very knowledgeable and helpful.Scott M.
I specifically did not order the vehicle coverage but yet when I cashed out it still charged me fourteen dollars and ninety five cents.Joseph M.
Le client n'a pas laissé de commentaire.kim R.
Le client n'a pas laissé de commentaire.Patricia R.
Le client n'a pas laissé de commentaire.Melony N.
Le client n'a pas laissé de commentaire.Wayne D.
The truck smells terribleMohammed A.
Le client n'a pas laissé de commentaire.rodney P.
Excellent service.John W.
It may have been a miscommunication, however when I took the vehicle, the gentleman asked how many miles I would be driving. I stated 80-100 so I would like to take the daily rate of $89 because it came with 100 free miles. Everything else went well with the checkout, and when I turned it in they asked me to drop off the keys and they would inspect when they had a second. Well 30 mins passes and I receive a bill for $150. A bit of a shock when I was only expecting $89 plus tax ($109 if you include the insurance I thought I declined). When I pulled it up, they charged me $0,79 per mile in addition to the rental price and insurance. When I tried to call to figure out what happened, they were extremely rude and unhelpful. Never again.Joshua C.
Le client n'a pas laissé de commentaire.Tracey S.
I was helped by Nick. He was excellentRodney P.
Quick and easyGlenn Herbert H.
Le client n'a pas laissé de commentaire.Rodney P.
Make sure your website is up when people are trying to rent/ return the uhaul. If was good when I picked up but had to wait 10 mins for it to come back up when returning. But at least I wasn't charged for returning it a few mins past the drop of time.ASHLEY R.
I'm giving 5 stars because Nick the attendant was super nice and helpful even though he was working alone, I really appreciate his help. The truck drove good, it was very dirty, but I only needed it to pick up a piece of furniture close by that didn't take me too long. Merci.Carmen A.
Le client n'a pas laissé de commentaire.Belal H.
AC went out in truck, Truck ran a little hotJohnnie J.
The gentleman that checked the truck in was very friendly and professional.ANITA H.
Went to a dealer to pick up the truck at the scheduled time, and that dealer decided he didn't want to work anymore despite his posted hours and I couldn't get the keys to the truck. After 45 minutes on the phone with uhaul, we finally found another truck across town, which they then attempted to charge me the overage on mileage, and I'm still waiting for some partial refund I was promised and a manager to contact me.Luciano A.
Person at the desk was very nice and helpful!Daniel P.
Le client n'a pas laissé de commentaire.COLLEEN K.
Le client n'a pas laissé de commentaire.Michelle E.
Le client n'a pas laissé de commentaire.GABRIELA B.
Le client n'a pas laissé de commentaire.Bryan S.
Le client n'a pas laissé de commentaire.Michael M.
Le client n'a pas laissé de commentaire.Mariya E.
Le client n'a pas laissé de commentaire.Amber B.
Le client n'a pas laissé de commentaire.Dely G.
Le client n'a pas laissé de commentaire.Amanda M.
very goodnelson M.
I only used 4 miles and i was charge for 80 i still haven got my refundROBERTO M.
Le client n'a pas laissé de commentaire.GERALD N.
My reservation was moved from one location to this location. When I went to my original location they did not have the trailer I reserved. After numerous phone calls they found this location on Primrose had a 12x6 trailer. There was little support in hooking up the trailer to the car. I couldn't lift it myself so someone finally came out to do it. I would rather not rent from this location.Daniel G.
The location is centrally located and easy to get in and out of. It also has gas pumps that are reasonably priced to refuel the truck without getting gouged. The employees are helpful and appreciative of your business.John N.
Manager was the besttom W.
Excellent service à la clientèleCESAR S.
Computer system was not working properly. It took an hour to get it rentedMarcos A.
I was charged 54$ and it jumped to 130$ the guy lied and reported over mileage and also reported less gas than was returned . I am highly upset and will never use uhual againjeffry G.
I got overcharged by U-Haul. I sent an email and no response yet.Milivoje D.
Le client n'a pas laissé de commentaire.Jasmine N.
He was very nice and helpful!!Wayne T.
Le client n'a pas laissé de commentaire.Michael B.
Le client n'a pas laissé de commentaire.Michael B.
I appreciate the fact this location is open late. The owner's attention is divided between uhaul customers and his convenience store business, but that's understandable. Very friendly, and easy to deal with. Equipment did well and was in good condition.David H.
I got charged more than what I was supposed to. I got charged for 3 days and only had it for 1 dayMichael D.
Le client n'a pas laissé de commentaire.Jon V.
Le client n'a pas laissé de commentaire.Jose L.
I was charged $10, $5 each tor â€œrentingâ€ a dolly and furnisher clothes, that I didn't rent nor have in the truck. They said they would â€œfix itâ€ but nothing has been refunded. After the Hurricane, may gas stations I stopped at were out of gas. And although the store was able to call me and I missed the call, I tried calling back to ask if they had gas (didn't want to be charged) ended up being 15 late getting back which is the time It took to stop at multiple gas stations. I just want me $10 backCassandra V.
The staff was very fast and very helpful when the site was giving me issues. The truck was cleaner and ran better than any uhaul I ever rented. I was impressed by the vehicle. Left my car at the site came back with no problems felt safe.Brittany F.
Le client n'a pas laissé de commentaire.Garrett H.
Someone threw up in the vehicle and it wasn't cleaned well.So we had to smell and look at old throw up the entire trip.Juan at the store was great but the vehicle was disgustingRaquel E.
You guys are the best TyGlorimar L.
Le client n'a pas laissé de commentaire.Giuseppe L.
This location needs more trucksHassan F.
The drop off location we reserved was not accepting vehicles anymore. (Curry Ford Rd). This inconvenienced us as we had to call for a different drop off point. Thankfully, where they said to go wasn't very far away. Uhaul needs to make sure listed drop off locations are functioning and available before a reservation is made.john K.
Le client n'a pas laissé de commentaire.ASHAUNA I.
Rude customer service and told me to not waste time and return the equipment sooner even though they were going to charge me a full extra day. If I'm paying for a full day then I should be able to use the truck a full extra day and return it the time applicableDavid N.
The attendant at this location is very attentive and very professional. Knowledge of everything you need to know and provides his assistance and instructions from beginning to end. What an example of great customer service and support. Loved the great attitude he has. Thank you for all your help.Jesus R. M.
Le client n'a pas laissé de commentaire.egbert S.
Yes it was clean but the trucks muffler was very loud and the sputtered.Shirley L.
Ruby was very friendly and nice. Easy location and easy to find and park.Christina M.
They were so helpful and friendly and professional. This is the 2nd time I have rented a U haul from them and I plan to do so again. Je les recommande chaudement.Barbara T.
The rental agent was personable and actually had a sense of humor. This outlet has its stuff together.Randy M.
The owner was supposed to remove hand truck charge, all he kept saying was I didn't charge you for it! Duh! Very poor communicationNancy B.
Le client n'a pas laissé de commentaire.Ricle O.
Sanitize the steering wheel and other touched areas. Perform a walk around with customer. Go over what to do if there is an accident or breakdown.david S.
getting the keys were simple and easy, everything went smoothly!David L.
Manager/owner is a rude person. Don't know how to treat customers. Poor customer service.Israel P.
Pleasant, friendly and professionalNELSON F.
Le client n'a pas laissé de commentaire.Luis D.
My experience was a great one, the owner was very nice and so kind and professional. He explained the process and I left really happy. I just love when I have great conversations with people that have the best personality for the job!susana H.
Got charged extra; liars!!Jesus G.
Le client n'a pas laissé de commentaire.ROBERT B.
Akbar was amazing and always a true friend and very kind and quick for service! This man is a man of GOD and business!FREDERICK B.
They kept trying to charge me for insurance I did not want and didn't even bother to help me hook up my trailer or check the lightsJason A.
Le client n'a pas laissé de commentaire.JUAN F.
Nothing great experience, smoothSteven D.