Nice and easy
Sergio M
Customer Reviews for Basic Needs Food Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Akbar was awesome! 10/10 customer service! Anyone would be lucky to rent a u-haul from such a nice man!
Gina TTruck was clean and staff at location were very friendly and helpful. The problem was that the truck had very poor tires on driver side dual wheels in rear. Zero tread...smooth. Ultimately, the tires blew out on highway, nearly causing an accident. This is border line negligence.
Craig BQuick n easy
Diamond AGreat people, friendly and helpful
Skip ANext time I rent a truck I will use ONLY this location and avoid your regular U-Haul centers This experience was flawless. Had the truck I rented, had the equipment I rented, were courteous and efficient. Return was same. The last place I rented was a U-Haul center and it didn't even have the truck I rented. I had to go to another service center and when I returned the truck the guy insisted I pay for 5 gallons of gas for my total of 18 mile trip. This last experience saved your reputation. I will still not recommend your regular service centers.
William BVery good experience. Will use them again when I need a truck
christina LVery good customer service. Whole transaction was straight forward and efficient. Would use them again!
KIM DAbsolutely horrible. They lost the appliance dolly and charged us for THEIR mistake. We will be calling until we get a refund!
Kalvin KThe owners of this store are very attentive and helpful in the renting process.
Matthew DDrop off many miles
Daniel LThe advertising of 19 dolars is not good or totally true, I spent 170,00 for 6 h of the 10 '. Never more will see a penny of mine
Jose GQuick and easy.
David BRequested appliance dolly and it was not available
Vickie DNothing more can be done, very friendly staff. Happy to rent from them again!
caleb aI have no improvement ideas I was very satisfied
Christina MGas tank was nearly empty. Check-in was a massive pain with all the extra verification it was asking for. It would not let me use my phone number for my pick up so I had to use someone else's number. The location barely had enough room for the 6 trucks so I had to pull it into an extremely tight spot. The attendant at the location was good though.
Erick TFacility was great. Smooth transaction to get my truck. Would recommend 10/10
Rachel LJuan was very thorough and made everything a breeze. Will rent again . Thank you..
Frank THave an agent that’s it high on weed
James MAkbar & Nick were beyond helpful with our rental experience! I can't thank them enough for their assistance...it made a big moving day for us so much easier overall. We appreciate y'all! - Brian
Brian KGreat Service
mathis mThere the best in the 407!!
jimmy tThe person who was working did a fantastic job getting things set up - highly recommend him!
Anthony RNeed to Deodorize driver area
christina mMr. Nick was phenomenal with providing us with excellent customer service. He went above and beyond the expectations for our reservation. This employee's work ethics are deserving of recognition. It is a great reflection upon UHAUL, the Chevron gas station, and himself. I highly recommend him for any type of award. It is no wonder why this location is Number 1 in Orlando, FL. Respectfully submitted, William Schultz Mo' Bro's Outdoor Services, LLC
William SGreat customer service for all your basic, and U-Haul, needs
John CNever Open on time the guy shows up when he wants to and they never know how to rent the truck out and get you out of there any orderly fashion
ESCO DDeodorant for the cabins, there was a weird smell in the car .
pawel dI made the truck reservation online and didn’t select the Safe Move coverage and after I picked up the truck, I got an email with the receipt reflecting the addition of this coverage which was added WITHOUT my consent; this is NOT right and not the way to do business!! Also, when the cashier was serving me, he stopped multiple times to serve other customers in parallel; this also NOT right!!
Nagi GBien
Luis RWhat you could do to improve for the next customer is to make sure the maintenance service lights are off before renting out vehicles. Otherwise, the experience returning the vehicle was excellent customer service.
Angelique BIt's the same Gas station cashier. So he has to take care of the gas station. He was nice and gave me the customer service number. He said any claims is over the phone.
JOSHUA SHave a contingency plan to complete transactions when your website goes down.
THOMAS HHave more pickups available
Jose HNick was great. Very knowledgeable and helpful.
Scott MI specifically did not order the vehicle coverage but yet when I cashed out it still charged me fourteen dollars and ninety five cents.
Joseph MExellent
Ray EThe truck smells terrible
Mohammed AExcellent service.
John wIt may have been a miscommunication, however when I took the vehicle, the gentleman asked how many miles I would be driving. I stated 80-100 so I would like to take the daily rate of $89 because it came with 100 free miles. Everything else went well with the checkout, and when I turned it in they asked me to drop off the keys and they would inspect when they had a second. Well 30 mins passes and I receive a bill for $150. A bit of a shock when I was only expecting $89 plus tax ($109 if you include the insurance I thought I declined). When I pulled it up, they charged me $0,79 per mile in addition to the rental price and insurance. When I tried to call to figure out what happened, they were extremely rude and unhelpful. Never again.
Joshua CI was helped by Nick. He was excellent
Rodney PQuick and easy
Glenn HMake sure your website is up when people are trying to rent/ return the uhaul. If was good when I picked up but had to wait 10 mins for it to come back up when returning. But at least I wasn't charged for returning it a few mins past the drop of time.
ASHLEY RI'm giving 5 stars because Nick the attendant was super nice and helpful even though he was working alone, I really appreciate his help. The truck drove good, it was very dirty, but I only needed it to pick up a piece of furniture close by that didn't take me too long. Merci.
Carmen AAC went out in truck, Truck ran a little hot
Johnnie JThe gentleman that checked the truck in was very friendly and professional.
ANITA HWent to a dealer to pick up the truck at the scheduled time, and that dealer decided he didn't want to work anymore despite his posted hours and I couldn't get the keys to the truck. After 45 minutes on the phone with uhaul, we finally found another truck across town, which they then attempted to charge me the overage on mileage, and I'm still waiting for some partial refund I was promised and a manager to contact me.
Luciano APerson at the desk was very nice and helpful!
Daniel Pvery good
nelson mI only used 4 miles and i was charge for 80 i still haven got my refund
ROBERTO MMy reservation was moved from one location to this location. When I went to my original location they did not have the trailer I reserved. After numerous phone calls they found this location on Primrose had a 12x6 trailer. There was little support in hooking up the trailer to the car. I couldn't lift it myself so someone finally came out to do it. I would rather not rent from this location.
Daniel GThe location is centrally located and easy to get in and out of. It also has gas pumps that are reasonably priced to refuel the truck without getting gouged. The employees are helpful and appreciative of your business.
John NManager was the best
tom wExcellent service à la clientèle
CESAR SComputer system was not working properly. It took an hour to get it rented
Marcos AI was charged 54$ and it jumped to 130$ the guy lied and reported over mileage and also reported less gas than was returned . I am highly upset and will never use uhual again
jeffry g