picking up a vehicle with less than a quarter tank of gas is ridiculous. fix it. and not reimbursing at least part of the payment when the gas tank is left more full then when the rental started? am I supposed to just drive around until I get the tank back down? what a joke.
Steven S
Customer Reviews for Batteries R Us
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Nothing!
JOHN LVery friendly staff and very quick and easy check in and returning of equipment. Merci.
BRITT AThe kid who hooked up my trailer said I was ready to go and he did not hook up the trailer he just set it on the ball hitch never tightened it and never put the chains on and only hooked up the wiring and said I was good to go if I hadn't moved to just a foot or two and it fell off the hitch before I got on the road things could have been very bad
MARK ZI have heard of many problems dealing with returning vehicles after hours. A lot of bad remarks for different locations. I thought it might be nice. If you could make this option more visible to people that need to return their equipment late. All of the people that I contacted With U-Haul were very helpful and polite and professional. Now that I understand the late return process better my use of your equipment is going to be easier.
KONARD HOrlando was very efficient and knowledgeable.
JESUS Esuper helpful and very easy to get the trailer and return it. will come here again and very good service.
JASON DI wouldn't change anything. Great location and the staff are helpful and pleasant.
MARY JOrlando was the one who helped me on 1/16/2025. He was extremely helpful and kind and the service was great. It was an easy check in/check out process!! He deserves a raise.
MEGHAN GAll good.
Preston SVery helpful team. Easy and quick return. No hassles at all.
ROBERT KHave the equipment that was ordered on hand, and resolve the situation immediately. I talked to 4 different people all day and they all gave different/false information. I got refunded for the dolly and blankets we didn't receive after complaining about it for the 4th time , but there's a $50 guarantee that equipment would be there when it was scheduled or they would try to get it there. Not sending me on an hour trip 2 hours after to have me go get it at a different location. This experience completely overshadows my last one and from now on I will go out of my way to recommend people don't use this company.
Zach BFast efficient. Excellent service.
ANDREAS PBest U-Haul rental experience ever, prepared, professional, clean, and efficient, Well Done!
Gregory WLast Minute NEED.... and You Came Through!
TONY CNothing it was great
ELIZABETH FMes préférées
JOHN MRandy and his crew had everything organized and waiting for us!
JASSEN PThks guys 🥰
MABETTY CWonderful customer service. Make it easy to return the keys after opening hours for those who are not computer savvy. Thanks
JOHN AIt's been are go place for our moving needs. Staff is very help and friendly.
PAUL WCustomer service was not friendly or helpful. They sent me to Hiawatha location, then they told me they did not have the cargo available. They sent me back to the Hopkins location. I am talking with the people on the phone. They were mean and rude. The people on site at Hiawatha and Hopkins were all great.
ALONSO RAmazing friendly experience very helpful!
Sade AU-Haul needs to update their data for this location. They open at 8:00 a.m., NOT 7:00 a.m. They already notified you on this key detail, but U-haul has not updated the website.
MARK WThese guys were excellent 👍 courteous, polite, knowledgeable and very friendly!! I needed a trailer for a week and these guys delivered.
DANIEL FGreat service
JAMES HEverything was great
RANDY BRien
THOMAS PI have delt with others in the area over the years. This location puts them all to shame. First class operation with great people.
STEVEN SGreat check in and hook up service!
Robert DVery good experience!
Andy FThe service was great. I was in and out in 10 minutes. My return was the same.
Paul Elocation was less than excellent because of lack of parking... the service was phenomenal.
Scott BExcellent service
KALID KAbsolutely abysmal service from Uhaul. This location was great and fixed the problem. Merci
JACOB WPete was awesome
ERIC NIn person service is way better then the online service
SHARON BMaybe not the locations fault. Passenger side rear tire had an object in it and going flat. Fortunately I was just done loading so in my driveway when noticed. Roadside saved the day!
KENT KCourteous and efficient.
THOMAS CA tiny coffee maker in the cab for on-the-go Joe would be nice.
Todd TFriendly service. Vehicle was ready and waiting when I arrived. Pickup and drop off was so easy and efficient!
Mary JOutstanding Retail/truck Rental Experience. I will definitely go back to this excellent Business. Thank You for the Outstanding Customer Service!!!!!!!
CLARK PThis location has the friendliest and most helpful staff I have ever encountered. I was in and out of there in no time. They assisted me in hooking up the trailer and the return was very quick and painless.
JOEL GSuper friendly staff who were very accommodating and easy to work with. This is my new local go to location for uhaul. I rent about once a year and will return.
PETER PThis is a great rental location and everyone there is very helpful, thank you!
JENNIFER MProfessional and courteous.
WARREN WThere is nothing. Randy and Carol were fantastic to deal with. I appreciate their assistance and positive attitude.
HARLAN BExcellent service, above and beyond kind a thoughtful helping my daughter and me get a small trailer hooked up to drive 1 500 miles to get her to college. Highly recommend this team!!
Laurie HDid everything online, but website wasn't working and couldnt pick up. Had to check on at the counter. The counter told me I could just drop it off and put the key in the lockbox, but the site wanted me to checkout online. Website didn't work, and already had the truck parked and locked. Horrible experience, pick one method of pick up and drop off and make sure it works or your customers won't come back
JOSEPH J