Customer Reviews for Bayou Storage Downtown LLC
(U-Haul Neighborhood Dealer)

141 évaluations

112 W 11th St   Lake Charles, LA 70601

(337) 439-2075

Heures d’ouverture

  • Lundi :
    9h am à 12h pm / 1h pm à 5h pm
  • Mardi :
    Fermé
  • Du mercredi au samedi :
    9h am à 12h pm / 1h pm à 5h pm
  • Dimanche :
    Fermé

Services dans cet établissement :

Pour nous contacter

(337) 439-2075

112 W 11th St
Lake Charles, LA 70601

Services dans cet établissement :

Heures d’ouverture

  • Lundi :
    9h am à 12h pm / 1h pm à 5h pm
  • Mardi :
    Fermé
  • Du mercredi au samedi :
    9h am à 12h pm / 1h pm à 5h pm
  • Dimanche :
    Fermé
  • Inspection gratuite du remorquage

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Brian was awesome and personable!!!

Toni P 
Évaluation :
5

Review the return procedures thoroughly at the time of the rental, I had difficulty online, trying to close the rental out. I wasn't able to complete the online closeout process and according to my daughter, I may be penalized for that. I'm not sure hopefully not. Otherwise everything was fine.

Errick W 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Justin W 
Évaluation :
5

Had the trailer we needed and it was ready when i came to pick it up. Thx you

SUHA Y 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tarrell T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM T 
Évaluation :
5

Awesome experience

Corian L 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bonny V 
Évaluation :
5

Le client n'a pas laissé de commentaire.

avis R 
Évaluation :
2

My pickup location was changed to this location and the Uhaul employee changed my drop off location from what we originally entered. He was friendly and not his fault. My complaint is with the handling of my trip by the original location. As a result, I was charged extra because both the pickup and drop off locations were out my way.

John B 
Évaluation :
3

Truck was very dirty on the inside no place to leave your car.

Loretta B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

roger h 
Évaluation :
5

I call two days before the freeze, told him what I'm storing out the freeze and he got me in/out. Very professional.

Joshua T  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

robert m 
Évaluation :
5

All good.

Mark M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUZANNE D  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher M 
Évaluation :
5

Better customer service in Lake Charles.

Marvin C 
Évaluation :
4

I really loved it and I really plan on coming back soon and I would definitely recommend it again .

Tevin C  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Victor H  |  Expérience générale 
Évaluation :
5

Great experience! Will go there next time

herbert a 
Évaluation :
3

Let us choose the drop off location as requested. This one wasn't in best area after hours

Debby P 
Évaluation :
5

Vic was great

jackie r 
Évaluation :
5

Great place! Great guy!

jason m 
Évaluation :
2

I turned the trailer in on Wednesday, 6 Sep to Vic at Bayou Rental. at that time Vic said that I would receive confirmation of turn in within 20 minutes. I called on 11 Sep to inform Vic and Uhaul that I did not receive confirmation of turn in. The lady who took the call said I will receive an email confirmation. I did receive an email that was ONLY confirmation that I checked the trailer out from Chevron on 8 September. There was NO confirmation from anyone that I had turned the trailer in one day early, However, when I finally received the email with the original receipt I realized that I had been charged an additional $30 for Safe Tow THAT I specifically declined.

John C 
Évaluation :
5

Excellent

Austin B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eva B  |  Expérience générale 
Évaluation :
5

I would recommend it to any one.Very safe and clean.Manager was always there if needed 5 stars for sure

Edward K  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVINFORREST D  |  Expérience générale 
Évaluation :
4

Storage could have been cooler but otherwise, every thing was great including the staff member. Very friendly and professional at all times!

Jennifer H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KETURAH M 
Évaluation :
5

Fantastic! Guy is super cool

Robert E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARVON R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cassady H 
Évaluation :
1

Store closed earlier than regular store hours. Could not return the equipment during store hours.

steve y 
Évaluation :
4

Yes!!!! I Will Definitely Recommend Anyone Who Needs it. But Do I Get Any Reimbursement Back

Natasha D 
Évaluation :
2

Guy added things that we did not need and told us that we would get our money back if we did not use them. We later had to do a dispute. Thought this was super dishonest and makes me wonder how many times he has done this before to other people

katrina d 
Évaluation :
5

Vic Breaux and his staff were very helpful with my rental. There was a mix up in pick up location but they made it right.

TIMOTHY R 
Évaluation :
5

Excellent customer service

Latisha F 
Évaluation :
4

I would recommend this location. I did not like the remote check in process.

Sarah B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven M 
Évaluation :
5

This place was great

Jeremy M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

leroy s 
Évaluation :
5

👍👍👍

matthew g 
Évaluation :
5

All good

Dave E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander S 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Ramona M 
Évaluation :
1

Le client n'a pas laissé de commentaire.

MICHAEL H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela T  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dean T 
Évaluation :
5

We needed a climate-controlled unit for storing all of our belongings before moving out of the country for a few months. Everywhere in town was either out of units or really expensive, but then we called Bayou Storage Downtown and they had a unit free the same day for a great price. The location is safe, well lit, and secure, so we had no concerns about leaving our belongings there. Customer service was always friendly, and now the on-site office is manned by Victor who has been super helpful as we are moving out, even letting us park our portable storage container on-site for a few days so we could load it up. All in all, five stars!

Daniel L  |  Expérience générale 
Évaluation :
5

They had everything that I needed and it was very convenient and quick to pick up and drop off!

Deisha N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kannon C 
Évaluation :
5

Give Vic a raise!! He went above and beyond what he "had" to do. Somehow I forgot something in the trailer. I dropped the trailer off in a hurry and forgot an expensive roll of electrical wire. When I realized my mistake the trailer had already bees rented again. Vic called the people and recovered my forgotten goods. I can't tell you how much I appreciate it!

Elkinsroofing S 
Évaluation :
5

It was a easy nice move and great customer service and well mannered employees

Kelly J 
Évaluation :
5

There is a strong odor of sewer gas near my former unit. The gate breaks and has gone weeks without being fixed leaving the entire property unsecured. The office is not open the hours that it states on UHAUL's hours of operation. I'm told I don't get any prorated rent back after my move out. This is inconsistent with what I had been told back in July. I feel like I should have received a refund of the prorated rent like I was told. Former management much more helpful and service oriented.

Dion R  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAM A 
Évaluation :
1

Estafadores

Miguel L 
Évaluation :
5

Everything was super easy and great!

Shellie L 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Fayth S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean B 
Évaluation :
5

Everything Perfect

Hope A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Baylea F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne L  |  Expérience générale 
Évaluation :
5

Because of the hurricane, I needed a place to store the belongings that survived...Bayou Storage helped me right away, and are, by far, one of the nicest, cleanest and most efficient storage buildings I have ever used. Thank you for making this difficult time a bit easier!

Donna W  |  Expérience générale 
Évaluation :
5

We found Bayou Storage right after Hurricane Laura. It was a great fit for our family. Always felt my furniture, etc. was secure and climate-control made the storage of my things even better. Would recommend.

Paula D  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Delicia L  |  Expérience générale 
Évaluation :
5

Worst experience ever! I would never use this place again! Gate was always wide open. Halls filled with smoke on more than one occasion. When I tried to call to complain I'd never get a call back. Cats were living in my storage unit. There was vomit on my furniture. Horrible experience!

Jill K  |  Expérience générale 
Évaluation :
5

A very pleasant experience. I recommend Bayou Storage to others because you gave me help during a very traumatic time after hurricane Laura. You were helpful, friendly, & respectful but what I really admire is that your office kept in communication with me throughout these 9 months. Thank you for ALWAYS being there, by phone or in person. I trust you & will use your service again, if need arises. Thank You!!

Carlene R  |  Expérience générale 
Évaluation :
5

I had a really great experience with this storage facility. The building for climate control was very clean, well lit, and had security cameras. The communication with the staff was superior and I would recommend this place for your storage needs. Very satisfied with their business.

Holly D  |  Expérience générale 
Évaluation :
5

There should be a scale to rate instead of yes or no answers. My experience was good for the first 2 years. In my opinion, there were security issues a time or two but nothing for anyone other than me to meditate on I thought although I did comment or question that time or two. 5 months post Hurricane Delta, 1 of my 2 units (along with a few others' units) was burglarized and items stolen. I closed both units and asked if I would be prorated. No because I was offered a replacement unit for the burglarized unit and I had insurance. The 2nd unit was not burglarized. I honestly don't know if I was offered a replacement unit for the 2nd. I am sure that the monthly fee for the 2nd unit was not prorated. If I missed any offers in between handling the police report, scrambling to replace my stolen goods and moving my items off-site, my bad. The office staff was always professional. The facility was well lit. The cleanliness was good for a storage facility. There was never an issue with rodents or insects. Had it not been for the burglaries and thefts, I would probably still be there.

Lee A  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shanaya S  |  Expérience générale 
Évaluation :
5

Thank you so much for finally after a month and a half having 2 storage units available for us to put our belongings in for us to repair our house that was damaged from Hurricane Laura. Everytime We went to check on our stuff everything was well kept up .

Matthew I  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zita S  |  Expérience générale 
Évaluation :
5

I rented the climate control storage unit almost immediately after Hurricane Delta. All communications were via facebook and Text. The staff was extremely helpful. I only needed the unit for a short time- but always felt safe when visiting the facility. I'm thankful that they were able to rent their units even when they were suffering their own damages.

Sheri M  |  Expérience générale 
Évaluation :
5

security and lighting was understandably compromised as a result of Hurricane Laura - otherwise all was good for me.

Boyd A  |  Expérience générale 
Évaluation :
5

Very nice and pleasant.

David P 
Évaluation :
5

The lady at the desk was super friendly and helpful. Great service!

Derek P 
Évaluation :
5

Ms Brooks was very helpful and aeaea

Tangela P 
Évaluation :
5

The lady working here was very friendly and helpful as well. I would definitely recommend both locations.

Anne K 
Évaluation :
5

There’s nothing wrong with this place.

STEVEN B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mona M 
Évaluation :
5

A Jack for the traylor would be nice for when I go somewhere else while moving. You used to have it?

Jason H 
Évaluation :
5

Put a dolly in the trucks

JEANNIE V 
Évaluation :
3

Me lo entregaron con luces descompuestas y no me atendieron bien

Mayra S 
Évaluation :
5

Brook was incredibly helpful and attentive. She made sure all equipment was safe and clean and went out of her way to make sure we had a great experience.

Drew H 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Barbara H 
Évaluation :
5

Becky was Awesome!!! Excellent customer service!!!

Landon K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN B 
Évaluation :
5

Best u haul place in town . Cant make it better . Service was great. If ever move again we will definitely use this location again

Robyn D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas S 
Évaluation :
5

Sales associate was great!! Had a great experience!!

Jeff B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark F 
Évaluation :
5

Associate was awesome and by herself!!

Paris L 
Évaluation :
5

Experience was great

Michelle S 
Évaluation :
3

A report was sent to u haul about the scratch on the truck The covering is to low for the height of the trruck. I am very disappointed with the amount I paid For the estimate of the damage.

James B 
Évaluation :
5

Easy drop off at location, utilized online ability to drop off and take pics to verify trailer at location.

Cary N 
Évaluation :
5

Easy transaction. Very friendly and helpful staff.

laura w 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jesse B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry S 
Évaluation :
5

Good place

FRANK Z  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DASHONDA R 
Évaluation :
5

Excellent customer service

Vicki W 
Évaluation :
5

Very nice and helpful staff

Crecencio m 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Betsy F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cheryl g 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joan D 
Évaluation :
5

She was a very nice person soon as we walked through the door she made us feel very welcomed and she took good care of us i dont remember her name but shes an awesome person.

Kaneadra W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roman W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

keith w 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff L 
Évaluation :
5

This was the most pleasant experience from start to finish. I would recommend this location to anyone. Thank you for being so awesome!

Linda W 
Évaluation :
5

My experience was great! No problems. The lady in the office was very professional an informative. Thanks for such great service.

Tanya U 
Évaluation :
5

Becky was extremeful helpful during this emergency need for storage. She mad me feel like family and I will forever use this facility just because of her generosity and kindness.

LEONARD S  |  Premières impressions 
Évaluation :
5

Mrs Becky was amazing, she helped us out so much! I can't thank her enough!!!

Keisha C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexis M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mark m 
Évaluation :
5

Thanks Becky!

Nikki N 
Évaluation :
4

My reservation was a web special of $49.I called beforehand to confirm and was told I was good to go. When I got there I was informed what I selected was parking and not a storage unit.

Privacy R  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martin L 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

Retour
Haut de la page