I was booked for a pickup time when the facility wasn't even open yet. This delayed the move by almost an hour. I was unable to get the checkout to work even though the truck was returned well before the time allotted. The gentleman renting me the truck did not know how to do his job. All in all a terrible experience.,
Stuart M.
Customer Reviews for Bee Safe Self Storage
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
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We waited for over an hour to get the truck we had booked. It was ready to go but the computer system was the problem. Because of the company's problem we were the ones that lost out on our valuable time. This location was great and Bee Safe Self Storage wasn't at fault. He couldn't release the truck because of the systems problem. Not much support from his manager and head office. So UHaul didn't do well in customer service.
Grant M.Rien
Cari M.The gentleman in the office was very helpful in assisting me in doing my reservation "pick up in a different location" and the return of the rented equipment in Cold Lake. I highly recommend this place.
real B.Very friendly and helpful customer service! Will definitely recommend this u-haul location.
Bonnie F.Some system problems caused some confusion. Other than that it was a pleasure to be in a place where the customer was placed first instead of being kicked around, which is now our new normal.
john L.Customer service was awesome. The guy who assisted me at bee safe self storage cold lake was amazing.
gustine A.Excellent gentleman willing to adapt to changing conditions of my rental. He saved me great inconvenience when others would likely not have cared. You are fortunate to be associated with him.
Dwight T.I have been using this location for rental multiple times and I am so happy withe the service. The person is super friendly.
Alain L.Nothing. The gentleman there was helpful and very nice. Laughed lots and the rate was really great Definitely would recommend my friends to use this location Thank
wendy K.exterior of truck was clean, however the interior passenger area was dusty and grimey, So we cleaned it. The box was not swept at all. Overall Allistair was a pleasure to deal with!
Tijan P.Uhaul was not able to provide me with the equipment requested. They double booked my rental and I had to forfeit my trailer. Computer systems caused me to spend an hour trying to pick up the trailer that was an hour and a half out of my way and had duct tape holding the trailer tail light in. Worst experience I have ever had with uhaul by far
Luc D.No changes are needed.
robbie R.Attendant should be versed in convertion of miles and kilometers.
Grant N.Called the location and discussed whether to was the equipment before returning. It was below -20 and the agent told me that. He would take care of it when it warmed up and that he didn't want it frozen. He told me where to back it in and assisted in disconnecting the unit. He was friendly and attentive.
ed B.As per my booking. U-Haul was suppose to have a unit in cold lake to pick up. They phoned and said after I confirmed booking, that a unit is unavailable for cold lake location. U-Haul says they have 24 hours to phone you to cancel. Really screwed my moving plans. Had to have a extra person to drive my truck to Cold Lake from Edmonton. I had to pay another rate for your screw up. if it wasn't for both places I spoke to personally, I would never rent from you guys at all. You should be able to book by phone or you guys need to seriously look at the booking on line. Terrible is my remark for short trucking me and booking online process. Hats off to both of the locations. This is all you have U-Haul.
Rob P.The attendant was not onsite during business hours proper milage on truck was not recorded copy of the truck walk threw and contract were not provided at time of rental then extra milage charges were attempted to be givin to me for your employee not doing her job properly. This is not the first time I've had a terrible experience at this location. the employee is absolutly terrible shes never there or if she is shes asleep and you still have to wait for her to get up to come assist you or there are extra charges attempted to be pushed to cover her shitty job of keeping proper records I would never recommend this location to anybody. I would strongly suggest you step in and do something as this give you a bad name as a company.
Nicholas P.Thank you U-Haul for flawless experience
Hussein H.Very good experience
Marc L.Young girl at office was Most accommodating.??
Don P.We booked a 20x20 truck a month in advance. Not only did they have our equipment for us on the day we booked it on, they ended up offering us a truck almost half the size instead. It's by no fault of the workers at Bee Safe, but it was incredibly frustrating and made an already stressful move more stressful. What we could have done in one trip had to be done in three with the smaller truck.
Mckinley C.The place (Bee Storage) was supposed to be open according to company hours. It wasn't but a post it note on door said come back at noon. I did and called the number on door to be yelled at, lied to, and then hung up on. If you record calls check at 12:05 the recording. The man said uhaul doens't do truck returns or deposit returns, to just throw key in mailbox and wait till he "feels like" checking it in and then I get mailed a check in a few weeks. When I asked why they weren't open when supposed to and if staff was sick or something he hung up on me. He literally yelled that you do not do truck returns or deposits multiple times at me and then hung up on me. Great way to run a business! So truck was due at noon and thank God a staff member showed up did the return and deposit for me and said he yells and treats everyone like that and she always gets complaints. He should be fired before he ruins your company with more lies and ignorance. I did not pay a rental company to be yelled at and lied to so why did that happen to me?! Moving is stressful enough I do not deserve to be treated like a parasite!
Cassandra C.They never once answered the phone or voicemail. I had to show up and hope what I needed was there cause I could not get confirmation.
blayze C.Location workers were on vacation so did mobile pickup. The app would not work ended up calling help desk 3 times to figure out the app was the issue had to use website. The location that the website needed was actually 1 km away from the physical location of the rental office. Once I finally got the code for the lock the code did not work. After 11 phone calls and waiting for more then 3 hrs was finally told they reserved a different truck for me at be safe storage when I got to this location they never heard that I was coming or had a reservation for me the last truck was just given 2 minutes before I got there. I needed a U-Haul for my move so I settles for a trailer that they gave me for 10$ discount ..... wasted over 5 hrs of my time and never got the rental I needed to move . Worst rental and hardest hassle I ever had to do for a simple rental
Marc P.When someone makes a request for 26 foot truck and for 2 days. Don't just take it upon yourself to give a smaller truck for only one day. How about contacting the person and making sure it's ok. Plus the lady that worked at that location was 30 min late and there was a line up of people waiting to get their rental. Not a very professional location.
Mathieu L.I tried calling this location numerous times, and was met with a voicemail.
Randy L.Excellent service à la clientèle
James K.I had reserved a 6x12 trailer at the RLM Business Park location. Was told last minute there were none available, was switched to the Bee Safe Storage location, and all that was left was a 5x8 trailer. This made my move a struggle and took much longer. Not happy.
Andrew R.I got the drop off location wrong on a one way drop-off and while closed the attendant said it was still okay to drop off the unit and she would return it in the morning. I was a day earlier than scheduled. The attendant did not return the unit until two days after although they acknowledged the day the unit was returned.
Bronie E.The only issue was that there was no one there and she wasn't answering the phone. She left to the bank but left no notice. A couple of us waited to drop off and pick up for more then a half hour. She was nice but someone should be there during work hours.
Darin M.They mislocated their small receiver hitches but were kind enough to loan me the floor model.
Wayne D.Nothing!
darcey S.We were told we could pick up the vehicle at 6:30am. We got there and waited. And waited. Tried calling numbers with no answer. Eventually we called the U Haul 1 800 number. Turns out this location wasn't even opening until 9:30am. What a waste of our time.
Teresa K.Peter was extremely accommodating and looked after all our needs!
richard W.Very friendly and helpful. Very efficient. I'd recommend this location to anyone..
Joseph S.Awesome service
bill W.Excellent , in and out ...very nice gentleman .
Ergidio P.Amazing customer service, great experience
adam T.Be safe self storage in cold lake was great. The owner helped me with everything in a timely manor and I appreciate that. It's u haul I wasn't to happy with. The fact that I had to drive all the way to cold lake to pick up the unit wasted an hour and a half of my time and gas. When I ordered the trailer online it was available in Bonnyville. when they called me and said the closest trailer was in cold Lake well that was out of the way and very inconvient. All in all it all it worked out and I ended up with a great moving experience.
Shannon H.The service was good. The only downside was what I had booked earlier was a 15' Truck but inside I got an opened trailer. This made my move harder then it should've been and with that I am upset.
Audrey G.The gas tank should be full, the customer service rep should do a physical walk around inspection with the customer and this should be done before making the customer sign the waiver, the equipment should be clean and in good working condition (not having holes in the roof and the door full of water).
Susan W.Same comment as above
randy P.I mentioned all the stuff and furniture I had and suggested me a truck way too small. I had to leave a lot stuff and furniture behind and as it was way too packed stuff moved and felt on furniture and ruined them all. Very expensive truck and not even close of what I needed
sarah D.I paid this location for my rental. 65 $paid to Peter Briere.
David P.The man in the office was not friendly.
Jeonghyeon B.Location was great very helpful, they over charged me and had the issue solved quickly
Brooklyn P.There was no one there when I returned the trailer.
Al A.It was an all around pleasure to rent from this location
Tammie L.