Le client n'a pas laissé de commentaire.
Brian G.
Customer Reviews for Bee Safe Self Storage
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Can't think of anything as our experience was awesome! Ali was terrific!
carol L.Great service.
derrick F.The gentleman who works there is very helpful and also very friendly.
Carl J.Al went above and beyond to accommodate us when we were having card/bank issues upon pickup. We'll miss him!
Bridgette A.The old fella running this location moves really really slow and seemed annoyed by our knocking (the business office was closed so I had to knock on his personal house). His son or grandson came out to help unhitch and we needed tools as the screw had gotten stuck. Overall experience = 6/10.
Annie R.When I went to drop off the unit the owners wife came out in her pj's and was very ignorant - “were not “openâ€!. I replied I know but I need to drop the keys off in the drop box. And then when I ride arrived she yelled @ him as where he had to turn around in there lot as there is no where to park in their or near there lot. He stopped for 2 seconds, long enough for me to get in and then we left. Very unprofessional and inconsiderate considering I was dropping off the unit I rented. Probably won't rent from them again
Christina L.Computer software was slow but everything else was brilliant.
ian L.Excellent service à la clientèle. He was very helpful with everything and it's much appreciated.
SASHA H.Ordered boxes online thinking I'd get them with the vehicle. Was told they ship out of Edmonton. The agent called to cancel my order and spoke with someone and they said they would cancel. The boxes then still shipped and I was charged on my card. I bought boxes on location because I needed them same day. I am not happy at all with the online order not being cancelled. I am now 7 hrs away and told that I haul can't do anything to help me. Basically I would have to drive back and pick them up to drop off at a service centre. Not happy at all about the customer service from the online group. Very happy with the agent I rented from and where I dropped off at.
Ivan K.No improvement needed. Excellent customer service.
Tanya S.No issues, everything went smoothly.
Jordan R.I was told to drop it off at 85 East Lake Crescent NE, Airdrie, AB, however they told me they were over the legal limit of trailers already and it had to be dropped off in Calgary so I had to go all the way back to Calgary which was 30 minutes away but it took longer because traffic stopped on the highway and took even longer. Wasted 1,5 hours before my 7 hours drive back home. Very disappointed.
Patrick F.The most wonderful customer experience ever...
Alanna A.Everything went ok
neil H.Pretty good customer service no concerns with this location
DOROTHY C.The customer service was excellent. He went above and beyond. It made the experience fun. Thank you so much
Madelaine L.the customer service was great
Camerino R.Excellent as always. Pickup and drop off.
John L.Get that man a raise.
Josten G.As for the drop off the area seem to be ok however due the holiday there office were close but they did call to find out what was happening due to my delay was cause of snowstorm and ice rain which slow me down the office was understanding. 7 out of 10 as well.
Steve P.Keep it the same! Loved it
Penelope W.Amazing guy to deal with there, quick and easy pick up and drop off. Great first time experience with uhaul
dylan P.Be closer on your estimated mileage
Donald O.Keep the guy happy so he stays. Best service in town.
russell J.Attendant very personable, respectful and accommodating.
neil M.The original UHaul I was going to be renting wasn't returned, I had to wait 1 1/2 hours for a next available truck rental (I was fine with it, just as long as I was able to get one) but I wasn't notified by UHaul services and found out about the problem after I went in to pick it up at the scheduled time. You can improve your call notifications if and when someone's order has been changed or there are no rentals available. Other than that the service I received from Bee Safe self storage was excellent!! Would definitely recommend them to others!!
Kennedy Q.When I returned the vehicle I was charged for fuel. When I first got in the vehicle the fuel hand was showing just a shade below half. That's exactly where the fuel hand was upon return. I didn't argue with the guy too much about it but I was charged an extra $35. The rental experience was good until this happened. I will NOT be returning to this location for future rentals. I got ripped off for an extra $35 which was NOT warranted.
Stephen P.Again customer service was very good.
Anthony H.Service was awesome and the vehicle very clean and ran very well. So, nothing I can recommend to improve.
KATHLEEN H.The proprietor of Busy Bee storage provided me with 26' truck that was well kept and in excellent shape. All paperwork was ready and I was encouraged to inspect the truck before departure. Our move was made easy thanks to Uhaul.
Duane R.Friendly & helpful staff with a good sense of humour. Quick and easy equipment drop off.
Juanita B.Very accommodating and efficient
Daniel P.Great experience. Thank you
Dennis L.Excellent service and was very knowledgeable with the equipment.
Angela P.Fix your website. I have used it a few times and found it slow and confusing. It asks if you want to store the credit information but the next time you us it it's not there. Twice I had to input the type of trailer rental information
James V.Excellent
Kim L.Terrible pickup experience. Booked online for Bonnyville and received confirmation for Bonnyville pickup. Then I received a last minute surprise 1 day prior that my pickup location changed to Cold Lake. When I arrived, the gps on their website stopped working, and I didnt receive a pickup option. I wasted 30 minutes talking to a representative saying my online order was not setup properly. The location worker was trying his best to be helpful, but Uhaul customer service and online support is beyond terrible. Other rental websites are all well sorted out, while Uhaul feels like its 20 yrs behind
Yu Xuan L.Great service, took some time to get the paperwork done...but all was there.
Raymond G.Alistair was helpful checking us in for the rental and I had no concerns with the location. The process was very slow at no fault of his as there were issues with the mileage allocated for my rental which Alistair was able to have fixed. Only issue is uhaul needs to be more transparent with online bookings as my pick-up location changed adding an hour into the move which is unacceptable in my opinion.
Stefan A.We will never recommend Uhaul to anyone as we did a local move and was hanged a one way move Very unhappy customer
Dean G.Allistair was friendly and helpful!
Dara C.Our experience at Bee Safe storage was very positive. The staff was friendly, and helpful. They always responded to questions and requests quickly, and overall we are happy with their service.
Tunde M. | Expérience générale