I was booked for a pickup time when the facility wasn't even open yet. This delayed the move by almost an hour. I was unable to get the checkout to work even though the truck was returned well before the time allotted. The gentleman renting me the truck did not know how to do his job. All in all a terrible experience.,Stuart M.
Trailer Rental & Towing in Cold Lake, AB at Bee Safe Self Storage
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Cold Lake, AB T9M1C2
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 4 Average Customer Rating
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We waited for over an hour to get the truck we had booked. It was ready to go but the computer system was the problem. Because of the company's problem we were the ones that lost out on our valuable time. This location was great and Bee Safe Self Storage wasn't at fault. He couldn't release the truck because of the systems problem. Not much support from his manager and head office. So UHaul didn't do well in customer service.Grant M.
The gentleman in the office was very helpful in assisting me in doing my reservation "pick up in a different location" and the return of the rented equipment in Cold Lake. I highly recommend this place.real B.
Very friendly and helpful customer service! Will definitely recommend this u-haul location.Bonnie F.
Some system problems caused some confusion. Other than that it was a pleasure to be in a place where the customer was placed first instead of being kicked around, which is now our new normal.john L.
Customer service was awesome. The guy who assisted me at bee safe self storage cold lake was amazing.gustine A.
Excellent gentleman willing to adapt to changing conditions of my rental. He saved me great inconvenience when others would likely not have cared. You are fortunate to be associated with him.Dwight T.
I have been using this location for rental multiple times and I am so happy withe the service. The person is super friendly.Alain L.
Nothing. The gentleman there was helpful and very nice. Laughed lots and the rate was really great Definitely would recommend my friends to use this location Thankwendy K.
exterior of truck was clean, however the interior passenger area was dusty and grimey, So we cleaned it. The box was not swept at all. Overall Allistair was a pleasure to deal with!Tijan P.
Uhaul was not able to provide me with the equipment requested. They double booked my rental and I had to forfeit my trailer. Computer systems caused me to spend an hour trying to pick up the trailer that was an hour and a half out of my way and had duct tape holding the trailer tail light in. Worst experience I have ever had with uhaul by farLuc D.
No changes are needed.robbie R.
Attendant should be versed in convertion of miles and kilometers.Grant N.
Called the location and discussed whether to was the equipment before returning. It was below -20 and the agent told me that. He would take care of it when it warmed up and that he didn't want it frozen. He told me where to back it in and assisted in disconnecting the unit. He was friendly and attentive.ed B.
As per my booking. U-Haul was suppose to have a unit in cold lake to pick up. They phoned and said after I confirmed booking, that a unit is unavailable for cold lake location. U-Haul says they have 24 hours to phone you to cancel. Really screwed my moving plans. Had to have a extra person to drive my truck to Cold Lake from Edmonton. I had to pay another rate for your screw up. if it wasn't for both places I spoke to personally, I would never rent from you guys at all. You should be able to book by phone or you guys need to seriously look at the booking on line. Terrible is my remark for short trucking me and booking online process. Hats off to both of the locations. This is all you have U-Haul.Rob P.
The attendant was not onsite during business hours proper milage on truck was not recorded copy of the truck walk threw and contract were not provided at time of rental then extra milage charges were attempted to be givin to me for your employee not doing her job properly. This is not the first time I've had a terrible experience at this location. the employee is absolutly terrible shes never there or if she is shes asleep and you still have to wait for her to get up to come assist you or there are extra charges attempted to be pushed to cover her shitty job of keeping proper records I would never recommend this location to anybody. I would strongly suggest you step in and do something as this give you a bad name as a company.Nicholas P.
Thank you U-Haul for flawless experienceHussein H.
Very good experienceMarc L.
Young girl at office was Most accommodating.??Don P.
We booked a 20x20 truck a month in advance. Not only did they have our equipment for us on the day we booked it on, they ended up offering us a truck almost half the size instead. It's by no fault of the workers at Bee Safe, but it was incredibly frustrating and made an already stressful move more stressful. What we could have done in one trip had to be done in three with the smaller truck.Mckinley C.
The place (Bee Storage) was supposed to be open according to company hours. It wasn't but a post it note on door said come back at noon. I did and called the number on door to be yelled at, lied to, and then hung up on. If you record calls check at 12:05 the recording. The man said uhaul doens't do truck returns or deposit returns, to just throw key in mailbox and wait till he "feels like" checking it in and then I get mailed a check in a few weeks. When I asked why they weren't open when supposed to and if staff was sick or something he hung up on me. He literally yelled that you do not do truck returns or deposits multiple times at me and then hung up on me. Great way to run a business! So truck was due at noon and thank God a staff member showed up did the return and deposit for me and said he yells and treats everyone like that and she always gets complaints. He should be fired before he ruins your company with more lies and ignorance. I did not pay a rental company to be yelled at and lied to so why did that happen to me?! Moving is stressful enough I do not deserve to be treated like a parasite!Cassandra C.
They never once answered the phone or voicemail. I had to show up and hope what I needed was there cause I could not get confirmation.blayze C.
Location workers were on vacation so did mobile pickup. The app would not work ended up calling help desk 3 times to figure out the app was the issue had to use website. The location that the website needed was actually 1 km away from the physical location of the rental office. Once I finally got the code for the lock the code did not work. After 11 phone calls and waiting for more then 3 hrs was finally told they reserved a different truck for me at be safe storage when I got to this location they never heard that I was coming or had a reservation for me the last truck was just given 2 minutes before I got there. I needed a U-Haul for my move so I settles for a trailer that they gave me for 10$ discount ..... wasted over 5 hrs of my time and never got the rental I needed to move . Worst rental and hardest hassle I ever had to do for a simple rentalMarc P.
When someone makes a request for 26 foot truck and for 2 days. Don't just take it upon yourself to give a smaller truck for only one day. How about contacting the person and making sure it's ok. Plus the lady that worked at that location was 30 min late and there was a line up of people waiting to get their rental. Not a very professional location.Mathieu L.