Customer Reviews for Bee Safe Self Storage
(Concessionnaire U-Haul dans le voisinage)

155 évaluations

2018 8 Ave   Cold Lake, AB T9M1C2

(780) 639-0010

Heures d'ouverture de l'établissement

  • Lun au ven : 9h30 am à 4h30 pm
  • Sam et dim : 9h30 am à 12h30 pm

Services dans cet établissement :

Pour nous contacter

(780) 639-0010

2018 8 Ave
Cold Lake, AB T9M1C2

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au ven : 9h30 am à 4h30 pm
  • Sam et dim : 9h30 am à 12h30 pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Keep the guy happy so he stays. Best service in town.

russell J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Timothy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Etienne P. 
Évaluation :
4

Attendant very personable, respectful and accommodating.

neil M. 
Évaluation :
5

The original UHaul I was going to be renting wasn't returned, I had to wait 1 1/2 hours for a next available truck rental (I was fine with it, just as long as I was able to get one) but I wasn't notified by UHaul services and found out about the problem after I went in to pick it up at the scheduled time. You can improve your call notifications if and when someone's order has been changed or there are no rentals available. Other than that the service I received from Bee Safe self storage was excellent!! Would definitely recommend them to others!!

Kennedy Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Troy N. 
Évaluation :
3

When I returned the vehicle I was charged for fuel. When I first got in the vehicle the fuel hand was showing just a shade below half. That's exactly where the fuel hand was upon return. I didn't argue with the guy too much about it but I was charged an extra 35 $. The rental experience was good until this happened. I will NOT be returning to this location for future rentals. I got ripped off for an extra 35 $which was NOT warranted.

Stephen P. 
Évaluation :
4

Again customer service was very good.

Anthony H. 
Évaluation :
5

Service was awesome and the vehicle very clean and ran very well. So, nothing I can recommend to improve.

KATHLEEN H. 
Évaluation :
5

The proprietor of Busy Bee storage provided me with 26' truck that was well kept and in excellent shape. All paperwork was ready and I was encouraged to inspect the truck before departure. Our move was made easy thanks to Uhaul.

Duane R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leonard H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kimberly G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert W. 
Évaluation :
5

Friendly & helpful staff with a good sense of humour. Quick and easy equipment drop off.

Juanita B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dara C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEREK D. 
Évaluation :
5

Very accommodating and efficient

Daniel P. 
Évaluation :
5

Great experience. Thank you

Dennis L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

priscilla L.  |  Expérience générale 
Évaluation :
5

Excellent service and was very knowledgeable with the equipment.

Angela P. 
Évaluation :
5

Fix your website. I have used it a few times and found it slow and confusing. It asks if you want to store the credit information but the next time you us it it's not there. Twice I had to input the type of trailer rental information

James V. 
Évaluation :
5

Excellent

Kim L. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Karen M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Frances D. 
Évaluation :
1

Terrible pickup experience. Booked online for Bonnyville and received confirmation for Bonnyville pickup. Then I received a last minute surprise 1 day prior that my pickup location changed to Cold Lake. When I arrived, the gps on their website stopped working, and I didnt receive a pickup option. I wasted 30 minutes talking to a representative saying my online order was not setup properly. The location worker was trying his best to be helpful, but Uhaul customer service and online support is beyond terrible. Other rental websites are all well sorted out, while Uhaul feels like its 20 yrs behind

Yu Xuan L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Audrey N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LESLIE M. 
Évaluation :
4

Great service, took some time to get the paperwork done...but all was there.

Raymond G. 
Évaluation :
5

Alistair was helpful checking us in for the rental and I had no concerns with the location. The process was very slow at no fault of his as there were issues with the mileage allocated for my rental which Alistair was able to have fixed. Only issue is uhaul needs to be more transparent with online bookings as my pick-up location changed adding an hour into the move which is unacceptable in my opinion.

Stefan A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justeen K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY B. 
Évaluation :
3

We will never recommend Uhaul to anyone as we did a local move and was hanged a one way move Very unhappy customer

Dean G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HARRY C. 
Évaluation :
5

Allistair was friendly and helpful!

Dara C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

zennon S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John L. 
Évaluation :
4

All good, no complaints.

Andre B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn M. 
Évaluation :
3

The system was down when we arrived and it took 45 min to have someone release the trailer remotely May want to have a back up system in place

Michael S. 
Évaluation :
2

I had the most frustrating experience using U-Haul, at no fault of this specific location. First, I booked 2 weeks in advance and still couldn't get the truck I ordered. Then, I get there and their system is down, so I have to use self check out. I'm told this can only be done on the app, so I have to use my data to download the app to my phone. When I try this, the app doesn't accept my location because the GPS doesn't match the pick up location. Apparently this is normal. The attendant calls head office and they say I have to use an internet browser. It still doesn't work. We call the head office back and they're finally able to check me out on their end, after lots of duplicate questions and wasted time. I feel bad for the other customer who was there before me, but getting a trailer, so self check out wasn't available. I sincerely hope he was able to get a trailer and your system didn't screw him over white he waited for the attendant to deal with me for half an hour, despite being first in line. There should absolutely be a manual paper procedure to check people out. This was ridiculous, and if I ever use U-Haul again, it will only be because I absolutely have to. Fix your system, fix your app, and fix your procedure!

britini W. 
Évaluation :
5

Friendly staff, always willing to help out.

Chad P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Louise B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jean P. 
Évaluation :
1

I was booked for a pickup time when the facility wasn't even open yet. This delayed the move by almost an hour. I was unable to get the checkout to work even though the truck was returned well before the time allotted. The gentleman renting me the truck did not know how to do his job. All in all a terrible experience.,

Stuart M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IAN JERIC O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marty R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ugur P. 
Évaluation :
3

We waited for over an hour to get the truck we had booked. It was ready to go but the computer system was the problem. Because of the company's problem we were the ones that lost out on our valuable time. This location was great and Bee Safe Self Storage wasn't at fault. He couldn't release the truck because of the systems problem. Not much support from his manager and head office. So UHaul didn't do well in customer service.

Grant M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dale D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Darryl S. 
Évaluation :
5

Rien

Cari M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

renee L. 
Évaluation :
5

The gentleman in the office was very helpful in assisting me in doing my reservation "pick up in a different location" and the return of the rented equipment in Cold Lake. I highly recommend this place.

real B. 
Évaluation :
5

Very friendly and helpful customer service! Will definitely recommend this u-haul location.

Bonnie F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Grant P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martin P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniil P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

stefani L. 
Évaluation :
5

Some system problems caused some confusion. Other than that it was a pleasure to be in a place where the customer was placed first instead of being kicked around, which is now our new normal.

john L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matthew H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Samuel C. 
Évaluation :
5

Customer service was awesome. The guy who assisted me at bee safe self storage cold lake was amazing.

gustine A. 
Évaluation :
5

Excellent gentleman willing to adapt to changing conditions of my rental. He saved me great inconvenience when others would likely not have cared. You are fortunate to be associated with him.

Dwight T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Glenn B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nicole S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julian C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alvin P. 
Évaluation :
5

I have been using this location for rental multiple times and I am so happy withe the service. The person is super friendly.

Alain L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

m june C. 
Évaluation :
5

Nothing. The gentleman there was helpful and very nice. Laughed lots and the rate was really great Definitely would recommend my friends to use this location Thank

wendy K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paula B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kathy Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lisa V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jack L. 
Évaluation :
5

exterior of truck was clean, however the interior passenger area was dusty and grimey, So we cleaned it. The box was not swept at all. Overall Allistair was a pleasure to deal with!

Tijan P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph D. 
Évaluation :
3

Uhaul was not able to provide me with the equipment requested. They double booked my rental and I had to forfeit my trailer. Computer systems caused me to spend an hour trying to pick up the trailer that was an hour and a half out of my way and had duct tape holding the trailer tail light in. Worst experience I have ever had with uhaul by far

Luc D. 
Évaluation :
5

No changes are needed.

robbie R. 
Évaluation :
3

Attendant should be versed in convertion of miles and kilometers.

Grant N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marty R. 
Évaluation :
5

Called the location and discussed whether to was the equipment before returning. It was below -20 and the agent told me that. He would take care of it when it warmed up and that he didn't want it frozen. He told me where to back it in and assisted in disconnecting the unit. He was friendly and attentive.

ed B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Aaron C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA R. 
Évaluation :
5

As per my booking. U-Haul was suppose to have a unit in cold lake to pick up. They phoned and said after I confirmed booking, that a unit is unavailable for cold lake location. U-Haul says they have 24 hours to phone you to cancel. Really screwed my moving plans. Had to have a extra person to drive my truck to Cold Lake from Edmonton. I had to pay another rate for your screw up. if it wasn't for both places I spoke to personally, I would never rent from you guys at all. You should be able to book by phone or you guys need to seriously look at the booking on line. Terrible is my remark for short trucking me and booking online process. Hats off to both of the locations. This is all you have U-Haul.

Rob P. 
Évaluation :
1

The attendant was not onsite during business hours proper milage on truck was not recorded copy of the truck walk threw and contract were not provided at time of rental then extra milage charges were attempted to be givin to me for your employee not doing her job properly. This is not the first time I've had a terrible experience at this location. the employee is absolutly terrible shes never there or if she is shes asleep and you still have to wait for her to get up to come assist you or there are extra charges attempted to be pushed to cover her shitty job of keeping proper records I would never recommend this location to anybody. I would strongly suggest you step in and do something as this give you a bad name as a company.

Nicholas P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jack S. 
Évaluation :
5

Thank you U-Haul for flawless experience

Hussein H. 
Évaluation :
5

Very good experience

Marc L. 
Évaluation :
5

Young girl at office was Most accommodating.??

Don P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shawn M. 
Évaluation :
3

We booked a 20x20 truck a month in advance. Not only did they have our equipment for us on the day we booked it on, they ended up offering us a truck almost half the size instead. It's by no fault of the workers at Bee Safe, but it was incredibly frustrating and made an already stressful move more stressful. What we could have done in one trip had to be done in three with the smaller truck.

Mckinley C. 
Non les évaluations ont été soumises pour cet établissement.

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