Taylor was absolutely amazing!
Daniella M.
Customer Reviews for Big Green Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The drop off location was not having key drop facility. Customer support spent almost an hour to figure out some solution but nobody could help me. The location manager was rude and not supportive. Had to leave the vehicle at the location and brought back the keys with me. Next morning had to go especially to gove back the keys.
Manpreet S.Great experience, the lady we dealt with was very nice and professional.
Liana R.Very pleasant office agent.
Brenda N.Fast, efficient and friendly staff
Michael H.Taylor is an excellent person to work with!! Will go back to this location because of her great customer service!!
MUHAMMAD A.Great service. Taylor is very good to deal with. Would highly recommend renting a UHaul vehicle from her.
Ronald J.Very happy with the service:)
Ron R.Customer service was excellent
Trevor H.Nothing that I found ! Friendly staff and great location
Pat J.Taylor was a fantastic lady to deal with.
Ronald J.Taylor is a great person to do business with… I have now rented 2 times from her. She is extremely efficient, and has excellent customer service skills. I rent from that location because she is the person in the office. I can't tell you how wonderful of an employee you have Robyn Prefontaine
Robyn P.You can't improve upon excellence. I reserved and picked up a small moving truck on short notice. The effort to gather resources and rush-move a family member was kind of exhausting; but Taylor at Nanaimo U-Haul made my rental experience that afternoon stress-free. What an angel. And - bonus - the truck was well maintained and easy to manage. Thank You all! Cynthia
Cynthia O.Staff…Taylor was great to deal with.
David A.Great service! Thank you!
Spencer R.Excellent and friendly office staff! (Taylor)
Anthony M.The woman at the counter was very pleasant and professional, van was clean, will be renting here again.
Stanford U.Nicest lady/owner I've ever dealt with renting a Uhaul and I swore I'd never deal with Uhaul again after countless sub par customer service experiences. But after calling 8 other rental agencies with no availability, here we go again. Super glad I insisted on dealing with this well reviewed location at Big Green Storage and refused to pick up a van from the poorly rated Uhaul locations in the Nanaimo city center that the phone operators tried to pair me up with. Van was reasonably clean and low kms.
Jordan G.Hi. There were some safety issues with the van that required attention, but notes were taken and I am confident that the issues will be resolved. The lady (I didn't get her name) was extremely helpful and made it all a good experience.
Linda H.The agent, Taylor, Was extremely helpful and pleasant. You need more of these kinds of agents! She is exceptional.
Natasha S.Open hours are too restrictive, improve operating hrs
DALE W.Location of pickup and drop off was a great experience, as the person helping with friendly and professional.
Travis C.We reserved a truck and it was not there for pick up, not much of an apology either.
Robert W.I got the van on a short turn around. Box was dirty. Windshield on the inside was dirty. There were only 3 blankets available. However. I needed it and it was available.
Wade A.Keep doing what your doing and how your doing it
Lorne B.S.O.
Hannah S.They did not have all the furniture blankets I ordered which was a real headache and I wasn't able to fully cover my stuff. Otherwise it was ok.
Omri S.Staff at drop off were extremely friendly and quick to assist. I like how they checked if the vehicle required any service prior to begin redeployed to the next customer. Friendly and personable service.
Dean D.Absolutely top notch service!! Good trucks and excellent service. We'll done!!!!!
RONALD E.Very friendly and accommodating.
SLOANE W.Keep the gas tanks full. Asking someone to return a vehicle with precisely 3/8 of a tank, when the gas gauge in the vehicle has no such volume indication, is ludicrous. The gas gauge only shows 1/4, 1/2, 3/4, and full. There's no 3/8 showing, therefore requiring it to be returned with precisely 3/8 of a tank is incredibly annoying and rude. Everywhere else that rents vehicles keeps them full and they are returned full. It's easy to fill up a tank. It clicks and stops filling when it's full. Simple. How about putting your customers first, and choosing not to unnecessarily complicate something that is simple.
JULIAN J.I did on line drop off of my truck rental and it was very easy to do.
Kevin B.Friendly service, good equipment, and lots of selection of vehicles.
DOUGLAS R.Excellent service and consideration !!!
PAUL E.This location saved the day when the other location didn't have my truck ready. The other location was not at fault for that either the previous renter did not return on time.
JENNIFER R.Great people.
KERRY O.Nothing. Everything was great and explained to me very well. The cab was spotless and the box was also really clean.
Bryan O.Pleasant staff person, the truck was clean and in great condition, and the rental affordable. A good experience all in all.
Kirsten C.Lovely young lady. This is what customer decide is all about. What a difference!
Robbie H.When I picked up the vehicle I picked a different location for drop off as we wanted the 24 hour drop option. When we went to go drop off the truck we found that they changed the location. Not a big deal until we completed the check in thinking there was a drop box to only find out there wasn't. Did a chat to find out they couldn't change the check in or reverse the location so we could take it to a different location with a drop box.
Kelly M.Taylor was/is a definite CREDIT to your company.
Robert H.Taylor was professional, efficient and friendly! Very helpful.
Catherine F.I am giving a poor rating because I was very specific that I had to move my belongings from Nanaimo to Gold River. The agent messed up and put my travel from Nanaimo to Campbell River causing me to pay extra milage on my journey.
DAVID S.Serviced by Taylor and she was very accommodating, friendly and professional. They also have container rentals at this location which she also helped me with. Great service would return and recommend
Cauldine C.The rep that helped me was great. Everything was quick and easy. Thank you for another great uhaul experience.
AMARDEEP D.Clean the interior of the units. With covid being g so bad I was glad I brought my own Lysol wipes. I was constantly wiping it down and every time the wipes were black…. I was then told at the drop off location that they are not detailed Tell customers in a confirmation email that the u haul is classified as a commercial vehicle when booking on the ferry. I booked at over height and length. My reservation was canceled and told sorry…. I was lucky enough to get in the ferry as it was not full. But that is t the point
Colleen K.Staff there were very efficient. Checked us in and got us on our way again quickly.
Michelle H.Excellent service , friendly and helpful staff. I highly recommend !
Pamela U.You were well organized and prepared to rent me the vehicle. You made the move easier, this was the result of your business being professional. Merci.
Sergio T.